T-Mobile for Business

BRANDVOICE Storytelling and expertise from marketers| Paid Program

Callie is the Executive Vice President of Customer Care for T-Mobile and Metro by T-Mobile. Callie and her team of 30,000+ employees are on a mission to cement T-Mobile as the best brand for customer care. Period. Not just in wireless.

For 15 years, Callie has taken on a variety of leadership roles on T-Mobile’s retail team, driving record-setting growth, and eventually joining the Un-carrier’s award-winning Care Team and Senior Leadership Team.

Today, Callie is the architect behind a massive revolution in customer service: Team of Experts (TEX), a breakthrough new customer care model designed to give customers a real, live, human Team of Experts when they call or message.

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Cody Sanford served as T-Mobile’s EVP, CIO, and Chief Product Officer until April 2021, leading the company’s digital transformation strategy fueling the Un-carrier revolution. He spearheaded the development of a product-centric technology organization that today leverages the power of people, process, and technology to bring to life T-Mobile’s innovative experiences for customers and frontline employees. Under Cody’s leadership, the Product & Technology organization drove T-Mobile's digital transformation, with an industry-leading software dev shop, expansion into adjacent products and services categories, and a leadership role in delivering open source innovations that solve large customer pain points.

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James Kirby serves as Senior Vice President of T-Mobile’s industry-redefining T-Mobile for Business (B2B) division. In this role, James is responsible for leading the strategy, growth, and sales execution for T-Mobile’s nationwide B2B salesforce, which includes enterprise, government, education, multi-national, and small to medium-sized business segments. James joined the Un-carrier in 2007, holding various senior leadership roles including Vice President of the National Retail division and multiple Director roles across the company. Prior to T-Mobile, he worked for Frito-Lay INC/PepsiCo. Although now a Pacific Northwest convert at T-Mobile’s headquarters in Bellevue, WA., James is a proud Dallas native and a Certified Public Accountant with a Master of Science in Accounting from the University of North Texas.

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Mike Katz serves as Executive Vice President of T-Mobile’s rapidly growing T-Mobile for Business (B2B) division, leading the sales, operations, IoT, and wholesale organizations. Mike began his 20 year career at T-Mobile on the front line, working in the third-party distribution/sales organization. He has held various senior leadership roles at T-Mobile, including leading all brand and acquisition marketing activities. Mike is one of the architects of the “Un-carrier” revolution, the radical change and relaunch of T-Mobile’s brand and value proposition. In 2017, Mike was recognized as one of Puget Sound Business Journal’s top 40 business leaders under 40 in the Seattle area. Mike holds a bachelor’s degree in sociology from Colorado State University. When he’s not working to empower T-Mobile’s business customers, he and his wife are often on the sidelines of soggy Seattle sports fields cheering on their four kids.

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T-Mobile for Business brings the Un-carrier experience to customers unwilling to compromise on network, service, or value. Leading the charge, we offer the better-for-business 5G network, award-winning service, and insanely great value businesses of all shapes and sizes rely on to spend less and innovate more. T-Mobile for Business customers don’t have to choose between a great network, top-notch service, and terrific value—they get it all.

Check out 5G devices, coverage, and more at www.t-mobile.com/business.

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Dr. Kiesha Taylor is an enthusiastic thought leader dedicated to eliminating the digital divide for all students by working to provide equitable technology access as the National Education Administrator for T-Mobile. With advanced degrees in psychology and educational leadership, and more than 16 successful years in education, administration, and consulting, she deeply understands and values the impact online learning solutions can have on student productivity and learning capacity while increasing efficacy for teachers. Dr. Taylor works to analyze the needs of schools, develop strategic technology solutions, and deliver efficient program and implementation plans that are high quality, well-supported, and fiscally sound. Above all else, Dr. Taylor is committed to the success of every school she works with knowing that connected and supported students are best positioned for success. Connect with Dr. Taylor on Twitter @ktayonline

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