Overview
Capabilities
Microsoft Cloud for Retail
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engaging, personalized experiences that increase loyalty and return on digital marketing ad spend.</p>\n","isLogo2x":false,"links":[{"ariaLabel":"Learn more about Microsoft Advertising","href":"https://about.ads.microsoft.com/insights/retail-insights-and-resources?s_cid=en-us-acq-other-src_da-sub_0-flx_cloudforretail","openInNewTab":true,"title":"Learn more about Microsoft Advertising"}],"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Make the most of your ad buys"}],"arialabel":null,"id":"demand generation","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWxZkc?ver=3e13","imageAlt":"A person using a laptop to browse an online shop","imageHeight":597,"imageWidth":1063,"itemIndex":1,"name":"Demand generation","videoHref":"","content":"<p>Achieve greater relevance in search results right out of the box and gain access to large, diverse audiences.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Increase demand for your products"},{"pages":[{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":null,"id":"associate operations and collaboration","isImage2x":false,"imageHref":"","imageAlt":"","imageHeight":0,"imageWidth":0,"itemIndex":5,"name":"Associate operations and collaboration","videoHref":"https://www.microsoft.com/en-us/videoplayer/embed/RWxAgt","content":"<p>Streamline communications and the daily rhythm of business by giving your employees the tools they need to meet evolving customer expectations.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Empower employees with the tools they need"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":null,"id":"digital and smart stores","isImage2x":false,"imageHref":"","imageAlt":"","imageHeight":0,"imageWidth":0,"itemIndex":6,"name":"Digital and smart stores","videoHref":"https://www.microsoft.com/en-us/videoplayer/embed/RWxODu","content":"<p>Quickly implement anonymous smart tracking of store activity, and implement A/B testing to improve sell-through and profitability.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Enhance multichannel operations"}],"arialabel":null,"id":"stores and operations","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWxZkk?ver=870d","imageAlt":"A laptop displaying data","imageHeight":730,"imageWidth":1095,"itemIndex":4,"name":"Stores and operations","videoHref":"","content":"<p>Improve the shopping experience and optimize for conversion with a single view of the customer across all channels.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Streamline operations"},{"pages":[{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":null,"id":"driver stronger conversion rates","isImage2x":false,"imageHref":"","imageAlt":"","imageHeight":0,"imageWidth":0,"itemIndex":8,"name":"Anywhere commerce conversion","videoHref":"https://www.microsoft.com/en-us/videoplayer/embed/RWxUIy","content":"<p>Increase engagement and conversion across online, in-store, and social channels.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Drive stronger conversion rates"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":null,"id":"loss and fraud prevention","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWxN3z?ver=a787","imageAlt":"Dynamics 365 Fraud Protection","imageHeight":729,"imageWidth":1299,"itemIndex":9,"name":"Loss and fraud prevention","videoHref":"","content":"<p>Help defend against fraud with adaptive AI technology that continuously learns evolving fraud patterns.</p>\n","isLogo2x":false,"links":[{"ariaLabel":"Learn more about Dynamics 365 Fraud Protection","href":"https://dynamics.microsoft.com/en-us/ai/fraud-protection/","openInNewTab":true,"title":"Learn more about Dynamics 365 Fraud Protection"}],"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Help prevent payment and digital fraud"}],"arialabel":null,"id":"purchase","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWxWPt?ver=8af7","imageAlt":"A person using a tablet to browse an online shop","imageHeight":597,"imageWidth":1063,"itemIndex":7,"name":"Purchase","videoHref":"","content":"<p>Drive purchase conversion across online, in-store, and social channels in a secure environment.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Deliver a safer purchase experience "},{"pages":[{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":null,"id":"multichannel fulfillment","isImage2x":false,"imageHref":"","imageAlt":"","imageHeight":0,"imageWidth":0,"itemIndex":11,"name":"Multichannel fulfillment","videoHref":"https://www.microsoft.com/en-us/videoplayer/embed/RWy1RZ","content":"<p>Reimagine curbside pickup with enhanced capabilities, including pickup scheduling, more efficient on-site order handling, and customer notifications.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Maximize multichannel fulfillment"},{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":null,"id":"Integrated customer service","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWxN3C?ver=20b0","imageAlt":"Dynamics 365","imageHeight":729,"imageWidth":1299,"itemIndex":12,"name":"Integrated customer service","videoHref":"","content":"<p>Get a complete yet composable multichannel solution that unifies back-office, in-store, and digital experiences to meet evolving customer expectations.</p>\n","isLogo2x":false,"links":[{"ariaLabel":"Learn more about Dynamics 365 Commerce","href":"https://dynamics.microsoft.com/en-us/commerce/overview/","openInNewTab":true,"title":"Learn more about Dynamics 365 Commerce"}],"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Delight your customers"}],"arialabel":null,"id":"fulfillment and service","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWxWPw?ver=5da4","imageAlt":"One hand holding a credit card and another hand typing the information into an online shop on a laptop","imageHeight":597,"imageWidth":1063,"itemIndex":10,"name":"Fulfillment and service","videoHref":"","content":"<p>Streamline your fulfillment process and digitize your customer service offering.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Optimize fulfillment and service"},{"pages":[{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":null,"id":"Shopper analytics","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWxGei?ver=1fa0","imageAlt":"Dynamics 365 Customer Insights","imageHeight":729,"imageWidth":1299,"itemIndex":14,"name":"Shopper analytics","videoHref":"","content":"<p>Gain comprehensive understanding of customer behavior across channels to optimize each experience for the best outcome.</p>\n","isLogo2x":false,"links":[{"ariaLabel":"Learn more about Dynamics 365 Customer Insights","href":"https://dynamics.microsoft.com/en-us/ai/customer-insights/","openInNewTab":true,"title":"Learn more about Dynamics 365 Customer Insights"}],"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Know your customers"}],"arialabel":null,"id":"post-purchase","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWxWPz?ver=0fd6","imageAlt":"Customer insights being displayed on a laptop","imageHeight":597,"imageWidth":1063,"itemIndex":13,"name":"Post-purchase","videoHref":"","content":"<p>Understand your customers’ behaviors to inform your future supply chain and store operational needs.</p>\n","isLogo2x":false,"links":null,"logoHref":"","logoAlt":"","logoHeight":0,"logoWidth":0,"title":"Leverage your customer data"},{"pages":[{"order":0,"position":0,"slides":[],"tiles":[],"arialabel":null,"id":"inventory management","isImage2x":false,"imageHref":"http://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RWxGfM?ver=d966","imageAlt":"A cost analysis in Dynamics 365 Supply Chain Management","imageHeight":729,"imageWidth":1299,"itemIndex":16,"name":"Inventory management","videoHref":"","content":"<p>Reduce stock-outs and 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