Surface Warranty, Protection Plans & Support – Microsoft Surface for Business

A man standing by a window looks at his Surface Book 3 tablet

Protect your investment in Surface

Every Surface comes with a minimum 1-year warranty¹ for hardware defects and malfunctions, and technical support options. To maximize your Surface investment, you may want more.

Protect

Safeguard your Surface investment.

An icon of a lock in front of a hard drive

Secure

More control over your security.

Respond

Get teams back up and running quickly.

An icon of someone looking at content on their computer screen

Support

Access to resources when you need them.

Mechanical breakdown – Cover your devices against unintended mechanical failure.²^,⁶^,⁷
Accidental Damage – Cover your device against damage caused by accidents, including cracked screens, spills, and power surges.²^,⁵^,⁶^,¹⁰

Drive Retention – Retain the SSD from your device during a service event, empowering you with more control over your security. For example, with the purchase of an Extended Service Plan + Drive Retention, you will receive an exchange device which includes a new SSD. There will be no fee when you return the damaged device without its original SSD.⁹

Advanced Exchange³ – A replacement device will be shipped to your premises before you return the defective device.
Next Business Day Replacement⁴ – A replacement device will be delivered to your company by the next business day.

Learn how to plan, deploy and manage Microsoft Surface devices.
Review your Microsoft Warranty and Protection Plan Terms & Conditions.
Deploy Microsoft Surface Diagnostic Toolkit for Business.

Surface Laptop and 2-in-1s Surface Duo Surface Studio Surface Hub 2S Surface Type Covers

Microsoft Protection Plan features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service	Microsoft Complete for Business	Microsoft Complete for Business Plus
Included with every Surface	Sold Separately	Sold Separately	Sold Separately
Duration: 1 year¹	Duration: Up to 3 or 4 years	Duration: Up to 2, 3, or 4 years	Duration: Up to 2, 3, or 4 years
Starts on day of purchase	Available within 45 days of Surface device purchase	Available within 45 days of Surface device purchase	Available within 45 days of Surface device purchase
Prepaid return shipment	Prepaid return shipment	Prepaid return shipment	Prepaid return shipment
Includes: Mechanical breakdown² Advanced Exchange³	Includes: Mechanical breakdown² Advanced Exchange³ Optional add-on: Drive (SSD) Retention⁹ Next Business Day Replacement⁴	Includes all Microsoft Extended Hardware Service benefits, plus: Accidental damage² Optional add-on: Drive (SSD) Retention⁹ Next Business Day Replacement⁴	Includes all Microsoft Complete for Business benefits, plus: Next Business Day Replacement⁴ Drive (SSD) Retention⁹

Microsoft Protection Plan features and coverage
Manufacturer Hardware Warranty	Microsoft Complete for Business Plus
Included with every Surface	Sold Separately
Duration: 1 year¹	Duration: Up to 3 years
Starts on day of purchase	Available within 45 days of Surface device purchase
Prepaid return shipment	Prepaid return shipment
Includes: Mechanical breakdown²	Includes: Advanced Exchange³ Accidental Damage² Next Business Day Replacement⁴

Microsoft Protection Plan features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service	Microsoft Complete for Business
Included with every Surface
Duration: 1 year¹	Duration: Up to 2 or 3 years	Duration: Up to 2 years
Starts on day of purchase	Available within 45 days of Surface device purchase	Available within 45 days of Surface device purchase
Prepaid return shipment	Prepaid return shipment	Prepaid return shipment
Includes: Mechanical breakdown⁵	Includes: Mechanical breakdown⁵ Advanced Exchange³	Includes all Microsoft Extended Hardware Service benefits, plus: Accidental damage⁵

Microsoft Protection Plan features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service
Included with every Surface
Duration: 1 year¹	Duration: Up to 2 or 3 years
Starts on day of purchase	Available within 45 days of Surface device purchase
Includes: Mechanical breakdown⁷ Onsite hardware repairs and replace 90 days of software telephone support⁸ 1 year of hardware telephone support⁸	Includes: Mechanical breakdown⁷ Onsite hardware repairs and replace Software and hardware telephone support⁸ for the duration of your plan

Microsoft Protection Plan features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service	Microsoft Complete for Business
Included with every Surface Type Cover
Duration: 1 year¹	Duration: Up to 3 years	Duration: Up to 3 years
Day of Type Cover/Keyboard purchase	Available within 45 days of Type Cover/ Keyboard purchase	Available within 45 days of Type Cover/ Keyboard purchase
Includes: Mechanical breakdown	Includes: Mechanical breakdown Advanced Exchange	Includes: Mechanical breakdown Accidental Damage Advanced Exchange

Surface Laptop and 2-in-1s Surface Duo Surface Studio Surface Hub 2S Surface Type Covers

Microsoft Protection Plan features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service	Microsoft Complete for Business	Microsoft Complete for Business Plus
Included with every Surface	Sold Separately	Sold Separately	Sold Separately
Duration: 1 year¹	Duration: Up to 3 or 4 years	Duration: Up to 2, 3, or 4 years	Duration: Up to 2, 3, or 4 years
Starts on day of purchase	Available within 45 days of Surface device purchase	Available within 45 days of Surface device purchase	Available within 45 days of Surface device purchase
Prepaid return shipment	Prepaid return shipment	Prepaid return shipment	Prepaid return shipment
Includes: Mechanical breakdown² Advanced Exchange³	Includes: Mechanical breakdown² Advanced Exchange³ Optional add-on: Drive (SSD) Retention⁹ Next Business Day Replacement⁴	Includes all Microsoft Extended Hardware Service benefits, plus: Accidental damage² Optional add-on: Drive (SSD) Retention⁹ Next Business Day Replacement⁴	Includes all Microsoft Complete for Business benefits, plus: Next Business Day Replacement⁴ Drive (SSD) Retention⁹

Microsoft Protection Plan features and coverage
Manufacturer Hardware Warranty	Microsoft Complete for Business Plus
Included with every Surface	Sold Separately
Duration: 1 year¹	Duration: Up to 3 years
Starts on day of purchase	Available within 45 days of Surface device purchase
Prepaid return shipment	Prepaid return shipment
Includes: Mechanical breakdown²	Includes: Advanced Exchange³ Accidental Damage² Next Business Day Replacement⁴

Microsoft Protection Plan features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service	Microsoft Complete for Business
Included with every Surface
Duration: 1 year¹	Duration: Up to 2 or 3 years	Duration: Up to 2 years
Starts on day of purchase	Available within 45 days of Surface device purchase	Available within 45 days of Surface device purchase
Prepaid return shipment	Prepaid return shipment	Prepaid return shipment
Includes: Mechanical breakdown⁵	Includes: Mechanical breakdown⁵ Advanced Exchange³	Includes all Microsoft Extended Hardware Service benefits, plus: Accidental damage⁵

Microsoft Protection Plan features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service
Included with every Surface
Duration: 1 year¹	Duration: Up to 2 or 3 years
Starts on day of purchase	Available within 45 days of Surface device purchase
Includes: Mechanical breakdown⁷ Onsite hardware repairs and replace 90 days of software telephone support⁸ 1 year of hardware telephone support⁸	Includes: Mechanical breakdown⁷ Onsite hardware repairs and replace Software and hardware telephone support⁸ for the duration of your plan

Microsoft Protection Plan features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service	Microsoft Complete for Business
Included with every Surface Type Cover
Duration: 1 year¹	Duration: Up to 3 years	Duration: Up to 3 years
Day of Type Cover/Keyboard purchase	Available within 45 days of Type Cover/ Keyboard purchase	Available within 45 days of Type Cover/ Keyboard purchase
Includes: Mechanical breakdown	Includes: Mechanical breakdown Advanced Exchange	Includes: Mechanical breakdown Accidental Damage Advanced Exchange

Surface Laptop and 2-in-1s Surface Duo Surface Studio Surface Hub 2S Surface Type Covers

Microsoft Protection Plan features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service	Microsoft Complete for Business	Microsoft Complete for Business Plus
Included with every Surface	Sold Separately	Sold Separately	Sold Separately
Duration: 1 year¹	Duration: Up to 3 or 4 years	Duration: Up to 2, 3, or 4 years	Duration: Up to 2, 3, or 4 years
Starts on day of purchase	Available within 45 days of Surface device purchase	Available within 45 days of Surface device purchase	Available within 45 days of Surface device purchase
Prepaid return shipment	Prepaid return shipment	Prepaid return shipment	Prepaid return shipment
Includes: Mechanical breakdown² Advanced Exchange³	Includes: Mechanical breakdown² Advanced Exchange³ Optional add-on: Drive (SSD) Retention⁹ Next Business Day Replacement⁴	Includes all Microsoft Extended Hardware Service benefits, plus: Accidental damage² Optional add-on: Drive (SSD) Retention⁹ Next Business Day Replacement⁴	Includes all Microsoft Complete for Business benefits, plus: Next Business Day Replacement⁴ Drive (SSD) Retention⁹

Microsoft Protection Plan features and coverage
Manufacturer Hardware Warranty	Microsoft Complete for Business Plus
Included with every Surface	Sold Separately
Duration: 1 year¹	Duration: Up to 3 years
Starts on day of purchase	Available within 45 days of Surface device purchase
Prepaid return shipment	Prepaid return shipment
Includes: Mechanical breakdown²	Includes: Advanced Exchange³ Accidental Damage² Next Business Day Replacement⁴

Microsoft Protection Plan features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service	Microsoft Complete for Business
Included with every Surface
Duration: 1 year¹	Duration: Up to 2 or 3 years	Duration: Up to 2 years
Starts on day of purchase	Available within 45 days of Surface device purchase	Available within 45 days of Surface device purchase
Prepaid return shipment	Prepaid return shipment	Prepaid return shipment
Includes: Mechanical breakdown⁵	Includes: Mechanical breakdown⁵ Advanced Exchange³	Includes all Microsoft Extended Hardware Service benefits, plus: Accidental damage⁵

Microsoft Protection Plan features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service
Included with every Surface
Duration: 1 year¹	Duration: Up to 2 or 3 years
Starts on day of purchase	Available within 45 days of Surface device purchase
Includes: Mechanical breakdown⁷ Onsite hardware repairs and replace 90 days of software telephone support⁸ 1 year of hardware telephone support⁸	Includes: Mechanical breakdown⁷ Onsite hardware repairs and replace Software and hardware telephone support⁸ for the duration of your plan

Microsoft Protection Plan features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service	Microsoft Complete for Business
Included with every Surface Type Cover
Duration: 1 year¹	Duration: Up to 3 years	Duration: Up to 3 years
Day of Type Cover/Keyboard purchase	Available within 45 days of Type Cover/ Keyboard purchase	Available within 45 days of Type Cover/ Keyboard purchase
Includes: Mechanical breakdown	Includes: Mechanical breakdown Advanced Exchange	Includes: Mechanical breakdown Accidental Damage Advanced Exchange

Surface Laptop and 2-in-1s Surface Duo Surface Studio Surface Hub 2S Surface Type Covers

Microsoft Protection Plan features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service	Microsoft Complete for Business	Microsoft Complete for Business Plus
Included with every Surface	Sold Separately	Sold Separately	Sold Separately
Duration: 1 year¹	Duration: Up to 3 or 4 years	Duration: Up to 2, 3, or 4 years	Duration: Up to 2, 3, or 4 years
Starts on day of purchase	Available within 45 days of Surface device purchase	Available within 45 days of Surface device purchase	Available within 45 days of Surface device purchase
Prepaid return shipment	Prepaid return shipment	Prepaid return shipment	Prepaid return shipment
Includes: Mechanical breakdown² Advanced Exchange³	Includes: Mechanical breakdown² Advanced Exchange³ Optional add-on: Drive (SSD) Retention⁹ Next Business Day Replacement⁴	Includes all Microsoft Extended Hardware Service benefits, plus: Accidental damage² Optional add-on: Drive (SSD) Retention⁹ Next Business Day Replacement⁴	Includes all Microsoft Complete for Business benefits, plus: Next Business Day Replacement⁴ Drive (SSD) Retention⁹

Microsoft Protection Plan features and coverage
Manufacturer Hardware Warranty	Microsoft Complete for Business Plus
Included with every Surface	Sold Separately
Duration: 1 year¹	Duration: Up to 3 years
Starts on day of purchase	Available within 45 days of Surface device purchase
Prepaid return shipment	Prepaid return shipment
Includes: Mechanical breakdown²	Includes: Advanced Exchange³ Accidental Damage² Next Business Day Replacement⁴

Microsoft Protection Plan features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service	Microsoft Complete for Business
Included with every Surface
Duration: 1 year¹	Duration: Up to 2 or 3 years	Duration: Up to 2 years
Starts on day of purchase	Available within 45 days of Surface device purchase	Available within 45 days of Surface device purchase
Prepaid return shipment	Prepaid return shipment	Prepaid return shipment
Includes: Mechanical breakdown⁵	Includes: Mechanical breakdown⁵ Advanced Exchange³	Includes all Microsoft Extended Hardware Service benefits, plus: Accidental damage⁵

Microsoft Protection Plan features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service
Included with every Surface
Duration: 1 year¹	Duration: Up to 2 or 3 years
Starts on day of purchase	Available within 45 days of Surface device purchase
Includes: Mechanical breakdown⁷ Onsite hardware repairs and replace 90 days of software telephone support⁸ 1 year of hardware telephone support⁸	Includes: Mechanical breakdown⁷ Onsite hardware repairs and replace Software and hardware telephone support⁸ for the duration of your plan

Microsoft Protection Plan features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service	Microsoft Complete for Business
Included with every Surface Type Cover
Duration: 1 year¹	Duration: Up to 3 years	Duration: Up to 3 years
Day of Type Cover/Keyboard purchase	Available within 45 days of Type Cover/ Keyboard purchase	Available within 45 days of Type Cover/ Keyboard purchase
Includes: Mechanical breakdown	Includes: Mechanical breakdown Advanced Exchange	Includes: Mechanical breakdown Accidental Damage Advanced Exchange

Surface Laptop and 2-in-1s Surface Duo Surface Studio Surface Hub 2S Surface Type Covers

Microsoft Protection Plan features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service	Microsoft Complete for Business	Microsoft Complete for Business Plus
Included with every Surface	Sold Separately	Sold Separately	Sold Separately
Duration: 1 year¹	Duration: Up to 3 or 4 years	Duration: Up to 2, 3, or 4 years	Duration: Up to 2, 3, or 4 years
Starts on day of purchase	Available within 45 days of Surface device purchase	Available within 45 days of Surface device purchase	Available within 45 days of Surface device purchase
Prepaid return shipment	Prepaid return shipment	Prepaid return shipment	Prepaid return shipment
Includes: Mechanical breakdown² Advanced Exchange³	Includes: Mechanical breakdown² Advanced Exchange³ Optional add-on: Drive (SSD) Retention⁹ Next Business Day Replacement⁴	Includes all Microsoft Extended Hardware Service benefits, plus: Accidental damage² Optional add-on: Drive (SSD) Retention⁹ Next Business Day Replacement⁴	Includes all Microsoft Complete for Business benefits, plus: Next Business Day Replacement⁴ Drive (SSD) Retention⁹

Microsoft Protection Plan features and coverage
Manufacturer Hardware Warranty	Microsoft Complete for Business Plus
Included with every Surface	Sold Separately
Duration: 1 year¹	Duration: Up to 3 years
Starts on day of purchase	Available within 45 days of Surface device purchase
Prepaid return shipment	Prepaid return shipment
Includes: Mechanical breakdown²	Includes: Advanced Exchange³ Accidental Damage² Next Business Day Replacement⁴

Microsoft Protection Plan features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service	Microsoft Complete for Business
Included with every Surface
Duration: 1 year¹	Duration: Up to 2 or 3 years	Duration: Up to 2 years
Starts on day of purchase	Available within 45 days of Surface device purchase	Available within 45 days of Surface device purchase
Prepaid return shipment	Prepaid return shipment	Prepaid return shipment
Includes: Mechanical breakdown⁵	Includes: Mechanical breakdown⁵ Advanced Exchange³	Includes all Microsoft Extended Hardware Service benefits, plus: Accidental damage⁵

Microsoft Protection Plan features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service
Included with every Surface
Duration: 1 year¹	Duration: Up to 2 or 3 years
Starts on day of purchase	Available within 45 days of Surface device purchase
Includes: Mechanical breakdown⁷ Onsite hardware repairs and replace 90 days of software telephone support⁸ 1 year of hardware telephone support⁸	Includes: Mechanical breakdown⁷ Onsite hardware repairs and replace Software and hardware telephone support⁸ for the duration of your plan

Microsoft Protection Plan features and coverage
Manufacturer Hardware Warranty	Microsoft Extended Hardware Service	Microsoft Complete for Business
Included with every Surface Type Cover
Duration: 1 year¹	Duration: Up to 3 years	Duration: Up to 3 years
Day of Type Cover/Keyboard purchase	Available within 45 days of Type Cover/ Keyboard purchase	Available within 45 days of Type Cover/ Keyboard purchase
Includes: Mechanical breakdown	Includes: Mechanical breakdown Advanced Exchange	Includes: Mechanical breakdown Accidental Damage Advanced Exchange

A woman writes with Surface Pen on her Surface tablet

Ready to buy Surface devices?

Contact a Microsoft authorized reseller for pricing on devices and protection plans. Resellers will also help you deploy and manage Surface for your business.

Where to buy

A man inks with Surface Pen on his Surface Pro

Surface is designed for remote work

Find remote work solutions for your employees wherever they work. Stay secure and get it all done with Surface devices.

Learn more about remote work solutions

NEW
Surface Laptop 4
A perfect balance of performance and style in two sizes: 13.5” and 15”.
meet surface laptop 4
Surface Pro 7+
Our classic 2-in-1 is more powerful, with optional LTE Advanced.
meet surface pro 7+
Surface Laptop Go
A thin, lightweight 12.4” laptop that powers your essential everyday experiences.
meet surface laptop go
Surface Go 2
Our lightest 2-in-1 laptop is faster than before and has a larger display in the same compact size.
meet surface go 2
Surface Book 3
Our most powerful laptop pairs performance and versatility, and comes in two sizes: 13.5” and 15”.
meet surface book 3
Surface Pro X
Sleek design and always-connected Gigabit LTE in our thinnest 2-in-1 ever.
meet surface pro x
Surface Duo
Two touchscreens open for dual-screen apps and phone calls.
meet surface duo
Surface Studio 2
Our all-in-one desktop computer with blazing graphics and powerful processors.
meet surface studio 2
Surface Hub 2S
Our all-in-one digital whiteboard, meetings platform, and collaborative computing device.
meet surface hub 2s
NEW
Surface Headphones 2+
Certified for Microsoft Teams for high-quality calls.
Surface Headphones 2+

A man works on a Surface device at his desk

IT Pro resources

Learn how to plan, deploy, and manage Microsoft Surface and Surface Hub devices.

Learn more

Sign up to keep pace with workplace innovation

The workplace is changing fast. Surface is changing with it. Let us help you keep pace with the latest tech and research findings from leaders in the field.

1 Without prejudice to any legal (statutory) rights to which you may be entitled under your local law, this Warranty lasts for one year from the date of original purchase from Microsoft or an authorized retailer or reseller.
2 For Extended Hardware Service, Complete for Business, and Complete for Business Plus – aggregate limit of liability up to the original product purchase price or up to 2 replacement claims, whichever is reached first.
3 Advanced Exchange Service is available at no additional charge with the following Surface for Business products: Surface Pro 7+, Surface Laptop Go, Surface Go 2, Surface Book 3, Surface Pro 7, Surface Pro X, and Surface Laptop 3. Advanced Exchange is also available with the purchase applicable protection plans in supported markets. Restrictions apply. See Surface for Business warranty page for AES terms and conditions and list of supported markets.
4 Next Business Day Replacement is available with Complete for Business Plus and is available as an Optional Add-on when purchasing Microsoft Extended Hardware Service and Microsoft Complete for Business plans. These services apply after an agent has determined a replacement device is required, available inventory, and order placement by a standard cutoff time, predetermined by Microsoft. Overnight delivery is subject to availability of our authorized overnight delivery carriers.
5 For Extended Hardware Service and Complete for Business – aggregate limit of liability up to the original product purchase price or 2 replacement claims, whichever is reached first.
6 For Extended Hardware Service, Complete for Business, Complete for Business with Drive (SSD) Retention, and Complete for Business Plus – please reference terms and conditions for the limit of liability.
7 For Extended Hardware Service – aggregate limit of liability up to the original product purchase price (up to 3 repair claims) or 1 replacement claim. For eligible in-box accessories refer to terms and conditions under DEFINITIONS “Covered Products”.
8 With your purchase of Extended Hardware Service, you also receive these services provided by Microsoft at no additional cost, local business hours.
9 Drive (SSD) Retention is only available on Microsoft Surface devices in which the SSD is marketed as removable per the Technical Specifications. Drive (SSD) Retention is included in Microsoft Complete for Business Plus and is available as an Optional Add-on when purchasing Microsoft Extended Hardware Service and Microsoft Complete for Business. Except for Surface Pro X and Surface Pro 7+, SSD is not user removable but may be removed by skilled technicians following Microsoft’s instructions. Devices returned to Microsoft with a missing SSD are subject to a SSD replacement fee unless the user is enrolled in the Drive (SSD) Retention offer. Microsoft does not recommend attempting to reinstall an SSD. Microsoft is not liable for any damages or injuries sustained. Further, any resulting damage will not be covered under the Hardware warranty or protection plan.
10 For Complete for Business Plus aggregate limit of liability up to the original product purchase price of 2 replacement claims, whichever is reached first.

Microsoft Surface Warranty & Protection Plans

Protect your investment in Surface