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Microsoft Store

Select a tab below for help with your Microsoft Store purchase.

Note: Products and services in the Microsoft Store may not be available in all regions.

Expert help Payments Orders Gift cards Other

Microsoft Store Promise

Microsoft Store Promise

Microsoft Store Promise for Surface

Watch & learn

Free virtual workshops & trainings

Microsoft account and product help

Microsoft account help

Microsoft 365, Office, and Windows help

Connect with a product expert

Contact Microsoft Store Support

Personal shopping for Surface, Microsoft 365, and Gaming (only available in the US)

Refunds

Return items you bought for exchange or refund

Get the status of your return and refund

Can't get a refund on apps and games

Read the Microsoft Store Terms of Sale

Cancel a Microsoft subscription

Security

Require adult permission to make a Microsoft Store purchase

Prevent unauthorized purchases

Payment Services Directive (PSD2) and Strong Customer Authentication (SCA)

Payment options

Change your Microsoft subscription payment method and options

Change the payment method linked to your Microsoft account

Add money to your Microsoft account

Troubleshoot payment issues

Investigate a billing charge from Microsoft or MSbill.info

Troubleshoot problems when making a payment

Contact Microsoft Store support

Manage orders

Find Microsoft downloads and product keys

Cancel an order or pre-order

Shipping options, costs, and delivery times

Change your country or region for Microsoft Store

Turn on recurring billing for a Microsoft subscription

Order history

About pre-orders

Track your order from Microsoft Store

View your Microsoft Store order history

Troubleshoot an order

Troubleshoot problems when making a payment

Contact Microsoft Store support

Also see Payment & billing

Taxes and invoices

Tax invoices, breakdowns, and registration numbers for Microsoft Store

Taxes and fees when using your Microsoft account

Read the Microsoft End User License Agreements

Microsoft and Xbox gift cards

Redeem a gift card or code to your Microsoft account

How to spend all your Microsoft gift card money

How to cancel a Microsoft Store gift card

Microsoft gift card terms and conditions

Contact Microsoft Store support

Use Microsoft Store on Windows 10

How to open Microsoft Store on Windows 10

Get apps from Microsoft Store on your Windows 10 PC

Get trusted apps and games from Microsoft Store

Get updates for apps and games in Microsoft Store

Microsoft Store purchases

Make an in-app purchase in Microsoft Store

Change purchase sign-in settings for Microsoft Store on Windows 10 or Xbox One

Buy stuff from Microsoft Store with mobile billing

Troubleshoot

I can't find or install an app from Microsoft Store

Trouble finding Microsoft Store in Windows 10

Microsoft Store does not launch

Fix problems with apps from Microsoft Store

Trouble pushing an app or game to a device

Contact Microsoft Store support

Games for Windows

Get the classic free Solitaire games for Windows

Get free Microsoft Mahjong

Get Microsoft FreeCell for Windows

Get apps and games that work best on your device

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