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General
TitlePublished Date
KU Wireless Network Access - FAQ2017-04-28
Connect to Jayhawk Wireless - Android2017-02-16
Requesting & Installing InCommon Email Certificates - Windows2020-07-29
KU Anywhere VPN / Cisco AnyConnect - FAQ2021-01-20
Enroll Additional Devices in DUO2019-01-04
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Blackboard
TitlePublished Date
Download Respondus LockDown Browser to Take Exams2012-09-12
Unable to Log in to Blackboard2020-02-17
Blackboard Common Errors and Solutions - Students2011-08-03
Class Isn't Listed in Blackboard2011-08-04
Add Video to a Blackboard Content Area2013-06-14
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Authentication
TitlePublished Date
Reset KU Password2016-10-21
Setup KU Online ID 2018-05-11
Add a Member to a Group Using the Group Maintainer Tool2016-12-01
Create a KU IT Temporary Service Account (Sponsored Temporary Account)2012-05-18
Retrieve KU Online ID2014-05-21
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CSC
TitlePublished Date
Uninstall LogMeIn from a Mac Running OS X 10.8.2 and Greater2013-05-23
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Human Resources
TitlePublished Date
Changing UPK Password2012-08-24
View Paycheck and Absence Balances in the HR/Pay System2012-10-25
New Employees Not Showing Up in Workflow in HR Pay 2012-12-03
Approve Payable Time for Hourly Employees2013-03-19
Auto-population in HRPay System Causes Browser Issues2012-10-12
More...
KU Anywhere
TitlePublished Date
Download, Install, and Run Cisco AnyConnect - Windows2018-04-05
Download, Install, and Run Cisco AnyConnect - Mac2014-01-10
Change VPN Entitlements for KU Anywhere2015-05-01
KU Anywhere Basics2018-02-16
Download, Install, and Run Cisco AnyConnect - Linux2014-01-10
More...
KU Web Services
TitlePublished Date
Ordering a Transcript without an Online ID2013-03-08
Dreamweaver Configuration for Personal Web Space 2012-10-17
Connect to KU Web Servers2011-09-22
Directing a KU Hosted Website to a .org Domain2012-06-22
Requesting a Drupal Site2013-03-25
More...
Lecture Capture
TitlePublished Date
Starting an Ad Hoc Capture in the Classroom2013-07-03
Use Personal Capture2013-03-20
Downloading a Lecture Capture2013-02-12
Installing Personal Capture - Mac2013-01-30
Echo 360 Adhoc Capture In the Classroom 2013-07-31
More...
Mobile
TitlePublished Date
Mobile Apps and Access for Sharepoint2016-09-28
KU Mobile Plaza Information2012-10-31
Download and Install Skype for iOS2014-11-10
Using the Mobile Version of Web Card Center2013-03-28
myKU
TitlePublished Date
Use The Customize Feature for the My Dashboard Tab In The myKU Portal2014-10-01
"My Employee Info" Tab Not Appearing in myKU Portal2011-09-14
Accessing MyKU Progress Reports 2016-10-01
View Undergraduate Certificate Progress in a DPR2015-11-16
Degree Progress Report (DPR) is not Populating Correctly for Student2012-05-09
More...
OneDrive for Business
TitlePublished Date
First Time Setup for OneDrive for Business Sync Client - Windows2016-08-04
First Time Setup for OneDrive for Business Sync Client - Mac2016-09-28
OneDrive for Business Troubleshooting or Support2014-10-22
Install the OneDrive Sync Client on Non-KU-Owned computers - Mac2016-09-28
OneDrive for Business File Limitations2015-10-19
More...
Printing
TitlePublished Date
Print From Anywhere (Web Print) - Q&A2012-01-02
Printing From the Computer Labs2012-02-02
Scan to a KU Email Account From a Multi Function Printer2012-03-06
Public Printing (PaperCut) - Q&A2011-10-20
Add Money for Printing - PaperCut2011-10-20
More...
ServiceNow
TitlePublished Date
Self Service (Service Catalog) in Service Now 2012-05-24
Submit an eWaste Request2016-11-01
View eWaste Requests in ServiceNow Mobile2016-11-01
Fiscal Approval/Review Within ServiceNow2014-07-30
More...
Voice/Avaya
TitlePublished Date
Making International Calls from On Campus2012-03-06
Incoming Call Tracking on Campus Phones2012-06-21
Web Browsers
TitlePublished Date
Allow Pop-ups for KU websites2014-03-14
Allow Pop-ups - Chrome2016-02-16
Allow Pop-ups - Safari2014-03-14
Allow Pop-ups - Internet Explorer2014-03-14
Clear Cache and Cookies - FAQ2018-02-01
More...
Email
TitlePublished Date
Add a Departmental Shared Mailbox to Outlook - Windows2017-01-12
Configure KU Email - Android 2011-06-29
Configure KU Email - Outlook 2019/Outlook 365 - Windows2016-10-19
Access a Departmental Shared Mailbox - Outlook Web App2016-12-22
Change KU Legal and/or Preferred Name2011-07-20
More...
Applications
TitlePublished Date
Install Office 2016 through Office 365 - Mac2015-11-05
SAS e-Learning2014-03-19
Adding an Image to Main Content Block - Digital Signage, Axis TV2016-12-30
Adobe Acrobat Reader is not working when accessing PDF docs2011-07-28
Adding an Text Message to the Sidebar Message Block - Digital Signage, Axis TV2016-12-30
More...
Central File Storage
TitlePublished Date
Map a Central File Storage (CFS) or Research File Storage (ResFS) Network Drive - Windows 102016-07-29
Accessing KU Central File Storage (CFS) or Research File Storage (ResFS) From Off Campus2012-01-18
Map a Central File Storage (CFS) or Research File Storage (ResFS) Network Drive - Windows 72011-06-27
Self-Service Recovery of Files on Central or Research File Storage - Windows2011-06-27
Map Research File Storage (ResFS) Network Drive - macOS2012-06-28
More...
Enroll & Pay
TitlePublished Date
Set Up Delegates in Enroll and Pay2015-04-09
Reset Delegate Password2015-09-15
Instructions for Delegate Account Setup2015-08-28
Print from Enroll & Pay2012-01-20
1098-T General Information2013-02-13
More...
IT Security
TitlePublished Date
Log in to KU Anywhere VPN using Duo Multi-Factor Authentication2016-05-11
Issues sending Encrypted Messages2014-04-09
KU Digital Credentials: Export from Firefox - Mac2011-09-27
Virus Found on a KU Owned Computer2011-09-28
Send Encrypted Emails from Mail - macOS2012-10-22
More...
KU Virtual Lab
TitlePublished Date
Set up Virtual Lab2013-03-12
Accessing local storage through Virtual Lab - Windows2016-02-08
Setting Up The Virtual Lab on Mobile Devices (iOS, Android, Window 8 Mobile, Chromebook)2013-03-12
Accessing local storage through Virtual Lab - macOS2015-11-24
Cannot Save To Local Drives In The Virtual Lab2013-03-12
More...
KU Web Store
TitlePublished Date
SPSS - FAQ2015-10-06
Microsoft Office 365 Access 2015-04-07
Install SigmaPlot 14 on Windows2015-10-12
Install Respondus Exam Creator - Windows2014-01-13
Install SAS - Windows2014-05-16
More...
Skype for Business/Lync
TitlePublished Date
Skype for Business - FAQ2016-02-15
Configuring Skype for Business for iOS2013-10-08
Skype for Business phone service Overview (PC)2016-02-15
Setup Skype for Business for Android 2013-10-07
Adjust Echo in Headset Speakers - Windows2014-03-14
More...
myCommunity (SharePoint Online)
TitlePublished Date
De-provisioning for SharePoint2015-09-24
Sharepoint - Q&A2015-01-09
Sharing files and folders from OneDrive for Business or Sharepoint Team Sites2017-03-02
Accessing a Shared Site in SharePoint2015-05-01
SharePoint - Document Libraries: What it is/What it isn't2015-10-05
More...
Network
TitlePublished Date
Connect to Jayhawk Wireless - Windows2018-05-14
Connect to Jayhawk Wireless - iOS 2011-07-15
Connect to Jayhawk Wireless - Mac2011-08-04
Configure JAYHAWK Wireless - Ubuntu2011-07-15
Connect to Eduroam Wireless - Windows 72012-11-07
More...
Operating Systems
TitlePublished Date
Mapping a Network Drive in Windows 102015-08-06
RedHat download and installation instructions2013-09-06
Red Hat General - Q&A2013-09-11
Clearing DNS Cache2012-11-07
Deleting Credentials in Windows Credential Manager to Resolve Lockout Issues2015-09-21
More...
Processes and Procedures
TitlePublished Date
KUMC Faculty/Staff Obtaining a KU Online ID2012-02-17
Time Collection Devices (TCD) - Q&A2012-07-03
More...
TCD
TitlePublished Date
Time Collection Device (TCD) Overview2020-02-18
Time Collection Devices (TCDs) Shutdown Procedure2012-06-28
Time Collection Devices (TCDs) Reboot Procedure2012-06-28
New Employee Cannot Access Time Collection Devices (TCDs)2012-07-26
Biometric Time Collection Device (TCD) Requests Userid After Scan2012-10-09
More...
VoiceThread
TitlePublished Date
Unable to Log into VoiceThread2012-11-27
Logging into VoiceThread2013-01-14
VoiceThread Audio & Video Troubleshooting2012-11-27
VoiceThread Accepted File Types2012-11-28
Linking to a VoiceThread in Blackboard2014-06-28
More...