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Knowledge Base
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Knowledge Base
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Home
General
Title
Published Date
KU Wireless Network Access - FAQ
2017-04-28
Connect to Jayhawk Wireless - Android
2017-02-16
Requesting & Installing InCommon Email Certificates - Windows
2020-07-29
KU Anywhere VPN / Cisco AnyConnect - FAQ
2021-01-20
Enroll Additional Devices in DUO
2019-01-04
More...
Blackboard
Title
Published Date
Download Respondus LockDown Browser to Take Exams
2012-09-12
Unable to Log in to Blackboard
2020-02-17
Blackboard Common Errors and Solutions - Students
2011-08-03
Class Isn't Listed in Blackboard
2011-08-04
Add Video to a Blackboard Content Area
2013-06-14
More...
Authentication
Title
Published Date
Reset KU Password
2016-10-21
Setup KU Online ID
2018-05-11
Add a Member to a Group Using the Group Maintainer Tool
2016-12-01
Create a KU IT Temporary Service Account (Sponsored Temporary Account)
2012-05-18
Retrieve KU Online ID
2014-05-21
More...
CSC
Title
Published Date
Uninstall LogMeIn from a Mac Running OS X 10.8.2 and Greater
2013-05-23
More...
Human Resources
Title
Published Date
Changing UPK Password
2012-08-24
View Paycheck and Absence Balances in the HR/Pay System
2012-10-25
New Employees Not Showing Up in Workflow in HR Pay
2012-12-03
Approve Payable Time for Hourly Employees
2013-03-19
Auto-population in HRPay System Causes Browser Issues
2012-10-12
More...
KU Anywhere
Title
Published Date
Download, Install, and Run Cisco AnyConnect - Windows
2018-04-05
Download, Install, and Run Cisco AnyConnect - Mac
2014-01-10
Change VPN Entitlements for KU Anywhere
2015-05-01
KU Anywhere Basics
2018-02-16
Download, Install, and Run Cisco AnyConnect - Linux
2014-01-10
More...
KU Web Services
Title
Published Date
Ordering a Transcript without an Online ID
2013-03-08
Dreamweaver Configuration for Personal Web Space
2012-10-17
Connect to KU Web Servers
2011-09-22
Directing a KU Hosted Website to a .org Domain
2012-06-22
Requesting a Drupal Site
2013-03-25
More...
Lecture Capture
Title
Published Date
Starting an Ad Hoc Capture in the Classroom
2013-07-03
Use Personal Capture
2013-03-20
Downloading a Lecture Capture
2013-02-12
Installing Personal Capture - Mac
2013-01-30
Echo 360 Adhoc Capture In the Classroom
2013-07-31
More...
Mobile
Title
Published Date
Mobile Apps and Access for Sharepoint
2016-09-28
KU Mobile Plaza Information
2012-10-31
Download and Install Skype for iOS
2014-11-10
Using the Mobile Version of Web Card Center
2013-03-28
myKU
Title
Published Date
Use The Customize Feature for the My Dashboard Tab In The myKU Portal
2014-10-01
"My Employee Info" Tab Not Appearing in myKU Portal
2011-09-14
Accessing MyKU Progress Reports
2016-10-01
View Undergraduate Certificate Progress in a DPR
2015-11-16
Degree Progress Report (DPR) is not Populating Correctly for Student
2012-05-09
More...
OneDrive for Business
Title
Published Date
First Time Setup for OneDrive for Business Sync Client - Windows
2016-08-04
First Time Setup for OneDrive for Business Sync Client - Mac
2016-09-28
OneDrive for Business Troubleshooting or Support
2014-10-22
Install the OneDrive Sync Client on Non-KU-Owned computers - Mac
2016-09-28
OneDrive for Business File Limitations
2015-10-19
More...
Printing
Title
Published Date
Print From Anywhere (Web Print) - Q&A
2012-01-02
Printing From the Computer Labs
2012-02-02
Scan to a KU Email Account From a Multi Function Printer
2012-03-06
Public Printing (PaperCut) - Q&A
2011-10-20
Add Money for Printing - PaperCut
2011-10-20
More...
ServiceNow
Title
Published Date
Self Service (Service Catalog) in Service Now
2012-05-24
Submit an eWaste Request
2016-11-01
View eWaste Requests in ServiceNow Mobile
2016-11-01
Fiscal Approval/Review Within ServiceNow
2014-07-30
More...
Voice/Avaya
Title
Published Date
Making International Calls from On Campus
2012-03-06
Incoming Call Tracking on Campus Phones
2012-06-21
Web Browsers
Title
Published Date
Allow Pop-ups for KU websites
2014-03-14
Allow Pop-ups - Chrome
2016-02-16
Allow Pop-ups - Safari
2014-03-14
Allow Pop-ups - Internet Explorer
2014-03-14
Clear Cache and Cookies - FAQ
2018-02-01
More...
Email
Title
Published Date
Add a Departmental Shared Mailbox to Outlook - Windows
2017-01-12
Configure KU Email - Android
2011-06-29
Configure KU Email - Outlook 2019/Outlook 365 - Windows
2016-10-19
Access a Departmental Shared Mailbox - Outlook Web App
2016-12-22
Change KU Legal and/or Preferred Name
2011-07-20
More...
Applications
Title
Published Date
Install Office 2016 through Office 365 - Mac
2015-11-05
SAS e-Learning
2014-03-19
Adding an Image to Main Content Block - Digital Signage, Axis TV
2016-12-30
Adobe Acrobat Reader is not working when accessing PDF docs
2011-07-28
Adding an Text Message to the Sidebar Message Block - Digital Signage, Axis TV
2016-12-30
More...
Central File Storage
Title
Published Date
Map a Central File Storage (CFS) or Research File Storage (ResFS) Network Drive - Windows 10
2016-07-29
Accessing KU Central File Storage (CFS) or Research File Storage (ResFS) From Off Campus
2012-01-18
Map a Central File Storage (CFS) or Research File Storage (ResFS) Network Drive - Windows 7
2011-06-27
Self-Service Recovery of Files on Central or Research File Storage - Windows
2011-06-27
Map Research File Storage (ResFS) Network Drive - macOS
2012-06-28
More...
Enroll & Pay
Title
Published Date
Set Up Delegates in Enroll and Pay
2015-04-09
Reset Delegate Password
2015-09-15
Instructions for Delegate Account Setup
2015-08-28
Print from Enroll & Pay
2012-01-20
1098-T General Information
2013-02-13
More...
IT Security
Title
Published Date
Log in to KU Anywhere VPN using Duo Multi-Factor Authentication
2016-05-11
Issues sending Encrypted Messages
2014-04-09
KU Digital Credentials: Export from Firefox - Mac
2011-09-27
Virus Found on a KU Owned Computer
2011-09-28
Send Encrypted Emails from Mail - macOS
2012-10-22
More...
KU Virtual Lab
Title
Published Date
Set up Virtual Lab
2013-03-12
Accessing local storage through Virtual Lab - Windows
2016-02-08
Setting Up The Virtual Lab on Mobile Devices (iOS, Android, Window 8 Mobile, Chromebook)
2013-03-12
Accessing local storage through Virtual Lab - macOS
2015-11-24
Cannot Save To Local Drives In The Virtual Lab
2013-03-12
More...
KU Web Store
Title
Published Date
SPSS - FAQ
2015-10-06
Microsoft Office 365 Access
2015-04-07
Install SigmaPlot 14 on Windows
2015-10-12
Install Respondus Exam Creator - Windows
2014-01-13
Install SAS - Windows
2014-05-16
More...
Skype for Business/Lync
Title
Published Date
Skype for Business - FAQ
2016-02-15
Configuring Skype for Business for iOS
2013-10-08
Skype for Business phone service Overview (PC)
2016-02-15
Setup Skype for Business for Android
2013-10-07
Adjust Echo in Headset Speakers - Windows
2014-03-14
More...
myCommunity (SharePoint Online)
Title
Published Date
De-provisioning for SharePoint
2015-09-24
Sharepoint - Q&A
2015-01-09
Sharing files and folders from OneDrive for Business or Sharepoint Team Sites
2017-03-02
Accessing a Shared Site in SharePoint
2015-05-01
SharePoint - Document Libraries: What it is/What it isn't
2015-10-05
More...
Network
Title
Published Date
Connect to Jayhawk Wireless - Windows
2018-05-14
Connect to Jayhawk Wireless - iOS
2011-07-15
Connect to Jayhawk Wireless - Mac
2011-08-04
Configure JAYHAWK Wireless - Ubuntu
2011-07-15
Connect to Eduroam Wireless - Windows 7
2012-11-07
More...
Operating Systems
Title
Published Date
Mapping a Network Drive in Windows 10
2015-08-06
RedHat download and installation instructions
2013-09-06
Red Hat General - Q&A
2013-09-11
Clearing DNS Cache
2012-11-07
Deleting Credentials in Windows Credential Manager to Resolve Lockout Issues
2015-09-21
More...
Processes and Procedures
Title
Published Date
KUMC Faculty/Staff Obtaining a KU Online ID
2012-02-17
Time Collection Devices (TCD) - Q&A
2012-07-03
More...
TCD
Title
Published Date
Time Collection Device (TCD) Overview
2020-02-18
Time Collection Devices (TCDs) Shutdown Procedure
2012-06-28
Time Collection Devices (TCDs) Reboot Procedure
2012-06-28
New Employee Cannot Access Time Collection Devices (TCDs)
2012-07-26
Biometric Time Collection Device (TCD) Requests Userid After Scan
2012-10-09
More...
VoiceThread
Title
Published Date
Unable to Log into VoiceThread
2012-11-27
Logging into VoiceThread
2013-01-14
VoiceThread Audio & Video Troubleshooting
2012-11-27
VoiceThread Accepted File Types
2012-11-28
Linking to a VoiceThread in Blackboard
2014-06-28
More...