ServiceNow

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Dean Robison is the SVP of global technical support at ServiceNow. He has more than 20 years of experience in Silicon Valley, most recently as the chief customer officer at InsideSales.com. Prior to that, Dean spent 13 years at Salesforce with leadership roles in professional services, customer support, and M&A integration. He has an MBA from Santa Clara University and a B.S. in Systems Engineering from the United States Naval Academy. Dean spent 10 years in uniform as an artillery officer in the United States Marine Corps.

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Global Head of Design, ServiceNow

Greg Petroff leads platform and product user experience design and documentation at ServiceNow. Prior to leading the design efforts at ServiceNow, Greg has led teams and has practiced design at top technology companies including Google, GE Digital, SAP and the NYSE." data-homepage-link="https://www.forbes.com/sites/servicenow/people/gregpetroff/">

Lisa Wolfe is a Director of Product Marketing for ServiceNow and has 20+ years of experience as a global marketing leader helping clients get significant value out of technology, starting with the cloud. Lisa began her career in advanced Research and Development after graduating in Computer Science from UCSD."The quality of your life depends on a can-do-attitude, a learning-aptitude, and genuine-gratitude" - Lisa's motto.

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Melanie is a widely respected and trusted thought leader in the HR technology market with a proven track record of human capital technology leadership at companies like Oracle, Peoplesoft, and Gartner, where she led employee service delivery research. 

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Paul Selby is a product marketing director for ServiceNow Customer Service Management. Previously Paul held product management and customer service and technical support management roles at several software companies, serving all industry segments and large enterprise to small business and retail customers. An avid runner, he resides in Springfield, Oregon and can often be found putting miles in on the streets of his hometown.

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ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise.

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linkedin.com/in/tompbrennan" data-homepage-link="https://www.forbes.com/sites/servicenow/people/tombrennan1/">

Tracey Fritcher is a director in the employee experience business within ServiceNow, helping leaders focus on what their people need to be productive and engaged. She is passionate about the power of ServiceNow’s enterprise platform and how digital workflows help people do their best work at any time and from any place.

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Nerys Mutlow is an evangelist in the chief innovation office at ServiceNow, covering Europe, Middle East, and Africa. She works closely with CxOs, leadership boards, and business executives to understand their challenges and inspire innovations that drive value for their employees, customers, and business. Nerys brings 20 years of technical, business, and leadership experience from Xerox, Thales, and Fujitsu where she has held senior business, consulting, and technical roles. She holds a Bachelor’s of Science degree in Information Systems Management from Bournemouth University. A recognized thought leader, Nerys has published and contributed to a number of digital publications.

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Blake McConnell is senior vice president of employee workflow products at ServiceNow. He and his team work closely with IT service management to deliver great experiences for employees and service desk agents. Blake also manages the emerging interfaces platform team for ServiceNow, which includes mobile and conversational interfaces. Prior to ServiceNow, Blake served as COO of Dell EMC’s emerging technologies division. He also spent 10 years at VERITAS / Symantec running product management for backup, recovery and enterprise security, as well as leading various alliances, business development and strategy teams. Blake holds an undergraduate degree in mathematics from Vanderbilt University and an MBA from Northwestern’s Kellogg Graduate School of Management.

" data-homepage-link="https://www.forbes.com/sites/servicenow/people/blakemcconnell/">

Laurén is the general manager for the financial services business unit in ServiceNow’s industry organization. She is responsible for co-creating industry solutions with financial services customers, working with engineering to design industry product, building the partner ecosystem, and bringing solutions to market. Prior to ServiceNow, Laurén was the head of corporate and investment banking at Salesforce, a business she built and led globally. Prior to her career in technology, Laurén was a banker in both the investment banking and debt capital markets organizations at Deutsche Bank. She is passionate about collaborating with financial institutions to deliver innovation roadmaps that create amazing experiences for employees and customers. Laurén is a graduate of the University of Pennsylvania and is based in New York City.

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Kevin Barnard is a senior director in the Chief Innovation Office at ServiceNow. He is a hands-on practitioner who is passionate about making the world of work, work better for people, helping customers and partners achieve the vision and value of the connected enterprise. Kevin started his professional life as a journalist before taking his interview and design skills to the IT world right around the time of Y2K. In the two decades since, he has worked in startups, e-commerce and other web-based organizations. He spent over 14 years in various IT functions across the General Electric company, taking on roles of increasing responsibility. Reporting to the global CTO, he was responsible for GE Capital’s IT disaster recovery, and IT service management, and identity and access management programs, and a team of over 150 international resources.

" data-homepage-link="https://www.forbes.com/sites/servicenow/people/kevinbarnard/">

Chris Pope is ServiceNow’s vice president of innovation, working to identify challenges and deliver meaningful outcomes by building long-standing, trusted partnerships. He is a hands-on practitioner who is passionate about making the world of work, work better for people. Chris brings more than 15 years of C-level executive experience with leading technology solutions and platforms across product management and strategy. A recognized thought leader in process and methodology in some of the largest organizations globally, he has contributed to many leading digital publications and blogs. Chris holds a Bachelor's of Science degree in Electronic Engineering and is passionate about mentoring the next generation of students and colleagues on their career paths.

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Laura LeBleu has been thinking and writing about technology since the late nineties, when she worked at TechTV, a cable network dedicated to computing and the internet. In addition to a writing a weekly column that examined the intersection of technology and humanity, she was the Emmy-award winning voice and brains behind Tilde, the real-time motion-capture host of the network. Laura has written for companies ranging from Hasbro to Louis Vuitton, and served as creative director of Upwork, where she helped to create the brand and voice of the company. Since joining ServiceNow, she has written a vast amount of content that, once again, focuses on the fascinating crossroads where technology and humanity collide. 

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Mitch Young is ServiceNow's VP and general manager for Asia Pacific and Japan.

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Paul Hardy works in the chief innovation office at ServiceNow in EMEA. A trusted adviser to CxOs, partner organizations, leadership boards. and business executives, his core focus is on outcome-driven digital business transformation. Prior to joining ServiceNow, Paul was the global enterprise service management director for Informa, a FTSE 100 company, where he was responsible for leading and delivering strategic business insight to the service management, project management, and vendor management offices. Paul helps companies explore, define, and operationalize new ways of working smarter, better and more profitably. He is a firm believer that success is built on trust, and that trust starts with sharing experience and an insistence on transparency. Paul holds a Bachelor's of Science degree in Computer Science from the Brighton School of Technology. 

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Simon Grice is a director in the chief innovation Office at ServiceNow, providing executive-level advisory services to extend the value of service management across the enterprise to clients. Simon supports organizations in their efforts to transform, modernize, and create a better experience for customers and employees. Prior to joining ServiceNow, Simon was the director of project and portfolio management at CA Technologies. Simon’s 20+ years of enterprise software business experience began at Chorus Application Software, providing ERP solutions to a diverse range of vertical markets, where he was an implementation manager responsible for over 30 successful deployments of the software. He holds a Bachelor's of Science degree in Electronic Engineering from the University of the West of England.

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Jen Stroud is a principal employee experience strategist at ServiceNow, communicating the digital employee experience and HR service delivery value proposition to HR leaders and team. A trusted customer advisor, she works with organizations to identify opportunities to elevate their digital employee service experience. Prior to joining ServiceNow in 2014, she spent 10 years in HR at TTEC, a customer experience and strategy company, and most recently led the Human Capital Services organization. Jen is passionate about using her EX and HR knowledge and experience to strategize with other organizations on how to improve their HR business outcomes and provide employees with the great workforce experience they want and deserve.

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Peter Burrows is a long-time technology journalist and author who has written for Business Week, Bloomberg News, MIT Tech Review and other publications.

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Manisha is director of a team that builds strategic alliances between technology partners and ServiceNow, reporting to the Chief Innovation Officer. She serves as alliance architect for the most strategic platform partners of ServiceNow, driving product planning, engineering, and go-to-market efforts. She is an industry speaker, platform evangelist, and trusted advisor to Fortune 500 executive partners and customers. Prior to ServiceNow, Manisha spent a decade at Microsoft in a career spanning Azure, Windows Server, and driving enterprise platform aligned initiatives. In these roles, she built and led Technology Adoption Programs for customers to shape Microsoft product roadmaps, delivered showcases, and drove efforts to incubate and pilot new products. She also led global Service Management technical strategy and process definition at Microsoft in partnership with ServiceNow, resulting in lower costs, greater efficiency, and new business capabilities.

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Laurie is the industry marketing director for managed service providers at ServiceNow. Laurie has over 25 years of experience in key marketing positions for high tech companies that include startups, Dell, and Hewlett Packard, as well as a leading cybersecurity company, where she was head of global marketing for cloud and service providers and helped grow that business exponentially. At HP, she was a senior marketing manager focused on commercial laptops and printers. Prior to HP, she led marketing for the billion-dollar software and accessory business at Dell Technologies.

" data-homepage-link="https://www.forbes.com/sites/servicenow/people/lauriedolan/">

Tasker Generes is global head of connected enterprise at ServiceNow, crafting strategy for the connected enterprise leveraging IoT, BlockChain, and AI while also providing executive level advisory to help companies modernize, transform and innovate. He is the author of 87 patent claims around ConnectedOperations, ConnectedHuman, ConnectedSecurity and ConnectedService. Prior to joining ServiceNow, Tasker was chief technology officer at Amtrak and ran his own consulting firm Silos to Service Solutions Inc., bringing business and IT together to leapfrog their competition through focused service. Through his work at IBM as chief technologist for service management solutions, Tasker developed a deep depth of knowledge and experience in leading global service management delivery across process, technology, organization and information. At IBM, he also served as co-chair of LEAP (Leadership Education for Asia-Pacifics). Tasker earned his Master of Project Management degree from George Washington University School of Management and a Bachelor’s degree in Economics from the University of California, San Diego.

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Vijay Kotu is vice president of analytics at ServiceNow, leading. implementation of large-scale data platforms and services to support the company's enterprise business. He has led analytics organizations for over a decade with a focus on data strategy, business intelligence, machine learning, experimentation, engineering, enterprise adoption, and building analytics talent. Prior to joining ServiceNow, he was VP of analytics at Yahoo. He worked at Life Technologies and Adteractive where he led marketing analytics, created algorithms to optimize online purchasing behavior, and developed data platforms to manage marketing campaigns. He is a member of the Association of Computing Machinery, on the Advisory Board at RapidMiner, and the co-author of the book - Data Science: Concepts and Practice.

" data-homepage-link="https://www.forbes.com/sites/servicenow/people/vijaykotu/">

Gaylan Sankey is a principal strategist for employee experience at ServiceNow. An influential people leader, she has 25+ years of experience in all areas of HR, including employee experience, design thinking, HR shared services, people management, program management, remote workforce, dispersed teams, process improvement, benefits and compensation, employee development, payroll, and research and analytics, primarily in technology-based industries. She is a sought-after key contributor for designing process improvements across HR. Conversational in Mandarin Chinese, Gaylan has global experience in delivering HR services in Middle East, South America Europe, and Asia.

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Ron Markham is an executive strategist in the Chief Innovation Office at ServiceNow, focused on bridging the gap between strategy and execution in technology services, cybersecurity, risk, and audit teams. He is instrumental in building stronger executive partnerships and increasing confidence from C-Suite executives to the board directors when it comes to finding the right technology solutions. Ron regularly consults with customer and partner organizations to visualize, plan, and navigate their business transformation strategies that are enabled by the Now Platform. Ron brings 20+ years of experience as a former chief information officer leading IT enabled business transformation initiatives at WPP/Kantar-Millward Brown, IBM-Advanced Analytics (now the Watson software group), SPSS, GE Capital, Comdisco and other high-growth organizations. Ron earned a Master of Management degree from Northwestern University J. L. Kellogg School of Management and a Bachelor of Arts degree from DePaul University in Chicago.

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CFO Gina Mastantuono develops and leads world-class teams focused on driving customer success. At ServiceNow, her global organization spans all aspects of finance, and as a member of ServiceNow’s executive leadership team, she is committed to helping ServiceNow continue to deliver incredible value to customers, employees, and shareholders. Prior to her current role, Gina served as CFO of Ingram Micro Inc. She joined Ingram Micro in April 2013 from Revlon Inc., where she served as SVP, chief accounting officer, controller, and international CFO, responsible for managing all aspects of external reporting, financial planning and analysis, corporate accounting, and international finance. She also was a key contributor in the area of corporate finance and Investor relations. Before Revlon, Mastantuono held various finance executive roles, including four years with InterActiveCorp., a $6-billion, publicly traded operator of a diversified portfolio of specialized and global brands, and four years with Triarc Companies, Inc. The National Diversity Council has twice named her one of the Top 50 Most Powerful Women in Technology. She is a certified public accountant with more than 20 years of finance experience.

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Zach Dubin is a thought leadership writer and researcher in the Chief Innovation Office at ServiceNow, helping innovation leaders tell the human story within any great technology product. While working with executives and senior leaders, he hopes to represent the voice of the young professional and takes great pride in almost never being “the smartest person in the room.” Prior to joining ServiceNow, Zach worked as an editorial assistant at Edelman and as a content specialist at LEWIS Global Communications, where he drafted executive bylines and blogs for companies such McKinsey, HP, and VMware.

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Caroline Parkinson is a brand and communications intern supporting the PR and social teams. This is her second year as an intern with ServiceNow. She will be a rising senior at the University of Michigan majoring in Communication and Media studies and pursuing a certificate in Sales and Marketing from the Ross School of Business.

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Michael Noonan is the transformation and operations officer for Capita Software, providing leadership, direction, and delivery of their multi-year transformation program. The ambition of the transformation is to create an innovative, thought leading software division that delivers excellence at pace to delight customers. Michael is also responsible for ensuring the operations (product, development, services and support) deliver maximized efficiency across several industries (education, emergency services, government, finance).

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Becky Straker has worked in the world of communications since graduating in 2001, and currently runs the ServiceNow EMEA content team, working closely with senior executives, partners, and customers to create compelling content.

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John Asquith is the head of innovation for government business workstreams at ServiceNow where he helps public sector organizations drive innovation. He is a hands-on practitioner who is passionate about finding innovation opportunities for the ServiceNow product portfolio that make the world of work, work better for people.

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Sasson Jamshidi is a technology alliance architect in the Chief Innovation Office at ServiceNow, collaborating with the company's strategic technology partners to incubate new experiences that highlight the best of what the partner and ServiceNow offer. Sasson is the team’s subject matter expert for workflow development and platform architecture during prototype development. He also focuses on use case discovery, executive briefings, industry conferences, and integration design. Before joining the Innovation Office, he led ServiceNow implementations at large enterprises.

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Valerie Spillman is the director of enterprise risk management at ServiceNow, focused on end-to-end management of risks, issues, and remediations across corporate, commercial and federal/regulated market environments. She is experienced in implementing enterprise-wide risk ,management (ERM) and issue management (EIM) programs, and works to be sure the ServiceNow GRC solution reflects these programs. Valerie’s background includes internal audit, SOX, and business continuity management primarily at large global companies in the technology, financial services, and management consulting sectors. She is a CISA and holds a B.S. in Computer Science & Information Systems, as well as post-grads in technology management and web development.

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