Types of Appointments

At The University of Kansas Health System, we are always committed to providing efficient, convenient, high-quality care. That's why we offer a variety of doctor appointment types to meet your needs, including in-person visits and telehealth options by computer or phone.

Determining which appointment is right for you will depend on several factors, including:

• Whether you are a new or established patient
• New patient visits include a comprehensive exam and discussion of your full health history. These appointments may take more time.
• Visits for established patients – those who have seen their provider within the last 2-3 years – may be shorter and more focused on a specific, current concern.
• What your medical concern is
• The severity and urgency of your condition
• You and your doctor's availability

When making a doctor’s appointment, ask your scheduler which is right for you. They will help you get the appointment you need as fast as possible.

Whether you are a new or existing patient, you can make an in-office appointment with a healthcare provider by calling 913-588-1227, or you can request a doctor's appointment online. In-person visits are recommended for new patients. You can request an appointment with a specific provider or discuss your healthcare needs with a scheduler who will select a provider for you.

Our telehealth service options give you the flexibility to have a meaningful interaction with your provider using common devices such as a computer, a smartphone or a tablet. Telehealth visits can be used for new patients to quickly establish care, but must be followed up with an in-person appointment or for ongoing care. We offer telehealth visits for a wide variety of primary and specialty care needs.

Urgent care requires no appointment. It allows you or your family to receive care quickly for needs that are urgent – like fevers, coughs, allergies, rashes or minor injuries – but don’t require an emergency department visit.

You can receive urgent care at one of our several convenient locations or request an urgent care video visit (telehealth) through MyChart. If you don’t have a MyChart account, you can sign up for one.

In some cases, you can schedule an appointment through MyChart with your current health system provider(s). Both new and existing patients can self-schedule primary care appointments online. Current patients can self-schedule follow-up care for allergy, behavioral health, cardiology, eye, imaging, obstetrics and gynecology and rheumatology specialties. Scheduling through MyChart is an excellent option for making an appointment for an annual exam or follow-up visit. You’ll even be invited to join a wait list to be notified if an earlier appointment time becomes available.

MyChart e-visit

Established patients can also use MyChart to schedule an e-visit with their primary care office for symptoms such as:

• Back pain
• Birth control
• Cough
• Diarrhea
• Headache
• Heartburn
• Rash
• Red eye
• Sinus problems
• Urinary problems
• Vaginal discharge

E-visits are $30 and you will need to pay by credit card when you request your appointment. This charge may be reimbursed by your insurance company. To schedule an e-visit through MyChart, sign in to your account and select Messaging. Then choose Ask a Question and click Symptom-Specific E-Visit.