KU Email
The University of Kansas provides students, faculty and staff with email accounts. A KU email account is automatically created when you set up a new KU Online ID.
Note: Students, faculty and staff lose access to their KU email 210 days after leaving the University. For this reason, we recommend using a more permanent personal email account for non-KU related purposes.
Set Up & Manage Your KU Email
Manage Email Aliases
Change Your Password
Forgot Your Password?
KU Email Policy
Checking Your KU Email
On Your Computer:
• Supported Desktop/Laptop Email Clients
On the Web:
• Outlook Web App (OWA) - email, calendar, tasks, and more.
On Mobile Devices:
• Configure KU email/calendar access on mobile devices via Exchange Active Sync
• Outlook Office 365 - email, calendar, tasks, and more.
Additional Email Info & Online Accounts
Departmental Email
KU Distribution/Group Lists
Storage Quotas & Archives
Blocked Attachments
Encrypting Email
Managing Spam
Phishing
Your KU Directory Listing
Manage Privacy Settings
Manage what KU Directory information is available to the public.
View Directory Listing
View your KU Directory listing as it will appear in People Search.
Email for Visitors to Campus
Sponsored Temporary Accounts provide access to KU online services for campus temporary hires (non-HR), contractors, vendors, guests, groups, etc. Visit Sponsored Temporary Accounts for account requests and more information.
Adding Holidays to Calendar
Outlook and Entourage have a built-in feature to add public holidays from different countries and religions to your calendar. As a service to KU, Information Technology also makes available the KU Academic Calendar for import into Outlook and Entourage. Follow the instructions from the KU Knowledge Base articles below to add public holidays from 2007 through 2028 and/or KU Academic Calendar items for available semesters.
Windows users:
Outlook 2007 (KU Knowledge Base article)
Outlook 2010/2013 (KU Knowledge Base article)
Mac users:
Outlook 2011 (KU Knowledge Base article)
If you need assistance with these instructions, please contact KU IT Customer Service at itcsc@ku.edu or call 785-864-8080.
What Happens to My Email & Accounts After I Leave KU?
The University’s Electronic Mail Policy states "KU email accounts remain the property of the State of Kansas. The University disables accounts after graduation or separation from the University." Students, faculty and staff typically will lose access to most services and accounts — including email — 210 days after they leave the University (see exceptions below). However, accounts may be disabled immediately at the discretion of the University.
In most cases, email notices are sent 60 days, 30 days and 7 days before accounts are deleted. You are responsible for transferring email and data to your own permanent storage prior to deletion. All emails and stored data from your KU email account and KU online services will be disposed of in accordance with KU's Record Retention Schedule policy.
Exceptions - KU Online ID & Select Services:
Your KU Online ID will not be deleted and you will continue to have access to the myKU portal and select KU online services, including Blackboard and Enroll & Pay. This allows you to access your employment, financial, grade and other information as needed in the future.
Exceptions - Formally Retired Faculty & Staff:
Faculty and staff who formally retire from the University by completing the retirement process and paperwork via KU Human Resources will permanently retain their KU email address (i.e., @ku.edu). Faculty and staff who leave the University without completing the formal retirement process and paperwork will lose access to their email account, along with most services and accounts 210 days after they leave the University as stated above.
Customer Support
Support is available through the KU IT Customer Service Center: itcsc@ku.edu | 785-864-8080
Self Help:
Email-related articles in the KU IT Knowledge Base
Training
KU IT offers free training sessions throughout the year to help faculty, staff and students use a variety of software packages more effectively, including Microsoft Outlook. Visit Technology Training Workshops for a complete listing of upcoming workshops and trainings.
KU faculty and staff can also Request Group Training Sessions or Individual Consultations that can be customized to meet your needs.