Support

Find live support, developer communities, and self-service help for Google Cloud, Google Workspace, and other Google Cloud products.

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Google Cloud Platform

We offer a variety of ways to get support, including basic billing support at no charge, paid packages, and developer communities. Review common questions and find quick links here.

Support packages

All Google Cloud customers get basic support for free. You can upgrade to premium support packages, which grant 1:1 access to a team of expert engineers.

Billing issues

Our billing specialists are available to answer your questions about your account, settings, invoices, and payments.

Free trial support

We want to help you get the most out of your free trial. Start a chat with our support team to get technical guidance.

Check service disruptions

Check the Status Dashboard for known disruptions. You can also subscribe to the Cloud Incidents JSON Feed or RSS Feed for push updates.

Community support

Review online forums for support from GCP enthusiasts, experts, and Google employees.

File a case

Administrators can submit a new case or review status of a current case in Console.

Documentation

Get in-depth tutorials, quickstart guides, tips, reference architectures, and more.

Getting started guide

Check out how to get Role-based and Enterprise Support and other useful Support resources.

Google Workspace

24/7 support from a real person is included with your paid subscription to Google Workspace. And our Administrator Help Center is filled with articles and answers to help you set up and use Google Workspace tools and services.

Verifying your domain

Verifying is simple to do and ensures that only you can use your domain name.

Setting up email with MX records

If your users aren’t receiving email at their new Google Workspaceaddress, MX records could be the culprit.

Integrating Outlook and Exchange with Google Workspace

Get details on using Outlook to manage Google Workspace mail, calendars, and contacts, setting up email in two inboxes using dual delivery, and more.

Resetting passwords

See simple steps to reset a user’s password if they forgot or if you think their account has been compromised.

Fixing payment and billing issues

Troubleshoot issues with a suspended account or services, including making sure you have a valid form of payment set up.

Chat, phone, and written support

24/7 support for IT administrators is included in your paid subscription.

Google Workspace Administrator Help Center

Explore support articles on setup and migration, billing, security, reports, and more.

Google Maps Platform

All users receive free Google support, which includes one-hour response times for critical issues and 24/5 online support. You can also access community-based technical support.

Google Maps Platform FAQs

Learn how free Google support has been expanded to include all customers with a Google Maps Platform billing account.

Community support

Get answers from Google Maps Platform enthusiasts, experts, and Google employees on Stack Overflow.

Maps API Public Issue Tracker

View open issues, submit feature requests, track ongoing issues, and send feedback to Google's engineering and support staff.

File a case

Customers can create a support case by filling out the form on the Maps Platform Support page in the Google Cloud Console.

Documentation

Get API-specific documentation, in-depth tutorials, and more.

Cloud Identity

24/7 support from a real person is included with your paid subscription. And our Help Center is filled with articles, answers, and best practices guides to help you get the most out of Cloud Identity.

Google Cloud Directory Sync

Understand how to synchronize the data in your Google domain with your Microsoft® Active Directory™ or LDAP server.

Billing basics

Review plan options and details on how billing works.

Upgrading to Cloud Identity Premium

Sign up for Cloud Identity to start using device management, user provisioning, directory management, and other advanced security features.

Security Center

Get tips for setting up and customizing your security center dashboard and reports.

Admin Console overview

Understand how to access and get the most out of your Admin Console.

Chat, phone, and written support

24/7 support for IT administrators is included with your paid subscription.

Cloud Identity Help Center

Explore support articles on getting started, syncing user data, managing mobile devices, billing, and more.

Firebase

All Firebase projects come with email support from Firebase staff. Here you can get expert support, review FAQs and release notes, and get answers from our community.

Upgrading to Firebase

Get details on how to add Firebase to an existing Google project.

Projects and the Firebase Console

Understand how to set up a project and what you can do with your console.

Pricing

Review product pricing, what comes with different plans, and how usage works.

Analytics

Learn more about what you can do with Google Analytics for Firebase.

Develop

Explore FAQs on Cloud Messaging, Realtime Database, and more.

Firebase Community Support Center

Check the current status of Firebase services, explore detailed guides, review release notes, file a community support case, and more.

Apigee

Get expert support, learn how to review your open cases, and get answers from our community.

Support

Learn about popular topics, find resources, and get in touch with the Apigee support team.

Documentation

Explore documentation, tools, and tutorials about Apigee products.

Take the next step

Tell us what you’re solving for. A Google Cloud expert will help you find the best solution.

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