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Showing posts with label Tips. Show all posts
Showing posts with label Tips. Show all posts

Wednesday, May 27, 2020

Wayback Wednesday: Upping Your Library Intelligence

Thinking statues
Thinking
In 2017, I wrote a series on upping your library intelligence. The first post began with this text:
Late in the spring, I had a short conversation with Rachel Clarke about MSLIS students and in which areas we thought they (the generic "they") needed to grow.  A number of people are attracted to M.S. in Library and Information Science programs who do not have deep library experience.  For them, their lack of library experience may inhibit these students from learning and applying new concepts quickly. Rachel and I realized that these students would be helped by engaging in activities that would allow them to increase ("up") their library intelligence. While we promised to continue the conversation later, I've decided to develop a series of blog posts as a way for me to explore the topic and - hopefully - create content which will help current and future MSLIS students, and LIS professionals.
This is still an need for those considering entering the library profession. You will gain more from your education - the MSLIS degree - if you have some background knowledge.  Even now, with the world seeming a bit precarious, you can build that background knowledge. If you decide to work in a library for a while, before obtaining your MSLIS degree, this knowledge will serve you well because you will not be starting from ground zero, which your boss will appreciate.  Finally, if you are finishing your MSLIS degree and waiting to land your first position, now is a great time to continue learning.  Besides what is below, consider thinking about the reopening of libraries and COVID-19. Again, your thoughts, questions, and knowledge will be appreciated by your future employer.

By the way, I know people are worried about job hunting in the wake of COVID-19. Yes, jobs are still available. Organizations are still hiring. You, though, may need to be a bit more flexible, including a willingness to move geographically. You may need to take a position for 1-2 years that is not your ideal, but will help you gain in experience. Remember that you are developing a career, which is more than just your first position.

The Series



Wednesday, May 20, 2020

Webinar recording: Productivity 101

On May14, I did a webinar on productivity for the South Central Research Library Council (SCRLC).  Originally this was to be a three-hour in-person workshop, but due to the pandemic it became a 1.5 hour webinar that ran a little long.

If you are interested in time management, managing your email, saying "no", and delegating tasks, then this webinar will be of interest. Most of the time was spent in getting oneself organized, i.e., that blasted to-do list.  (You'll hear when I realize how much time isn't left!) There were a number of questions raised and I enjoyed the interaction.  I do wish I could have passed around materials, etc., which could occur if I am every able to do this as an in-person event.





Addendum, May 21: Here is the handout from this webinar.


Tuesday, May 05, 2020

Webinar: Productivity 101, May 14

productivityThis training was supposed to be an in-person event. Due to the current events, it is now a webinar that is open to members of the South Central Regional Library Council (SCRLC) and the Empire State Library Network (ESLN).  If you are in NYS and would like to be better organized and more productivity, consider attending.  You can register on the SCLRC website.

Date/Time: May 14, 2020, 10:00 a.m. - 11:30 a.m.

Location: Online via Zoom

Workshop Overview: Productivity. It's important, but we often struggle with how to stay organized so that we are productive. We struggle with email, time management, and managing workloads. We want to delegate tasks, and even say "no" to some, but we struggle with the best way of doing that. In this interactive webinar, you will learn and use methods for these areas, and become more productive. Both paper and digital methods will be discussed.

Learning Objectives: After this webinar, participants will be able to:
  • Use effective techniques for organizing tasks across days, weeks, and months.
  • Adopt methods for staying on track and getting the correct tasks done, at the right time.
  • Create communication guidelines that will make email less burdensome, and a more effective tool.
  • Delegate tasks so that the responsible parties can undertake them without intervention.
  • Say "no" to tasks, when "no" is the correct answer.
Intended Audience: Any library staff member

Speaker: Jill Hurst-Wahl is consultant, speaker, writer, educator, and former corporate librarian. She is a professor of practice in Syracuse University's School of Information Studies and the president of Hurst Associates, Ltd. She is a member of the USNY Technology Policy and Practices Council and the Onondaga County Public Library Board of Trustees. Jill has always realized that being organized is essential for productivity, and that staying organized personally and professionally is a constant struggle. Over the years, she has used different methods including sticky notes, bullet journals, Trello, to-do lists, Getting Things Done®, temporal locality, and others. She enjoys sharing what she had learned and helping others gain productivity skills.


Thursday, April 02, 2020

Webinar Recording: Intro to Online Classes 7 Tips For Doing Well

I did this 30-minute webinar for DoSpace on March 23 and they have placed the recording on YouTube.

Description: Congratulations! Your classes have now moved online. Now what are you supposed to do? What do you need to do to succeed? We will discuss 7 tips that will help you stay on track and do well in your online classes, no matter what platform your classes are using. We will also have time for Q&A, so you can have your "what do I do now" questions answered.

Wednesday, March 18, 2020

Are you now doing videoconferencing?

Videoconference with Vinnie VrotneyMany people are trying to share helpful resources through their social networks, as we all move into social distancing, which is even restrictive for those who do normal work from home.  Many people are now doing video conference calls, perhaps for the first time.  I found this article, "8 Tips for Better Video Conference Calls," and originally posted it and some other helpful hints to Facebook. However, Facebook's algorithm removed it, because Facebook is trying to remove erroneous posts about COVID-19. So...I'm posting this here.

Now that video conference call will abound, besides the general tips in the article, I will also add:

  • Test all technology (including microphone, camera/video, and Wi-Fi) before the meeting. This means, that during the meeting, you will not have to ask "Can you hear me?"
  • Use a headset.  I know that your laptop or mobile device has a built in microphone, but the sound through a headset (or earbuds) will be better.
  • Log-in early to the meeting (generally 10-15 minutes), in case you need to work through any connection issues. This also gives you time to exchange pleasantries before the meeting begins.
  • Have an agenda. Read the agenda.  Use the agenda.
  • Mute your microphone if you are not talking on the call. Yes, do it.  Get used to muting and unmuting your microphone.
  • Mute your video, if you are eating or multitasking. Everyone else does not need to watch you. You can always turn your video back on, when you are talking/presenting.
  • Look into the camera, when you speak.  This will seem odd, since looking into the camera may mean not looking at the screen.  However, you want people to feel as if you are speaking to them.
  • Use the chat feature. Sometimes we want to chime in with a quick thought or maybe something that is (slightly) off-topic. Remember that there is a chat feature available. Most platforms will allow you to chat with a specific person, so you can have a sidebar conversation, if necessary.
  • Task someone to monitor the chat, so that anything that needs broader discussion is noted.
  • Decide on how you want people to "raise their hands" or jump into the conversation. Provide space - silence - so people can do so.
  • If some people are using audio only, introduce yourself when you speak. 
  • Be aware of your surrounding and remember that video or audio conferencing from some environments is a no-no.  Or as a friend said, "Don't do video conferences in a restroom. I've heard more flushings than I care to remember." (added 03/19/2020)

What else do we want people to do/know?  Leave a comment with your tips.

Sunday, February 23, 2020

The Art of Listening

ear sculptureI work on a university campus where incidents of bias and racism occurred  last fall (and still continue to occur), drawing the eyes of our campus community, our regional community, and the world on us (USA Today article).  Last fall, these incidents caused fear on the campus.  Students did not feel safe, especially since it wasn't clear who was leaving racist messages in various campus buildings.  Students began protesting and demands were made of the administration.  The administration accepted most of the demands, but could not accept all as they were written due to legal reasons. Then came the December holidays. Students promised to continue protesting in the spring semester, and they have.  At issue is how the administration continues to handle itself and the feeling that nothing is changing.   Students are angry. Yes, I have just provided a simplified description of what is occurring and in reality it is much more complex. For an up-to-date picture of what is happening, check the hashtag #NotAgainSU on social media (e.g., Twitter).

Someone this past week reminded me that protests are not the first reaction to a problem, rather a protest is what happens when a situation has gone unresolved for a long time. Racism is a situation that has been protested for a long time. In the U.S., racism continues to be a problem in our our communities, including on college campuses. Its roots can be traced through making "other" those that are perceived as different, Jim Crow, as well as white and protestant supremacy.  Gains have been made, including during the era of Reconstruction after the Civil War, but racism has stayed with us. Many groups, including the Poor People's Campaign, continue to struggle against systematic racism.

There is No Magic Wand

And that is what makes this situation tough. Nothing can happen immediately to make this situation better, either here at Syracuse University or in another community. There is one thing, however, that is not being done which could make a positive impact and that is listening...really listening.  Real listening means listening to the words being said, as well as what is not being said.  It is paying attention to body language.  It means being fully present and not distracted.  It means seeking to understand, which takes time and perhaps a number of different listening sessions.

I believe that no one is fully listening in this situation. Listening fully takes more time that each side is investing in that activity currently.  It would mean listening to people across campus, in all of the different schools, including 22,800+ students, 3,500+ staff, and 2,000+ full-time and part-time faculty.  It would mean holding listening sessions in every building on our 721 acres campus, as well as SU facilities in other parts of the world.  With some of our students taking classes online, it would also mean holding listening sessions through online platforms. No matter how you think about it, that would all take time to ensure that everyone has had an opportunity to be heard.  Those who are listening - a mix of administrators, staff, faculty, and students, as well as perhaps outside observers - would need to verify their understand, and that would take time, too.

Are You Listening to Your Coworkers and Colleagues?

Inadequate listening happens everywhere and all the time, not just at SU.  Thinking of your situation, perhaps better questions are:
  • Do you know how to listen?
  • When was the last time you listened without using that time to construct a response?
  • When have you listened, then asked questions to clarify what you heard?
  • When was the last time you said something like, "What I am hearing you say is..."
Good listening is vital for day to day work activities, including all of those projects we're working on.  If you are not listening, how do you know if a project is running into [hidden from you] problems?

Resources

There are many resources on listening, including articles, books and workshops, and below are just a few.  While you will learn from reading these materials, you will need to practice, practice, practice.  Please don't be afraid to tell people that you are learning how to listen.  I think they would be happy to know that you value them so much that you want to hear them better.

Monday, November 11, 2019

Random thoughts and examples: Creating accessible content

Not all disabilities are visible
As we all have, I am more aware of creating accessible content and also noticing when material I use is (or is not) accessible.  Accessibility assures that material is usable by all people.

While in Washington, DC, for the ALA Annual Conference, I went to the Starbucks near Gallaudet University.   Gallaudet describes itself as "the premier institution of learning, teaching and research for deaf and hard-of-hearing students."  Businesses near Gallaudet are more aware of the need to be accessible for all.  In the business district on H Street is the first signing Starbucks in the U.S.  "Signing" means that the preferred language in that Starbucks is American Sign Language (ASL).  The facility was built to be accessible for all, rather than being retrofitted.  It is a beautiful and peaceful (quiet) location, where all of the worker use ASL.  In this facility, accessible content is being created constantly as members of the deaf and hearing communities interact.

Question: When your create a new facility or remodel an existing facility, how committed are you to creating space that is truly accessible for all?

Fish from these waters may be harmful to ear
Accessibility is also something we need to consider, when we create signage. How many languages are spoken in your community? How many languages are your signs in?  While we acknowledge that many languages are spoken in our communities, we often only have signage in 1-2 languages.  (Can you guess which ones?)

I'm impressed with this sign in a park along Onondaga Lake, which is in English, Spanish, Burmese and Nepali.  Why? Because some people see the lake as a food source, but eating fish from this lake is not recommended. This sign to right is in four of the languages that are spoken in Syracuse.  I wish there was a visual representation of the message, which would be accessible to more people.

Question: Is your library's signage in language that your community members use?  Have you created frequently asked questions in multiple languages?  Is there a way for your website to be automatically translated into other languages?

Starbucks business card in English and Braille
Going back to Starbucks for a moment, here is the manager's business card in both English and Braille.  (Don't worry, there is no personal contact information on this card.)

Question: If you are interacting regularly with people who need your contact information in other languages or in a different format, have you create a business card for those situations?

Finally, I want to point out that Sabrina Unrein has written a white paper entitled “What Makes a Good Library Website?”   Sabrina is an MSLIS student at Syracuse University and is working working me as part of the iSchool Public Libraries Initiative.  Included in her white paper is information about web security and creating accessible content. 

Question: Have you reviewed your website and all of its content to assure that everyone can use it?  Is it accessible on mobile devices as well as screen readers?


Thursday, September 19, 2019

This rant is overdue: Skype interviews

Skype logo
Over the years, I have been on many search committees and some of those committees have conducted Skype interviews.  I have a love-hate relationship with Skype interviews (or Zoom or whatever video tool people are using). They allow the search committee to conducted a live video interview with a candidate, where each side can see the other.  When each side is competent at using Skype, it works well. But often they are not and that is a problem.

If you (a job applicant) will be giving a Skype interview, here are several things to consider:
  • Do you know how to use Skype to video chat with someone? If you have not used Skype previously, can you take a Skype tutorial or have someone give you a lesson?
  • Do you have the correct hardware, Skype version, and Internet connection so that the video interview will technically be a success?
  • Can you be hardwired to the Internet, so there will be no video lag?  Video lag could cause the interviewer to not hear all of your answers.
  • Do you have a headset, so that the sound will be the best possible?  Note that even earbud headphones can give you very good sound quality.
  • Can your device sit steady on a table, at a height that frames your face well?  The interviewer  does not want to be looking at the top of your head or gazing up your nose.
  • Does the lighting allow the interviewer to see your face clearly?
  • Does the interviewer have a phone number for you, which can be called in case something goes wrong?

Tips for the Interviewer 

Read all of the tips above and apply them to your role as the interviewer. Yes, you need to be competent, too. 

If you are conducting confidential interviews, you may want to use a personal Skype account, so you can control who can see the call history.  Why shouldn't you use a shared Skype account?  Currently, there is no easy way of deleting the history of Skype video calls.  If that shared account can be accessed by anyone, they may see who has been interviewed and that may be a problem.

Using Skype with Diverse Job Candidates


  • If you believe that seeing your candidates could adversely impact your process - in other words, that it could case bias reactions - then consider a conference call.  You can use Skype for a conference call, but you can also do that with many telephones.
  • Interviewers will automatically assume that the candidate is comfortable with a Skype call.  However, you may want to ask candidates for their consent, rather than assuming. Why?  A candidate may feel that a video interview will disclose a disability and put that person at a disadvantage early in the interview process.
  • Conversely, a Skype interview could be helpful in interviewing someone who using sign language or who needs to text chat along with video.  In other words, Skype could provide useful flexibility.

What Else?

This post has just been about the technology, but you - the interviewee or interviewer - need to pay attention to the other aspects of interviewing, too. Have you thought about the questions that will be used?  Have you rehearsed the questions or the answers?  If you are the job candidate, can you provide examples from your work history to support your answers? As the job candidate, can you explain why you are the best candidate?

In other words, you need to prepare for the interview. Please.



Thursday, May 23, 2019

What Makes a Good Library Website? (And a question about copyright)

What makes a good library website?
Last year, I start the iSchool Public Libraries Initiative (IPLI).  In the fall, two MSLIS students - as part of their work with the IPLI looked at the state library websites for all 50 state libraries.  What they found were websites that varied in how they were organized and in their usefulness. One of the MSLIS students has a background in information technology (IT) and became interested in what libraries - of all types - could be doing differently with their websites.  Sabrina Unrein took that exploration and create a paper on the topic entitled, What Makes a Good Library Website?  She introduced the paper on May 20 through a blog post.

Haven't we talked about this before, as a profession?  Haven't we already improved our websites?  Yes, we've talked about it, and some libraries have improved their websites.  However, some have not kept up with those improvements and those sites are out of date and not accessible to those with vision impairments.

Is you website content using copyrighted materials?


Sabrina did not touch upon copyright, because her efforts were focused on how websites are structured.  However, as you're reading her report and looking at your website, now would be a good time to review your graphics. Are you using graphics which you created? Are you using works with an appropriate Creative Commons license? Are you using works in the public domain?  Are you using works where you have received written permission from the creator?  If you find works on your site that cause you to answer "no" to any of those questions, now would be a good time to remove them. 

Review your website regularly


Is your website up to date and using current technologies? That is a question which you need to ask yourself regularly.  I would suggest that you review your site yearly, at least, with more frequently reviews being more useful.  Do not let your website get so out of date that updating its structure, content, or technology requires more time or money than you can give.

Monday, May 06, 2019

Can the search committee see you working in their environment?

Glass wall in Hotel Andaluz
Below is a post I wrote in the Facebook group Library Think Tank (#ALATT) on April 1 and it is now joke.  It is a post that I don't want to lose, so I'm placing it here.  (Please note that it has been updated to fix wording in a couple of places.)


Can the search committee see you working in their environment?


I'm currently on three search committees (and have been on many before this) and I know that we ask versions of this question when we are reviewing candidates. Does this person have the right skills, or can the person (quickly) develop the needed skills? Does the person's attitude mesh with ours? Is the person on the same trajectory as us? Is the person demonstrating that they want to fit in with us?
Yes, we review the person's resume/CV, interview the person, check references, etc., all with an eye towards whether the person is the correct person for this opportunity at this time. The person might not be ready.

Questions (for you to ponder) for those of you on the job hunt, how do you demonstrate to the search committee that you see yourself working in that environment? What is in your cover letter, which connects you to that environment and its needs? Do they see on your resume that you have the skills they are looking for? Through your interview (Skype, telephone, or on-site), can they see that you will fit in? Have you taken the time to learn something about that organization and do you use that information in your interview? If you have to give a presentation, have you inserted what you know about the organization?

When you ask about your piercings or hair color, what you are asking is whether the search committee and organization will see you as fitting in. When they look at everything about you (resume, etc.), will they see someone who belongs in their organization? Or do your materials, presentation, interview, etc. paint a picture of you such that the fact you have piercings or colored hair become the dominate piece of information about you?

Friday, February 01, 2019

Totally Off-Topic: Sample Interview Questions – Diversity and Equity

Five different colored hand prints
I am currently on three search committees.  While understanding what a candidate can be asked legally (for example, Minnesota State and Monster.com), it is also important to ask questions which help the search committee understand the candidate's views on specific topics.  One of those topics is diversity.  These are sample interview questions from Northern Illinois University on diversity and equity.  I'm placing them here, so I can find them later. And they also might be of help to you.

Our recent history has shown that a person's understanding of diversity, equity, and inclusion should not be assumed.  Yes, be willing to ask questions of candidates about this, rather than being surprised.


Wednesday, August 08, 2018

Building a Team

Innovation Studio rulesThis fall, I am embarking on research related to public libraries and am building a small (for now) research team (The iSchool Public Libraries Initiative). Often teams form quickly with no forethought in regards to team building and creating the best environment for thriving.  This team is still in its forming stages and I know it would be good to provide some foundation for it. Part of that foundation needs to be understanding what is important to each one of us and how we each normally work.  Rarely do we discuss our normal work habits or what habits we expect from others. And rarely do we share those tips or thought processes that led to our habits, or what we wish our habits were.

This blog post is my attempt to list those things that influence me, in terms of getting work done and interacting with others. Do I do all of these things perfectly?  No.  Do I do them all the time?  No.  But I aspire.  As my team comes together, I hope they will share what influences their work habits with me.  Just talking about it, I'm sure, will make us work better together.

By the way, I have slowly worked on this post for a couple of months as I have remembered, found, and pulled together resources.  I suspect that it still isn't complete.  If you were me, what would you add?  Please leave that information in a comment. Thanks!

 

Productivity

 

Personal Interactions

 

 Team Building

Wednesday, May 23, 2018

Placing people in their own historical context

Between 1998-2000, I worked on a digitization demonstration project in Fairport, NY on women's suffrage.  The web site for Winning the Vote has changed since then, but it does still exist. What also still exists are the lessons I learned, and there is one that I want to talk about in a new context.
Carte de visite showing Frederick Douglass

Then...

For each suffragist profiled, we had a biography written.  As the project manager, I reviewed everything before it went online, including the biographies. As an African American, the biography of Frederick Douglass caused me to ask questions. The acceptable words used to describe an African American have changed drastically since the 1800s. While it is possible to write about Douglass without using any of them, what words should be used to describe his second wife, who was not a woman of color?  We all knew that detail needed to be stated, but what would be the correct words? I spent a long time asking people of their opinion.  I even asked the question on a couple email discussion lists. I didn't feel as if I received good answers and my choice - European American - was not yet a term that was widely used (and it still isn't).  Thankfully, our project historian located text of Douglass talking about his second wife and that text is how we talked about her.  He said:
No man, perhaps, had ever more offended popular prejudice than I had then lately done. I had married a wife. People who had remained silent over the unlawful relations of white slave masters with their colored slave women loudly condemned me for marrying a wife a few shades lighter than myself. They would have had no objection to my marrying a person much darker in complexion than myself, but to marry one much lighter, and of the complexion of my father rather than of that of my mother, was, in the popular eye, a shocking offense, and one for which I was to be ostracized by white and black alike. (Douglass, Life and Times… p. 534.)

Now...

Many weeks ago, I participated in a webinar where the first two speakers started their presentations by placing themselves in a theoretical or cultural context.  When it became my turn, I quickly did the same, although I had not planned on doing so. At this point, I don't remember what I said about myself, but it likely included that I come from a corporate background and that I'm originally from south-central Pennsylvania (and yes that does matter).  I believe the other two women included in their descriptions the theories they use for their mental models.

A few weeks ago, I was at a training session where we were asked to provide our preferred pronouns when we introduced ourselves.  This was not my first encounter with the need to do this, but the first time that one person's preferred pronouns (they/them/their) caused a bit of angst among a couple of the participants.

When we look at historical figures - those who are no longer living - we often have to put them in context, because they did not do that for themselves. Most did not publicly state what words they wanted used when describing them.  Nor did they state the framework they used when thinking about an issue.  We use whatever information we can find to try to build that context, knowing that it could be quite flawed.  A good example of this is Eleanor Roosevelt's relationship with two of her female friends.  People guess and speculate, but Roosevelt left nothing behind to put those friendships in a context, which answers the questions we have.

While we were fortunate with Winning the Vote to find text of Douglass talking about his second wife, we really don't know what words he or she (Helen Pitts Douglass) used to describe her ethnicity.  Now, however, we have an opportunity to build the context for a living individual whom we are adding to a repository (e.g., The History Makers).  What might we capture in text or metadata?  The first thoughts that come to my mind are:
  • How the person prefers to be addressed. This would include pronouns as well as  honorifics.  I think of Mrs. Medgar Evers (Myrlie Evers-Williams) who has spoken publicly on what it means to her when someone she does not know calls her first name.
  • Better information on the person's ethnicity.  With more people having their DNA tested, we should capture more than the category the person fits into for the Census.  Personally, my ethnicity is more complicated that I thought, based on my DNA results, yet I identify out of habit as being African American.
  • The words and phrases the person uses to describe himself/herself/themselves.  This might be how the person describes their work or personal life.  For example - and thinking of a family member - is the person an architect, artist, professor, or all three?
  • The person's gender, gender identity, and sexual orientation. While a person might not want to have this shared publicly, I would hope that the person would understand its usefulness, in terms of context, in the future.  I think of David Bowie, how he lived his life, and then the speculations which occurred after his death.
  • Information on what influenced the person.  This could be where the person grew up, what tradition the person was trained in, or something else.
Yes, that would be work and, yes, that would be helpful.  In 100 years, when the words we use to describe people have changed again, knowing how someone described themselves would solve a headache that I know will occur.

By the way, perhaps we each should get this started by writing this information for ourselves and placing it somewhere were it can be found (online or offline).


The photo is of a Carte de visite showing Frederick Douglass. This work is the collection of St. John Fisher College, Lavery Library.

Thursday, May 17, 2018

Cracking the furniture code

Image of the OfficePace design considerations
This webpage by OfficePaceTM reminded me of everything I have loved and hated in any workspace, including some that held digitization activities.  Of course, I can look at this information and also think of our libraries and their layout. 

We frequently "make do" with whatever furniture or layout that we have.  We decide to not spend money on furniture or design, because we believe our money is better spent elsewhere.  Yet we know from personal experience that a person's work environment can have a huge impact on the person's productivity and relationship to the workplace. 

If you need to make a business case for new(er) furniture or a different layout, perhaps this information from OfficePace will help you do just that.

Tuesday, May 08, 2018

It takes a team

July 15 2006 NY Yankees gameOrganizations value people who can work independently and work in teams. We know that there are some people who do one style of work better than the other. But the reality is that even those individual performers depend on others. Look closely at someone who seems to live completely independently from others and likely you’ll find that there is a support network in the background. Sadly, sometimes that network is never acknowledged publicly.  However, take away the network and the person will fail; sometimes slowly, sometimes quickly.

Last week, it took an ad hoc network of people to connect me with my cell phone, which I had misplaced on the way to the airport.  That nerve-racking experience was my reminder that I am not in this world alone and that I am deeply dependent on others.

No matter your reason for reading this blog, take a moment and remember those people around you - coworkers wherever they may be located, vendors, family, friends, the person who makes your coffee, etc. - who help you to do the work that you do.  When you get a chance, let them know that you recognize their assistance and give them a word of thanks. Who knows, that positive action could come back to you when you need it.

Wednesday, April 25, 2018

Finding answers to legal questions: an interview with Virginia M. Tucker and Marc Lampson

Book cover: Finding the Answers to Legal QuestionsLaw librarians Virginia M. Tucker and Marc Lampson have updated their book, Finding the Answers to Legal Questions. As a follow-up to that new edition, ALA interviewed the authors. 

The interview contains a few words of wisdom for librarians, who are asked legal questions.  In graduate classes, library science students often ask about when they should or should not provide advice.  I like that Tucker and Lampson have tackled that question in this interview.


FTC Disclaimer: Digitization 101 is an Amazon affiliate and receives a small commission if you purchase a product or service from an Digitization 101 Amazon link.

Friday, February 16, 2018

Make it obvious

Another tragedy happened this week in a K-12 school and the media showed us video of panicked students fleeing from the school.  Thankfully, they knew how to get out of the school.

Each day is a good time to look around your facility and see if it is obvious to someone how to get out in an emergency or even if it is obvious to tell if there is an emergency. I still remember being in graduate school at the University of Maryland and walking into the student union when many people were leaving. Of course, the student union was a busy place, so that didn't seem unusual and I wasn't the only person walking in. Yes, there was a beeping sound, but it didn't sound like an alarm (or at least an alarm I was familiar with). Thankfully, it was only a bomb scare and my mistake was not harmful.   What I learned is that alarms do not all sound the same and that has informed how I react to beeps!

On every floor of the Westin in Westminster, CO is signage with the evacuation plan.  Notice that it contains information on what the fire alarm sounds like ("continuous, loud whooping sound").   That is good information, even if your not quite sure what "whooping" sounds like! 

Map of the 6th Floor at Westin Westminster

In the Denver International Airport (DIA), there are many, many signs pointing towards tornado shelters.  Some are text, while others are text and image.  Denver is a massive airport, so it is good that there are many shelters available and lots of very obvious signage. While you might not want signage this big, does your facility have signage which will help people leave in an emergency?  Is it noticeable?  Is it accurate?

Directional arrow to a tornado shelter

If you find your signage wanting, please take time now to improve it. And then test it with your staff and your community. Make sure that in an emergency, it is obvious what people need to do.

Wednesday, January 24, 2018

Webinar: Getting the Most Out of Your MSLIS Program

Graphic promotion of Nov. 15, 2017 webinar
In November 2017, I gave a webinar on how to get the most out of your MSLIS program.  After the webinar, one MSLIS student, Allison Keough, listened to it and create a blog post with all of the resources, etc., I had cited.  So if you are in an MSLIS program or considering entering an MSLIS program, this one-hour webinar recording and companion blog post have good information for you!

Webinar Description: 

In our November [2017] webinar, join Professor of Practice Jill Hurst-Wahl for advice on how to make the most out of your time in an LIS program. This webinar is for both current and future LIS students at any university.
Congratulations, you are now in a Master’s of Library and Information Science program and working quickly towards becoming a professional librarian.  The time you are spending in your MSLIS/MLIS/MLS program will go by quickly. What do you need to be doing to ensure that you get the most from it? 

This webinar will give you actions to take to position yourself for success in your program and afterwards as an LIS professional.  By the end of the webinar, you will have a series of tried and true steps on which to embark.

Thursday, December 07, 2017

SWFLN webinar recording: Oops Embracing Training Failures and Learning From Them

Yesterday, Dec. 6, Maurice Coleman, Paul Signorelli and I gave a one-hour webinar entitled "Oops Embracing Training Failures and Learning From Them."  We talked about problems that a trainer might experience and how to mitigate them, as well as tips for learners.  (By the way, as a trainer, you might listen to those tips for learners and use that information to help you provide tips to keep your learners on track.) 

Thanks to Aaron Blumberg at SWFLN for arranging the webinar. Thanks, too, to Deb McClain who provided sign language interpretation (ASL).  The webinar is also closed captioned.  


Tuesday, August 15, 2017

Upping Your Library Intelligence: Vacuum and Use

Thinking statues
Thinking
In this final post in this series, I think it is important to talk about two things: vacuum and use.

This series has given you ways of increasing your library intelligence.  Wherever you are in the library and information science field, you need to continue to increase your knowledge of the field. You also need to increase your knowledge of what is happening in other areas.

If your library is expected to react to the world around it, then knowing what is happening around you is important.  You cannot live in a vacuum.  You cannot make the library your fortress against outside forces. You cannot ignore what is happening out in the community.  You must be aware of what is happening and take time to learn about non-LIS things.

Take time to understand what is happening in your larger community - whatever that community might be.  What are its issues, concerns, or joys?  What is changing or needs to be changed?  What's happening with the budget, land use, etc.?  What are people protesting and why?  Learn this so that when you need the information or a point of reference, you have it.  Learn this so if something occurs that requires the library to act, you can do so quickly.

You can learn what's happening outside of the library through interacting with your community and your larger organization. You should also be paying attention to the news sources, which are relevant for your community.  While you may be unable to read, listen, or watch everything that is relevant, you can read headlines and table of contents, and then read any articles that seems particularly useful.  You might want to attend relevant meetings or information sessions in your community, as a way of learning more about what your community is discussing.  Of course, don't forget that social media can help you stay on top of what your community is discussing. Just be sure that you're hearing from multiple sides on an issue.

As for use, this new knowledge which you have garnered is only effective if you utilize it.  Be willing to be part of library conversations, whether that is with LIS students, LIS professionals, or members of your larger community.  Share what you know about libraries but remember:
  • Do not use library jargon.  Please don't use library jargon with members of your larger community, because if you use words that they do not understand, they will just stop listening to you.  Limit your use of library jargon with other members of the LIS profession, because the breadth of the profession means that we all don't actually understand each other's jargon.
  • Listen.  The saying is that you have two ears and only one mouth, so you'll listen twice as long as you speak.  When you listen, you will actually have a better idea of what you should be talking about.  If you're unclear about what you should be saying, ask open ended questions.  By the way, some members of our community are rarely listened to.  Being willing to listen actively and openly is a wonderful gift.
  • Acknowledge that you don't know everything.  There will always be topics that you don't understand.  If it is a topic that you really do need to know more about, use your library skills to learn about it.
When I started this series, my main focus was on LIS students, but it quickly broadened to other members of the LIS profession.  In addition, the topics in this series grew more than I anticipated.  I'm sure there is more to say, but I will stop here.  If you have comments, questions, concerns, or ideas, I hope that you will post them as a comment.  If you have found this series useful, please comment and tell me why.  (I enjoy good news!)  And if you know someone who should read this series, please pass it along to them.

Previous posts in this series:

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