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WordPress.com
@
wordpressdotcom
All over the world
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News from WordPress.com (that's the hosted version). Follow @WordPress for .org updates. Get support at: support.wordpress.com/contact/ An @Automattic product.
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52,608
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11,578
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WordPress.com
@wordpressdotcom
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6h |
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Would you be willing to reach out here?
wordpress.com/help/ -- or en.forums.wordpress.com/?new=1 ?
We'll need to see if we can find a way to duplicate this. No luck yet, but perhaps with more details we can get there.
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9h |
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With that said, they do have some options for you at wordpress.org/support/articl… (2/2)
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WordPress.com
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9h |
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That is a self-hosted WordPress.org site, which we can't help with.
WordPress.com and WordPress.org are 2 different entities: wordpress.com/support/com-vs…
WordPress.org has complete documentation and support at wordpress.org/support/ (1/2)
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@wordpressdotcom
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10h |
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What is the URL of the site you're trying to access?
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WordPress.com
@wordpressdotcom
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10h |
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Most web browsers only refresh their favicon cache weekly or monthly, and none has a way to force the favicon cache to refresh (last I checked), so it may just be a matter of waiting. :)
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WordPress.com
@wordpressdotcom
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10h |
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What's the URL of the site with the problem?
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WordPress.com
@wordpressdotcom
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10h |
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1. Try clearing your browser's cache and cookies.
2. Try with all browser extensions or add-ons temporarily disabled.
Please let us know how each step goes for you, and which browser (and version of) you're using if you're still having trouble. (2/2)
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WordPress.com
@wordpressdotcom
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10h |
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First, please make sure that your browser is up to date: browsehappy.com
If it is not, please try updating your browser or switching to a different browser.
If it is, please do these two things: (1/2)
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@wordpressdotcom
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12h |
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You would be welcome. Let us know if you have questions!
get.wp.com
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12h |
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Welcome!
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WordPress.com
@wordpressdotcom
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12h |
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Any recent updates?
Also, if you clear cache does that help?
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@wordpressdotcom
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13h |
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Hmm, thanks for this. Can you check to see whether you have any extensions that could be blocking it? Also, when did this start?
And, we're assuming other browsers are okay?
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14h |
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Congrats!
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22h |
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Hi Adrian, if your site is hosted on WordPress.com, you can reach support from wordpress.com/help/contact :)
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22h |
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Hi Steve, you shouldn't have any issues accessing your WordPress.com account. You can DM us the details - your site's URL or username and we'll advise.
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WordPress.com
@wordpressdotcom
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22h |
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Thanks for that, someone will get back to you shortly.
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WordPress.com
@wordpressdotcom
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Jun 17 |
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Hi, you would probably need custom CSS to do that, what's the link to your forum thread?
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WordPress.com
@wordpressdotcom
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Jun 16 |
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It's odd. Please share the site URL so we can take a look. You can DM that if preferred.
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WordPress.com
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Jun 16 |
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Thanks. I just sent a note your way via email. Write back to me there. It is from help@wordpress.com.
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@wordpressdotcom
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Jun 16 |
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What is the username on the account?
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