Returns and Refunds

Returns Policy

Shortage Claims

Damage Claims

Returns Policy

For orders from individuals, we accept returns of books that are in print and in re-sellable condition. Please be sure to enclose a copy of your invoice with the items being returned and ship via a trackable method to:

Oxford University Press
Attn: Returns Dept
2001 Evans Rd
Cary, NC 27513

Please allow 2-3 weeks for your credit to be processed.

For returns from booksellers, please see Returns Policy in the Bookseller Resource Center.

Shortage Claims

If you haven't received your order, or a portion of it is missing, please contact Customer Service within 25 days of placing your order to receive a replacement or refund of your order.

Damage Claims

If you receive your order and a book is missing or damaged, please contact Customer Service within 25 days of receipt to receive a replacement or refund of your order.

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Returns and Refunds

Returns Policy

Shortage Claims

Damage Claims

Connect with OUP