Help and Support

Below are answers to the most frequently asked questions.

If you're still in need of assistance please do not hesitate to contact us.

Getting started with Online Practice and Classroom Presentation Tool | Updating your Classroom Presentation Tools | iTools/My Digital Book update | CD-ROMs and MultiROMs update | Teachers' Club | Multimedia Support | Dictionary updates

Oxford Online Practice

Find out what you will need to get started with the Online Practice for your English Language Teaching coursebook from Oxford University Press.

Watch the video here

Classroom Presentation Tool

Everything you need to know to start using your Classroom Presentation Tool with your class.

Watch the video here

Updating your Classroom Presentation Tools on the Oxford Learner's Bookshelf

We're updating some of our Classroom Presentation Tools to add new functionality for teachers, such as interactive activities and marking options.

If you use your Classroom Presentation Tool on the web, you don't need to do anything. Just sign in and open your Classroom Presentation Tool to start using the new features.

Using an offline app? Simply download a new copy of your Classroom Presentation Tool from the Cloud to start using the new features. To do this:

  1. Make sure you are connected to the internet.
  2. Close any books that are open (in order to save your work).
  3. Delete the book from your device.
  4. Download the book again.
  5. Once download is complete the new version of the book can be opened.
You will need to follow the steps above for these titles:
  • Everybody Up Second Edition Student Books & Workbooks
  • Oxford Discover Student Books & Workbooks (Updated September 2018)
  • American Headway Third Edition Student Books (Updated September 2018)
  • Q: Skills for Success Second Edition, Special Edition Student Books (Updated September 2018)
  • Mouse and Me Student Books (Updated January 2019)
  • American Family and Friends Special Edition Student Books & Workbooks (Updated January 2019)
  • Shine On Student Books (Updated January 2019)
  • Family and Friends Second Edition Student Books and Workbooks (Updated January 2019)
  • Family and Friends Second Edition (Special Edition Saudi Arabia) Student Books and Workbooks (Updated January 2019)

Some of our Classroom Presentation Tools will automatically notify you when there are updates available. When updates are available, a bell icon will appear on your books. To update these:

  1. When you see a notification icon (that looks like a bell) click on the icon to choose to 'update now' or 'I'll do it later'. The bell will only appear if you have closed the app, and then reopened it.
  2. Click on the icon to choose to 'update now' or 'I'll do it later'.
  3. Clicking 'update now' starts the download (the book will be unavailable until the download is complete).
  4. Once download is complete you can open the new version of the book.
You will need to follow the steps above for these titles:
  • Let's Go Fourth Edition Student Books and Workbooks (Updated April 2019)
  • Project Fourth Edition Student Books and Workbooks (Updated April 2019)
  • Smart Choice Third Edition Student Books (Updated April 2019)
  • Insight Student Books (to be updated June 2019)

iTools / My Digital Book update

Your iTools / My Digital Book product requires an update due to a recent security release from Adobe Flash Player.

Please download the file for your operating system.

Get step-by-step instructions to help you install your iTools / My Digital Book update. You may need the administrator of the computer to assist you.

Instructions in Arabic
Instructions in Spanish
Instructions in Italian
Instructions in Japanese
Instructions in Polish
Instructions in Portuguese

Please note, if your iTools is currently not installed and uses a read-only USB stick you will need to copy the files onto your computer by following these instructions:

If you experience any issues while installing this update, or after the installation, please get in touch with us by:

Phone: +44 (0)1865 910007

Email: ELT.CDSupport.uk@oup.com

CD-ROMs and MultiROMs update

Your CD-ROM and MultiROM products may require an update due to a recent security release from Adobe Flash Player.

Instructions in Spanish

Get step-by-step instructions to help you install your update. Please note, if your CD-ROM or MultiROM is currently not installed you will need to copy the files onto your computer. You may need the administrator of the computer to assist you.

If you experience any issues while installing this update, or after the installation, please get in touch with us by:

Phone: +44 (0)1865 910007

Email: ELT.CDSupport.uk@oup.com

Teachers' Club

About

What is the Teachers' Club?
  • Access free teaching materials - You'll never be stuck for ideas with free lesson plans, worksheets, tips and flashcards for all learner levels, from primary to adult.
  • Get new teaching ideas and advice - You'll find lots of practical information and advice to support your professional development including articles written by leading authors and teachers and a glossary of words and phrases used in English language teaching.
  • Share your views and ideas - Have your questions answered and share your opinions with teachers around the world with our online debates.
  • Find links to essential websites - The Teachers' Club has links to over 300 websites containing useful information for English language teachers.
  • Get our emails in your inbox - During the signup process you'll get the chance to opt-in to receive our email updates, in return we'll send you free teaching resources, updates on our latest releases and special offers.

Register now!

Do I have to pay to be a member of the Teachers' Club?

The Teachers' Club is completely free.

Is it worth joining the Oxford Teachers' Club?

Please go to the Teachers' Club home page – you will immediately see what's available. We allow you to explore the Club a little, so that you can see the range of material we offer. We think you'll agree that the Teachers' Club offers a rich resource for the busy teacher, and hope that we will soon be welcoming you as a registered member.

Registration

Why do I need to register for the Teachers' Club?

We ask you to register your name, email address, postal address, and your interests. We will use this information to ensure we offer the right mix of materials, so that there is material to interest everyone using the Club. If you give us permission, we will email you from time to time to update you on the site, especially if the new material corresponds to your interests.

Do I need to register to view your materials?

We regret that if you choose not to register, then you will not be able to access the Teachers' Club material.

Do I have to register every time I visit the Teachers' Club?

You are only required to register the first time you visit. Once you have a username and password you can login using these details.

Personal Details

How can I change my email address?

Once you have logged into the Teachers' Club you will need to click a link at the top-right of the page titled 'View/edit profile'. On this page you can view and update any of your details including your email address.

How can I change my personal information?

Once you have logged into the Teachers' Club you will need to click a link at the top-right of the page titled 'View/edit profile'. On this page you can view and update any of your details.

How can I change my username and password?

Once you have logged into the Teachers' Club you will need to click a link at the top-right of the page titled 'View/edit profile'. On this page you will need to click the "Update your username and/or password" link.

Issues

I've lost my username and/or password, what can I do?

You can retrieve your login details by going to the Send me a reminder of my login details page.

My verification link didn't work, what should I do?

Please try logging in with your username and password. If this doesn't work please contact us.

How can I delete cookies from my browser?

Follow the guidelines for your browser below:

Internet Explorer
  • Open Internet Explorer
  • Tools > Internet Options
  • Select the "General" tab
  • Click the "Delete Cookies…" button.
  • Restart Internet Explorer
Firefox
  • Open Firefox
  • Tools > Options
  • Select the "Privacy" tab
  • Under the "Private Data" section click the "Clear Now…" button.
  • Make sure "Cookies" is checked and click "Clear Private Data Now"

Please note that these are only guidelines and your browser may be different.

Multimedia Support

Apple iOS 11 update - Oxford University Press' 32-bit apps

Due to the recent iOS 11 update to Apple devices, some of our apps need an update. It will not be possible to start the apps until they are updated. When you try to open the app, you will see an error: "the developer of this app needs to update it to work with iOS 11".

The apps listed below show this problem after the iOS 11 update. Other OUP apps show no problems.

We are currently working on the changes with our app developers. We will update this page soon with more information on the following apps:

  • Oxford Picture Dictionary 2nd Edition
  • Oxford Picture Dictionary 2nd Edition Unit 1
  • Headway Phrase-a-day
  • Headway Phrase-a-day lite
  • Solutions 2nd Edition (all levels)

The following apps do not have planned updates and are no longer available:

  • Potato Pals
  • English File Pronunciation*
  • English File Pronunciation Demo

*English File Pronunciation is available on the Say it: Pronunciation from Oxford app. Find it on the App Store and Google Play.

Apple OSX.9 Update

Since the recent release of OSX.9 Mavericks. We have identified a compatibility issue with some of our CD/DVD-ROM titles. On inserting these titles into a computer, users are presented with an error message informing them that "the application quit unexpectedly". We're currently working on how to resolve this issue, but in the meantime we can advise the following workaround. Please copy the full contents of the disc to a hard-drive location on your machine. Click the 'start.app' file, and the program will run without error.

Apps

Select the name of your app below to contact our support team.

If you are having difficulty using your CD-ROM, please read the following information before contacting us.

Solving a problem with a CD-ROM

Please check...

Is there a significant smudge, deep scratch or chip in the actual CD-ROM?
Is the CD-ROM warped when laid on a flat surface?
Does your system meet the specified system requirements?
Have you checked the Readme.txt on the CD-ROM?
Does this product work on another machine, using a different operating system?
Did you turn off virus scanning, memory managers, screen savers and other running tasks during installation? This can sometimes be the source of problems, particularly for laptop users.

Also check...The manual accompanying your software.
External support sites offering technical support for operating system software. A couple are given below as an example:
Apple computers
Microsoft

Contact us about a problem with a CD-ROM

Support for ELT CD-ROMs is divided into two areas: Dictionary titles and all other titles.

When contacting us, please make sure to include the following information to help us solve the problem:

  • The full title and level of the disc you are using.
  • The ISBN of the disc you are using (it will start with 978019).
  • A description of the point during installation/running of the disc when the problem occurs.
  • Your computer's specification.
    • Which operating system is your computer running (i.e. Windows 7/OSX.8)?
    • How much RAM does it have?
    • What sort of processor does it use?
  • Details of any error messages displayed.

Details of any recent changes made to your system which could have caused the software to fail.

E-Mail Us
ELT Dictionary CD-ROM enquiries: eltdict.help@oup.com
ELT CD-ROM enquiries: elt.cdsupport.uk@oup.com
Spanish and Catalan Digital Products: soportedigital@oup.es
Quick Placement Test CD-ROM enquiries qpt@ucles.org.uk

ELT Dictionary Helpline
Oxford University Press Great Clarendon Street Oxford OX2 6DP UK Telephone: +44 (0) 1865 353322 Fax: +44 (0) 1865 353828

You can also send the completed form by post to:
Oxford ELT Multimedia Helpline
ELT Dictionaries Department
Oxford University Press
Great Clarendon Street
Oxford OX2 6DP
UK

How do I use my MultiROM?

Your MultiROM is both a CD-ROM (containing interactive activities) and an audio CD (containing listening material) on one disk.

  • To play recordings of songs and exercises in the book: use in your CD player. You can also use your computer (using software such as Windows Media Player) to access the listening material, but you will need to 'Exit' the interactive activities first.
  • To play interactive games: use in your computer.
Contact us
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