Stayed at this property as part of a conference. Lobby is exquisite while the rooms could use a bit of a refresh. Without fail, each of the team members working there were outstanding. Special shoutout to security guard TJ Adams for always keeping an eye out for me and making sure I was ok.
Dear ChrisW568,
Thank you for being our guest at Marriott Marquis Washington, DC while you were here for a conference. We strive to ensure every guest has a comfortable and relaxing stay, and we will enjoy sharing your compliments with TJ and the rest of our team. We are also grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We look forward to welcoming you back on your next visit to our nation's capital.
Bibi Rahimi
Resident Manager
Stayed at the MM for our annual government affairs conference. Very convenient location with a line of taxis ready to take you anywhere. The underground hallway to the Convention Center is also helpful. The rooms worked, but nothing special. The staff was nice, but again, nothing out of the ordinary. Somewhat expensive.
Dear Cadbanker,
We appreciate your feedback regarding your stay while attending a conference at the Walter E. Washington Convention Center. It is always great to learn how many conference attendees enjoyed their time with us and also the ease of using our concourse connection. We hope to have you back soon, whether it is for another event or while traveling for leisure to the DC area.
Bibi Rahimi
Resident Manager
Service was lacking, even poor for the most part. As ambassador elite, no upgrade (even placed on a low floor) and we paid a Ritz Carlton price for our room. You can find many courtyard locations that are more updated. The location is the only thing this place has going for it at this point. It’s an incredible location and walking distance or a short Uber ride to everything. If they stepped up service and brightened up the rooms a bit, it would be amazing. Also, probably time to replace your towels. They were awful!
Dear Family0fTravelers_5 ,
Thank you for being our guest and sharing your experience with us. Even though we are happy that our location was convenient for you, we apologize for not meeting your expectations otherwise. Your loyalty to Marriott and the Bonvoy Program is very appreciated, as is your honest and candid feedback. We plan to share your comments with our team for future improvements. We would love the chance to welcome you back if you are ever in the DC area again.
Bibi Rahimi
Resident Manager
I emailed the Marriott customer service team and received no response. Therefore, I will add my experience at the Marriott Marquis Washington D.C. on social media.
1. The check-in receptionist called me the wrong name despite having my ID and credit card in is hand.
2. My wife and I went to Starbucks at 2:05 PM only to find out it closes at 2 PM. The guide in the room said it was open until 4 PM. Also, what Starbucks closes at 2 PM????
3. I received a message through the app asking how my stay was so far. I responded with a frown face. No one ever followed up.
4. I called room service and asked for two bath robes. I only received one.
5. The chat function in the Marriott app was not working.
6. At check-out, the receptionist charged a different credit card rather than the one I handed him at check-in. I would never trust the express checkout.
Overall disappointed with my experience. I believe this product is more on par with a Fairfield or Springfield product, not a flagship Marriott branded product.
Dear justinjI2880MU,
Please accept our sincerest apologies for falling short during your recent visit with us. We appreciate your detailed and honest feedback, and regret that we let you down. There is no excuse for all the oversights regarding check-in and check-out, and we are addressing your comments with the appropriate associates to ensure this is not repeated. We are also sorry for the lack of response and service you received. We take all input seriously and thank you for taking the time to let us know. We would welcome the chance to accommodate you again if you are ever in the DC area.
Bibi Rahimi
Resident Manager
This is my second year staying here for a weekend volleyball tournament at the DC Convention Center. Never again!
For a “premier” property, the service is hit and miss. We ordered room service on the Bonvoy app at 1025pm. Supposed to be delivered in 30-45 minutes (flatbread and salad). Ninety minutes later, I call the room service number from my room and am told they were overwhelmed and hadn’t started it yet. Really...
I regularly stay at the Marriott Marquis in San Francisco and never have these issues.
Dear CaptainB767,
Please accept our sincere apologies for the issues you encountered with our room service during your recent visit. We appreciate that you returned to stay with us while attending your nearby tournament, and it is regrettable that we did not live up to your service expectations and our own standards. We pride ourselves on offering exceptional hospitality to all of our guests, so we are sorry you did not experience us at our best. Rest assured that we are taking immediate action to prevent this from happening again. Your comments have been shared with our management team to take the proper action with our staff. It was a pleasure having you stay with us again, and we do hope you enjoyed other aspects of your visit. We would welcome an opportunity to restore a favorable impression the next time your travels bring you to our area.
Bibi Rahimi
Resident Manager
