Recently, I had the good luck of leaving one dream job for another: I stepped away from a position at a not-for-profit organisation in order to be a novelist. My former workplace is in victim services, supporting trauma survivors – people who have been abused, assaulted and trafficked, who are living in violent households, who have lost loved ones to homicide – in their healing. The exchange of that workday routine, the real-world challenge of it, for a fiction-focused one has been fascinating. Disorienting. Turns out, a group therapy session and a debut authors’ meet-up have more in common than one might expect. In fact, everything I do now draws on what I learned working with survivors.

I had the chance to appreciate the education that work gave me when, just last week, my book tour took me back to my old office. While on staff, I had coordinated the organisation’s volunteer programme, which puts hundreds of people on call to hospitals around New York City. If someone comes to the emergency department after a sexual assault or incident of domestic violence, a programme volunteer helps them through their visit. These volunteers are at the hospital not as doctors or police officers or social workers, but as supportive strangers, members of the community, who ensure the person seeking care will be treated with respect. We call them volunteer advocates. To help the advocates decompress after their shifts, the office organises events: pizza parties, movie nights, a book club. The latter was what brought me back months after my resignation. The advocates had picked my debut novel, Disappearing Earth, for their latest club read, and I was coming by to join their discussion.

We sat in a circle in the conference room. The book is about the disappearance of two young sisters on a remote Russian peninsula, with every chapter centred on a different woman somehow connected to the sisters’ loss. The advocates flipped through their hardcovers while I folded my hands in my lap. One said, “The hospital scene in the third chapter reminded me of what we see on call. Were you thinking of that when you wrote it?” I nodded. 

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“And the characters – you know, it’s like we talk about in training,” said another. “The way trauma affects not only the survivor but also the co-survivors.” This was the job’s unforgettable vocabulary: survivor meaning the person who experienced the violence, co-survivor meaning their friends and family. Every one of those people is hurting in a different way. 

Another advocate turned her book over. “The relationship in chapter five made me think about the cycle of abuse.” Everyone murmured. They all knew the pattern of abusive behaviour – the building tension, the outburst, the honeymoon period afterwards, then the tension starting up again – because they discussed it with domestic violence survivors during every hospital visit.

“It makes sense that so much feels familiar,” I said. “I wrote this about the work we do. It’s all about you.”

The role of a volunteer advocate is both limited and mighty. When I went through my own training in 2010, it took me a while to grasp what purpose advocates serve.

Through that first training, my volunteer coordinator – my future coworker – repeated the tenets of advocacy. Arrive promptly at the hospital, listen to the survivor, and respond to their concerns and needs. Help restore their sense of control after they’ve had control taken away from them by violence. Offer information when they seek it, because you are there to give structure and sense to their hospital visit. You are there to make a terrible time as easy as possible. And never pass judgment, because no part of this person’s life is for you to decide.

At first I kept wondering: we show up in a stranger’s hospital room right after they’ve been assaulted and do... what? We listen? We don’t treat them medically or gather evidence – we’re just hanging around? Isn’t that an intrusion? Isn’t that awful? I was terrified of pushing my way into someone else’s pain. I didn’t understand.

Yes, as an advocate, you show up and listen. You respond to what the survivor says and support them as they make their own choices. That’s all, basically. That’s not much. And yet I tell you that these four actions are rare joys to experience, whether at the emergency department or in our daily lives.

When was the last time someone listened to you? Really listened. Hung on your every word. When did you last trust that the person you were talking to had no expectations, no judgments, no matter what you said? What was the last conversation in which you felt heard and kept safe? Where the person with whom you were speaking didn’t interrupt, start talking about themselves, tell you to calm down, or dismiss your fears?

Maybe you experience such moments in a therapist’s office or during particularly intimate conversations with a friend. Whenever it happens, it’s exceptional, I’m sure. Yet advocates make this profound kind of connection their routine.

Show up. Listen. Respond to concerns. Be supportive. As simple as these things sound, they are immensely powerful. During advocate training, I started to value how good they feel.

Imagine, if you will, being in the hospital after you’ve been hurt. You might be alone there. You’re in pain. You’re scared. Then someone comes in who listens to you. While hospital staff come in and out of your room through the visit, this person stays, answers your questions about what to expect, and provides some clarity to the chaos. They don’t judge you and they don’t tell you what to do. Don’t you remember, from those times you’ve been listened to, how meaningful that support is? Can you imagine, after someone hurts you, how much hope being with a kind stranger can give?

Over years of being a volunteer advocate, I met people who, moments after facing horrific violence, laughed and wept and shared secrets. I listened to them all. Someone who’d been trafficked out of high school. Someone with a brain injury from a spouse who kept hitting them in the head. Someone who’d been kept in a basement by their abuser for months. Survivors who were terrified of losing their kids, their homes, their jobs, their visa status, their lives.

When they asked questions, I replied, to the best of my ability. We might chat about STI prophylaxis and emergency contraception. I could provide phone numbers for emergency housing, legal advocacy, and trauma therapy. But some questions have no easy answers. “Why did this happen to me?” people say. “How can I keep it from happening again? Am I going to be all right after this? Am I going to be OK?”

These are the things we all ask ourselves after experiencing or witnessing pain. The questions resonate inside when we are harmed, when we lose a loved one, when we read the news. Why? How can we stop this from happening again? Hearing them from others and in myself is what drove me to start writing this book; isn’t there some way to stay safe? 

Disappearing Earth by Julia Phillips (Simon & Schuster)

The truth is, violence is indiscriminate. Damage and destruction can come to any of us at any time. We can be hurt at the hands of a stranger or a partner, in our homes or out on the streets. As an advocate, I watched people of every race, gender, sexuality, class, and faith show up at the emergency department.

After a while I came to accept that there is no sure way of defending ourselves. Danger is constant. But after hurt, we do have the capacity to heal. “Am I going to be OK?” someone would ask me at the hospital. Part of advocacy is not making promises we can’t keep, so it wasn’t appropriate for me to tell them yes, you’ll be fine, everything will work out, things are going to improve now. That might not be true. How, then, to respond? I’d say, “You’re alive. You made it through this. You’re here. I’m so glad you survived”.

These are the lessons I wrote into my book, which is set in a place far away from any New York City hospital room; violence touches us all. We can’t stop or undo it. It makes of us survivors and co-survivors as it ripples through our families, communities, and countries.

And yet we keep going. We’re alive. What a gift. We show up for each other, hear each other out, and offer our support. We care for each other. We listen. I can’t make any promises about what the future holds, but I do believe that giving that kind of support is how, individually and societally, we recover.

That’s the thesis of the novel: through connection, we help each other heal. It’s why every chapter in the book introduces a different character. The structure of the book replicates what working in victim services taught me. Just as pain can be caused by collision with another person, hope can come through connection to a person, too. 

As I move from job to job, I take along this ethos of advocacy. It’s clear when you’re at the hospital how powerful compassionate presence is, but it’s just as apparent when you’re eating pizza with fellow volunteers at a nonprofit or when you’re meeting readers at a bookstore event. I feel it when I sit alone to write – how important it is to approach a situation with an open mind, listen attentively to what the world is saying, and speak the truth. And I certainly felt its power from the advocates at the book club that night. In the midst of their busy lives, their other commitments, they chose to show up for me, for each other, and for the sake of connection to their community.

That’s all. That’s everything. It’s what advocacy taught me and what I hope my writing conveys. Someone may hurt us, but community can heal us. When we come together, we heal ourselves.

After the book tour ends, I don’t know what my next job will be. But no matter the workplace, we are living the dream as long as we are present for other people. When we listen to our friends, our neighbours, a stranger, and act to help them in whatever ways they need and we can, then we create hope and purpose in those spaces in our lives that had been filled by pain. That’s how we survive. I’ll never forget this lesson now – I’m so grateful to have learned it. We make it through this life, this painful, precious life, together.

Disappearing Earth by Julia Phillips is published by Simon & Schuster and is out now

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