Getting Started
- OMB Memos, Circulars, Executive Orders and Other Policies
- Checklist of Requirements for Federal Digital Services
Accessibility
- Introducing Accessibility for Teams
- Accessibility Resource List
- Celebrating the 18th Anniversary of the Section 508 Rehabilitation Act
- How to Use Assistive Technology to Comply with Section 508
- Mythbuster’s Guide to Accessibility
Challenges and Prizes
- Challenges and Prizes Community of Practice
- Crowdsourcing with Challenge.gov
- Get Started with Challenge and Prize Competitions
Contact Centers
- Government Contact Center Council (G3C)
- Contact Center Guidelines
- 2011 Federal Contact Center Survey, Final Report (PDF, 1.52 MB, 54 pages, September 2011)
Crowdsourcing and Citizen Science
Customer Experience
- Customer Experience Community of Practice (CX-COP)
- Customer Experience Toolkit
- Government Customer Service Policies & Requirements
- Paperwork Reduction Act Fast Track Process
- Report of the Citizen Service Levels Interagency Committee CSLIC (MS Word, 233 kb, 36 pages, 2005)
Design
Digital Strategy
- Digital Government Strategy (May 2012)
- Putting Citizens First: Transforming Online Government (PDF, 47 kb, 4 pages, November 2008)
Measurement
Mobile
- Connected Government Act, January 2018
- Eight Principles of Mobile-Friendliness
- Federal CrowdSource Mobile Testing Program
- A Guide to Creating Mobile-Friendly Websites
- Mobile Application Development Program
- Mobile Development Strategies
- Mobile User Experience Guidelines and Recommendations
- MobileGov Community of Practice
- Sample Mobile SOW and Developer Qualifications
Multilingual
- Multilingual Community of Practice
- Bilingual Glossaries, Dictionaries, and Style Guides
- Style Guides by Government Agencies
- Top 10 Best Practices for Multilingual Websites
Open Data
Plain Language
- Plain Language Community of Practice
- Plain Language Guidelines by The Plain Language Action and Information Network (PLAIN)
- Plain Language Web Writing Tips
- Plain Writing Act of 2010 (PDF, 153 kb, 3 pages, September 2010)
- Style Guides by Government Agencies
Policy and Governance
- Building a 21st Century Digital Government (PDF, 65.3 kb, 2 pages, May 2012)
- Connected Government Act, January 2018
- Checklist of Requirements for Federal Digital Services
- Digital Governance Policy Outline
- Electronic Capital Planning and Investment Control eCPIC
- Policies for Dot Gov Domain Issuance for Federal Agency Public Websites (PDF, 304 KB, 2 pages, January 2015)
- Sample Position Descriptions for Digital Government Jobs
- U.S. Digital Registry to register official social media accounts and mobile apps
Records Management
- Contact Information for Federal Agency Records Officers
- Implications of Recent Web Technologies for NARA Web Guidance
Social Media
- Social Media Community of Practice
- Guidance for Social Media Providers
- Improving the Accessibility of Social Media in Government
- Social Media Metrics for Federal Agencies
- Style Guides by Government Agencies
- Readiness, Recovery, Response: Social Media Cyber-Vandalism Toolkit
- Barriers and Solutions to Implementing Social Media in Government (PDF, 55 kb, 4 pages, December 2008)
Terms of Services Agreements
User Experience
Website Management
- Web Content Managers Forum Community
- Checklist of Requirements for Federal Digital Services
- Content Management Systems Toolkit
- Search.gov (formerly DigitalGov Search)
- Interagency Committee on Government Information (ICGI) – Recommended Policies and Guidelines for Federal Public Websites (PDF, 607 kb, 92 pages, June 2004)
- ICGI Report Attachments (PDF, 184 kb, 7 pages, June 2004)
- ICGI Summary and Background (PDF, 176 kb, 6 pages, June 2004)
- Office of Management and Budget Policies for Federal Public Websites (PDF, 48 kb, 5 pages, December 2004)
- Style Guides by Government Agencies
Connect