Returns & Exchanges

If you have made a purchase from the Wikipedia Store that does not meet your expectations, you may return it for a refund or exchange. Refunds will exclude shipping cost. 

Please return your package with the "Pick Slip" provided when your package was first delivered to you to the following address:

Fulex a/c Wikipedia Store 

13651 Danielson Street Suite A,

Poway, CA 92064

If you don't have a "Pick Slip" make sure to add your full name and order number with your return.

To make changes to your order before your order has shipped, contact us.

For more details, scroll down to view Q & A.

Q: Who pays shipping costs to return merchandise?

A: If you receive an item that is damaged or defected, or if the order you received was incorrect, we will cover the cost to return or exchange your order. U.S. orders will receive a pre-paid shipping label for returning their merchandise. You must email us with the message below so we can have at hand all the information needed to generate the return label:

Hello,

I need to return the (name of the item you are returning) because (briefly describe the damage).  My order number is (enter # found in the confirmation email). The email address I used when placing my order is (type your email address here).

Thank you,

(Full name used on your order)

Email to: merchandise@wikimedia.org

We are unable to generate pre-paid shipping labels for international orders, so international customers will be reimbursed for their shipping costs once their package arrives if a receipt of the shipping cost is provided.  For all other reasons for returns or exchanges, the customer is responsible for shipping costs.

Q: What about shipping and delivery?