Contact us

Customer support

If you are experiencing technical issues or have queries regarding access, please contact Wiley’s Customer Service team:

To contact the Customer Service team directly, please email cs-cochrane@wiley.com or call one of the following numbers, according to your location:

  • Americas: 1 317 57 23350
  • Europe, Middle East, Africa: +44 (0) 1865 476 722
  • Asia: +65 664 38133

If you have an institutional license for multiple users, please contact eal@wiley.com.

If you have a single user license, please use the Wiley Online Library customer support service.

To help us resolve your query quickly, the support teams will need as much of the following information as possible (where relevant):

  • URL/ Page on which you experienced the issue
  • The browser and version you were using when the problem occurred
  • Details of the function were you unable to perform
  • The error message you received -  please include a screen shot if possible
  • What time did you experience the issue (include time zone)?
  • If the problem relates to a particular review please include the title and CD number
  • Did the same error occur more than once (i.e. was it reproducible)? 
  • Did you clear your cache and retried with the same results?
  • Your location details, including you country and institution

If you wish to submit feedback on a Cochrane Review, please see the instructions here.

Media information is available here.

Contact the Editor in Chief

Contact Dr David Tovey, Editor in Chief of the Cochrane Library, via email at ceu@cochrane.org.

Contact the Publisher

Contact Deborah Pentesco-Murphy, Publisher of the Cochrane Library, via email at dpentesc@wiley.com or via Wiley, The Atrium, Southern Gate, Chichester, West Sussex, PO19 8SQ, UK.

Access the complaints procedure

This procedure applies to complaints about the policies, processes or actions of Cochrane staff, contributors, or position-holders involved in the publication of content.

Disclaimer information

This disclaimer applies to all content from the Cochrane Library.