Frequently Asked Questions
General
- ★ How do I submit a manuscript?
- ★ What job openings are available at HarperCollins Christian Publishing?
- ★ How do I obtain permission to use material in your books or Bibles?
- ★ How do I unsubscribe from your emails or change my preferences?
- Daily Devotional E-Mails
- Do you donate books or Bibles to worthy organizations?
Book / Bible Support
- ★ Are there verses missing in the NIV translation of the Bible?
- How can I clarify the type of binding/covering on the Bible I would like to purchase?
- How do I create a cover for my ClearlyU Bible?
- How do I obtain a replacement for my defective Bible?
- Where can I buy Thomas Nelson and Zondervan ebooks?
- Do you offer rebinding for Bibles or books?
App Support
- ★ How do I share Gifts between devices?
- 1000 Gifts App for Android
- Beginner's Bible App FAQs
- Devotionals Daily App FAQs
- God's Promises for Your Every Need Devotional App
- God's Wisdom for Fathers
Free Downloads / Contests / Sweepstakes
Web Site Support
FaithGateway
- Is it safe to purchase on your site?
- How do I unsubscribe from FaithGateway emails or change my email preferences?
- Can I use your content on my site, email or social media profile?
- What forms of payment to you accept on your site?
- Can I buy from your site when I live outside of the United States?
- How do I cancel an order?
ChurchSource
- ★ What if my organization or church is tax-exempt?
- How do I purchase products for my church or small group?
- My church wants to be billed for purchases from ChurchSource. How do I sign up for an account with billing terms?
- My church has a bill-me account. How do I make a payment on my open account balance?
- How do I request or view a ChurchSource catalog or receive ChurchSource emails?
- How do I cancel my ChurchSource catalog or email subscription?
Thomas Nelson / Zondervan
Editorial Vida / Grupo Nelson
Authors Only
- Can you explain the parts of the royalty statement?
- How do I contact the Royalty Department?
- How is the reserve for returns calculated?
- What do the Statement Categories mean?
- What does the "Life to Date" information include?
- When will statements/checks be mailed?
Study Gateway
Study Gateway Free Trial and Billing
Account Help
Apps
- Study Gateway Crashing on Roku
- How do I sign in/register on the app (iOS and Android)?
- How can I add a study to my watch list so that I can find the Series quickly (iOS and Android)?
- How can I just view Series of a particular category (iOS and Android)?
- How do I browse and search for content on the app (iOS and Android)?
- How do I continue watching where I left off (iOS and Android)?
Using Study Gateway
- What web browsers are supported?
- Do your videos include closed captioning?
- How can I watch StudyGateway on my TV?
- Minimum Streaming Requirements
- I’m having problems streaming videos
- How do I watch Study Gateway on my computer?