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iperú, tourist information and assistance
iperú, información y asistencia al turista (Spanish)
iperú, information et assistance au touriste (French)

Details
Country	Peru
Launch Date	June 24, 1994 as Tourist Protection Service - Servicio de Protección al Turista (SPT).
Languages	Most iperú operators talk English. Some of them dominate another languages. Informative materials are in Spanish, English, French, German, Italian, Russian and Chinese.
Operating places	iperú has operations on 12 Peruvian regions with 30 offices (January, 2009).
Partners	Promperú and INDECOPI.
Resume	The Peruvian national tourist office provides information for domestic and foreign travelers, that covers destinations, attractions, street maps, recommended routes and registered tourism companies in Peru. It also provides assistance on various procedures or when tourists have problems of various kinds. It receives complaints, claims, and suggestions for destinations and tourism companies operating in Peru (lodging, travel agencies, cruisers, airlines, buses, etc).
24/7 Telephone	(51 1) 574-8000.
E-mail	iperu@promperu.gob.pe iperuiquitos@promperu.gob.pe
URL	http://www.peru.info/default.asp?leng=2

Iperú, Tourist Information and Assistance, or simply iperú (with lowercase i; Spanish pronunciation: [ipeˈɾu]) is the free tourism office provided by the Peruvian government through the Commission for the Promotion of Export and Tourism Peru (Comisión de Promoción de las Exportaciones y el Turismo del Perú, Promperú) and the National Institute for Defense Competition and Protection of Intellectual Property (Instituto Nacional de Defensa de la Competencia y de la Protección de la Propiedad Intellectual, INDECOPI), where both domestic and foreign tourists can obtain objective and impartial information on destinations, attractions, routes, travel times, and registered companies that provide tourism services and to obtain assistance in case any problems arise during the trip or if the tourist services were not provided as hired. Iperú is responsible for handling claims submitted by national and foreign tourists against the suppliers of tourism services, with mediating and conciliatory (but not punitive) powers to solve them. Operators of iperú speak English, and some operators speak other languages.

iperú provides a useful service for tourists, producers, and researchers who travel for various reasons before, during, or after their visit to Peru, as they have a comprehensive database of registered services in the country, as well as information about places, attractions, and, sometimes, little known details about the country.

Despite being part of a public organization, iperú is open every day of the week, including Sundays, holidays, and during strikes.

Normally, local offices of the national tourist office are named as the city where they are located, for example, iperú office in Iquitos, (Peruvian Amazon), is called iperú Iquitos or the office located in Chachapoyas is called iperú Chachapoyas.

iperú headquarters are in Lima.

History

Through a cooperation agreement between Promperú and Indecopi (June 24, 1994) established the Tourist Protection Service (Servicio de Protección al Turista, SPT), which is iperú, Tourist Information and Assistance, today. Through this agreement INDECOPI gives to the new bureau the functions of the Consumer Protection Commission (Comisión de Protección al Consumidor, CPC) in cases against tourism companies.

In 2001, noting the need for objective tourist information to visitors in order to prevent adverse incidents and improve the services provided by SPT, it was decided to add the Tourist Information Service (Servicio de Información Turística, SIT).

Merging the functions of both services, gave rise to iperú, Tourist Information and Assistance

Achievements

• During 2007, iperú handled 287,492 cases both requests for information and assistance, all over Peru. ^[1]

Functions

• To provide tourist information.
• To advise tourists on paperwork and procedures to public and private institutions.
• To contribute to the resolution of complaints from tourists against operators of tourist services.

Offices in Peru

The Peruvian tourist information and assistance service, iperú is totally accessible, personally, by phone and email, 7 days a week, 24 hours a day, 365 days of the year and in 5 languages. It has a network of 30 offices in 12 regions of Peru:

Also, local offices of iperú, tourist information and assistance, installs modules of tourist information on events or places with large influx of visitors and foreign nationals, such as the celebration of the Inti Raymi in (Cusco) or the Patronal Feast of Saint John in Iquitos in the Peruvian Amazon.

See also

• Peru
• Tourism in Peru
• Tourist information
• Visitor center

References

External links

Tourism in South America Sovereign states Argentina · Bolivia · Brazil · Chile · Colombia · Ecuador · Guyana · Panama1  · Paraguay · Peru · Suriname · Trinidad and Tobago1 · Uruguay · Venezuela Dependencies Aruba1 / Netherlands Antilles1 (Netherlands) · Falkland Islands / South Georgia and the South Sandwich Islands (UK) 2 · French Guiana (France) 1 Territories also in or commonly considered to be part of North America and/or Central America.  2 Territories also in or commonly considered to be part of Antarctica.