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Frequently Asked Questions
- How can I set up my free NYTimes.com access?
- How can I set up my free access to the NYTimes apps?
- Does being a subscriber mean I pay more for the newspaper?
- Is there a charge for delivery?
- When will my newspaper arrive?
- What do I do if my paper doesn't arrive?
- My newspaper is damaged, what do I do?
- Where can I find the current best offer?
- How can I pay for my subscription?
- Can I get a receipt for my records?
- Can I be invoiced for my subscription?
- I'm traveling on business, what happens to my copy?
- I get the paper delivered at work during the week - can I get the weekend copy delivered to my home address?
- I would like to order multiple copies for delivery to my office/organisation
- I'm relocating to another part of the world, what do I do?
- I need to cancel my subscription
- Why didn't I receive a refund?
- Where can I get The New York Times International Edition when I'm traveling?
- Is The New York Times International Edition available electronically?
- I'd like to give a subscription as a gift
| How can I set up my free NYTimes.com access? |
If you subscribe to The New York Times International Edition
newspaper, you can enjoy full access to the NYTimes.com Web site, including the new
international edition. To activate your digital access, please follow
these steps:
|
| How can I set up my free access to the NYTimes apps? |
| After you have linked your subscription account online to enjoy unlimited access to NYTimes.com, simply download The New York Times app from the app store and log in using your NYTimes.com account credentials. Please make sure your device is updated to iOS7 before downloading the app. |
| Does being a subscriber mean I pay more for the newspaper? |
| No, in fact the opposite – as a subscriber, you benefit from considerable savings off the cover price, sometimes as much as 55% off. |
| Is there a charge for delivery? |
| We do not charge extra for delivery, unlike some newspapers. The price you see includes delivery to your door each day, either by post or by our network of hand delivery agents. The Philippines is an exceptional case as we do have to impose a postal charge in this region. |
| When will my newspaper arrive? |
| Hand delivered copies can arrive at any time from the early hours of the morning in most cities. Call us for details on the service in your area. Postal delivery times vary from country to country. Most copies arrive on the day of publication, some the following day - and in some exceptional markets a few days later. Contact us for more details on the service in your area. |
| What do I do if my paper doesn't arrive? |
| You can contact us and we will extend your subscription accordingly. You can also report non-delivery by logging in to your account and managing your subscription online. In all cases, we will contact your local distributor to make sure there are no on-going problems, and to ensure your paper will arrive as normal the following day. |
| My newspaper is damaged, what do I do? |
| Contact us and we will arrange to re-deliver the copy in question, or extend your subscription as you require. |
| Where can I find the current best offer? |
| Go to our order pages and select your region and country to see our current offers. Please note that these offers are only available to new subscribers. For current subscribers please contact our Customer Service team. |
| How can I pay for my subscription? |
| You can pay using Visa, Mastercard, American Express or bank debit. Consult our current offers or contact us for more details. |
| Can I get a receipt for my records? |
| Yes, we will issue you with a receipt upon request. |
| Can I be invoiced for my subscription? |
| Our promotional offers require payment by credit/debit card at the time of ordering. If you would prefer to be invoiced, please contact us. |
| I'm traveling on business, what happens to my copy? |
| When traveling, you can choose to suspend delivery of your subscription or have your copies redirected to your temporary address. You can do this online by logging in to your account. Please note, we require up to 4 days' notice to suspend or transfer your delivery, and the suspension/transfer must be for a minimum of one week. |
| I get the paper delivered at work during the week - can I get the weekend copy delivered to my home address? |
| Yes - simply contact us to register your secondary address. |
| I would like to order multiple copies for delivery to my office/organisation |
| Please contact us for a tailored quotation. |
| I'm relocating to another part of the world, what do I do? |
| You can have copies delivered to a temporary address for up to three months. If you are relocating permanently, please contact us to transfer your subscription. |
| I need to cancel my subscription |
| Please contact us so we can close your subscription account and organise any refund due back to you. |
| Why didn't I receive a refund? |
| Refunds are only issued if the outstanding balance on your account exceeds 15 euros or the local equivalent. However, in Asia there is no minimum refund amount. |
| Where can I get The New York Times International Edition when I'm traveling? |
| The The New York Times International Edition is on sale each morning at key news points in 135 countries and territories. In addition, you will find The New York Times International Edition in quality hotels around the globe, on board many of the world's leading airlines and in business lounges at major transport hubs. |
| Is The New York Times International Edition available electronically? |
| In addition to NYTimes.com, you can also find an exact digital replica of the paper each day by visiting http://eedition.inyt.com. |
| I'd like to give a subscription as a gift |
| A subscription makes a great gift for friends, family and colleagues anywhere in the world. You can order a gift subscription online or please contact us for details. |