Websites say cookies are blocked - Unblock them
This article describes how to troubleshoot problems that involve websites reporting that cookies are blocked or disabled. For more information on cookies, see Cookies - Information that websites store on your computer.
Table of Contents
Check cookie settings
Firefox can be set to not accept cookies. To turn on cookies:
- Click the menu button
and choose . .
Select the
panel.- Set Firefox will: to Use custom settings for history.
- Make sure Accept cookies from sites is check marked.
- Make sure Accept third party cookies is check marked.
- Disabling third party cookies can cause problems with some websites. Enable this setting to rule it out as a cause for your problem.
- Click .
- Make sure the site you're trying to access isn't listed.
- If it is listed, click on its entry, then click .
- Close the about:preferences page. Any changes you've made will automatically be saved.
- Click the menu button
and choose . .
Select the
panel.- Set Firefox will: to Use custom settings for history.
- Make sure Accept cookies from sites is check marked.
- Make sure Accept third party cookies is set to Always.
- Disabling third party cookies can cause problems with some websites. Always accept third party cookies to rule it out as a cause for your problem.
- Click .
- Make sure the site you're trying to access isn't listed.
- If it is listed, click on its entry, then click .
- Close the about:preferences page. Any changes you've made will automatically be saved.
Clear history for that site
The cookies and temporary data already stored on your computer may be causing the problem. Delete them, then test for your problem:
- Click the menu button
, choose and then click the Show All History link at the bottom of the list to open the Library window.
- Search for the website you want to remove from your history by typing its name in the Search History field in the top-right corner and then pressing EnterReturn.
- Then, in the search results, right-clickhold down the Ctrl key while you click on the site you want to remove, and select .All history items (browsing and download history, cookies, cache, active logins, passwords, saved form data, exceptions for cookies, images, pop-ups) for that site will be removed.
- Finally, close the Library window.
Clear all cookies and the cache
If deleting cookies for the site with the problem did not fix the error, clear all the cookies stored on your computer and clear the Firefox cache:
- Click the menu button
, choose and select .
- In the Time Range to clear: drop-down, select Everything.
- Click the arrow next to Details to display the list of items that can be cleared.
- Select both Cookies and Cache.
- Click .
Based on information from Websites report cookies are disabled (mozillaZine KB)