Buy from us safe in the knowledge you’ve paid a great price.

If you find Argos, Asda, John Lewis or ao.com has the same item at a cheaper price, we’ll match it. Even if their price includes a voucher offer, and even up to 7 days after you’ve bought from us.

How to request a price match

Choose when you want it delivered

We deliver 7am to 7pm, 7 days a week, even at weekends. Your options include:

• Next-day delivery, available on orders placed up to 9pm (subject to availability).
• All-day delivery (7am-7pm).
• Delivery in your preferred 4 hour time slot (next day or on the day of your choice) from £19.99.

If you tell us your mobile number when you order we’ll text you on delivery day or the night before to let you know what time we’ll be at your address. Or you can use our Knowhow Track It service.

Weekend and next day delivery is available in most areas, subject to availability.

Availability checker

How and when can you get hold of your selections? Finding out should be quick and easy, so with just a few clicks our Availability Checker shows you:

• Delivery dates, time-slots and prices
• Local stores with stock you can collect from now
• Local stores you can get items sent to for you to collect later

To use our Availability Checker, simply:

1. Enter a town or postcode in the box on the product page for an item you’ve selected
2. Click on the magnifying glass
3. Review the delivery and collection options local to you – just click on any one to add it to your basket

Stock updates

Find something you want but it’s not in stock? On the item’s product page, simply click on ‘Email me when back in stock’, and let us have your email address. We’ll let you know as soon as it’s available again.

Selected large items are available to reserve online and collect in store. It's simple when you use our Availability Checker. We can highlight local stores with stock you can collect from now, all you need to do is simply:

1. Enter a town or postcode in the box on the product page for an item you’ve selected
2. Click on the magnifying glass
3. Review the collection options local to you – just click on any one to add it to your basket

Reserve and Collect

If your item is in stock locally, you can reserve it online for free, to collect from store minutes later. So you'll get it even quicker than we can bring it to you, and with no delivery charges. Once reserved, your item's held till closing time the next day, to be paid for when you collect.

Integrated Appliance Installation

We can also install your new appliance on the day we deliver, for most of the UK. Just add installation at the 'Confirm basket’ page at the checkout,charge applies.

Here's what we'll do:

• Check existing electrical and plumbing connections are within 1.5 metres of the appliance.
• Disconnect the existing appliance, remove the plinth and panel door, then un-box and check the new product.
• Connect your new appliance to the electricity, mains water and waste.
• Test there are no leaks and that the appliance is level and fully operational.
• Re-fit the plinth and panel door to the new appliance.
• Take the packaging from your new appliance away. If you add recycling to your order we’ll also take your old appliance away for recycling.

Note: Before we arrive, you will need to make sure access is clear, that the appliance is an identical size to the one it is replacing, that it will fit into the existing space and to the door panels. Plumbing and electric connections must be within 1.5 metres.

Remove and recycle your old product

To save you the hassle we can take away and recycle your old appliance, along with any packaging when we deliver your new one.
Just add the service at the 'Confirm basket’ page, charge applies.

Note: You will need to disconnect your old product before we arrive unless you have purchased installation. If you’re having a refrigeration unit removed, please defrost it before we arrive.

For peace of mind our Care Plan service protects your product if it develops a fault or breaks down, even as the result of a mishap. Additional benefits include:

• 14 day repair promise
• No extra costs
• Unlimited repairs

Just add ‘Care Plan’ at the basket page or ask in store for details; charges apply. Customers selecting a monthly Care Plan will have the payment debited from their chosen card every month.

Learn more about the benefits of our Care Plan.

Important information and exclusions

Compare prices of extended warranties for electrical goods at www.compareextendedwarranties.co.uk from any internet enabled mobile device, smart phone, PC or laptop.

14 day repair promise starts from when we collect your item or when you drop your item to one of our stores.

If your product is less than £150 we offer an Instant Replacement service. This provides 3 years’ protection, so that if your product goes wrong, we’ll replace it, no questions asked.

Learn more about the benefits of Instant Replacement.

To spread the cost, pay by Your Plan, our uniquely flexible credit option. Available on all orders £249 and over, this lets you:

• Choose the payment term that suits you
• Choose to pay nothing for the first 6 months, 19.9% APR representative
• No deposit to pay and choose to pay it off early at no extra cost
• Plus once you've opened an account, you can use it to spend again in the future on anything £99 and over

Learn more

How to apply
If you’re buying this item online, you can apply for credit at checkout. Or if you’re reserving online, or shopping in store, apply here.

DSG Retail Limited acts as a credit broker and not a lender. Credit is provided by Creation Consumer Finance Ltd.
Both DSG Retail Ltd and Creation Consumer Finance Ltd are authorised and regulated by the Financial Conduct Authority.