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SAMHSA's Disaster Distress Hotline 1-800-985-5990 (TTY for deaf/hearing impaired: 1-800-846-8517) or text TalkWithUs to 66746 Pre-Event Phase Assess: Understand demographic and social characteristics. Identify the language needs and reading levels in your area. Build relationships with public health officials, community stakeholders, private and public medical providers, and school officials. Identify staff support policy and resources. Find behavioral health treatment facilities in your state. Plan: Establish relationships with mental health partners ahead of time. Determine how they will serve mental health in an emergency. Establish the role of partners, like community-based organizations, in mental health services during an emergency. Identify and train mental health professionals and response staff to provide counseling, triage, outreach, and education during a crisis or emergency. Plan for interpreter services. Train provider groups including public health nurses, school health professionals, and community support workers, in psychosocial consequences of terrorism and disasters. Develop a risk communication plan and templates. Develop a triage system to connect victims with emergency mental health services when needed. Response Phase First meet basic safety and security needs of target populations. Provide Psychological First Aid at response sites. Use risk communication principles in all messaging. Continue to monitor the mental health needs of victims and responders. Provide access to counselors in all appropriate languages. Distribute educational information appropriate to the event. Use triage system to connect victims in acute distress with professional services. Provide coping resources for responders and their families. Recovery Phase Give the community opportunities to come together. Continue to monitor mental health needs in the affected population. Train social and community leaders on how to help their groups cope. Give the community opportunities to come together. Promote availability of and ongoing need for coping and resources. Anticipate and plan to deal with trauma reminders (such as anniversaries of the event date, or the broadcast of similar incidents on the news). Evaluation Phase Monitor for long-term mental stress in the community and for Post-Traumatic Stress Disorder (PTSD). Identify and address gaps in your mental health preparedness plan. Additional Resources: Resources for Leaders to Help Communities Cope Crisis and Emergency Risk Communication (CERC) program More on Preparedness What CDC is Doing Blog: Public Health Matters File Formats Help:How do I view different file formats (PDF, DOC, PPT, MPEG) on this site? Adobe PDF file Microsoft PowerPoint file Microsoft Word file Microsoft Excel file Audio/Video file Apple Quicktime file RealPlayer file Text file Zip Archive file SAS file ePub file RIS file Page last reviewed: March 25, 2016 Page last updated: April 15, 2016 Content source: Centers for Disease Control and Prevention Maintained By: Office of Public Health Preparedness and Response (OPHPR) Top
State and local health departments should include mental health management in each phase of a disaster (pre-event, response, recovery, and evaluation).
Establish relationships with mental health partners ahead of time. Determine how they will serve mental health in an emergency.
Give the community opportunities to come together.
Additional Resources: