You now have even more choice than ever before to access our news and information with our new All Access, Digital Access, and ePaper subscriptions.
All Access Subscription Bundle - Current Print Subscribers
- What is included with my current All Access Print Subscription to The Province?
- Can I manage my Print Subscription online?
- How do I access my Digital Access account once I have activated it?
- What do I do if I forget or want to change my Digital Access password?
- How do I access my ePaper account once I have activated it?
- What do I do if I forget or want to change my ePaper password?
- Who are your third party vendors?
- What if I have further questions regarding my All Access subscription?
1. What is included with my current All Access Print Subscription to The Province?
Included with your current Province print subscription are the following All Access Subscription features:
- Digital Access
- Access to theprovince.com website, iPad and smartphone apps
Click here to Activate Digital Access, included with your All Access (Print) subscription
- Access to theprovince.com website, iPad and smartphone apps
- ePaper
- Access to The Province ePaper, tablet and smartphone apps
Click here to Activate ePaper, included with your All Access (Print) subscription
- Access to The Province ePaper, tablet and smartphone apps
2. Can I manage my Print Subscription online?
Yes, you can manage your print subscription through The Province Subscription homepage.
Click here to be redirected.
3. How do I access my Digital Access account once I have activated it?
To access your account, follow these steps:
- Click "Manage My Subscription" in the “Digital Access Subscribers” section on http://theprovince.com/subscription/my-subscription
- Log in with your email address and Digital Access password
4. What do I do if I forget or want to change my Digital Access password?
To reset your password for Digital Access, follow these steps:
- Click "Forgot password" from the Digital Access sign in box
- Enter your email address and click "Submit." This will send you an email with a link to reset your password
- After clicking the link, you will be prompted to enter and reconfirm your new password
- Click "Submit" and your password will be updated
5. How do I access my ePaper account once I have activated it?
To access your ePaper account:
- Click "Sign In" on the www.theprovince.com/epaper homepage
- Log in to ePaper with your email address and ePaper password
- Select the "My Services" button from the top menu bar
- Select "Manage Account" from the drop down menu
6. What do I do if I forget or want to change my ePaper password?
To reset your password for ePaper, follow these steps:
- Click "Sign In" on the www.theprovince.com/epaper homepage
- Click on the "Forgot your password?" link
- Input the email address that you use for your ePaper account
- Input the challenge text as prompted and select "Submit". This will send you an email with instructions on how to reset your password.
- Click "Sign In" on the www.theprovince.com/epaper homepage
- Log in to ePaper with your email address and ePaper password
- Select the "My Services" button from the top menu bar
- Select "Manage Account" from the drop down menu
- Select "Change Password" under the personal information section, you will be redirected to a detailed account profile page for The Province
- Go to the "My Security" section to change your password
- To return and read ePaper go to www.theprovince.com/epaper
7. Who are your third party vendors?
Piano Media is the vendor providing the technology to support the Digital Access Subscription based format.
PressReader is the vendor providing the technology to support ePaper.
Apple is the vendor providing the technology to support the iPad app.
Stand-alone iPad app access is managed through Apple.
8. What if I have further questions about my All Access Subscription?
For answers to questions regarding your current All Access Subscription contact us at
circservice@sunprovince.com or call 604-605-7381 (Toll Free: 1-800-663-2662).
All Access Subscription Bundle - New Print Subscribers
- What is an All Access Subscription bundle?
- How much does an All Access Subscription cost?
- How do I start an All Access Subscription?
- Can I stop my All Access Subscription if I am away?
- Can I access my All Access subscription on more than one computer, tablet or smartphone?
- How do I access my Digital Access account once I have activated it?
- What do I do if I forget my Digital Access password?
- How do I access my ePaper account once I have activated it?
- What do I do if I forget or want to change my ePaper password?
- Who are your third party vendors?
- What if f I have further questions about my All Access Subscription?
1. What is an All Access Subscription bundle?
A Province All Access Subscription bundle includes:
- Print home delivery
- Unlimited access to theprovince.com and nationalpost.com
- The Province iPad app
- The Province smartphone app
- The Province ePaper, including smartphone and tablet apps
2. How much does an All Access Subscription cost?
The All Access Subscription bundle is our best value bundle - it includes access to all our news and information on all platforms - including print home delivery and unlimited access to theprovince.com website, iPad app and smartphone app, and The Province ePaper. Click here to see our subscription offers.
3. How do I start an All Access Subscription?
Click here to be redirected to our Subscribe page that will provide you with details and pricing for your All Access Subscription. Once you have purchased your print subscription and received an email message with your confirmation of payment, you will be asked to return to the Subscribe page to activate your Digital Access and ePaper account, included as part of your All Access Subscription.
4. Can I stop my All Access subscription if I am away?
You can temporarily stop your print subscription through The Province Subscriptions homepage. Click here to be redirected.
As Digital Access and ePaper are accessible from your computer or mobile device simply by logging in, temporary stops are unnecessary. Enjoy keeping up with all the news while you are away.
5. Can I access my All Access subscription on more than one computer, tablet or smartphone?
Once you have registered for Digital Access and ePaper, your email address will be your username and you can select a password.
You can then use your login from any computer or mobile device available to you.
6. How do I access my Digital Access account once I have activated it?
To access your Digital Access account, follow these steps:
- Click "Manage My Subscription" in the "Digital Access Subscribers" section on http://theprovince.com/subscription/my-subscription
- Log in with your email address and Digital Access password
7. What do I do if I forget my Digital Access password?
To reset your password for Digital Access, follow these steps:
- Click "Forgot password" from the Digital Access sign in box
- Enter your email address and click "Submit." This will send you an email with a link to reset your password
- After clicking the link, you will be prompted to enter and reconfirm your new password
- Click "Submit" and your password will be updated
8. How do I access my ePaper account once I have activated it?
To access your ePaper account:
- Click "Sign In" on the www.theprovince.com/epaper homepage
- Log in to ePaper with your email address and ePaper password
- Select the "My Services" button from the top menu bar
- Select "Manage Account" from the drop down menu
9. What do I do if I forget or want to change my ePaper password?
To reset your password for ePaper, follow these steps:
- Click "Sign In" on the www.theprovince.com/epaper homepage
- Click on the "Forgot your password?" link
- Input the email address that you use for your ePaper account
- Input the challenge text as prompted and select "Submit". This will send you an email with instructions on how to reset your password.
- Click "Sign In" on the www.theprovince.com/epaper homepage
- Log in to ePaper with your email address and ePaper password
- Select the "My Services" button from the top menu bar
- Select "Manage Account" from the drop down menu
- Select "Change Password" under the personal information section, you will be redirected to a detailed account profile page for The Province
- Go to the "My Security" section to change your password
- To return and read ePaper go to www.theprovince.com/epaper
10. Who are your third party vendors?
Piano Media is the vendor providing the technology to support the Digital Access Subscription based format.
PressReader is the vendor providing the technology to support ePaper.
Apple is the vendor providing the technology to support the iPad app.
Stand-alone iPad app access is managed through Apple.
11. What if I have further questions about my All Access Subscription?
For answers to questions regarding your current All Access Subscription contact us at
circservice@sunprovince.com or call 604-605-7381 (Toll Free: 1-800-663-2662).
Digital Access Subscription Bundle
The Digital Access Subscription bundle includes theprovince.com website, smartphone app, and the The Province iPad app.
- What is a Digital Access Subscription bundle?
- How much does a Digital Access Subscription cost?
- How do I start a Digital Access Subscription?
- How are Digital Access Subscriptions billed?
- What is the cancellation and refund policy?
- I get home delivery of the printed newspaper. Do I get Digital Access?
- Can I get a Digital Access Subscription only? Or do I need to be a print subscriber?
- What if I don't want to subscribe - can I still read theprovince.com or access The Province apps for free?
- Can I get access on my smartphone or tablet?
- What is the difference between a Digital Access subscription and an ePaper subscription?
- Can I still access theprovince.com and The Province app articles through Facebook, Twitter, Google or my blog?
- How can I keep track of how many articles I have read each month?
- How many free articles do I get each month?
- I'm not currently a Digital Access subscriber. What kind of content counts toward my monthly limit?
- Can I access my Digital Access subscription on more than one computer, smartphone or tablet?
- When I go on vacation, can I put my Digital Access subscription on hold?
- Do you offer free trial subscriptions to Digital Access?
- How do I access my Digital Access account once I have activated it?
- What do I do if I forget my Digital Access password?
- How do I change my password?
- How do I modify my payment information?
- How do I cancel my Digital Access Subscription?
- What if I have further questions regarding my Digital Access Subscription?
- Who is Piano Media and when did the Digital Access login change?
1. What is a Digital Access Subscription bundle?
A Digital Access Subscription provides you with unlimited access to theprovince.com website, smartphone apps and The Province iPad app.
Click here to register for your Digital Access.
2. How much does a Digital Access Subscription cost?
Click here for all Digital Access subscription rates and details.
3. How do I start a Digital Access Subscription?
You can start a Digital Access subscription by clicking here.
4. How are Digital Access Subscriptions billed?
You can pay for your Digital Access Subscription monthly or on an annual basis using any major credit card. The charge will show up on your credit card from The Province Digital Subscription.
Monthly subscriptions will start with a pre-paid 1 month trial, followed by billing starting in the second month of service due every 30 days. Your subscription will be renewed automatically and you will be charged in advance of each billing cycle.
Annual subscriptions are billed in advance for the full 12-month period and automatically renewed at the end of each annual term.
5. What is the cancellation and refund policy?
You can cancel your Digital Access Subscription at any time. When you cancel, we will stop charging your account the following billing cycle. Each billing cycle is 30 days so your unlimited access will continue for the remainder of the current 30-day billing period. Afterward, you will continue to be able to view the prescribed number of free articles a month on theprovince.com or on our smartphone or tablet apps.
If you chose to pay annually, your subscription refund will be prorated based on where you are in your current annual subscription period (less any received promotional values, such as gift card amounts).
6. I get home delivery of the printed newspaper. Do I get Digital Access?
Current subscribers to the print edition of The Province receive access to theprovince.com website, smartphone apps and The Province iPad app, as well ePaper - all included as part of their All Access Subscription.
Click here for more information on activating your Digital Access account.
7. Can I get a Digital Access Subscription only? Or do I need to be a print subscriber?
Yes. You can purchase individual subscriptions without being a subscriber to the printed edition of the newspaper. Click here for rates and information for all of our subscription types.
8. What if I don't want to subscribe - can I still read theprovince.com or access The Province apps for free?
As a non-subscriber to our digital products, for a limited time you can enjoy up to 10 free articles every 30 days on theprovince.com and The Province apps for smartphones. International readers will have access to 5 free articles every 30 days.
Once you have reached your limit of free articles, you have the option to select a Digital Access Subscription which gives you unlimited access to our content anytime, anywhere, on any device - or come back in 30 days for another set of free articles. Some of our digital content, including blogs, the home page and significant breaking news will not count toward your 30-day limit.
As a non-subscriber, you will be able to download The Province iPad app from the Apple iTunes store which gives your 10 free articles, after which, a Digital Access subscription or iTunes subscription is required.
9. Can I get access on my smartphone or tablet?
Our theprovince.com website is mobile optimized and can be read easily from any web-enabled device. The Province app is available
for Android and iPhone smartphones. The Province app is available on iPad.
10. What is the difference between a Digital Access subscription and an ePaper subscription?
A Digital Access subscription provides you with unlimited access to our theprovince.com website, smartphone apps and The Province App for iPad including stories, videos, photo galleries and more by our award-winning team of journalists.
An ePaper subscription provides you with access to our ePaper website plus ePaper tablet and smartphone apps. ePaper is a page-by-page replica of the day's printed newspaper - including all stories, sections, photos and ads - and provides the in-depth coverage and features found in our daily printed edition newspaper. The ePaper also allows you to translate articles into other languages, magnify text for easier reading, and share stories with friends.
11. Can I still access theprovince.com and The Province app articles through Facebook, Twitter, Google or my blog?
Yes, articles are still accessible through Facebook, Twitter, Google and blogs. Once you have viewed your 10 free articles you will be
directed to subscribe for unlimited Digital Access.
12. How can I keep track of how many articles I have read each month?
When you have two articles remaining, an automatic message will appear on your screen with an offer to subscribe.
13. How many free articles do I get each month?
In order to continue our investment in the quality and depth of our award-winning journalism and to offer you the features and functions you want from our website, we are now charging for unlimited access to theprovince.com and The Province apps on smartphones. We are pleased to provide access to 10 free articles every 30 days (international readers will have access to 5 free articles every 30 days) to allow you, our valued readers, to sample the excellent content available on a limited basis before you choose to subscribe. Click here for details on subscriptions.
14. I'm not currently a Digital Access subscriber. What kind of content counts toward my monthly limit?
Visits to the home page and important breaking news items on theprovince.com and The Province apps for smartphones are always available free of charge. Full articles, photo galleries, video and other features all count towards the monthly limit of free articles.
15. Can I access my Digital Access subscription on more than one computer, smartphone or tablet?
Once you have registered for Digital Access, your email address will be your username and you can select a password.
You can then use your login from any computer or mobile device available to you.
16. When I go on vacation, can I put my Digital Access subscription on hold?
As Digital Access is accessible from your computer or mobile device simply by logging in, temporary stops are unnecessary. Enjoy keeping up with all the news while you are away.
17. Do you offer free trial subscriptions to Digital Access?
Visitors have access to a select number of free articles on theprovince.com and The Province apps for smartphones every 30 days and can purchase single editions of The Province App for iPad through their iTunes account. For unlimited access we offer paid Digital Access subscriptions including a time-limited discount trial period.
Current subscribers to the print edition of The Province receive access to theprovince.com website, iPad app and smartphone apps and The Province ePaper edition included as part of their All Access Subscription.
Click here for rates and information for Digital Access.
18. How do I access my Digital Access account once I have activated it?
Follow these steps:
- Click "Manage My Subscription" in the "Digital Access Subscribers" section on http://theprovince.com/subscription/my-subscription
- Log in with your email address and Digital Access password
19. What do I do if I forget my Digital Access password?
To reset your password for Digital Access, follow these steps:
- Click "Forgot password" on the Digital Access sign in box.
- Enter your email address and click "Submit." This will send you an email with a link to reset your password
- After clicking the link, you will be prompted to enter and reconfirm your new password
- Click "Submit" and your password will be updated
20. How do I change my password?
To change your password, follow these steps:
- Click "Manage My Subscription" in the "Digital Access Subscribers" section on http://theprovince.com/subscription/my-subscription
- Log in with your email address and Digital Access password
- On the "Account Summary" page, select "Account Settings"
- Select "Edit" next to the password field
- Enter your current password and a new password of your choosing
- Click "Submit" and your password will be updated
21. How do I modify my payment information?
To modify your payment information, follow these steps:
- Click "Manage My Subscription" in the "Digital Access Subscribers" section on http://theprovince.com/subscription/my-subscription
- Log in to your account with your email address and Digital Access password
- On the library tab, find your subscription and in the dropdown select "Update Payment Information"
- Confirm that the cardholder name and billing postal code of your credit card are correct
- Enter your card name and expiration date
- Click "Submit" and your payment information will be updated
22. How do I cancel my Digital Access Subscription?
For cancellation inquiries related to your current Digital Access subscription, please email us at mysubscription@sunprovince.com or call us at 604-605-7381 (Toll Free: 1-800-663-2662).
23. What if I have further questions regarding my Digital Access Subscription?
For answers to questions regarding your current Digital Access Subscription, please email us at mysubscription@sunprovince.com or call us at 604-605-7381 (Toll Free: 1-800-663-2662).
24. Who is Piano Media and when did the Digital Access login change?
Piano Media is the vendor for our Digital Access product. They recently purchased Press+, our former Digital Access vendor, and we upgraded to Piano Media's new login and subscription systems in late 2016. All account information, account settings, and digital subscription information was retained on your account. Due to Piano's acquisition of Press+, customers should note that credit card statements that once read "Press+" will now read The Province Digital Subscription.
ePaper
- What is ePaper?
- How much does an ePaper Subscription cost?
- How do I start an ePaper Subscription?
- How are ePaper Subscriptions billed?
- What is the cancellation and refund policy?
- I get home delivery of the printed newspaper. Do I get access to ePaper?
- Can I get an ePaper Subscription only? Or do I need to be a print subscriber?
- Can I get access on my smartphone or tablet?
- What is the difference between a Digital Access subscription and an ePaper subscription?
- Can I access my ePaper subscription on more than one computer, smartphone or tablet?
- When I go on vacation, can I put my ePaper subscription on hold?
- How do I access my ePaper account once I have activated it?
- What do I do if I forget my ePaper password?
- How do I change my password?
- What if I have further questions regarding my ePaper Subscription?
- Who is PressReader?
1. What is ePaper?
The Province ePaper is an exact full-featured replica of the printed copy available online. Sections and supplements are laid out
just as in the print edition, but complemented by a variety of digital tools which enhance the printed newspaper's look and feel.
Current subscribers to the print edition of The Province receive The Province ePaper and ePaper apps included as part of their All Access Subscription. Click here to register for your ePaper Access.
2. How much does an ePaper Subscription cost?
Click here for all ePaper subscription rates and details.
3. How do I start an ePaper subscription?
Click here to subscribe to our ePaper.
4. How are ePaper Subscriptions billed?
You can pay for your ePaper Subscription monthly or on an annual basis using any major credit card. The charge will show up on your credit card from PressReader (Newspaper Direct) – DIGITAL NEWSPAPER RICHMOND BC
Monthly subscriptions will be renewed automatically and you will be charged in advance of each billing cycle.
Annual subscriptions are billed in advance for the full 12-month term.
5. What is the cancellation and refund policy?
You can cancel your ePaper Subscription at any time by contacting us at
ePapersupport@sunprovince.com.
When you cancel, we will stop charging your account automatically and refund the balance remaining (less any received promotional values, such as gift card amounts).
6. I get home delivery of the printed newspaper. Do I get access to ePaper?
Current subscribers to the print edition of The Province receive access to The Province ePaper, including tablet and smartphone apps.
Click here for more information on activating
your ePaper account.
7. Can I get an ePaper Subscription only? Or do I need to be a print subscriber?
Yes. You can purchase individual subscriptions without being a subscriber to the printed edition of the newspaper.
Click here for rates and information for all of our subscription types.
8. Can I get access on my smartphone or tablet?
Yes, ePaper can be viewed on your desktop but we also have smartphone and tablet apps available for download from Google Play (Android apps), the App Store (Apple iOS apps), the Windows Store (Windows apps), and BlackBerry World (BlackBerry apps).
9. What is the difference between a Digital Access subscription and an ePaper subscription?
A Digital Access subscription provides you with unlimited access to our theprovince.com website, smartphone apps and The Province App for iPad including stories, videos, photo galleries and more by our award-winning team of journalists.
An ePaper subscription provides you with access our ePaper website plus ePaper tablet and smartphone apps. ePaper is a page-by-page replica of the day's printed newspaper - including all stories, sections, photos and ads - and provides the in-depth coverage and features found in our daily printed edition newspaper. The ePaper also allows you to translate articles into other languages, magnify text for easier reading, and share stories with friends.
10. Can I access my ePaper subscription on more than one computer, smartphone or tablet?
Once you have subscribed for ePaper Access, your email address will be your username and you can select a password. You can then use your login from any computer or mobile device available to you.
11. When I go on vacation, can I put my ePaper subscription on hold?
As ePaper is accessible from your computer or mobile device simply by logging in, temporary stops are unnecessary. Enjoy keeping up with all the news while you are away.
12. How do I access my ePaper account once I have activated it?
To access your ePaper account:
- Click "Sign In" on the www.theprovince.com/epaper homepage
- Log in to ePaper with your email address and ePaper password
- Select the "My Services" button from the top menu bar
- Select "Manage Account" from the drop down menu
13. What do I do if I forget or want to change my ePaper password?
To reset your password for ePaper, follow these steps:
- Click "Sign In" on the www.theprovince.com/epaper homepage
- Click on the "Forgot your password?" link
- Input the email address that you use for your ePaper account
- Input the challenge text as prompted and select "Submit". This will send you an email with instructions on how to reset your password.
14. How do I change my password?
To change your ePaper password:
- Click "Sign In" on the www.theprovince.com/epaper homepage
- Log in to ePaper with your email address and ePaper password
- Select the "My Services" button from the top menu bar
- Select "Manage Account" from the drop down menu
- Select "Change Password" under the personal information section, you will be redirected to a detailed account profile page for The Province
- Go to the "My Security" section to change your password
- To return and read ePaper go to www.theprovince.com/epaper
15. What if I have further questions regarding my ePaper Access Subscription?
If you have further questions click here
or email us at ePapersupport@sunprovince.com
or call us at 604-605-7381 (Toll Free: 1-800-663-2662).
16. Who is PressReader?
PressReader is the vendor providing the technology to support ePaper.
Contact Us
All Access Subscriptions: For answers to questions regarding your current All Access Subscription contact us at circservice@sunprovince.com or call 604-605-7381 (Toll Free: 1-800-663-2662).
Digital Access Subscriptions: For answers to questions regarding your current Digital Access Subscription email us at mysubscription@sunprovince.com or call 604-605-7381 (Toll Free: 1-800-663-2662).
ePaper Subscriptions: If you have further questions click here or email us at ePapersupport@sunprovince.com or call us at 604-605-7381 (Toll Free: 1-800-663-2662).
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