This page has a list of items that are not eligible for returns as per the Amazon returns policy. If the item isn't returnable, you will see a message about it in the Returns Support Centre.
| Category | Items That Can't be Returned |
|---|---|
| Adhesives & Sealants | Adhesives (all liquids), hazardous materials and lubricants. |
| Automotives | Lubricants, greases and oils, shampoos, waxes, polishes & other liquid, aerosols & perfumes, car tyres |
| Baby | Breast pads and shields, breast milk containers, nursing covers, baby grooming products, baby washes, shampoos, skin care, wet wipes, diapers and nappies, soothers and teethers, feeding related products like bottles, bottle sets and nipples. |
| Beauty | Hazardous materials (fragrances, nail colours, deodrants, hairsprays), cleansers, shower gels, soaps, hair loss products, shampoos and conditioners, styling gels and hair colours, lipsticks, lip balms and lip gloss, eye care and eye makeup, creams, moisturisers and body lotions, other hygiene items. |
| Grocery & Gourmet | All items included in these categories. |
| Gift Cards | Amazon.in E-mail Gift Card, Amazon.in Physical Gift Cards, Third-Party Gift Cards |
| Health & Personal Care | All items included in this category that are labeled as non-returnable on their product detail pages and oral care items. |
| Home & Kitchen | Fertilizer and soil, garden statues, generators, live plants, outdoor power tools (lawn mowers, hedge trimmers, shredders), solar modules. |
| Janitorial & Sanitation Supplies | Paper towels, tissues, cleaning chemicals tapes. |
| Jewellery | Gold Coins / Gold Vedhanis / Gold Chips / Gold Bars. |
| Movies & TV Shows, Music | All items included in these categories. |
| Mobile accessories | Screen guards, screen protectors and tempered glasses. |
| Musical Instruments | Wind instruments, Harmonica / mouth organ. |
| Pet Supplies | Pet food supplies, harnesses, aquarium supplies, pet shampoos/ conditioners. |
| PC Components | All PC components listed as "Components" under the Computers and Accessories category. |
| Software | All software products that are labeled as non-returnable on their product detail pages. |
| Sports, Fitness & Outdoors | Aerobic training machines like treadmills, exercise bikes, home gyms/ multi gyms, massage machines, all inner apparel, socks, gym supporters and guards, table tennis tables, billiards/ pool/ snooker/ other large game tables, all bicycles, punching / boxing bags |
| Women's Intimate Apparel , Men's Innerwear | All items included in these categories that are labeled as non-returnable on their product detail pages. |
| Video Games (Console Games and PC Games) | All console games and PC games that are labeled as non-returnable on their product detail pages. |
Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product.
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