Orders + Shipping

Pre-orders/Custom Products

Some items may be made available for pre-order before their official release date. Pre-orders of non-custom products can be reviewed, updated, or canceled at any time before they are released. Orders of custom products cannot be updated or canceled once you have placed your order.

A credit card is required for pre-order, but other than for order of custom products, your card will not be charged until your order is shipped or the product is made available for download. Note that we can't charge your card and complete your order if your card expires between the date you pre-ordered the item and the date the item becomes available, so please make sure that your billing and contact information is current at all times. Your payment method will be charged when your order is ready. Because we make custom products to your specifications, your custom products cannot be returned for a refund or credit unless they are defective, have a material or workmanship flaw, or as required under applicable law.

Prices for pre-order of non-custom items are covered by the Pre-order Price Guarantee, which describes what happens if prices change after you purchase a pre-order item.

For pre-order returns (where permitted), the 30-day return period begins when:

• Downloadable products are delivered electronically to your account
• Physical products are shipped

Please Contact Us if you need to:

• Cancel your pre-order (where permitted).
• Update the credit card associated with the pre-order (including changes to the credit card type, credit card number, billing address, and expiration date).
• Update the quantity of items you pre-ordered.
• Update the shipping method for physical products.

Guest Purchases

Guest checkout

Once you’ve selected checkout in cart, you have the option to checkout as a guest or with a Microsoft account.

Guest order and returns

There are two ways to look up guest orders:

1. Open your order confirmation email and click the link within
2. Or, go directly to My orders
3. Enter your order number and email used to make guest purchase.

Downloadable software

There’s two ways to download software:

1. Open order confirmation email and hit Download now
2. Follow prompts

1. Enter order number and email used to make guest purchase
2. Under Order History, select Download under your purchased software
3. Follow prompts

Guest purchase FAQs

Visit Microsoft Store FAQs for more information about guest checkout.

Still need help?

Contact us if you need assistance with:

• Canceling your guest order
• Tracking down your guest order number
• Downloading software purchased as a guest

Software upgrade options for eligible products

Some products qualify for a free upgrade to a future version once it becomes available. Products that include an Upgrade Option will be marked with a note that describes the version you will be entitled to upgrade to and other important details about the offer.

Once you order a product with an Upgrade Option, a Purchase Confirmation e-mail will be sent with instructions on how to obtain the next version of your product when it becomes available.

Read about important limitations when returning products with upgrade options.

Shipping options, costs, and delivery times

All online orders placed at the United States Microsoft Store ship via UPS when they become available. All shipments are subject to UPS terms and conditions.

How to track your order

When you place an order, you will receive the following e-mails:

• An order confirmation
• If you order a physical/non-downloadable item, you will receive a shipment notification when the item ships
• If an item is delayed or backordered, you will receive a delay notification
• If you return an item, you will receive a return receipt

You can also check on the status of your order online:

1. Sign in with your Microsoft account.
2. Click Order history on the side menu, then locate your order.
• Click View Original Receipt to review or print your order confirmation.
• Click Track Package to view the delivery service's tracking page with your tracking number entered for you.