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Dealer Socket, automotive CRM software maker

2/25/2015 1:43AM     

Dealer Socket's founders spent a year inside the automotive industry to see how it could keep better track of its customers. Armed with this knowledge, they developed enterprise software applications which have made their business a market leader for CRM within the automotive field.

Transcript

This transcript has been automatically generated and may not be 100% accurate.

... I ... I ... I ... I ... I ... a small cheese for CRM he was losing streak ... you saw it once was a fourteen hundred dealerships and one hundred fourteenth diseases ... it states that software applications ... getting the use it says ... the tools that their fingertips ... the testimony sales ... marketing service ... and customer retention ... a name for a long cycle business with each customer ... to chew on revenue ... the stock it is a family it's cold or it's an opportunity to change the space ... the way that automotive dealerships run their businesses ... in ways that ... consumers interact with on the ... the main dealer socket really emanates from ... our view that U S soccer really isn't the utility company socket aspect of the main really comes from being a plug in and go ... the ability to give everything to the dealership needs to run their dealership ... right but plug in a court in the wall ... so what is the most of the deal is so cute he's designed ... to enable to use to connect with customers ... key touch points ... for total keeping track of the Stoxx appointments ... causing option Axel surveys ... he calls me helping me to call manufacturers ... preserve the reputation of the franchise is ... a local level ... the business was launched in two thousand and one ... for domestic carriage ... what's your name is ... keen to extend the Schwarzman tube industry ... was keeping track of customers ... and building relationships ... we were doing customer relationship management ... projects for all kinds of business across industries ... and we can really see the potential of a team ... on for a client component that software and really ... feeling it ... too many industry ... the automotive industry saw a huge need in the space of really meeting software to help manage the customer relationship Livingston mingling with the ever ever buy a car ... another car buying experience is is not one of the most pleasant things we do as consumers ... but technology can really change that ... we really had to go and live the life of the the ... so we when out and then we spent about a year ... am Clean get paid and we went into dealerships I'm all across California and Utah ... and they let it sit side by side with their people ... we just try to learn the business end and internalize all that we went home and start putting the software ... Jesus Ortiz has maintained the year-on-year curves ... around thirty five cents ... even treated to an end ... cold to use and maintain California ... to company employees and ... on and still ... mostly in the U S officials in Canada ... and as far afield as Australia ... neither stock its distinctive competency it is the research that we've put in for products to go on to the industry and talk to our customers ... and we find out is search and enhancements or products ... features are needed ... and we go back to me design the prototype what we think is a good product ... and we take that back to our dealership stock for users in the developing three-week cycles we have our development team that looks ... at what we're quarter ... and monitor ... on a daily basis and we make iterations we make changes ... aam on the fly it's been a better product ... the three major components of the acknowledged Fox's can ... we honestly ... enable the process through technology ... and so were checked on does that connection with the right person right time to write message ... to Dr that of a new experience ... for a monthly basis were looking into would value the getting Puerto Cuno's data in opportunity within the system ... they were teaching them charities on how to improve ... their dated a month long operation ... to increase their revenue ... we do that with all felt so they can control every single malt middle class the one expressed with the the technology itself ... the seat in the South Smokies police chief today ... with the team folding campaign we all was meant to ... the realize that not everybody we bring to cover that will have a ... lot of background ... so as part of a trading program have been working with him except ... for a full week and they come back it's almost as if he can see the delightful but got off it and they get power technology is really healthy listening seen in action my job for him and brand is essentially the people to work computer so ... I can expose them to the world ... a passionate support people are about our product ... a note of caution engineering is about ... building a product ... of caution that the salespeople are also on the promise ... SOzol second domino effect ... I just really try to ... elaborate ... ensure that the world ... the collector believer automotive were just turned ... to Dr that platform ... the next level ... seasonal streams desktops local ... police in each of its ... genus O'Keeffes Indices Ono encourage ... you to use technology ... and its international presence ... industries not perfect yet ... in the technology silly balding ... but that was a long ways to go on were were happy just beginning continue to ... provide technology and services that ... Saul more business problems ... we are the platform for automotive all things systems and processing customer communications ... and we think we can do a really really good job of managing the process launcher ... we of all the building blocks to get there ... guru moon who knew I ay ay ay ay ... CSC's ...