1. What are the Telegraph Puzzles helpline phone numbers?
2. How much is a yearly subscription?
3. How can I buy a gift subscription?
4. What does the Puzzle Taster include?
5. How do I cancel my 7 day free trial or subscription?
6. Which browsers are compatible with Telegraph Puzzles?
7. Do I need any special software?
8. What is a prize puzzle?
9. Can anyone enter a prize puzzle draw?
10. How do I enter a weekly prize puzzle draw?
11. How many draws can I enter per week?
12. When are the prize draws?
13. When can I view the prize puzzle solution?
14. How do I view my submitted answers?
15. How do I find out if I have won a prize?
16. How long will it take to receive my prize winnings?
17. What are leaderboards and why do I earn points?
18. Which puzzles can I earn points playing?
19. How do I earn points?
20. When does the timer start?
21. What are time bonus points?
22. Can I submit incomplete puzzles?
23. What is a letter hint?
24. What if I don't want to appear on the leaderboard?
25. Where can I find my name and ranking on the leaderboard?
26. Can I save an incomplete puzzle to finish later?
27. How do I resume my saved puzzles?
28. How do I submit a finished puzzle?
29. Can I check my answers are correct before submitting the puzzle?
30. How do I view the solution?
31. Which puzzles can I print?
32. Can I print puzzles in a larger format?
33. How do I set up a profile?
34. What if I don't want to set up a profile?
35. How do I change my privacy settings?
36. What does the 7 day free trial include?
37. I'm having logging in problems?
38. Where can I find the name of today's Toughie setter?
39. Is Telegraph Puzzles accessible on the iPhone or iPad
40. What address do I mail the Herculis to?
41. What address do I mail my Saturday Cryptic prize crossword to?
42. What address do I mail my Saturday Giant General Knowledge crossword to?
43. What address do I mail my Sunday Cryptic or GK prize crossword to?
44. What address do I mail the EV to?
45. How are the Difficulty Ratings and User Ratings determined?

Answers

1. What are the Telegraph Puzzles helpline phone numbers?

   If you have any enquiries regarding Telegraph Puzzles, please contact our Customer Services team by:
   
   Email:
   telegraphenquiries@telegraph.co.uk
   
   Post:
   Telegraph Enquiries
   Victory House
   Meeting House Lane
   Chatham
   Kent
   ME4 4TT
   
   Telephone:
   0800 316 6977
   
   (If for any reason you can't use the 0800 number, please call 01622 335030. This will be charged at normal rates)
   
   Please note that phone lines are open Monday to Friday 9am to 5pm. (All incoming and outgoing calls are recorded for training, quality control and for confirming orders and information.)
   
   
   For help with clues and to obtain solutions please call:
   (Please note that calls to cost 77p per minute).
   
   Cryptic Crossword
   Single clues 0907 181 1066
   All Across/Down clues 0907 181 1067
   
   Quick Crossword
   Monday-Saturday
   Single clues 0907 181 1054
   All Across/Down clues 0907 181 1056
   Sunday
   Single clues 0907 181 1060
   All Across/Down clues 0907 181 1061
   
   Toughie Crossword
   Single clues 0907 181 1063
   All Across/Down clues 0907 181 1064
   
   Codewords
   Monday-Saturday
   Five extra clues 0907 181 1075
   Solutions 0907 181 1062
   Sunday
   Codewords A individual clue 0907 181 1073
   Codewords A solutions 0907 181 1071
   Codewords B individual clue 0907 181 1074
   Codewords B solutions 0907 181 1072
   
   Sudoku
   Monday-Saturday
   Sudoku clue/solution 0907 181 1068
   Sunday
   Gentle Sudoku clue/solution 0907 181 1069
   Moderate Sudoku clue/solution 0907 181 1070
   
   Herculis
   Help line for linked clues from the previous Saturdays Giant GK
   0907 181 1065
   
   *Charges based on calls from a BT landline. Calls cost 77p per minute, services open Mon-Fri. Service provided by Spoke, (7 Swallow Place, London W18 2AG), a company wholly independent of Telegraph Media Group.
   
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2. How much is a yearly subscription?

   A yearly subscription costs £35.88 per year, which will be invoiced in one payment at the start of your subscription. This is equivalent to £2.99 per month and saves you £20 when compared to a monthly subscription and it will be automatically renewed every year on the anniversary of your subscription unless you tell us otherwise. WorldPay is the partner we use to process your online transactions safely and securely.
   
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3. How can I buy a gift subscription?

   You can buy a gift subscription buy clicking on the 'Gift' tab on the main navigation. Choose whether you would like to 'Deliver by email' (a gift email) or 'Deliver by hand' (a gift certificate). Follow the steps entering your details and the recipients details, write a short message to the recipient, preview your gift email or certificate and go through to the payment screens. When you've completed payment you will receive an email confirming payment and you're Telegraph Puzzles gift subscription will be either sent to the recipient via email or you will be able to print the gift certificate from this email.
   
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4. What does the Puzzle Taster include?

   The Puzzle Taster gives you access to 20 pre-selected puzzles which you can play interactively or print out. You are not eligible to enter the prize puzzle draws. You will earn points as you play puzzles but you will not have a place on the leaderboard until you become a subscriber.
   
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5. How do I cancel my 7 day free trial or subscription?

   Contact our Customer Services team directly by:
   
   Phone: 0800 316 69 77 (lines open Mon-Fri, 9am-5pm GMT)
   Email: telegraphenquiries@telegraph.co.uk
   Post: Customer Services, 3rd Floor Victory House, Meeting House Lane, Chatham, ME4 4TT
   
   View our Cancellation and Refund Policy for details.
   
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6. Which browsers are compatible with Telegraph Puzzles?

   The following browser users can access Telegraph Puzzles on both Windows and Mac:
   IEv7.x and IEv8.x
   Firefox 3.x
   Google Chrome 5.x
   Safari 3.x
   Opera 9.x and Opera 10.x
   
   (x = subsequent versions)
   
   If you are using an older version, you may have problems viewing this site and should upgrade your web browser. Please go to your browser's website where you can safely download the latest version.
   
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7. Do I need any special software?

   In order to access all of the interactive features on Telegraph Puzzles you will need to download Adobe Flash 10 to play puzzles online. If you do not have Flash 10 you can download it for free from Adobe.
   
   If you do not want to download Flash 10 you can still print puzzles.
   
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8. What is a prize puzzle?

   A prize puzzle is an interactive online puzzle with the chance to win £50 in the weekly draw or £100 in the monthly draw. There are three new prize puzzles available each Monday at 00.01 for Quick, Cryptic and General Knowledge crosswords. You can find the prize puzzles by visiting the Prize Puzzle area of the website. All winners are chosen through a random draw where all correct and complete entries are eligible to win.
   
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9. Can anyone enter a prize puzzle draw?

   Unfortunately only UK subscribers can enter prize puzzle draws.
   
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10. How do I enter a weekly prize puzzle draw?

    To enter the weekly prize draw, subscribers must complete a prize puzzle correctly and submit it online. A confirmation message will be displayed on screen to confirm your entry has been submitted. Incomplete or incorrect solutions are invalid. Subscribers will receive one entry into the draw for each prize puzzle correctly submitted.
    
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11. How many draws can I enter per week?

    You receive one entry into the weekly prize draw for each correct prize puzzle you complete. There are three prize puzzles each week; therefore you have a maximum of three entries in total. Any correct entry into the weekly prize draw will automatically give you an entry into the monthly prize draw.
    
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12. When are the prize draws?

    The new prize puzzles are available each Monday at 00.01 GMT and you have until Sunday at 11.59 GMT to submit your prize puzzle entries. The prize draw will take place on Mondays at 12.00 midday. The monthly prize draw will run for each calendar month (first day 00.01am GMT to last day 11.59 GMT).
    
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13. When can I view the prize puzzle solution?

    To view prize puzzle solutions, check back on the Prize Puzzles page. You will need to click on the arrows on each puzzle to view the previous week's solution which will be published each Sunday at 00.01am GMT.
    
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14. How do I view my submitted answers?

    Go to My Account, you can view your previously submitted puzzles and answers under Prize Draw Entries on you personal profile page. If you want to view the solution, you can click on the puzzle and then select "View Solution".
    
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15. How do I find out if I have won a prize?

    You can check to see if you have won a prize by visiting the Prize Winners page. Here you can view the complete list of new winners each Monday at midday.
    
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16. How long will it take to receive my prize winnings?

    Your prize cheque will be sent to the address you have provided within six weeks of the draw.
    
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17. What are leaderboards and why do I earn points?

    The leaderboards add some friendly competition to the Telegraph Puzzles community. There is no cash prize involved. Players are rewarded for excellence in puzzle play. If you earn the top score (based on getting all the correct answers in the fastest time) you will find yourself at the top of the leaderboard. This is an honour system and we hope all users will play fairly.
    
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18. Which puzzles can I earn points playing?

    You can earn points by playing Quick, Cryptic, General Knowledge and Toughie Crosswords, as well as on all the Sudoku puzzles. Some puzzles are only available to print and you will not earn points on these puzzles. Please bear in mind that if you view the solution of any puzzle worth points before you have played it, you will not be able to play it later and earn points.
    
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19. How do I earn points?

    You can earn points by completing the interactive puzzles listed above. Each puzzle is worth a set number of points. View our Points Summary for more details. You will lose points for using letter hints or for submitting incomplete or incorrect answers. Unfortunately you cannot earn points on the puzzles that are only available to print.
    
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20. When does the timer start?

    The timer will start as soon as you press play or print a puzzle. If you submit a puzzle after the time bonus has elapsed, you can still earn puzzle points but not the time bonus points.
    
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21. What are time bonus points?

    When a new crossword puzzle is added to the website you will be able to earn bonus points. You can score double points by completing the puzzle within the set time frame. The time frame varies depending on the puzzle. See our Points Summary for more details. You cannot earn bonus points for archive puzzles.
    
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22. Can I submit incomplete puzzles?

    You can submit an incomplete puzzle, but we will deduct points for the missing answers. See our Points Summary for more details.
    
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23. What is a letter hint?

    A hint is a letter that can be revealed within a puzzle. If you click on any square within the puzzle and hit the "Letter Hint" button, the letter will be revealed. There are a maximum number of hints allowed for each puzzle type. See our Points Summary for more details.
    
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24. What if I don't want to appear on the leaderboard?

    You can change your privacy settings within My Account.
    
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25. Where can I find my name and ranking on the leaderboard?

    Visit the leaderboard and click on "Top Points", "Top Times" or "Most Played" to reveal the best players in each puzzle category. You can navigate through the leaderboard using the arrows at the bottom of the screen.
    
    The "Top Times" category gives a near real-time impression of the leaderboard and is updated throughout the day to display the cumulative top times since midnight (GMT).
    
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26. Can I save an incomplete puzzle to finish later?

    You can save incomplete puzzles to My Account. If you want to finish the game at a later date, click on the "Save" button in the top-right corner of the interactive puzzle tool. The timer will still be running even if you have saved the puzzle so you will need to return to it quickly if you want to score a top time or bonus points.
    
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27. How do I resume my saved puzzles?

    To resume a saved puzzle, go to My Account and click on "Saved Puzzles". This page will display your complete list of unfinished puzzles, with the date and time that you saved them. To restart a puzzle, click on the puzzle name and number.
    
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28. How do I submit a finished puzzle?

    Simply click on the submit button within the interactive puzzle tool, at the top-right corner of the screen.
    
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29. Can I check my answers are correct before submitting the puzzle?

    When you submit a puzzle we will tell you if an answer is incorrect. You can then chose to either submit the puzzle with the wrong answer or try a new answer. You have 6 chances to try new answers for word puzzles and 3 chances for number puzzles, but the timer will still be running. If an answer is incorrect on submission we will deduct points.
    
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30. How do I view the solution?

    You can view the solution once you have submitted the puzzle, otherwise you will not be eligible to earn points. You can view this solution by clicking on the puzzle, using the arrow button to the left of the date you can select the puzzle you are looking for. Then click 'view solution' just below this.
    
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31. Which puzzles can I print?

    You can print all the puzzles on the Telegraph Puzzles website. Just go to the puzzle you want to print and click on the print icon on the bottom left of the puzzle panel.
    
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32. Can I print puzzles in a larger format?

    Readers can print out a larger grid and text by doing the following:
    
    In the Telegraph Puzzles website, click the "Print" option for the puzzle concerned.
    That opens the printable puzzle.
    In your web browser (eg Internet Explorer, Firefox) go to File > Page setup.
    Change the page setup to, 120% size or 140% size, for example.
    
    This will print a bigger grid. It will also print larger type, which will go off the edge of the printed page if the page is Portrait-shaped, so you will now need to change to Landscape.
    
    With the printable puzzle on screen, click "Print" (Ctrl + P). Go to "Properties".
    Change to Landscape.
    Select Print.
    
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33. How do I set up a profile?

    Go to My Account and "Account Details" and complete the empty fields on the three tabs. You can upload a photo (jpeg format) and select a "Nickname" and your favourite puzzle.
    
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34. What if I don't want to set up a profile?

    When you log in as a new or existing subscriber you will be asked to complete your profile. This is entirely optional; you do not have to complete a profile to enjoy Telegraph Puzzles. But you will need to create a "Nickname" to appear on the leaderboards.
    
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35. How do I change my privacy settings?

    You can access your profile within My Account and change your privacy settings at any time.
    
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36. What does the 7 day free trial include?

    The 7 day free trial includes full access to the Telegraph Puzzles website. With the 7 day free trial you can enter the prize puzzle draws and collect points for the leaderboard which you can carry on to your subscription. To qualify for your 7 day free trial you need to register with your card details. Your subscription will start automatically at the end of your free trial period unless you cancel.
    
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37. I'm having logging in problems?

    If you are experiencing login problems please replace your 'Favourites' link or delete your Telegraph Puzzles website cookie and try to login again. You can email us at telegraphenquiries@telegraph.co.uk or call us at 0800 316 6977 if you have any further questions.
    
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38. Where can I find the name of today's Toughie setter?

    A running list of Toughie setters, from the very first Toughie up to the most recent can be found through The Knowledge > Inside Puzzles > Telegraph Toughie Compilers, or by clicking on the following link: Telegraph Toughie compilers.
    
    This list is updated daily, with the pseudonym of the Toughie compiler for the next day, giving subscribers a heads up on which compiler's style they will be battling against in advance.
    
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39. Is Telegraph Puzzles accessible on the iPhone or iPad

    Unfortunately the Telegraph Puzzles website cannot be accessed from the iPhone or iPad as they do not support Adobe Flash.
    
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40. What address do I mail the Herculis to?

    To enter by post:
    Mark your envelope Herculis (followed by the puzzle number) and post your filled-in grid, entry coupon and linked solutions to:
    Telegraph Media Group
    London
    SW1W 0DT
    
    To enter by email:
    Scan your filled-in grid, entry coupon and linked solutions, and email it to: prize.puzzles@telegraph.co.uk with Herculis (followed by the puzzle number) in the subject field.
    
    Entries must arrive Friday. The solution and winner's name can be found in The Daily Telegraph newspaper edition on the following Monday
    
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41. What address do I mail my Saturday Cryptic prize crossword to?

    To enter by post:
    Mark your envelope DT (followed by the puzzle number) and post to:
    Telegraph Media Group
    London
    SW1W 0DT
    
    To enter by email:
    Scan your filled-in solution and email it to: prize.puzzles@telegraph.co.uk with DT (followed by the puzzle number) in the subject field. Please include your name and address within your email, as prizes will be sent via post.
    
    Entries must arrive by 9am on Friday. The solution and winners' names can be found in The Daily Telegraph newspaper edition on the following Monday.
    
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42. What address do I mail my Saturday Giant General Knowledge crossword to?

    To enter by post:
    Mark your envelope GK (followed by the puzzle number) and post to:
    Telegraph Media Group
    London
    SW1W 0DT
    
    To enter by email:
    Scan your filled-in solution with entry coupon, and email it to: prize.puzzles@telegraph.co.uk with GK (followed by the puzzle number) in the subject field.
    
    Entries must arrive by Tuesday week, i.e. 9 days after publication. The solution and winners' names will be published in two weeks' time.
    
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43. What address do I mail my Sunday Cryptic or GK prize crossword to?

    To enter by post:
    Mark your envelope Cryptic or GK respectively (followed by the puzzle number) and post to:
    Telegraph Media Group
    London
    SW1W 0DT
    
    To enter by email:
    Scan your filled-in solution with entry coupon, and email it to: prize.puzzles@telegraph.co.uk with Sunday Cryptic or Sunday GK (followed by the puzzle number) in the subject field.
    
    Entries must arrive by Thursday week, i.e. 11 days after publication. The solution and winners' names can be found in The Sunday Telegraph newspaper edition two weeks after publication.
    
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44. What address do I mail the EV to?

    To enter by post:
    Mark your envelope EV (followed by the puzzle number) and post to:
    Telegraph Media Group
    London
    SW1W 0DT
    
    To enter by email:
    Scan your filled-in solution with entry coupon, and email it to: prize.puzzles@telegraph.co.uk with EV (followed by the puzzle number) in the subject field.
    
    Entries must arrive 17 days after publication. The solution and winners' names can be found in The Sunday Telegraph newspaper edition three weeks after publication.
    
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45. How are the Difficulty Ratings and User Ratings determined?

    The Difficulty Rating is set automatically, according to the average length of time taken by subscribers who have solved that puzzle.
    
    The User Rating is input by the subscriber. When one closes a puzzle, it asks you "How did you find this puzzle?" There is a drop-down menu with ratings ranging from "Extremely pleasurable" to "Downright infuriating". The subscriber chooses the rating and then clicks "Rate!". The system then arrives at an average User Rating.
    
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