Claim a Metro refund
A reminder to all passengers delayed by the Metro Breakdown, here’s how you can get a refund.
Any time where you are delayed for over 15 minutes, you are able to claim a refund via our email contactus@twmetro.co.uk.
— Tyne and Wear Metro (@My_Metro) Wed Sep 21 18:56:12 +0000 2016
More »To claim a refund we require a copy of your Pop card or the original Metro ticket (we ask for originals so they can’t be transferred to another claimant) together with a brief description of the delayed journey including time, location, and where you were travelling to.
You can send this information via a pre-paid customer response form that can be picked up from any Nexus TravelShop or write to our Customer Relations team at:
Customer Relations, Tyne and Wear Metro, Metro Control Centre, South Gosforth, Newcastle Upon Tyne, NE3 1YT
Or Freepost at: Freepost RSRE-LZCB-LTUE, DB Regio Tyne & Wear Ltd, Metro Control Centre, South Gosforth Station, Station Road, Newcastle, NE3 1YT
Pop card holders and Network One ticket holders can scan and email a copy to contactus@twmetro.co.uk.
Claims must be submitted within 28 days of the date of the incident. Please submit a seperate form for each claim.