Support

Getting Started FAQs for Film Festivals

How does all this work?

Create a project

Upload a Video

Find Festivals and Submit

Add to Your Watchlist

How much does it cost?

Do I need to provide any rights to my work?

Secure Online Screeners

What is a Secure Online Screener?

Does every festival accept Secure Online Screeners?

Can I use my YouTube video as a submission video?

How do I upload my video?

Do my videos play in HD?

What formats do you accept?

How long does it take to upload a video?

What is a private video?

How can I ensure my video is private?

How do I edit my video information?

How do I view my video?

How do I attach a screener to my festival submission?

How do I replace the screener attached to my submission?

How do I delete my video?

What should I do if my video won’t upload?

How long does it take for my video to process?

Why did I get a processing error?

Can the festival see my old videos?

Can I submit a Vimeo link as my submission copy?

Can I share a Vimeo link to my press kit videos (e.g. trailers, clips etc.) with festivals?

How do I add a Vimeo link to my project?

How do I share a Vimeo link with festivals?

Can I password protect my Vimeo link when I share it with festivals?

How does the festival view my Vimeo video?

I already uploaded my project video to Withoutabox / IMDb. How do I replace the video with a Vimeo link?

Can I update Vimeo details after attaching the link to a submission?

Can I remove the Vimeo link associated with my project?

How can I watch the Vimeo video associated with my project?

Can I upload a video to Withoutabox / IMDb and include a Vimeo link as well?

Are there any differences between uploading video to Withoutabox and providing Vimeo links?

Why do I need to confirm Vimeo privacy settings while saving the Vimeo link?

Manage Your Submissions

How do I track my submission?

How do I attach a screener after my submission is complete?

What is my Withoutabox tracking number?

How do I replace the screener attached to my submission?

How do I view my transactions?

I opted to send a DVD, where do I send it to?

What is Submission Protection?

How do I change the category for my submission?

How do I pay my entry fees online?

How do I know if my payment went through?

How do I withdraw my submission?

Can I change my submission copy format or cover letter after my submission is completed?

Manage Your Project

How do I edit my project information?

How can I create a new project?

I created a film project. Can I change it to a script project?

What is a Press Kit?

How do I create Press Kit and add assets to it?

Why is my Press Kit inactive?

How do I upload a script to my project?

How do I upload a video to my project?

How do the Discount Packages work?

Can I change the project associated with my Discount Package?

Manage Your Account

How can I change the email address associated with my Withoutabox account?

Can more than one email address be associated with my Withoutabox account?

How can I change/reset my password?

How do I link my Withoutabox and IMDb accounts?

Can I change the IMDb account linked with my Withoutabox account?

How do I change my email preferences?

How can I delete my account?

I cannot log in. What do I do?

IMDb Title Page

Is my project eligible for an IMDb Title Page?

How long does it take to receive an IMDb Title Page?

My IMDb Title Page is pending verification. What do I need to do?

How do I add a video to my IMDb Title Page?

How do I edit my IMDb Title Page?

Are updates to my project automatically transferred to my IMDb Title Page?

Other Services

How can I use CreateSpace to enable my film for sale on Amazon?

How can I submit my film or script to Amazon Studios for production consideration?

How can I leverage IMDbPro to connect with entertainment professionals as my film project evolves?

For Film Festivals

How does Withoutabox work for film festivals and screenplay competitions?

What services does Withoutabox offer for managing film submissions?

How do I get started?

How does Withoutabox charge festivals and competitions?

Fire TV App

When will the app be available?

Is there a fee to use the app?

Do I need to buy Fire TVs to use the app?

Once the app is available to all festivals, how can I get the app?

Does it work on the Fire TV and the Fire TV stick?

We don’t currently use Withoutabox’s desktop judging functionality. Can I still use the Fire TV app?