Help

The most convenient way to contact us is by filling in the online contact form. The form is designed to help you specify the problem or the query and then direct it to the member of staff best suited to deal with it.

Alternatively we are always happy to hear from you and help with any queries or problems. We endeavour to answer all queries within 24 hours.

We are also very happy to receive your feedback and suggestions. All emails are personally read and replied to by our Customer Service staff. Please send your emails to help@support.bookdepository.com

We have taken all possible steps to secure your credit card details by using high grade Secure Socket Layer (SSL) for all transactions involving information passed between your computer and our server. SSL encrypts the data so that no-one will be able to access the data in its original format.

Please note that in the event of unauthorised use of your card you should notify your card provider in accordance with their own procedures.

If you need any additional information about our Security and Privacy policies, please contact our Customer Service team on help@support.bookdepository.com and one of our Customer Service agents will be happy to advise you.

Here at Book Depository, we are fully committed to meeting the requirements of the Disability Discrimination Act. We are making every effort to ensure our communications are accessible to those with special needs. To this end, our website adheres to priority 1, 2 and 3 guidelines of the W3 Web Content Accessibility Guidelines.

Links
Many browsers (such as JAWS, Home Page Reader, Lynx and Opera) can extract the list of links on a page and allow you to browse the links separately from the page. Link text is never duplicated on our site. Two links on the same page with the same link text always point to the same address.

PDFs
We continually make efforts to minimise the number of PDFs on our site. Where they appear, they are accompanied by a link to the Adobe site where you can download free Acrobat Reader software, allowing you to view these documents.

Help with finding content
Every page of the site features a 'Help' link at the top. Our help section exists to help you find your way to key information in the site. It also features tips on how to use search on the site.

Images
Decorative and functional images may feature null ALT attributes. Other images on the site include descriptive ALT attributes.

Layout
The site is free of frames and uses a cascading style sheet. Tables are used for tabular data, but we have avoided using them to dictate the layout of our pages. The stylesheet uses relative font sizes and is written to display pages correctly in most commonly-used browsers.

Text size
Most modern browsers have an option to increase the size of viewable text. This is generally located in the top toolbar of your browser under the 'View' option. You can also use the CTRL key with the '+' plus key (to make text larger) or the '-' minus key (to make text smaller)

We accept payments made with the following credit cards: VISA, MasterCard, AMEX, VISA Debit, VISA Delta, Maestro, Electron. We are also happy to accept PayPal. Unfortunately, we are unable to accept JCB.

Once you have entered your details online through our secure server, you have the option to store the card for use in the future, subsequent orders can be placed simply by logging into your account using your email address and password and selecting a credit card option from the list of those previously used - you would still have to enter the card's CVV number at this point.

We accept payments in Sterling, Euros, US Dollars, Canadian Dollars, Australian Dollars, NZ Dollars, Singapore Dollars, Hong Kong Dollars, Czech Koruna, Israeli Shekel, Japanese Yen, Norwegian Krona, Polish Zloty, Swedish Krona, Swiss Franc, Thai Baht, Hungarian Forint and Taiwan New Dollar - there is a select currency dropdown menu at the top right of the homepage to change the currency display into the one most appropriate for you. We charge in the currency selected.

We've spent quite a bit of time on our search engine and really hope it will help you search for, refine, and find the title you want. We've also added the ability to browse to categories and then search within them as we recognised that although you're a Food & Drink fan, for example, you might want to see just forthcoming vegetarian titles today.

The website provides several ways for you to find the item you need. Apart from the main search option, which you can find at the top centre of the screen, you can also browse through our subject catalogue, which provides a convenient way to find books of interest even if you do not know the title or author or select one of the top-selling products in each category. On each category page there is a tab at the top in order for you to view all the books in that category and its sub categories these will be large numbers so we've sorted them by bestselling but give you the tools to change this as you wish.

Additionally, we have an advanced search feature which allows you to refine your search in a number of different ways. The link to this is below the "Find book" button and allows you to search by Title, Author, Publisher and ISBN in any combination.

When you find a book that you are interested in, you can either add it to your basket if you want to order it right away or add it to your wishlists if you want to come back to it later. This will allow you to look again at the book whenever you review your wishlists.

The ISBN (International Standard Book Number) is unique to each book, and the edition of that book. The ISBN has traditionally been made up of 10 numbers -- inputting a number in this format should return just one result.

Please keep in mind that new editions of a title will have new ISBNs, so checking on the author or title is also often worthwhile. The ISBN has changed to a 13 digit number in order to accommodate the number of titles being published, so don't be surprised if you start seeing numbers beginning with 978.

Your details

1. When you register with The Book Depository website, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.
2. If any of your details change, such as your credit card billing address, you must inform The Book Depository as soon as possible. You may update your details by signing into your account on The Book Depository website, and updating your online wallet.

The contract between us

1. Any contract for purchases made through The Book Depository website will be with The Book Depository Limited whose registered office is situated at The Book Depository Limited, 60 Holborn Viaduct, London, EC1A 2FD company registration number 5124926. Our VAT registration numbers are listed in Value Added Tax (VAT) section below.
2. The Book Depository must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed. Payment is taken at the point of order. Once payment has been received The Book Depository will confirm that your order has been received by sending an email to you at the email address you provide. The order confirmation email will include your name, the order number and the total price. The Book Depository acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
3. The Book Depository is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by email. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.
4. This Site is for personal and non-commercial use. You may not use the site to place orders which will be, or are being, sold on to a third party. If you are suspected of using the site in this way then we reserve the right to withdraw from the contract and cancel your orders.

Your right of cancellation

1. If you are an individual and are not buying goods on behalf of a business, you can cancel your order without giving any reason within 14 days from the day on which you receive your items (or the last item if they were shipped separately). You must notify us of your cancellation. You can notify us through our online contact form or by completing this online cancellation form.
2. You will be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty. You must send the item back to us no later than 14 days from the day on which you notified us of your cancellation, by following the instructions we send you.
3. We will refund the price of the item no later than 14 days from the day on which we receive the item back from you or, if earlier, the day on which you provide evidence reasonably acceptable to us that you have sent the item back. We'll refund the same means of payment as you used to make your purchase.

Availability of goods you order
If The Book Depository has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by The Book Depository from your credit card will be re-credited to your account and The Book Depository will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. The Book Depository will not be obliged to offer any additional compensation for disappointment suffered. Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price may take a few hours to update. Please note that the price the goods are offered for tender are as displayed in your online basket.

Multi-buy offers
Promotions apply to listed titles only, which are subject to change and availability. If you choose to purchase a product from a multi-buy offer, but do not purchase enough products to qualify for the special discount, the product will be charged at the normal price. Please note that on 3 for 2 promotions (and other multi-buy offers), the lowest priced title will always be the 'free' item.

Delivery of goods to you
The Book Depository will post, or arrange a courier on your behalf, for the goods ordered by you to the person and address you give The Book Depository at the time you make your order. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of dispatch of the order. All delivery times quoted on the web site are estimates only, based on availability, normal processing and delivery companies. You will become the owner of the goods you have ordered when the goods are dispatched to you from our distribution centre.

Value Added Tax (VAT)
All prices displayed on The Book Depository website are inclusive of your local Tax (or applicable local sales tax, VAT and similar taxes). Your final price may be different depending upon the tax that applies to your delivery location. Where The Book Depository apply a different tax rate based on the destination of the goods, this will be declared in the checkout.

When ordering goods from The Book Depository for delivery overseas, you may be subject to import duties and taxes that are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from The Book Depository, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

VAT registration numbers
Austria 437/4614
Belgium BE 0842 561 893
Bulgaria BG3075132408
Croatia HR16379598282
Cyprus CY99200052Z
Czech Republic CZ683052523
Denmark DK12641915
Estonia EE101519487
Finland FI24504502
France 79 498136506
Germany 252 8258 94
Greece EL997542198
Hungary HU26908355
Ireland IE9811968B
Italy IT00146599998
Latvia LV90009697727
Lithuania LT100006871218
Luxembourg LU25128942
Malta MT20619027
Netherlands NL823500962B01
Portugal PT980464315
Poland PL5263087768
Romania RO30232444
Slovakia SK4020351170
Spain N8262632F
Sweden SE502070939901
UK 840 3399 30

ABN number: 19 824 886 404

Liability
This is as follows:

1. If the goods The Book Depository delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, The Book Depository shall have no liability to you unless you notify The Book Depository in writing at The Book Depository contact address of the problem within ten working days of the delivery of goods in question.
2. If you do not receive goods ordered by you within 30 days of the date on which they were dispatched to you, The Book Depository shall have no liability to you unless you notify The Book Depository in writing at The Book Depository contact address of the problem within 40 days of the date on which the goods were dispatched to you.
3. If you notify a problem to The Book Depository under this condition, The Book Depository only obligation will be, at its option, to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question to the original method of payment, unless such method is no longer valid in which case The Book Depository e-coupons will be issued to the value of the refund due.
4. The Book Depository will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to The Book Depository under this condition and The Book Depository shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph (c) above.
5. Nothing in this condition is, however, intended to limit any rights you might have as a consumer under applicable local law that may not be excluded nor in any way to exclude or limit The Book Depository liability to you for any death or personal injury resulting from its negligence.

Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract.

Force Majeure
The Book Depository shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Invalidity
If any part of these conditions is unenforceable (including any provision in which The Book Depository excludes its liability to you) the enforceability of any other part of these conditions will not be affected.

Complaints
The Book Depository operates a complaints handling procedure which is used to try to resolve disputes when they first arise. If you have a complaint, please contact the Customer Service department at the following address: Customer Service Manager, The Book Depository Limited, Goodridge Business park, Goodridge Avenue, Gloucester, Gloucestershire GL2 5EB

Governing Law
The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us. The European Commission provides for an online dispute resolution platform, which you can access here: http://ec.europa.eu/consumers/odr/. If you would like to bring a matter to our attention, please email us at help@support.bookdepository.com.

Entire Agreement
These terms and conditions, together with the current The Book Depository website prices, delivery details and The Book Depository contact details, set out the whole of our agreement relating to the supply of the goods to you by The Book Depository. These terms and conditions cannot be varied except in writing signed by a director of The Book Depository. In particular nothing said by any sales person on behalf of The Book Depository should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by The Book Depository. The Book Depository shall have no liability for any such representation being untrue or misleading.

Disclaimer
The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays. The Book Depository shall not be responsible for any detrimental reliance you place on this website or its contents.
The Book Depository is providing this site and its contents (including any downloadable data or software) on an 'as is' basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties, whether express or implied, to the fullest extent permitted by applicable law. In addition, The Book Depository makes no representations or warranties about the accuracy, completeness or suitability for any particular purpose of the information and related graphics published in this site or that any software or the server that makes it available are free of viruses or other harmful components. The information contained in this site may contain technical inaccuracies or typographical errors. All liability of The Book Depository howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by applicable law.
Neither The Book Depository nor any of its Directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Hyperlinks
Our website may contain hyperlinks. These hyperlinks connect you to sites of other organisations which are not our responsibility. We have used our reasonable endeavours in preparing our own website and the information included in it is done so in good faith. However, we have no control over any of the information you can access via other websites. Therefore, no mention of any organisation, company or individual to which our website is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of The Book Depository.

Copyright notice
All design, text, graphics and the selection or arrangement thereof are the copyright of The Book Depository, or of other copyright owners. Permission is granted to electronically copy and print in hard copy portions of this site for the sole purpose of placing an order with The Book Depository, or using this site as a shopping resource. Any other use of materials on this site (including reproduction for purposes other than those noted above and modification, distribution, or republication) without the prior written permission of The Book Depository is strictly prohibited.

Trade marks
The Book Depository and The Book Depository logo are registered trademarks belonging to The Book Depository Limited. All other trademarks, product names and company names or logos used in this site are the property of their respective owners. No permission is given by The Book Depository in respect of the use of its or any such other trademarks, product names, titles or logos and such use may constitute an infringement of the holder's rights.

Submitting text for publication on The Book Depository.co.uk

• Users of our site may submit material for publication in various areas of the site (e.g. reviews and comments). We accept no liability in respect of any material submitted by users and published by us and we are not responsible for its content and accuracy.
• If you want to submit material to us for publication on The Book Depository.com, you may do so on the following terms and conditions:
• Publication of any material you submit to us will be at our sole discretion. We reserve the right to make additions or deletions to the text or graphics prior to publication, or to refuse publication
• You warrant to us that any material you submit to us is your own original work and that you own the copyright and any other relevant rights
• You warrant that the material you submit is not obscene, offensive, defamatory of any person or otherwise illegal
• You agree not to post material which is deliberately intended to upset other users
• You acknowledge that any breach of these warranties may cause us damage or loss and you agree to indemnify us in full and permanently against any third party liabilities, claims, costs, loss or damage we incur as a result of publishing material you submit to us, including consequential losses.
• We reserve the right to remove your access to individual services completely if we believe you are abusing the services in any way.

Interpretation
In these terms and conditions:-
'The Book Depository' means The Book Depository Limited, 60 Holborn Viaduct, London EC1A 2FD any connected organisation that actually supplies goods ordered by you and any successor to its business;
'working day' means every day of a calendar year apart from weekends and statutory and public holidays;
'us' means The Book Depository and you together; and
'you' and 'your' means the person ordering goods under these terms and conditions.

We really don't like the excitement of choosing a book we want to buy on a web site and then hitting a big login block at the checkout - so when we designed this site we thought we'd do away with it!

You don't need to log into the checkout to buy and you do have an option right at the end to save your details for next time - to save even more time on the few forms there are. You can still track your orders with your order number and surname without an account - however you will need to set one up to view order history, maintain multiple delivery addresses, credit cards etc and do fun stuff on the site like write reviews.

1. No purchase necessary. Proof of entering is not proof of receipt of entry.

2. To be eligible, entries must be received on or before the competition closing date. All entries shall become the property of The Book Depository, and their directors, officers, representatives, advertising and promotional agencies are not responsible for contacting or forwarding prizes to entrants who provide unclear or incomplete information or for entries lost, misdirected, delayed or destroyed.

3. The competition is open to all excluding residents of Italy. Parents/guardians must submit the entry for those under the age of 16. Images must not contain photographs of minors without an adult's consent.

4. The prize winner will be decided by The Book Depository. The Book Depository will not enter into correspondence about the choice of winner.

5. The competition ends as specified on the competition page -- no entry received after that time will be considered. The winner will be announced as specified on the competition page. There is one prize.

6. The promoter reserves the right to amend the specification of the prize or offer an alternative prize of equal or greater value.

7. The prize winner will be notified by telephone/email. If the selected entrant does not meet all of the contract conditions, another entrant will be selected from the remaining eligible entries.

8. The competitions are not open to employees of The Book Depository and their sponsors or their immediate families.

9. By entering the contest, entrants, consent to the use of their names, city of residence, photograph and/or image for publicity purposes in all media carried out by The Book Depository, without payment or compensation.

10. The decisions of the contest judges are final. The prize must be accepted as awarded.

11. The right is reserved to terminate or withdraw this contest at any time.

12. All entries become the property of The Book Depository, who assume no responsibility for lost, stolen, delayed, damaged or misdirected entries or for any failure of the website during the promotional period, for any problems or technical malfunction of any telephone network or lines, computer online systems, servers, access providers, computer equipment, software, failure of any email or entry to be received by The Book Depository on account of technical problems or traffic congestion on the Internet or any website, or any combination thereof including any injury or damage to an entrant's or any other person's computer related to or resulting from playing or downloading any material in the promotion. The Book Depository reserve the right, in its sole discretion, to cancel or suspend the email portion of this contest should a virus or bug or other cause beyond the reasonable control of The Book Depository corrupt the security or proper administration of the contest. Any attempt to deliberately damage any website or undermine the legitimate operation of this promotion is a violation of criminal and civil laws, and should such an attempt be made, The Book Depository reserve the right to seek remedies and damages to the fullest extent permitted by law, including criminal prosecution. Entries are subject to verification and will be declared invalid if they are illegible, mechanically reproduced, mutilated, forged, falsified, altered or tampered within any way. Entrants agree to abide by the Contest Rules and the decisions of the independent judging panel, which are final.

13. Entries must be submitted by the named entrant (or their parent/guardian for children aged 16 or under) and will be invalid if found to come from a third party. Multiple entries from a single source (e.g 'competition entry' website/company) will be disqualified.

14. For name/county of prize winner, please send a stamped addressed envelope marked The Book Depository, 60 Holborn Viaduct, London, EC1A 2FD. No entries should be sent to this address.

15. Entry to the competition is conditional on acceptance of these terms and conditions.

16. The email address and phone number you provide to enter the competition will be used by us to contact you if necessary, and will not be shared with other companies. The Book Depository will only use your email address in compliance with the provisions of the Data Protection Act 1998 and in accordance with our privacy policy.

17. The Promoters have organised these prize draws in good faith and do not accept liability relating to the prize.

If you have lost your password, go to the login screen and below the login boxes you'll see a link to Forgotten Password. Click on this link and you will be asked to enter the e-mail address attached to your account, once you've entered this you'll be sent a link - click on this to enter a new password.

Please note that resetting your password in this way will result in any stored addresses and cards being deleted from your account. However it will not affect any of your existing orders.

If you no longer have access to your e-mail address, you will have to set up a new account entirely.

WEEE Directive details
The Waste Electrical and Electronic Equipment Directive ("the WEEE Directive") is a directive from Europe. As a member of the European Union, the United Kingdom implemented the WEEE directive as UK law on the 2nd January 2007. The purpose of the WEEE Directive is to reduce the amount of waste electrical and electronic equipment (known as "WEEE") being disposed of to landfill by promoting the separate collection, treatment and recycling of WEEE for environmentally sound disposal, so as to minimise the potential effects on the environment and human health that may arise from the presence of hazardous substances commonly found in electrical and electronic equipment ("EEE").

As a retailer of electrical goods, The Book Depository (London) Limited (The Book Depository) is committed to complying with all applicable laws and regulations relating to WEEE ensuring that we are endeavouring to fulfil our environmental responsibilities at all times. The Book Depository will provide a free take back service on EEE to all customers who make a "like for like" purchase from The Book Depository.

Provided that within 28 days of a purchase of EEE from The Book Depository a customer who returns an old item of EEE to our warehouse (regardless of from where and when it was purchased) AND provides a valid receipt of the new EEE purchased from The Book Depository, then The Book Depository will accept the old item free of charge.

The Book Depository free take back service will only be available to customers where there is a like for like comparison between the new purchased product and the old product brought in for disposal (for example: a new eReader for an old eReader).

The Book Depository offer a free home collection service for this service in the UK.
To discuss arrangements with us please contact us.

As of 1st April 2007 all producers of electrical and electronic items were required to incorporate the following "crossed-out wheeled bin" symbol on their products. This symbol will indicate that the item should not be disposed of through household waste and should be properly disposed of via a retailer take back scheme or their local civic amenity site licensed to accept WEEE.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Book Depository uses cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Specifically we use the following cookies:

• A session cookie [ENTITY_SESS_ID_UK]
  This cookie would remember the currency you have selected, which page to return to when you log on etc. The site could deliver a poor experience without it.
• Basket cookie [basket]
  This cookie links customers with their respective baskets and basket items. These values are kept on the database and the cookie lets us know which order belongs to which user. This is required to place an order.
• Analytics cookies [__utma, __utmb, __utmc, __utmz]
  These cookies stem from Google Analytics and are used to track user behaviour on the site, we look at visitor numbers, page views etc, but they won't identify you as an individual. Not required to use the site.
• Affiliate cookie [PAPVisitorId]
  This cookie belongs to the affiliates system. It keeps track of the origin of a visit and applies the appropriate commission in case of a sale. Not required to use the site.
• DoubleClick cookie [id]
  DoubleClick is our online advertising supplier, who may set cookies on your browser to track advertisement performances as well as enable us to tailor our online advertising with products and categories you are interested in. Not required to use the site.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

While you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to shop online or access any areas reserved for registered users.

You can find out more about the way cookies work on http://www.cookiecentral.com

The Book Depository affiliate scheme enables you to earn a commission from products purchased by people you send to our website.

You can send people to us in a number of ways, including; links in your e-mails, a link on your blog, links in posts you make to your blog, Twitter account or via banners and buttons you add to your site.

For more advanced users we can also offer a tailored web feed of product links which you can request once you're signed up to the scheme.

Find out more about affiliates

Summary for people who are not lawyers:

• We fully abide by the Data Protection Act.
• We'll never share, sell or otherwise leverage your data unless you agree to it
• The information we collect is necessary for the smooth running of an e-commerce website - don't worry, we'll only ask for data that we need.
• If you have any questions, requests etc just drop us a line and we'll do our best to help

The full text for people who enjoy reading this sort of thing:
This privacy policy sets out how The Book Depository uses and protects any information that you give The Book Depository when you use this website.

The Book Depository is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us via the Contact us page.

The Book Depository may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect
We may collect the following information:

• name and contact information including email address
• demographic information such as postcode, preferences and interests
• information about your purchases
• other information relevant to customer surveys and/or offers

The Book Depository collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our web site and other sites accessible from them. We also collect information about the transactions you undertake including details of payment cards used.

We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, and if you've opted-in, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or post.
• We may use the information to customise the website according to your interests.
• We will use sales data to populate our 'live sales' map. This is completely anonymous and is only ever displayed at a country level. No correlation could be made between a specific customer's purchase and the book displayed on screen and is not dissimilar to other 'recently sold' displays on many websites.

Use of your information and your preferences
We will use your information to provide and personalise our service. We will also use your contact details to communicate with you. We may use your information to send you offers and news about products and services. Once you have registered to use The Book Depository Ltd, you will be provided with access to a "My account" page that will allow you to tailor our communications to your preferences.

To change your contact preferences simply click "My Account" at the top of the page and click "My contact preferences". If you do not want to receive commercial marketing communications from us, please select your choices by using the boxes available on that page. Please note you will still receive transactional emails from us.

We like to hear your views to help us improve our service. From time to time, we may contact you by email to ask your opinions. Again, if you do not want to be contacted for this purpose, please make your choice on the "Contact preferences" page.

Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

For e-mail notifications of out of stock titles we will only use your e-mail address for this purpose and not for additional marketing.

Your interactions
If you decide to delete your account/leave The Book Depository your personal account details will be deleted. Any reviews you have written will not be deleted but default to 'anonymous'.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

The Book Depository uses cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring.

This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile. In addition, any visitor who has clicked on a The Book Depository advertisement on another site that links to The Book Depository will be sent a semi-persistent (e.g. 30 days lifetime) anonymous cookie that will allow us to analyse advertising effectiveness and manage our relationship with affiliate sites.

While you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to shop online or access any areas reserved for registered users.

You can find out more about the way cookies work on http://www.cookiecentral.com.

Data transfer
Under the Data Protection Act 1998, The Book Depository Ltd is required to tell you if it transfers or intends to transfer information which it holds about you to countries outside the European Economic Area ("EEA").

The Book Depository Ltd is a subsidiary of Amazon.com, Inc. Amazon.com, Inc. and its controlled subsidiaries are participants in the Safe Harbour programme developed by the US Department of Commerce and the European Union. Amazon has certified that they adhere to the Safe Harbour Privacy Principles agreed upon by the US and the EU. For more information about the Safe Harbour and to view the certification, visit the U.S. Department of Commerce's Safe Harbour website. If you would like to learn more about the Safe Harbour programme, please send an e-mail to safeharbor@amazon.com. The Book Depository Ltd shares information only as described below, with its parent company Amazon.com, Inc. and the subsidiaries which Amazon.com, Inc., controls and that are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Policy.

The Book Depository Limited currently transfers such information outside the EEA for secure storage on its servers which are currently located in the United States. Because The Book Depository Ltd servers are located in the United States, the transfer of all of The Book Depository Ltd data (including the personal details contained in your account) outside the EEA is necessary to enable The Book Depository Ltd to operate its website and provide products and information to you.

By accessing and using The Book Depository Ltd website you are deemed to have accepted The Book Depository Ltd Terms and Conditions of Use, and to have consented to the transfer and storage of your personal information and data outside the EEA. If you do not wish any of your personal data or information to be stored or transferred outside the EEA, you may withdraw your consent to such at any time by notifying The Book Depository Ltd Customer Service Manager at the address at the end of this page. However, because The Book Depository Ltd servers are located outside the EEA, if you withdraw your consent, The Book Depository Ltd will no longer be able to provide you access to or use of its website.

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at via our Contact us page.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about our group of companies which we think you may find interesting.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to:

Customer Services Manager,
The Book Depository Limited,
Goodridge Business Park,
Gloucester,
GL2 5EB

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us via the Contact us page as soon as possible, or at the above address. We will promptly correct any information found to be incorrect.

We currently ship to the following countries free of charge:

A - Andorra, Antigua And Barbuda, Argentina, Aruba, Australia, Austria

B - Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bosnia and Herzegovina, Brazil, British Virgin Islands, Brunei Darussalam, Bulgaria

C - Canada, Cayman Islands, Chile, China, Cocos (Keeling) Islands, Comoros, Cook Islands, Croatia, Cyprus, Czech Republic

D - Denmark, Dominica, Dominican Republic

E - Estonia, El Salvador

F - Falkland Islands, Faroe Islands, Federated States of Micronesia, Fiji, Finland, France

G - Germany, Gibraltar, Greece, Greenland, Grenada, Guadaloupe, Guam, Guatemala

H - Hong Kong, Hungary

I - Iceland, Indonesia, Ireland, Israel, Italy

J - Jamaica, Japan, Jordan

L - Latvia, Liechtenstein, Lithuania, Luxembourg

M - Macau, Macedonia, Madagascar, Malaysia, Maldives, Malta, Martinique, Mauritius, Mexico, Monaco, Montenegro

N - Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Norway

O - Oman

P - Philippines, Poland, Portugal, Puerto Rico

Q - Qatar

R - Reunion, Romania

S - Saint Helena, Saint Lucia, Saint Pierre And Miquelon, Saint Vincent And The Grenadines, Samoa, San Marino, Saudi Arabia, Serbia, Seychelles, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Suriname, Sweden, Switzerland

T - Taiwan, Thailand, Trinidad And Tobago, Turkey

U - Ukraine, United Arab Emirates, United Kingdom, United States, US Virgin Islands

V - Vanuatu, Vatican City

We're sorry if your country isn't on the list, we review the list of countries we ship to regularly with a view to expanding these where possible.

Please note you are responsible for any local taxes and shipping. Any applicable local sales tax, VAT and similar taxes will depend on the tax that applies to your delivery location and any changes will be displayed in the checkout.

Dispatch times may vary for each item even if they are ordered at the same time. It really depends on the book -- you can see the relevant info on its page. You'll get a jolly email when your item has been dispatched so you can start making room on your shelves for your new books!

Once your order has been dispatched, we offer the following times for delivery in business days (Mon-Fri):

You can check your order here. If you were logged in when you placed the order, you can also have a look at your order history.

If your order is still processing, that means that we are searching the world for your items! If your order shows as dispatched and hasn't arrived in the expected time, please check with your local delivery office before contacting us with the details.

Can I cancel and return my order?

Sure, you can cancel your order within 30 days of receiving it by completing our online cancellation form. Once you've cancelled the order, you must send the parcel back to us within 14 days. Once we get it, you'll be refunded the price of the item(s) within 14 days. You'll be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty.

It is your responsibility to ensure safe return of the item(s) to us. If you return a high-value item, we recommend you use a recorded delivery service. We'll refund the same means of payment as you used to make your purchase.

Should you receive any items that you did not order, or that prove to be faulty, please contact us via the online contact form giving details of your order.

Promotions apply to listed titles only, which are subject to change and availability. If you choose to purchase a product from a multi-buy offer, but do not purchase enough products to qualify for the special discount, the product will be charged at the normal price. Please note that on 3 for 2 promotions (and other multi-buy offers), the lowest priced title will always be the 'free' item.

We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price may take a few hours to update. Please note that the price the goods are offered for tender are as displayed in your online basket.

Full site terms and conditions can be found here

Our aim is to make "All books available to All". AbeBooks, the world's largest online marketplace for books, lists over 100 million second hand, rare, and out-of-print books from more than 13,500 booksellers. We show a link to AbeBooks when we believe the title in question is out of print so we can help our customers track them down.

Books on the site are priced in Sterling, Euros, US Dollars, Canadian Dollars, Australian Dollars, NZ Dollars, Singapore Dollars, Hong Kong Dollars, Czech Koruna, Israeli Shekel, Japanese Yen, Norwegian Krona, Polish Zloty, Swedish Krona, Swiss Franc and Thai Baht as selected by the customer.

All prices include your local Tax. This may change dependent on your delivery location, details of which can be found in our terms and conditions.

Non-book products e.g. stationery, audio books etc have the standard rate of tax applied.

Tax on pre-orders will be estimated, the actual amount paid in tax will be confirmed on the dispatch note. The price of goods will not change as a result.

We accept payments made with the following credit cards: VISA, MasterCard, AMEX, VISA Debit, VISA Delta, Maestro, Electron. We are also happy to accept PayPal. Unfortunately, we are unable to accept JCB.

Once you have entered your details online through our secure server, you have the option to store the card for use in the future, subsequent orders can be placed simply by logging into your account using your email address and password and selecting a credit card option from the list of those previously used - you would still have to enter the card's CVV number at this point.

We accept payments in Sterling, Euros, US Dollars, Canadian Dollars, Australian Dollars, NZ Dollars, Singapore Dollars, Hong Kong Dollars, Czech Koruna, Israeli Shekel, Japanese Yen, Norwegian Krona, Polish Zloty, Swedish Krona, Swiss Franc, Thai Baht, Hungarian Forint and Taiwan New Dollars - there is a select currency dropdown menu at the top right of the homepage to change the currency display into the one most appropriate for you. We charge in the currency selected.

How is it going?
Book Depository is the fastest growing bookseller in Europe, shipping to thousands of customers every day throughout the world from our fulfilment centre in Gloucester, United Kingdom. We have over a million customers and a reputation for extremely high service levels.

The Long Tail: why are we making as many books available as possible?
Of the 30 million titles ever printed in the English language only a few million of these are in print. We are seeking to make available as many of these titles as possible (and working to do the same with foreign language titles). This way, we will have the largest breadth of titles available in the world.

Publishers and Distributors
We want to offer as many books as possible and we are very keen to talk to publishers and distributors about supply arrangements.

1. Purchase Orders; Pricing and Taxes: These terms and conditions govern TBD's purchase of Products from Vendor. "TBD" is The Book Depository Limited, a company registered in England and Wales with company number 5124926 whose registered office is at 60 Holborn Viaduct, London, EC1A 2FD. "Products" means all goods, including packaging, provided to TBD. TBD is not obliged to purchase Products, and Vendor is not obliged to sell Products, until Vendor acknowledges an order file issued by TBD ("OF"). Vendor will not substitute Products or combine or consolidate OFs without TBD's consent. Documents that TBD signs acknowledging receipt of Products do not constitute acceptance of the Products. TBD may modify or cancel OFs without penalty before the Vendor delivers the Products (such delivery in accordance with section 7). The Product price on the OF prevails over any list or invoice price. Prices include applicable fees, taxes (excluding VAT / GST as the case may be), duties, levies, commissions and other charges, unless otherwise agreed in writing. If Vendor reduces the price of the Products in the Vendor's price list, Vendor will pass on the full benefit of the decrease to TBD.

2. Product Images/Information: Vendor will make available to TBD, free of charge, all current Product information, including electronic images, recommended retail prices, age ratings, any product safety information required by applicable law to be displayed to consumers and Product information collected by TBD from Vendor's website ("Product Information). Vendor will provide timely updates to the Product Information. Vendor grants TBD a non-exclusive, worldwide, irrevocable and royalty-free license for such period as the rights the Vendor has in the Product Information subsist at law to: (a) use, copy and display the Product Information on or in connection with any website (or similar ecommerce channel); (b) convert to digital electronic form, excerpt, reformat, adapt or otherwise create derivative works of the Product Information; (c) use all trademarks or trade names included in the Product Information; and (d) sublicense any of the foregoing rights for the purpose of marketing and promotion of the Products.

3. Warranties: Vendor represents and warrants that: (a) Products are safe, fit for purpose and free from any defects; (b) Product Information is accurate and complete and that neither TBD's exercise of its license rights, nor its sale, marketing or distribution of the Products, will violate any copyright, trademark, design, database or other third party's rights; (c) Products, including Product Information and import documentation (if applicable) comply with all applicable laws and rules and unless otherwise agreed, are CE compliant and are supplied with all available European language versions of instructions and warranty and equipment (including, where relevant, a plug suitable for the country of delivery of the Products); (d) the Products may be lawfully marketed, sold and distributed without restriction; and (e) no Products were produced, manufactured, assembled, or packaged by forced, prison or child labour (defined as age 15 or below or the minimum working age within the applicable jurisdiction, whichever is older).

4. Product Recalls; Product Returns; Effect of Remedies: Vendor will provide TBD immediate written notice of any recall. Vendor is responsible for the reasonable costs TBD incurs in a recall. TBD may return for a full refund at Vendor's expense any Product that (a) is damaged, defective, not fit for any purpose claimed by Vendor (or a Product manufacturer) or breaches any warranty or representation in section 3; (b) does not conform to agreed specifications or to samples; (c) is subject to recall; or (d) was not ordered in an OF by TBD. Where TBD returns Product for any of the reasons set out in this section, Vendor will inspect any returned Products and send written notice of any damages or shortages to TBD without delay. Vendor has a maximum of 6 months, from the date of dispatch of the returned Product from TBD's premises, to challenge the right to return some or all of the returned Product. Title to any Product returned to Vendor remains with TBD until Vendor has paid all monies related to that returned Product. Payment of an invoice does not limit TBD's remedies.

5. Vendor Defence and Indemnification: Vendor will defend TBD, its affiliated companies, and their respective officers, directors, employees, contractors and agents (the "TBD Parties") against any claim that arises, directly or indirectly, from: (a) any death of or injury to any person, damage to any property or any other damage or loss due to any defect in or use of any Product; (b) any breach of the warranties in Section 3; (c) any Product recall; (d) Vendor's negligence, strict liability or intentional misconduct; and (e) Vendor's breach of this Agreement (individually, a "Claim", and collectively, the "Claims"). Vendor will indemnify and hold harmless each TBD Party against any liability, loss, damage, cost or expense (including reasonable professional fees) incurred by that TBD Party relating to any Claim, except to the extent the liability is caused by the negligence or intentional misconduct of that TBD Party as determined by a final, non-appealable order of a court having jurisdiction. Vendor will not consent to the entry of a judgment or enter into any settlement or compromise of any Claim without the TBD Parties' prior written consent, which may not be unreasonably withheld. Vendor will use counsel reasonably satisfactory to the TBD Parties, and the TBD Parties will cooperate in the defence. If any TBD Party reasonably determines that any Claim might have an adverse effect on any TBD Party, that TBD Party may, to the extent permitted by applicable law, take control of the defence at its expense (without limiting Vendor's indemnification obligations).

6. Limitation of Liability: NO TBD PARTY WILL BE LIABLE TO VENDOR FOR ANY INDIRECT, CONSEQUENTIAL OR SPECIAL DAMAGES (ALL OF WHICH TERMS INCLUDE, WITHOUT LIMITATION, PURE ECONOMIC LOSS, LOSS OF PROFITS, LOSS OF BUSINESS, DEPLETION OF GOODWILL AND SIMILAR LOSS).

7. Shipping: The parties will agree which party will be responsible for transportation of the Products to TBD. When TBD is responsible for transportation, Vendor will deliver the Products to TBD's designated carrier and risk of damage to or loss of the Products will pass to TBD when Vendor delivers the Products to the carrier. When Vendor is responsible for transportation, risk of damage to or loss of the Products will pass to TBD when it accepts the Products from Vendor's designated carrier and Vendor will follow TBD's delivery procedures and requirements. Vendor retains title to Products until TBD has paid for those Products. However, Vendor may not require TBD to dispose of the Products, rescind the transaction, prohibit TBD from moving, selling and transferring good title to its customers or otherwise using the Products in the ordinary course of business. Moreover, Vendor has no other rights than recovery of the Products in TBD's stock if TBD defaults in its payment obligation for the Products due to insolvency.

8. Insurance: Vendor will comply with Schedule 1 in respect of insurance requirements.

9. Confidential Information: Vendor will: (a) protect TBD's information that is identified as confidential or that reasonably should be considered confidential; (b) use this information only to fulfil its obligations under this Agreement; and (c) return this information to TBD promptly when this Agreement terminates. Section 9 covers all confidential information regardless of when Vendor receives it. Vendor will not use any trademark, service mark, commercial symbol, or other proprietary right of any TBD Party; issue press releases or other publicity relating to TBD or this Agreement; or refer to TBD in promotional materials.

10. Miscellaneous: The parties agree that the Agreement may be validly concluded online. These terms and conditions along with any addendums, agreements under which Vendor ships Products directly to TBD and all commercial terms agreed in writing (including online) between the parties (together "the Agreement") will form the entire agreement between TBD and Vendor for the purchase and sale of Products and supersede all prior agreements and discussions relating to the same. Conflicting provisions, in particular (but not limited to) those contained in Vendor's general terms and conditions, will only apply if TBD explicitly agrees to such provisions in writing. The term of this Agreement is for the calendar year in which it is signed by the parties. This Agreement will automatically renew for successive calendar years on the same terms and conditions unless superseded by another written agreement between the parties or unless terminated, without recourse to the courts, by either party giving 60 days' written notice to the other at any time. Sections 2, 3, 4, 5, 6, 8, 9 and 10 will survive termination of the Agreement. Vendor may only assign or otherwise transfer the Agreement with TBD's prior written consent. TBD may collect and process personal data from Vendor, and/or its representatives or employees, for the purposes of communicating about, and developing, the mutual business relationship, complying with legal obligations and generally giving effect to the terms of the Agreement. Any such personal data shall be collected and processed in accordance with the principles detailed in TBD's privacy policy. This Agreement will be interpreted and enforced in accordance with the laws of England and Wales without reference to any applicable conflict of laws or the Convention on Contracts for the International Sale of Goods. TBD and Vendor submit to the non-exclusive jurisdiction of the courts of England. TBD's estimates or forecasts are non-binding. TBD may withhold or setoff any sums Vendor owes to TBD against sums owed by TBD to Vendor. TBD may request from Vendor documents to enable it to verify payments made in accordance with this Agreement. If Vendor does not provide such documents within a reasonable period, TBD will be free to deduct any outstanding amount from Vendor's next remittance. The exercise of one or more rights or remedies by a party will not preclude it from exercising any other right or remedy. TBD may communicate any modification of the Agreement via email. Except as provided for in section 1, Vendor may reject the modifications. If TBD does not receive Vendor's rejection within 14 days after notification, these modifications will be deemed to have been accepted and will become part of the Agreement. Either party's failure to enforce any provision will not be a waiver of the party's rights to subsequently enforce the provision. If any provision is held to be invalid, then that provision will be modified to the extent necessary to give effect to the commercial intentions of the parties and to make it enforceable, and any invalidity will not affect the remaining provisions. This Agreement may be executed in counterparts. Addresses for Notices to TBD: 60 Holborn Viaduct, London, EC1A 2FD Attn: Commercial Department

Schedule 1
Insurance
1. Any non-Media Vendor will obtain and maintain, at its expense, Public Third Party Liability insurance coverage of, after conversion into pounds sterling, at least £1million per occurrence and £2 million aggregate (except that, if the Products include any of the product types listed in clause 4 of this Schedule 1, Vendor's coverage must be at least the amounts shown for such product types),. This coverage must be maintained for twelve (12) months after the expiration of this Agreement. Media is defined as books, music, video games, film, TV and software Products. If the Media is accompanied with a non-Media product (e.g. figurine, toy), then the combined product will be considered non-Media.
. 2. The required minimum limits of insurance may be satisfied by any combination of primary and excess/umbrella liability insurance policies. Each of these coverages shall be primary and non-contributory to any such coverage carried by TBD. Vendor will include "The Book Depository Limited and its affiliates and their respective officers, directors, employees and agents" as "Indemnity to Principal" and Vendor will provide TBD with 30 days' advance notice of cancellation, significant modification or expiration of such insurance coverage.
3. Vendor will promptly provide a certificate of insurance to TBD's Risk Management upon TBD's request, Attn: Risk Management, The Book Depository Limited, 60 Holborn Viaduct, London, EC1A 2FD. TBD's approval of Vendor's insurance does not relieve Vendor of any obligations, including but not limited to its defence and indemnity obligations, even for claims over Vendor's policy limits. If Vendor fails to perform any of its obligations in Schedule 1, TBD may withhold payment owed to Vendor until Vendor meets these obligations.

Book Depository and Amazon are aligned in wanting to ensure the best possible experience for customers. Working with Amazon we will look to continue to increase our vast selection of great titles and provide even better customer experience.

We no longer sell eBooks on Book Depository. We do however sell millions of physical books, so have a browse and enjoy!