We are committed to ensure 100% Purchase Protection for customers by offering genuine products, secure payments and easy returns for items shopped on Amazon.in.
Returns are easy with our online Returns Support Centre. The following returns policy applies to items purchased on Amazon.
| Product Categories | Return Time-frame from Delivery | |
| Item is damaged/ defective* | You no longer need the item** | |
| Music, Beauty, Sports, Fitness and Outdoors, Men's Innerwear1 | 30 Days | 7 Days |
| Books, Movies & TV Shows, Apparel, Watches, Fashion Jewellery, Shoes, Musical Instruments, Luggage & Handbags2 | 30 Days | 30 Days |
| Electronics, Software, Video Games, Toys, Baby, Home & Kitchen 3& Health & Personal Care, Pet Supplies, Office & Stationary Supplies, and Tablets | 10 Days | 10 Days |
| Mobile Phones8 | 10 Days | Not Eligible |
| Precious Jewellery4 | 10 Days | 10 Days |
| Kindle | Visit Kindle help pages for Kindle-specific returns policy | |
| Tires, Rims & Oversized Items (Automobiles)5 | 10 Days | 10 Days |
| Large Appliances - Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave | 10 Days | --- |
| Car Parts & Accessories, Bike Parts & Accessories6, Helmets & other Protective Gear, Vehicle Electronics | 10 Days | 10 Days |
| Fasteners, Food service equipment & supplies, Industrial Electrical, Lab & Scientific Products, Material Handling Products, Occupational Health & Safety Products, Packaging & Shipping Supplies, Professional Medical Supplies, Tapes, Adhesives & Sealants Test, Measure & Inspect items, Industrial Hardware, Industrial Power & Hand Tools | 10 Days | 10 Days |
| Furniture7 | 10 Days | --- |
Damaged/ Defective items must be returned in the original condition they were received in with all the accompanying accessories.
1. For men's innerwear, returns accepted within 7 days only on unused products and in original packaging condition.
Intimate apparel (lingerie, shapewear and nightwear) can be returned only when the original packaging and tags are intact. Returns on underwear is conditional due to hygiene reasons.
2. Any luggage items with locks must be returned unlocked.
3. Returns are not accepted for edible items and some consumable items. Non-returnable items are marked on the product detail page. If a received item is damaged/defective, you may choose to dispose it at your convenience. The 10 day time-frame listed above is for customers to contact us and request for a refund on their order. Click here, for a list of non-returnable items.
4. Precious jewellery items have to be returned in tamper free packaging. Any additional cost incurred for tamper free packaging will be reimbursed. Please note, we do not accept return on Gold Coins, Gold Vedhanis, Gold Chips and Gold Bars.
5. Return facility is available only via self-returns. Return Pick Up facility is not available on these items.
6. Items that you no longer need must be returned in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact.
7. For damaged / defective items , items with missing parts or item not as described , replacement will be offered by the seller , if the issue is reported within 10 business days. Replacement may be offered for the entire product or part(s) of the product.
8. Mobile phones that are fulfilled by Amazon are not eligible for refund. In case you have received a defective or a damaged mobile phone that is fulfilled by Amazon, you will be eligible for a free replacement.
Please Note: All mobile phones that are fulfilled by Amazon, purchased on or after 7th February 2016 will have a replacement only policy. Mobile phone items that are fulfilled by Amazon will no longer be eligible for refunds. In case you have received a defective or a damaged mobile phone, you will be eligible for a free replacement.
Note:
Sellers have an equivalent return policy and the above mentioned timelines and conditions apply for all seller fulfilled items sold on Amazon.in.
Visit the Returns Support Centre to initiate returns. Learn more about returning items fulfilled by Amazon and returning seller fulfilled items.
Seller fulfilled items need to be returned directly to the seller and not to Amazon. The seller will specify the return address and mailing instructions. For more information about returns and refunds for seller fulfilled orders, click here.
All products sold on Amazon.in are completely genuine. All sellers listing their products on Amazon.in are required to enter an agreement to list and sell only genuine products.
Privacy
Amazon.in understands that you care about how information about you is used and shared; and we appreciate your trust in us to do that carefully and sensibly. Your privacy is important to us and we work to keep your information secure.
How Secure Is Information About Me?
We protect your information from identity theft by using Secure Sockets Layer (SSL) software, which encrypts your information, in addition to maintaining security of your information as per the International Standard IS/ISO/IEC 27001 on "Information Technology-Security Techniques- Information Security Management System-Requirements".
We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. As per our security procedures, we may occasionally request proof of identity before we disclose personal information to you.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign out when you finish using a shared computer. Learn more about our Privacy Policy.Security
Amazon assures you that your information is completely protected and that your purchases are safe. Our secure-server software encrypts all your personal information including credit or debit card number, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.
Click here to learn more about Security, Privacy & Accessibility
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