SecondMarket’s founder built a successful company by creating a market for illiquid paper. Then he went all in on bitcoin. The gamble doesn’t sound quite so crazy anymore.

For all the technology banks have to help them deliver personalized service, the overall customer experience remains a challenge.

Overlapping missions and jurisdictions are fueling competition between the Consumer Financial Protection Bureau and the Federal Trade Commission, according to former officials at both agencies.

Biometrics are seen as the future of authentication, but some customers hesitate to ditch old ways. Picking the most practical pain points — like authenticating over the phone — is banks' best bet to win converts, observers say.

Bank of New York Mellon has become a big believer in reverse mortgages, particularly home equity conversion mortgages insured by the Federal Housing Administration.

U.S. banks are no longer barred from providing financing when American companies export certain products to Cuba, according to revised regulations from the Obama administration.

Moven, the digital-only "neobank," is partnering with online lenders as part of an effort to differentiate its services and become its users' go-to app for financial transactions of all sorts. Banks ought to pay close attention to this rebundling effort.