Customer Service is Available 24/7
Answer a few questions about the issue you are having and we'll get someone to help.
Give as a Gift link located on the title's product description page, or on the search results page.
After clicking Give as a Gift you'll be prompted to "Wrap your gift" with a note, and schedule a delivery time for your gift to be sent. " data-contact_us_ts1_d14_d213_dyk="We've added the option to seamlessly listen and read your favorite titles by making our Audible audio edition available with your Kindle eBook purchases on Amazon and inside the devices you read with. By purchasing both together you can enable Immersion Reading which plays the Audiobook alongside the text in the eBook.
If you mistakenly purchased the audio edition while buying a Kindle eBook and were not interested in Immersion Reading, please contact us below.
For more information about Immersion Reading, please visit our FAQ." data-contact_us_ts3_d21_d11_dyk="Audible Channels is only accessible to members in good standing and do not have their accounts on hold.
For more information on Audible Channels, visit ourFAQ page." data-contact_us_ts2_d1600_dyk="If you recently updated to Audible Manager version 5.5.0.8, you may have received the following error message:
"There are new AudibleManager components. Would you like to see them now?"
To bypass this message and continue using Audible Manager, click No when prompted. The next time you reopen Audible Manager, you will be prompted again to click No. Our software team is aware of this update loop error and is working on a resolution. We're sorry sorry about the inconvenience." data-contact_us_ts2_d1700_dyk="If you received the following error message: "There was an error downloading your Audible content. Please try again. This title is not support for this version of Audible, please update your device," you will need to update your Audible Download Manager software.
Click here to download Audible Download Manager version 6.6.0.19" data-contact_us_ts2_d2000_dyk="If you are experiencing an issue with the Audible for iOS app failing to launch or loading slowly, follow these instructions:
1) Double tap the Home screen button to bring up a list of recently used apps.
2) Swipe up on the image of the Audible app to force quit it.
3) Attempt to launch the Audible app again.
If these steps do not work, you will need to uninstall and reinstall the Audible app. Uninstalling the app will remove any downloaded titles from your app and will also remove any "Finished" tags on your titles.
To uninstall the Audible for iOS app:
1) Touch and hold the Audible app icon on the Home screen until the icon jiggles, then tap the "X".
2) Tap on "Delete" to confirm that you want to delete the Audible app and its data. When you finish, press the Home button.
To reinstall the app:
1) Launch the App Store
2) Tap on "Search" at the bottom of the screen and search for "Audible".
3) Tap on the cloud icon to download and install the Audible app again.
For more information on this issue, visit our FAQ" data-contact_us_ts3_d13_d27_dyk="You may have been redirected to an Audible website based on your location. To disable the redirection and go to the Audible website you entered, click the X located in the blue banner at the top of the redirected Audible website.
For information on the benefits to the location based website redirection, go to our FAQ page." data-contact_us_ts2_d400_10_dyk="If you cannot play your Audiobook check for the following:
• Your Echo is plugged in
• Your Echo is not in sleep mode
• You log into Audible using an email address
Note: Customers who log in to Audible with a username (e.g. john123) will need to merge their account with their amazon account. For more information, visit our FAQ." data-contact_us_ts2_d500_10_dyk="You can only listen to Audiobooks in your library on the Amazon Echo. Purchasing books through the Amazon Echo is unavailable.
Note: For more information, visit our FAQ." data-contact_us_ts2_d1400_1_dyk="The new iOS app version 2.6 is now available! Along with new functions and features, the new version will prevent any issues encountered after updating to iOS version 2.5.4. Please update now by visiting the app store or by visiting www.audible.com/getapp on your device
Note: For more information, visit our FAQ. " data-contact_us_ts3_d14_dyk="We'd love to have you try our service! Visit our Join Us page for more information on signing up for a membership plan.
Note: For more information, visit our FAQ." data-contact_us_ts3_d16_dyk="Audible plan members can return books online with our Great Listen Guarantee.
Click here to make a return.
Note: For more information on the Great Listen Guarantee, visit our FAQ. For membership fee refunds, please proceed by contacting Customer Service. " data-contact_us_ts3_d24_dyk="You do not have to be a member to purchase Audiobooks through Audible! However, without an Audible membership, you will be paying full price for any Audiobook, title, or subscription that you would like to download.
Visit our FAQ for more information." data-contact_us_ts2_d100_9_dyk="" data-contact_us_ts2_d17_d21_d34_dyk="You can install or update our application on your device by visiting www.audible.com/getapp or clicking here from your desktop to have a link to the app sent to your device. " data-contact_us_ts2_d1200_dyk="The most common solution for locating your purchased items are:
• Refreshing your Library page in your web browser
• Filtering the View By drop down menu in Library to "All Time"
• Clicking the triangle next to the Purchase Date column in your Library
Note: If you are using a mobile application, you may be signed into the wrong Audible marketplace. Sign out of the application from the setting menu, and upon signing back in, you can change marketplaces from the sign in screen. " data-contact_us_ts2_d18_d21_d33_dyk="You can download or update the Audible application on your Apple device by:
1. Visiting www.audible.com/getapp on your device
2. Tapping Get next to the Audible application
3. Tapping Install
4. Entering your Apple ID and password to confirm the installation
You can also visit our support page for additional assistance. " data-contact_us_ts2_d16_d25_dyk="You can listen to your titles by:
• Visiting our software page and clicking Select under how you plan on listening OR
• Using our Cloud Player from your Library page and clicking Play under your audiobook's cover art " data-contact_us_ts2_d100_5_dyk="You can listen to your titles by:
• Going to your Library page and clicking the Download button under the "Listen" column
Note: Clicking Download will download your title to iTunes, where you will be asked to input your Audible login information
• Using our Cloud Player from your Library page and clicking Play under your audiobook's cover art" data-contact_us_ts2_d11_d28_dyk="You can install or update the Audible App for your Windows Phone or tablet by:
1. Going to the Windows Store on your phone or tablet
2. Searching for the Audible App
3. Tapping Install
For more information on Audible for your Windows phone, visit our support page.
For more information on Audible for your Windows tablet, visit our support page. " data-contact_us_ts2_d100_6_dyk="You can register your device with your Audible account by:
1. Visiting our Software Page
2. Clicking Download under Windows PC, or Mac OSX
3. Clicking Select on the Choose a device screen
4. Following the on screen instructions for your device selection
Note: Only Apple devices can transfer Audible content on a Mac computer." data-contact_us_ts2_d100_9_dyk="" data-contact_us_ts2_d17_d21_d38_dyk="The most common solutions to view your purchased items are:
• Updating your Audible app to the latest version
• Your audiobook may not be downloaded and is available by tapping the Cloud section of your application
• Manually refreshing your application by tapping on the three dots on the top right of the screen followed by tapping Refresh • Signing out of the Audible app, and changing your marketplace from the sign in screen " data-contact_us_ts2_d18_d21_d38_dyk="The most common solutions to view your purchased items are:
• Tapping Cloud in the application
• Refreshing your application by tapping more on the screen, followed by tapping Settings and Refresh Library
• Signing out of the Audible app, and changing your marketplace from the sign in screen " data-contact_us_ts2_d200_3_dyk="Our help center provides instructions for your specific Kindle device. Visit our FAQ pages for more information on finding your purchase." data-contact_us_ts2_d200_4_dyk="The most common solutions to view your purchased items are:
• Refreshing your Library page in your web browser
• Filtering the View By drop down menu in Library to "All Time"
• Clicking the triangle next to the Purchase Date column in your Library " data-contact_us_ts2_d200_5_dyk="The most common solutions to view your purchased items are:
• Refreshing your Library page in your web browser
• Filtering the View By drop down menu in Library to "All Time"
• Clicking the triangle next to the Purchase Date column in your Library " data-contact_us_ts2_d11_d21_dyk="The most common solutions to view your purchased items are:
• Refreshing your library
• Making sure your filters are unchecked
• Searching for the title
• Signing out of the Audible app, and changing your marketplace from the sign in screen " data-contact_us_ts2_d200_8_dyk="The most common solutions to view your purchased items are:
• Swiping your finger from the top of the screen to the bottom, and tapping the sync icon
• Swiping your finger from the left side of the screen to the right, and tapping Cloud at the very top of the menu screen
After finding your title, tap on the cover of the audiobook to begin downloading it." data-contact_us_ts2_d200_9_dyk="" data-contact_us_ts2_d17_d21_d33_dyk="All of the audiobooks you've purchased on Audible.com are available for wireless download from the My Library view under "Cloud" by:
1. Tapping on the Download icon to the right of the title
2. Tapping on the Download button
You can also visit your Library Page on Audible.com, click Deliver to: and select your device.You will see your audiobook automatically download the next time you open your application. " data-contact_us_ts2_d18_d21_d32_dyk="You can download your audiobook to your device either by:
• Tapping on Cloud in the app, followed by tapping the cover of the book OR
• Visiting your Library Page and clicking the Deliver to: drop down, and selecting your device. " data-contact_us_ts2_d13_d21_dyk="You can deliver and download your audiobook to your Kindle by:
1. Visiting your Library page
2. Navigating to the farthest column from the title you would like to deliver
3. Clicking Deliver To:
4. Selecting your Kindle device from the drop down menu
If your Kindle is connected to Wi-Fi, it will begin downloading automatically." data-contact_us_ts2_d16_d21_dyk="Some common solutions to downloading issues include:
• Turning off software verification by visiting your Account Details, and clicking Turn it off next to "Software verification" under "Preferences"
• Attempting to download your audiobook using a different web browser
• Clearing your web history, and reattempting your download" data-contact_us_ts2_d14_d24_dyk="On your Mac, there is no required software to download your audiobooks. Some common solutions to downloading issues are:
• Selecting Open "safe" files after downloading in your General Preferences in Safari
• Reattempting your download from another web browser • Confirming you see a download progress bar along the upper right portion of the Safari web browser" data-contact_us_ts2_d11_d23_dyk="Your purchased Audiobooks will be available for download by:
1. Tapping view all titles in my library
2. Tapping the title you want to download
3. Tapping the download icon
You can begin listening to the Audiobook after a portion of your title has been downloaded. " data-contact_us_ts2_d12_d21_dyk="To download your audiobooks:
1. Open the Audiobooks app.
2. In the Audiobooks app, tap the cover art of your audiobook to begin downloading your audiobook.
When your download is in progress, you will see a progress bar toward the bottom of the audiobook cover. After a portion of your audiobook has been downloaded, tap the cover art again to begin playing your title while the download completes." data-contact_us_ts2_d300_6_dyk="" data-contact_us_ts2_d300_9_dyk="" data-contact_us_ts2_d17_d21_d35_dyk="A common solution to playback issues is to remove the format 4 title from the device and re-download in the Enhanced format by:
1. Performing a long tap on the title to reveal the Remove from Device option
2. Tapping the Remove from Device button
3. Selecting the Menu key
4. Tapping on Settings ->Download Settings -> Download Format
5. Selecting High Quality
6. Selecting the Menu key
7. Tapping on My Library to go back to My Library.
8. Re-downloading your title.
Tip: When attempting these steps it is recommended that you first update your Audible app to the latest version in the Google Play Store. " data-contact_us_ts2_d18_d21_d34_dyk="The most common solution for playback issues is re-downloading your audiobook by tapping:
1. Delete within the Audible application
2. The red circle next to the title you're having playback issues with
3. Remove
4. The Cloud section in the app
5. Your title to begin downloading it again
Tip: Download your audiobook fully before retesting your playback issue. " data-contact_us_ts2_d400_3_dyk="Our help center provides instructions for your specific Kindle device. Visit our FAQ pages for more information on playback issues." data-contact_us_ts2_d400_4_dyk="You can playback Audible purchases on your computer using AudibleManager® or Windows Media Player as your default player for Audible titles by:
Installing Audible Download Manager:
1. Visit http://www.audible.com/software
2. Follow the on-screen installation instructions
3. Launch AudibleManager
4. Select Edit -> Options
5. Select the program you want to play Audible files on the Desktop Playback tab
6. Select Apply -> OK " data-contact_us_ts2_d400_5_dyk="You can make iTunes your default player for Audible titles by following the instructions below:
1. Use Finder browse to the location on your computer where your Audible downloads are located
2. Ctrl + Click on an Audible file and select Get Info
3. Under the Open with section, select iTunes from the drop down, and select Change All " data-contact_us_ts2_d400_7_dyk="The most common solutions for playing your audiobook are:
• Restarting your device
• Re-launching the app again
• Removing the title from the device by performing a long tap on the title you are unable to play
• Changing the format of the playback by:
1. Going to Settings & Support
2. Tapping Downloads -> Download Format
3. Selecting High Quality
4. Re-downloading the title you were unable to play
" data-contact_us_ts2_d400_8_dyk="A common solution to fixing playback issues on an Amazon Fire Phone is to verify phone is registered to the correct Amazon account by:
1. Swiveling your phone or swiping down from the top of the screen
2. Opening Quick Actions
3. Tapping Settings -> My Accounts -> Deregister your phone
4. Tapping Deregister to confirm
5. Tapping Register to register your Fire phone to the correct account " data-contact_us_ts2_d400_6_dyk="" data-contact_us_ts2_d400_9_dyk="" data-contact_us_ts2_d1300_1_dyk="You can deactivate your device by:
1. Visiting the Manage Your Content and Devices at Amazon.com
2. Clicking Your Devices
3. Clicking Deregister on the device you wish to deactivate
Note: For more information on managing your devices visit our FAQ." data-contact_us_ts2_d1300_2_dyk="You can deactivate your device by:
1. Visiting the Manage Your Content and Devices at Amazon.com
2. Clicking Your Devices
3. Clicking Deregister on the device you wish to deactivate
Note: For more information on managing your devices visit our FAQ." data-contact_us_ts2_d1300_3_dyk="You can deactivate your device by:
1. Visiting the Manage Your Content and Devices at Amazon.com
2. Clicking Your Devices
3. Clicking Deregister on the device you wish to deactivate
Note: For more information on managing your devices visit our FAQ." data-contact_us_ts2_d1300_4_dyk="To deactivate a Windows computer from your Audible account, visit our FAQ.
Note: If you are trying to deactivate a computer from your Audible account you no longer have access to, contact Customer Care below." data-contact_us_ts2_d1300_5_dyk="To deactivate a Mac computer from your Audible account, visit our FAQ.
Note: If you are trying to deactivate a computer from your Audible account you no longer have access to, contact Customer Care below." data-contact_us_ts2_d1300_8_dyk="You can deactivate your device by:
1. Visiting the Manage Your Content and Devices at Amazon.com
2. Clicking Your Devices
3. Clicking Deregister on the device you wish to deactivate
Note: For more information on managing your devices visit our FAQ." data-contact_us_ts2_d1300_6_dyk="To deactivate your MP3 player from your Audible account, visit our FAQ.
Note: If you are trying to deactivate a device from your Audible account you no longer have access to, contact Customer Care below." data-contact_us_ts2_d500_1_dyk="You can shop for, purchase, and listen to Audiobooks on your Android device by:
1. Clicking on the Shopping Cart Icon from the My Library screen of the Audible App
2. Searching or browsing titles on the Shop Screen
3. Tapping on the book
4. Tapping on the title to play a sample, read details and see purchase options
If you are experiencing any issues with purchasing your Audiobooks, it is highly recommended you update your Audible app to the newest version available in the Google Play Store. " data-contact_us_ts2_d18_d21_d31_dyk="You can purchase audiobooks from your mobile device by visiting www.audible.com using your device's web browser. Newly purchased titles will then appear in the "Cloud" section of the Audible mobile app.
Note: You cannot purchase Audiobooks through the iOS app at this time. " data-contact_us_ts2_d500_3_dyk="You can shop for, purchase, and listen to audiobooks by:
1. Scrolling and tapping Audiobooks on the Home screen
2. Tapping Store
3. Searching or browsing titles
4. Tapping on the title to play a sample, read details and see purchase options " data-contact_us_ts2_d500_4_dyk="You can shop for, purchase, and listen to audiobooks by:
1. Go to Audible.com 2. Entering a title in the "Search for a great book" search box or by browsing from one of our categories
3. Clicking Add to Cart
4. Clicking Next Step
5. Clicking Complete Purchase
6. Checking your My Library to confirm purchase has been added
" data-contact_us_ts2_d500_5_dyk="You can shop for, purchase, and listen to audiobooks by:
1. Entering a title in the "Search for a great book" search box or by browsing from one of our categories
2. Clicking Add to Cart
3. Clicking Next Step
4. Clicking Complete Purchase
5. Checking your My Library to confirm purchase has been added
" data-contact_us_ts2_d500_7_dyk="You can shop for, purchase, and listen to audiobooks on your Windows Phone or tablet by:
1. Opening the Audible - Audiobooks app
2. Swiping your finger left or right until your reach Shop
3. Tapping shop in our mobile store
" data-contact_us_ts2_d500_8_dyk="You can purchase audiobooks from your Fire Phone by:
1. Opening the Audiobooks app
2. Swiping your finger from the left side of the screen toward the center
3. Tapping Shop " data-contact_us_ts2_d500_9_dyk="" data-contact_us_ts2_d700_dyk="Whispersync for Voice allows you to switch back and forth between reading a Kindle eBook and listening to the companion Audible audiobook without losing your place. You can also sync your Audible audiobooks between devices on your account, including the Cloud Player! Visit our FAQ for more information.
Immersion Reading allows you to read your Kindle eBook and listen to the professionally narrated audiobook simultaneously with real-time word highlighting. Visit our FAQ for more information. " data-contact_us_ts2_d800_dyk="Audio versions of your Kindle books can be played through the Kindle app. To listen to the audio you must own both the Kindle book and corresponding audio companion. You can browse all Kindle books with audio companions by clicking here." data-contact_us_ts1_d12_d25_d32_dyk="You can change or reset your password online.
• If you log-in to Audible using an email address or mobile phone number, (e.g. john123@email.com), click here.
• If you log-in to Audible using a username (e.g. john456) instead of an email address, click here.
Note: If you are not on the most updated app version on your device you may run into issues logging back in after signing out. Visit www.audible.com/getapp using your device's web browser to update your app. " data-contact_us_ts2_d1100_dyk="If you are using a Legacy Audible App (Android App lower than v1.46 or iOS App lower than v1.7.2) you will not be able to refresh your library with any new purchases. Audible no longer supports these versions however, you can avoid any interruption in listening by:
• Updating your app by visiting www.audible.com/getapp on your device
• Clicking here to have the app sent to your Android device
• Clicking here to have the app sent to your iOS device" data-contact_us_ts2_d1000_dyk="" data-contact_us_ts2_d1900_dyk="Some of our customers have reported an error when making a purchase through the Audible mobile store on iOS. If you would like to make a purchase on your iOS device, follow these steps:
1. Tap the hamburger menu at the top-left of the screen
2. Tap Sign out at the bottom of the screen
3. Tap the hamburger menu again
4. Tap Sign In
You will now be able to make a purchase on your iOS device." data-contact_us_ts3_d15_d21_dyk="The Kindle E-book must be purchased before your paired audiobook purchase in order for the discounted price to be applied." data-contact_us_ts3_d15_d22_dyk="" data-contact_us_ts1_d13_d23_d35_dyk="" data-contact_us_ts1_d14_d211_dyk="" data-contact_us_ts1_d17_dyk="You can check the status of your charges and refunds by visiting the:
• Purchase history page to check the status of an order
• Membership history page to check the status of membership charges
• Refund history page to check your refund status " data-contact_us_ts1_d18_dyk="Visit our FAQ page for other account-related questions." data-contact_us_ts1_d12_d28_d35_dyk="You can upgrade or downgrade your membership by:
1. Visiting the Switch Membership page.
2. Clicking Select under the plan you would like to be switched to. " data-contact_us_ts1_d11_d22_dyk="You can purchase a Gift Membership by visiting our Gift Center." data-contact_us_ts1_d11_d23_dyk="You can redeem a gift membership or gifted book by:
1. Visiting our Gift Center page
2. Entering the code for your gift membership or gifted book under "Need to redeem?"
3. Clicking Go" data-contact_us_ts1_d11_d24_dyk="" data-contact_us_ts1_d19_dyk="You can place your monthly membership on hiatus for up to three months. During this time you will not be billed your monthly membership fee. To place your account on hold, please contact Customer Care.
You will still have access to all of your benefits while on hold such as:
• Access to any unused credits
• 30% discount on any Audible purchases
• Great Listen Guarantee return policy
Note: Customers on an annual membership cannot put their account on hiatus.
Visit our FAQ for more information. " data-contact_us_ts1_d11_d25_dyk="" data-contact_us_ts1_d11_d26_dyk="Amazon gift cards may only be redeemed for purchases on amazon.com." data-contact_us_ts1_d12_d21_d31_dyk="" data-contact_us_ts1_d12_d210_dyk="" data-contact_us_ts1_d12_d21_d32_dyk="" data-contact_us_ts1_d15_dyk="Audible plan members can return books online with our Great Listen Guarantee.
Click here to make a return.
Note: For more information on the Great Listen Guarantee, visit our FAQ. For membership fee refunds, please proceed by contacting Customer Service. " data-contact_us_ts1_d12_d22_d31_dyk="Any purchases made on Audible.com are yours to keep and are accessible at any time on our website by going to "My Library" or by going to the cloud section of the Audible mobile application. Visit our listening page for more information on how to download your audiobooks. " data-contact_us_ts1_d12_d22_d32_dyk="Membership credits are one of the membership benefits to an Audible membership plan. If a customer decides to forgo their membership, any remaining Audible audio credits are forgone as well. Any purchases made on your account will be yours to keep and are always accessible however. To learn more about your membership benefits please visit: http://www.audible.com/mt/member-benefits" data-contact_us_ts1_d12_d22_d33_dyk="" data-contact_us_ts1_d12_d22_d34_dyk="" data-contact_us_ts1_d12_d23_dyk="" data-contact_us_ts1_d12_d24_dyk=" " data-contact_us_ts1_d12_d25_d32_dyk="You can change or reset your password online.
• If you log-in to Audible using an email address or mobile phone number, (e.g. john123@email.com), click here.
• If you log-in to Audible using a username (e.g. john456) instead of an email address, click here.
Note: If you are not on the most updated app version on your device you may run into issues logging back in after signing out. Visit www.audible.com/getapp using your device's web browser to update your app. " data-contact_us_ts1_d12_d25_d33_dyk="You can change or reset your password online. To change your current password:
1. Visit our Change Password page
2. Type in your current password
3. Enter your new password twice
4. Click Save
Note: For more information, visit our FAQ." data-contact_us_ts1_d12_d25_d31_dyk="You can change or reset your password online.
• If you log-in to Audible using an email address or mobile phone number, (e.g. john123@email.com), click here.
• If you log-in to Audible using a username (e.g. john456) instead of an email address, click here.
• If you did not receive your Amazon Security Code on your preferred or backup method, please contact Amazon customer support here.
Note: If you are not on the most updated app version on your device you may run into issues logging back in after signing out. Visit www.audible.com/getapp using your device's web browser to update your app. " data-contact_us_ts1_d12_d211_dyk="" data-contact_us_ts1_d12_d29_dyk="" data-contact_us_ts1_d12_d28_d31_dyk="" data-contact_us_ts1_d12_d28_d32_dyk="You can renew or reactivate your membership online by:
• Visiting our renewal page to renew your membership plan early
• Visiting our pick a plan page to reactivate your membership plan " data-contact_us_ts1_d12_d28_d33_dyk="" data-contact_us_ts1_d12_d212_d31_dyk="Your Audible purchases are yours to keep after canceling. You can view your audio purchases by:
• Visiting your Library on Audible.com
• Visiting the Cloud section of your mobile applications. " data-contact_us_ts1_d12_d212_d32_dyk="Credits are considered a membership benefit to Audible. All unused credits will be lost upon cancellation.
NOTE: This does not apply to complimentary or gift membership credits. " data-contact_us_ts1_d12_d28_d34_dyk="You can cancel your membership online in a few easy steps by going to your Account Details page and following the "Cancel my membership" link.
After completing the steps on the page above, you will receive an email confirmation.
For more information on cancelling your Audible membership, visit our FAQ." data-contact_us_ts1_d12_d28_d36_dyk="There are two different ways to put your membership on hold:
• Monthly plan members can place their account on hold for up to three months each calendar year
• By switching to a light annual plan for $9.95 / year, members can place the account on hold for one full year from the date the plan was switched
Note: For a monthly hold, your membership plan will resume immediately after the hold ends on your next scheduled billing date. For annual plan holds, you will receive an additional $9.95 charge every year on the day you switched to the light annual plan but can switch to another plan when you are ready to do so." data-contact_us_ts1_d12_d26_dyk="" data-contact_us_ts1_d12_d27_dyk="" data-contact_us_ts1_d13_d21_dyk="" data-contact_us_ts1_d13_d22_dyk="" data-contact_us_ts1_d13_d23_d31_dyk="Audible members can purchase extra credits at a discounted rate, as long as certain membership criteria are met:
• You must be a current Audible member
• You must have been a member for at least 3 months
• You must have 1 credit or less in your account
• If you are an annual member, your membership renewal date must be at least 30 days away
If eligible, you will see a "Purchase Extra Credits" link at the top of the screen under your name or login.
Note: For more information about Audible credits, visit our FAQ." data-contact_us_ts1_d13_d23_d32_dyk="All Audible memberships give you credits to purchase books. Any Audible audiobook can be purchased with one credit.
For more information, please visit our FAQ." data-contact_us_ts1_d13_d23_d33_dyk="Your credits will be displayed:
• On your Account Details page, under My Membership, next to Audiobook Credits
• Next to your log-in information at the top of the screen next to "Hi"
For more information, please visit our FAQ." data-contact_us_ts1_d13_d23_d36_dyk="If you are struggling to keep up with your monthly or annual plan audio credits, you may downgrade your membership plan or place it on hold." data-contact_us_ts1_d13_d23_d34_dyk="If you didn't receive your credits, your membership charge may not have processed yet. To check the status of a membership charge, visit your membership history page.
Note: For recently purchased or issued credits, refresh your browser.
For more information, please visit our FAQ." data-contact_us_ts1_d13_d24_dyk="" data-contact_us_ts1_d13_d25_dyk="" data-contact_us_ts1_d13_d25_dyk="" data-contact_us_ts1_d13_d26_dyk="" data-contact_us_ts1_d13_d27_dyk="" data-contact_us_ts1_d13_d28_dyk="" data-contact_us_ts1_d13_d29_dyk="" data-contact_us_ts1_d12_d212_d33_dyk="You can cancel online in a few easy steps. Click here to cancel online.
After completing the steps on the page above, you will receive an email confirmation." data-contact_us_ts1_d14_d21_dyk="" data-contact_us_ts1_d14_d22_dyk="The most common solutions are:
• Updating your credit card information by visiting Manage Payment Information on your Account Details page.
• Visiting Manage Payment Information and editing your billing address to exactly what you see on your billing statements.
Tip: Please do not use abbreviations when entering or editing your billing information such as "AVE" for avenue, or "ST" for street. " data-contact_us_ts1_d14_d23_dyk="" data-contact_us_ts1_d14_d24_dyk="" data-contact_us_ts1_d14_d25_dyk="Your charge may have been declined for several reasons, however you can make changes to your payment method by:
1. Visiting Manage payment information from your Account Details page
2. Clicking Edit or Remove next to your current payment methods, or by clicking Add a new card to add a new credit card to your account
Note: When adding or updating payment information, input your billing information exactly as it appears on your billing statements. This includes spelling out "Street," "Avenue," or "Apartment." " data-contact_us_ts1_d14_d26_dyk="" data-contact_us_ts1_d14_d27_dyk="" data-contact_us_ts1_d14_d28_dyk="" data-contact_us_ts1_d14_d29_dyk="" data-contact_us_ts1_d14_d210_dyk="Your card has not been charged.
A $1.00 hold will appear on your card after making a purchase with a debit or credit card. Once your Audible charge processes, this $1.00 charge will be removed from your account
Note: For more information, visit our FAQ. " data-contact_us_ts1_d14_d212_dyk="" data-contact_us_ts1_d15_d21_dyk="Audible plan members can return books, no questions asked, with our Great Listen Guarantee.
Members are allowed two online returns every six months as long as the audiobook was purchased in the last 12 months. You can make an online return by:
1. Visiting your Purchase History
2. Clicking Click Here to make a return or view order details. 3. Clicking Return.
NOTE: If you're not an Audible plan member, purchased the book more than 12 months ago, or have already returned two books in the past six months, please proceed to contact customer service for further assistance." data-contact_us_ts1_d15_d22_dyk="" data-contact_us_ts1_d15_d23_dyk="" data-contact_us_ts1_d15_d24_dyk="" data-contact_us_ts1_d15_d25_dyk="" data-contact_us_ts1_d16_d21_dyk="You can update your account information by:
1. Visiting the Change your account settings page
2. Clicking Edit next to the information you would like to update
3. Clicking Save on the next page
Note: For more information, visit our FAQ. " data-contact_us_ts1_d16_d22_dyk="" data-contact_us_ts1_d16_d23_dyk="" data-contact_us_ts1_d16_d24_dyk="" data-contact_us_ts1_d16_d25_dyk="You can set your default credit card by:
1. Visiting Manage Payment Information section of your Account Details page
2. Selecting Edit or Remove Card next to the card you would like to set as default
3. Clicking the checkbox Use this card for my Audible membership on the edit screen
4. Clicking Save Changes " data-contact_us_ts1_d16_d26_dyk="You can make changes to your payment information by:
1. Visiting the Manage Payment Information section of your Account Details page.
2. Clicking Edit or Remove Card next to the credit card you would like to edit.
3. Clicking Add new card to add a new form of payment.
Note: For more information, visit our FAQ. " data-contact_us_ts1_d16_d27_dyk="You can update your billing information by:
1. Visiting Manage Payment Information section of your Account Details page.
2. Clicking Edit or Remove Card next to the credit card you would like to update.
3. Clicking Save Changes to complete your edits.
Note: For security purposes, Customer Service cannot make changes to your payment information." data-contact_us_ts1_d16_d28_dyk="You can add a credit card to your account by:
1. Visiting Manage Payment Information section of your Account Details page.
2. Clicking the link on the screen to Add a new card.
3. Entering your billing information exactly as it appears on your billing statement.
4. Clicking Use this card for my membership check box to set this card as your default payment method.
5. Clicking Add Credit Card to finalize your newly added credit card.
Note: For security purposes, Customer Service cannot make changes to your payment information. " data-contact_us_ts1_d17_d21_dyk="" data-contact_us_ts1_d17_d22_dyk="" data-contact_us_ts1_d17_d23_dyk="" data-contact_us_ts1_d17_d24_dyk="" data-contact_us_ts3_d11_d21_dyk="" data-contact_us_ts3_d11_d22_dyk="" data-contact_us_ts3_d11_d23_dyk="You can find all of the Kindle Unlimited titles that come with free narration by clicking here." data-contact_us_ts3_d23_d100_dyk="The Great Listen Guarantee is an exclusive membership benefit for Audible members that allows you the ability to return Audiobooks you are unsatisfied with for any reason. Members can return Audiobooks using the online return tool - as long as they were purchased within the past 12 months.
Visit our FAQ for more information about returning audiobooks with our Great Listen Guarantee." data-contact_us_ts3_d23_d200_dyk="Audible members who have a monthly or annual membership are able to return Audiobooks using the Great Listen Guarantee. Any Audible Audiobook purchased within the past twelve months is eligible to be returned with the Great Listen Guarantee.
Click here to make a return." data-contact_us_ts3_d11_d24_dyk="" data-contact_us_ts3_d11_d25_dyk="You can learn more about getting started with Kindle Unlimited by clicking here." data-contact_us_ts3_d12_d21_dyk="" data-contact_us_ts3_d12_d22_dyk="You can redeem a promo code at any time by visiting our promo redemption page.
Note: If you are trying to redeem a gift membership or gifted book, you can only do so by visiting our Gift Center page." data-contact_us_ts3_d22_dyk="Being enrolled in an Audible membership gives you access to a number of exclusive benefits and promotional offers that save you money and improve your listening experience. If you are on a monthly or annual membership plan, you will receive the following benefits:
• Monthly or annual audio credits that can be redeemed for any content on our Web site
• 30% off Audible content purchases
• Great Listen Guarantee return policy
• Exclusive sales and promotions
• Complimentary audio subscription to The New York Times or The Wall Street Journal
For more information on membership benefits, visit our FAQ " data-contact_us_ts3_d15_d23_dyk="To check if your Audiobooks have Kindle eBook companions please follow these steps:
1. Go to your Library Page on the Audible desktop site.
2. Towards the right side of the page you will see eBook Companions
3. Any Audiobook that has an eBook companion will say Buy Matching Kindle Book
4. Click on Buy Matching Kindle Book
5. You will receive a pop-up on your screen that will show you the details of the eBook
6. Click Buy On Amazon.com
7. You will be redirected to the Amazon product detail page of the companion eBook needed for Whispersync/Immersion Reading
Visit our FAQ for more information about Whispersync for Voice and Immersive Reading." data-contact_us_ts3_d12_d23_dyk="Your promo code may not have worked for one of the following reasons:
• The promo code was not entered on the redemption page.
• The promo code was entered incorrectly.
• Your promotional code expired.
• You are ineligible for the offer.
• It has already been redeemed.
Note: If you are part of a Student or Enterprise program (i.e. Jack Welsh Management Institute, SAP) please call 1-800-337-2302. " data-contact_us_ts3_d12_d24_dyk="" data-contact_us_ts3_d12_d25_dyk="" data-contact_us_ts3_d12_d26_dyk="" data-contact_us_ts3_d13_d21_dyk="" data-contact_us_ts3_d13_d22_dyk="You can reset your password online.
• If you log-in to Audible using an email address or mobile phone number, (e.g. john123@email.com), click here.
• If you log-in to Audible using a username (e.g. john456) instead of an email address, click here.
Note: For more information, visit our FAQ." data-contact_us_ts3_d13_d23_dyk="The most common solutions for listening to Audiobooks through the Cloud Player are:
• Adjusting the volume on your computer
• Loading the Cloud Player from another web browser
• Checking your internet connection for optimal listening if you are experiencing buffering issues " data-contact_us_ts3_d13_d24_dyk="You can save your audiobook purchases for later by:
1. Clicking on your audiobook title
2. Clicking Add to Wish List
Items in your Wish List will remain there until you purchase or remove them." data-contact_us_ts3_d13_d25_dyk="The most common solution to view your purchased items are:
• Refreshing your Library page in your web browser
• Filtering the View By drop down menu in Library to "All Time"
• Clicking the triangle next to the Purchase Date column in your Library
• Making sure you are signed in to the correct account" data-contact_us_ts3_d13_d26_dyk="" data-contact_us_ts2_d17_d22_d31_dyk="" data-contact_us_ts2_d17_d22_d32_dyk="" data-contact_us_ts2_d12_d26_dyk="" data-contact_us_ts2_d11_d29_dyk="Whispersync for Voice allows you to switch back and forth between reading a Kindle book and listening to the companion Audible audiobook without losing your place.
As long as your Whispersync for Voice-ready device has access to the Internet, the playback position, bookmarks, and notes will be kept across devices without any action required. To manually sync you can tap and hold on a downloaded title and tap Sync position. " data-contact_us_ts2_d13_d27_dyk="Whispersync for Voice allows you to switch back and forth between reading a Kindle book and listening to the companion Audible audiobook without losing your place.
As long as your Whispersync for Voice-ready device has access to the Internet, the playback position, bookmarks, and notes will be kept across devices without any action required. To manually sync you can tap and hold on a downloaded title and tap Sync position.
Immersion Reading allows you to read your Kindle book and listen to the professionally narrated audiobook simultaneously with real-time word highlighting. " data-contact_us_ts3_d17_dyk="When you don't see a particular title or author available on Audible it's typically due to the complex nature of publishing rights. Due to the volume of requests we receive, we may not be able to keep you updated on the status of your requests but appreciate your suggestions. " data-contact_us_ts3_d18_dyk="We are always looking to improve our service. If you have a great idea about how to improve Audible's website or service, you can click the email button below. Due to the volume of requests we receive, we may not be able to keep you updated on the status of your requests, but appreciate your recommendations." data-contact_us_ts3_d19_dyk="We'd love to hear about your Audible experience! If you would like to share your story about how and when you use Audible, click our email button. Due to the volume of shared testimonials, we may not be able to respond to your individual experiences." data-contact_us_ts3_d20_dyk="" data-contact_us_ts2_d17_d22_d33_dyk="" data-contact_us_ts1="My Account" data-contact_us_ts1_d12_d25="Password Assistance" data-contact_us_ts1_d12_d25_d31="Trouble signing in" data-contact_us_ts1_d12_d25_d32="Forgot password" data-contact_us_ts1_d12_d25_d33="Change your password" data-contact_us_ts1_d15="Return or refund" data-contact_us_ts1_d12_d28="Change or cancel my membership" data-contact_us_ts1_d12_d28_d36="Put my account on hold" data-contact_us_ts1_d12_d28_d34="Cancel my membership" data-contact_us_ts1_d12_d28_d35="Upgrade/downgrade my membership" data-contact_us_ts1_d12_d28_d32="Renew/reactivate my membership" data-contact_us_ts1_d12_d28_d33="Other membership changes" data-contact_us_ts1_d12_d29="Audible credits" data-contact_us_ts1_d13_d23_d32="How do credits work?" data-contact_us_ts1_d13_d23_d33="How many credits do I have?" data-contact_us_ts1_d13_d23_d36="I cannot keep up with my credits" data-contact_us_ts1_d13_d23_d34="I did not receive my credits" data-contact_us_ts1_d13_d23_d31="Can I purchase additional credits?" data-contact_us_ts1_d13_d23_d35="Other credit questions" data-contact_us_ts3_d22="Membership Benefits" data-contact_us_ts1_d16="Update account information" data-contact_us_ts1_d16_d21="Update name, email address, or phone number" data-contact_us_ts1_d16_d26="Add, edit, or remove payment information" data-contact_us_ts1_d16_d25="Set default credit card" data-contact_us_ts1_d19="Pause Membership" data-contact_us_ts1_d14="Question about charge" data-contact_us_ts1_d14_d210="Why was my card charged $1.00?" data-contact_us_ts1_d14_d213="Why was I charged narration with my eBook?" data-contact_us_ts1_d14_d25="Declined charge" data-contact_us_ts1_d14_d211="Other charge-related questions" data-contact_us_ts1_d17="Order/refund status " data-contact_us_ts1_d18="Other account questions" data-contact_us_ts2="Tech Support" data-contact_us_ts2_d2000="iOS App crashing " data-contact_us_ts2_d1600="Audible Manager Update Error" data-contact_us_ts2_d1700="Audible Download Manager Error Message" data-contact_us_ts2_d100="Getting started" data-contact_us_ts2_d100_1="Android devices" data-contact_us_ts2_d100_2="Apple iOS devices (iPhone,iPad,iPod Touch)" data-contact_us_ts2_d100_4="Windows Computer" data-contact_us_ts2_d100_5="Mac Computer" data-contact_us_ts2_d100_7="Windows Phone or tablet" data-contact_us_ts2_d100_6="Apple iPod, MP3 player, or other devices" data-contact_us_ts2_d100_9="Getting started on another device" data-contact_us_ts2_d1200="Locate my titles" data-contact_us_ts2_d200="Titles not in My Library" data-contact_us_ts2_d200_1="Android devices" data-contact_us_ts2_d200_2="Apple iOS devices (iPhone,iPad,iPod Touch)" data-contact_us_ts2_d200_3="Kindle Fire or E-Reader" data-contact_us_ts2_d200_4="Windows Computer" data-contact_us_ts2_d200_5="Mac Computer" data-contact_us_ts2_d200_7="Windows Phone or tablet" data-contact_us_ts2_d200_8="Amazon Fire Phone" data-contact_us_ts2_d200_9="Other device library issue" data-contact_us_ts2_d300="Downloading" data-contact_us_ts2_d300_1="Android devices" data-contact_us_ts2_d300_2="Apple iOS devices (iPhone,iPad,iPod Touch)" data-contact_us_ts2_d300_3="Kindle Fire or E-Reader" data-contact_us_ts2_d300_4="Windows Computer" data-contact_us_ts2_d300_5="Mac Computer" data-contact_us_ts2_d300_7="Windows Phone or tablet" data-contact_us_ts2_d300_8="Amazon Fire Phone" data-contact_us_ts2_d300_9="Downloading to another device" data-contact_us_ts2_d400="Trouble playing my Audiobook" data-contact_us_ts2_d400_1="Android devices" data-contact_us_ts2_d400_2="Apple iOS devices (iPhone,iPad,iPod Touch)" data-contact_us_ts2_d400_3="Kindle Fire or E-Reader" data-contact_us_ts2_d400_4="Windows Computer" data-contact_us_ts2_d400_5="Mac Computer" data-contact_us_ts2_d400_7="Windows Phone or tablet" data-contact_us_ts2_d400_6="Apple iPod, MP3 player, or other devices" data-contact_us_ts2_d400_10="Amazon Echo" data-contact_us_ts2_d400_9="Trouble playing on another device" data-contact_us_ts2_d1300="Deactivate a device" data-contact_us_ts2_d1300_1="Android devices" data-contact_us_ts2_d1300_2="Apple iOS devices (iPhone,iPad,iPod Touch)" data-contact_us_ts2_d1300_3="Kindle Fire or E-Reader" data-contact_us_ts2_d1300_4="Windows Computer" data-contact_us_ts2_d1300_5="Mac Computer" data-contact_us_ts2_d1300_8="Amazon Fire Phone" data-contact_us_ts2_d1300_6="Apple iPod, MP3 player, or other devices" data-contact_us_ts2_d500="Purchasing an Audiobook" data-contact_us_ts2_d500_1="Android devices" data-contact_us_ts2_d500_2="Apple iOS devices (iPhone,iPad,iPod Touch)" data-contact_us_ts2_d500_3="Kindle Fire or E-Reader" data-contact_us_ts2_d500_4="Windows Computer" data-contact_us_ts2_d500_5="Mac Computer" data-contact_us_ts2_d500_7="Windows Phone or tablet" data-contact_us_ts2_d500_8="Amazon Fire Phone" data-contact_us_ts2_d500_10="Amazon Echo" data-contact_us_ts2_d500_9="Purchasing on another device" data-contact_us_ts2_d700="Whispersync & Immersion Reading" data-contact_us_ts2_d800="Kindle Reading App" data-contact_us_ts2_d900="Trouble logging into my account" data-contact_us_ts2_d1100="Cannot refresh library" data-contact_us_ts2_d1000="Other technical questions" data-contact_us_ts3="Something Else" data-contact_us_ts3_d14="Start an Audible Membership" data-contact_us_ts3_d22="Membership Benefits" data-contact_us_ts1_d11="Gifts" data-contact_us_ts1_d11_d21="How do I purchase a book to gift to a friend?" data-contact_us_ts1_d11_d22="How do I purchase a gift membership?" data-contact_us_ts1_d11_d23="How do I redeem a gift membership or a gifted book?" data-contact_us_ts1_d11_d26="Can I redeem my Amazon gift card toward an Audible purchase?" data-contact_us_ts1_d11_d25="Other gift questions" data-contact_us_ts3_d16="Return or refund" data-contact_us_ts3_d12="Promotions and Sales" data-contact_us_ts3_d12_d22="I want to redeem a promo code" data-contact_us_ts3_d12_d23="Cannot redeem my promo code" data-contact_us_ts3_d12_d26="Other promotion & sale questions" data-contact_us_ts3_d11="Kindle Unlimited" data-contact_us_ts3_d11_d25="Getting started" data-contact_us_ts3_d11_d23="I want to find a Kindle Unlimited book with free narration" data-contact_us_ts3_d11_d21="Other Kindle Unlimited questions " data-contact_us_ts3_d13="Website issues" data-contact_us_ts3_d13_d22="I need to reset my password" data-contact_us_ts3_d13_d23="I'm having trouble using the Cloud Player" data-contact_us_ts3_d13_d24="Titles are disappearing from my shopping cart" data-contact_us_ts3_d13_d25="My recent purchase isn't showing in my library" data-contact_us_ts3_d13_d27="I was redirected to a different Audible website" data-contact_us_ts3_d13_d26="Other website issues" data-contact_us_ts3_d24="Purchase without membership" data-contact_us_ts3_d23="Great Listen Guarantee" data-contact_us_ts3_d23_d100="What is the Great Listen Guarantee?" data-contact_us_ts3_d23_d200="How does the Great Listen Guarantee work?" data-contact_us_ts3_d15="Whispersync for Voice & Immersion Reading" data-contact_us_ts3_d15_d23="How can I know if titles are Whispersync for Voice ready?" data-contact_us_ts3_d15_d21="I don't see the discounted price for my Whispersync for Voice purchase" data-contact_us_ts3_d15_d22="Other Whispersync for Voice & Immersion Reading questions" data-contact_us_ts3_d17="Request new content" data-contact_us_ts3_d18="Great Ideas" data-contact_us_ts3_d19="Testimonials" data-contact_us_ts3_d20="Other">
After clicking Give as a Gift you'll be prompted to "Wrap your gift" with a note, and schedule a delivery time for your gift to be sent. " data-contact_us_ts1_d14_d213_dyk="We've added the option to seamlessly listen and read your favorite titles by making our Audible audio edition available with your Kindle eBook purchases on Amazon and inside the devices you read with. By purchasing both together you can enable Immersion Reading which plays the Audiobook alongside the text in the eBook.
If you mistakenly purchased the audio edition while buying a Kindle eBook and were not interested in Immersion Reading, please contact us below.
For more information about Immersion Reading, please visit our FAQ." data-contact_us_ts3_d21_d11_dyk="Audible Channels is only accessible to members in good standing and do not have their accounts on hold.
For more information on Audible Channels, visit ourFAQ page." data-contact_us_ts2_d1600_dyk="If you recently updated to Audible Manager version 5.5.0.8, you may have received the following error message:
"There are new AudibleManager components. Would you like to see them now?"
To bypass this message and continue using Audible Manager, click No when prompted. The next time you reopen Audible Manager, you will be prompted again to click No. Our software team is aware of this update loop error and is working on a resolution. We're sorry sorry about the inconvenience." data-contact_us_ts2_d1700_dyk="If you received the following error message: "There was an error downloading your Audible content. Please try again. This title is not support for this version of Audible, please update your device," you will need to update your Audible Download Manager software.
Click here to download Audible Download Manager version 6.6.0.19" data-contact_us_ts2_d2000_dyk="If you are experiencing an issue with the Audible for iOS app failing to launch or loading slowly, follow these instructions:
1) Double tap the Home screen button to bring up a list of recently used apps.
2) Swipe up on the image of the Audible app to force quit it.
3) Attempt to launch the Audible app again.
If these steps do not work, you will need to uninstall and reinstall the Audible app. Uninstalling the app will remove any downloaded titles from your app and will also remove any "Finished" tags on your titles.
To uninstall the Audible for iOS app:
1) Touch and hold the Audible app icon on the Home screen until the icon jiggles, then tap the "X".
2) Tap on "Delete" to confirm that you want to delete the Audible app and its data. When you finish, press the Home button.
To reinstall the app:
1) Launch the App Store
2) Tap on "Search" at the bottom of the screen and search for "Audible".
3) Tap on the cloud icon to download and install the Audible app again.
For more information on this issue, visit our FAQ" data-contact_us_ts3_d13_d27_dyk="You may have been redirected to an Audible website based on your location. To disable the redirection and go to the Audible website you entered, click the X located in the blue banner at the top of the redirected Audible website.
For information on the benefits to the location based website redirection, go to our FAQ page." data-contact_us_ts2_d400_10_dyk="If you cannot play your Audiobook check for the following:
• Your Echo is plugged in
• Your Echo is not in sleep mode
• You log into Audible using an email address
Note: Customers who log in to Audible with a username (e.g. john123) will need to merge their account with their amazon account. For more information, visit our FAQ." data-contact_us_ts2_d500_10_dyk="You can only listen to Audiobooks in your library on the Amazon Echo. Purchasing books through the Amazon Echo is unavailable.
Note: For more information, visit our FAQ." data-contact_us_ts2_d1400_1_dyk="The new iOS app version 2.6 is now available! Along with new functions and features, the new version will prevent any issues encountered after updating to iOS version 2.5.4. Please update now by visiting the app store or by visiting www.audible.com/getapp on your device
Note: For more information, visit our FAQ. " data-contact_us_ts3_d14_dyk="We'd love to have you try our service! Visit our Join Us page for more information on signing up for a membership plan.
| Membership Plan | Price | Audible Credits |
|---|---|---|
| Gold Monthly Membership | $14.95/month | 1 credit per month |
| Platinum Monthly Membership | $22.95/month | 2 per month |
| Gold Annual Membership | $149.50/year | 12 per year at time of enrollment |
| Platinum Annual Membership | $229.50/year | 24 per year at time of enrollment |
Note: For more information, visit our FAQ." data-contact_us_ts3_d16_dyk="Audible plan members can return books online with our Great Listen Guarantee.
Click here to make a return.
Note: For more information on the Great Listen Guarantee, visit our FAQ. For membership fee refunds, please proceed by contacting Customer Service. " data-contact_us_ts3_d24_dyk="You do not have to be a member to purchase Audiobooks through Audible! However, without an Audible membership, you will be paying full price for any Audiobook, title, or subscription that you would like to download.
Visit our FAQ for more information." data-contact_us_ts2_d100_9_dyk="" data-contact_us_ts2_d17_d21_d34_dyk="You can install or update our application on your device by visiting www.audible.com/getapp or clicking here from your desktop to have a link to the app sent to your device. " data-contact_us_ts2_d1200_dyk="The most common solution for locating your purchased items are:
• Refreshing your Library page in your web browser
• Filtering the View By drop down menu in Library to "All Time"
• Clicking the triangle next to the Purchase Date column in your Library
Note: If you are using a mobile application, you may be signed into the wrong Audible marketplace. Sign out of the application from the setting menu, and upon signing back in, you can change marketplaces from the sign in screen. " data-contact_us_ts2_d18_d21_d33_dyk="You can download or update the Audible application on your Apple device by:
1. Visiting www.audible.com/getapp on your device
2. Tapping Get next to the Audible application
3. Tapping Install
4. Entering your Apple ID and password to confirm the installation
You can also visit our support page for additional assistance. " data-contact_us_ts2_d16_d25_dyk="You can listen to your titles by:
• Visiting our software page and clicking Select under how you plan on listening OR
• Using our Cloud Player from your Library page and clicking Play under your audiobook's cover art " data-contact_us_ts2_d100_5_dyk="You can listen to your titles by:
• Going to your Library page and clicking the Download button under the "Listen" column
Note: Clicking Download will download your title to iTunes, where you will be asked to input your Audible login information
• Using our Cloud Player from your Library page and clicking Play under your audiobook's cover art" data-contact_us_ts2_d11_d28_dyk="You can install or update the Audible App for your Windows Phone or tablet by:
1. Going to the Windows Store on your phone or tablet
2. Searching for the Audible App
3. Tapping Install
For more information on Audible for your Windows phone, visit our support page.
For more information on Audible for your Windows tablet, visit our support page. " data-contact_us_ts2_d100_6_dyk="You can register your device with your Audible account by:
1. Visiting our Software Page
2. Clicking Download under Windows PC, or Mac OSX
3. Clicking Select on the Choose a device screen
4. Following the on screen instructions for your device selection
Note: Only Apple devices can transfer Audible content on a Mac computer." data-contact_us_ts2_d100_9_dyk="" data-contact_us_ts2_d17_d21_d38_dyk="The most common solutions to view your purchased items are:
• Updating your Audible app to the latest version
• Your audiobook may not be downloaded and is available by tapping the Cloud section of your application
• Manually refreshing your application by tapping on the three dots on the top right of the screen followed by tapping Refresh • Signing out of the Audible app, and changing your marketplace from the sign in screen " data-contact_us_ts2_d18_d21_d38_dyk="The most common solutions to view your purchased items are:
• Tapping Cloud in the application
• Refreshing your application by tapping more on the screen, followed by tapping Settings and Refresh Library
• Signing out of the Audible app, and changing your marketplace from the sign in screen " data-contact_us_ts2_d200_3_dyk="Our help center provides instructions for your specific Kindle device. Visit our FAQ pages for more information on finding your purchase." data-contact_us_ts2_d200_4_dyk="The most common solutions to view your purchased items are:
• Refreshing your Library page in your web browser
• Filtering the View By drop down menu in Library to "All Time"
• Clicking the triangle next to the Purchase Date column in your Library " data-contact_us_ts2_d200_5_dyk="The most common solutions to view your purchased items are:
• Refreshing your Library page in your web browser
• Filtering the View By drop down menu in Library to "All Time"
• Clicking the triangle next to the Purchase Date column in your Library " data-contact_us_ts2_d11_d21_dyk="The most common solutions to view your purchased items are:
• Refreshing your library
• Making sure your filters are unchecked
• Searching for the title
• Signing out of the Audible app, and changing your marketplace from the sign in screen " data-contact_us_ts2_d200_8_dyk="The most common solutions to view your purchased items are:
• Swiping your finger from the top of the screen to the bottom, and tapping the sync icon
• Swiping your finger from the left side of the screen to the right, and tapping Cloud at the very top of the menu screen
After finding your title, tap on the cover of the audiobook to begin downloading it." data-contact_us_ts2_d200_9_dyk="" data-contact_us_ts2_d17_d21_d33_dyk="All of the audiobooks you've purchased on Audible.com are available for wireless download from the My Library view under "Cloud" by:
1. Tapping on the Download icon to the right of the title
2. Tapping on the Download button
You can also visit your Library Page on Audible.com, click Deliver to: and select your device.You will see your audiobook automatically download the next time you open your application. " data-contact_us_ts2_d18_d21_d32_dyk="You can download your audiobook to your device either by:
• Tapping on Cloud in the app, followed by tapping the cover of the book OR
• Visiting your Library Page and clicking the Deliver to: drop down, and selecting your device. " data-contact_us_ts2_d13_d21_dyk="You can deliver and download your audiobook to your Kindle by:
1. Visiting your Library page
2. Navigating to the farthest column from the title you would like to deliver
3. Clicking Deliver To:
4. Selecting your Kindle device from the drop down menu
If your Kindle is connected to Wi-Fi, it will begin downloading automatically." data-contact_us_ts2_d16_d21_dyk="Some common solutions to downloading issues include:
• Turning off software verification by visiting your Account Details, and clicking Turn it off next to "Software verification" under "Preferences"
• Attempting to download your audiobook using a different web browser
• Clearing your web history, and reattempting your download" data-contact_us_ts2_d14_d24_dyk="On your Mac, there is no required software to download your audiobooks. Some common solutions to downloading issues are:
• Selecting Open "safe" files after downloading in your General Preferences in Safari
• Reattempting your download from another web browser • Confirming you see a download progress bar along the upper right portion of the Safari web browser" data-contact_us_ts2_d11_d23_dyk="Your purchased Audiobooks will be available for download by:
1. Tapping view all titles in my library
2. Tapping the title you want to download
3. Tapping the download icon
You can begin listening to the Audiobook after a portion of your title has been downloaded. " data-contact_us_ts2_d12_d21_dyk="To download your audiobooks:
1. Open the Audiobooks app.
2. In the Audiobooks app, tap the cover art of your audiobook to begin downloading your audiobook.
When your download is in progress, you will see a progress bar toward the bottom of the audiobook cover. After a portion of your audiobook has been downloaded, tap the cover art again to begin playing your title while the download completes." data-contact_us_ts2_d300_6_dyk="" data-contact_us_ts2_d300_9_dyk="" data-contact_us_ts2_d17_d21_d35_dyk="A common solution to playback issues is to remove the format 4 title from the device and re-download in the Enhanced format by:
1. Performing a long tap on the title to reveal the Remove from Device option
2. Tapping the Remove from Device button
3. Selecting the Menu key
4. Tapping on Settings ->Download Settings -> Download Format
5. Selecting High Quality
6. Selecting the Menu key
7. Tapping on My Library to go back to My Library.
8. Re-downloading your title.
Tip: When attempting these steps it is recommended that you first update your Audible app to the latest version in the Google Play Store. " data-contact_us_ts2_d18_d21_d34_dyk="The most common solution for playback issues is re-downloading your audiobook by tapping:
1. Delete within the Audible application
2. The red circle next to the title you're having playback issues with
3. Remove
4. The Cloud section in the app
5. Your title to begin downloading it again
Tip: Download your audiobook fully before retesting your playback issue. " data-contact_us_ts2_d400_3_dyk="Our help center provides instructions for your specific Kindle device. Visit our FAQ pages for more information on playback issues." data-contact_us_ts2_d400_4_dyk="You can playback Audible purchases on your computer using AudibleManager® or Windows Media Player as your default player for Audible titles by:
Installing Audible Download Manager:
1. Visit http://www.audible.com/software
2. Follow the on-screen installation instructions
3. Launch AudibleManager
4. Select Edit -> Options
5. Select the program you want to play Audible files on the Desktop Playback tab
6. Select Apply -> OK " data-contact_us_ts2_d400_5_dyk="You can make iTunes your default player for Audible titles by following the instructions below:
1. Use Finder browse to the location on your computer where your Audible downloads are located
2. Ctrl + Click on an Audible file and select Get Info
3. Under the Open with section, select iTunes from the drop down, and select Change All " data-contact_us_ts2_d400_7_dyk="The most common solutions for playing your audiobook are:
• Restarting your device
• Re-launching the app again
• Removing the title from the device by performing a long tap on the title you are unable to play
• Changing the format of the playback by:
1. Going to Settings & Support
2. Tapping Downloads -> Download Format
3. Selecting High Quality
4. Re-downloading the title you were unable to play
" data-contact_us_ts2_d400_8_dyk="A common solution to fixing playback issues on an Amazon Fire Phone is to verify phone is registered to the correct Amazon account by:
1. Swiveling your phone or swiping down from the top of the screen
2. Opening Quick Actions
3. Tapping Settings -> My Accounts -> Deregister your phone
4. Tapping Deregister to confirm
5. Tapping Register to register your Fire phone to the correct account " data-contact_us_ts2_d400_6_dyk="" data-contact_us_ts2_d400_9_dyk="" data-contact_us_ts2_d1300_1_dyk="You can deactivate your device by:
1. Visiting the Manage Your Content and Devices at Amazon.com
2. Clicking Your Devices
3. Clicking Deregister on the device you wish to deactivate
Note: For more information on managing your devices visit our FAQ." data-contact_us_ts2_d1300_2_dyk="You can deactivate your device by:
1. Visiting the Manage Your Content and Devices at Amazon.com
2. Clicking Your Devices
3. Clicking Deregister on the device you wish to deactivate
Note: For more information on managing your devices visit our FAQ." data-contact_us_ts2_d1300_3_dyk="You can deactivate your device by:
1. Visiting the Manage Your Content and Devices at Amazon.com
2. Clicking Your Devices
3. Clicking Deregister on the device you wish to deactivate
Note: For more information on managing your devices visit our FAQ." data-contact_us_ts2_d1300_4_dyk="To deactivate a Windows computer from your Audible account, visit our FAQ.
Note: If you are trying to deactivate a computer from your Audible account you no longer have access to, contact Customer Care below." data-contact_us_ts2_d1300_5_dyk="To deactivate a Mac computer from your Audible account, visit our FAQ.
Note: If you are trying to deactivate a computer from your Audible account you no longer have access to, contact Customer Care below." data-contact_us_ts2_d1300_8_dyk="You can deactivate your device by:
1. Visiting the Manage Your Content and Devices at Amazon.com
2. Clicking Your Devices
3. Clicking Deregister on the device you wish to deactivate
Note: For more information on managing your devices visit our FAQ." data-contact_us_ts2_d1300_6_dyk="To deactivate your MP3 player from your Audible account, visit our FAQ.
Note: If you are trying to deactivate a device from your Audible account you no longer have access to, contact Customer Care below." data-contact_us_ts2_d500_1_dyk="You can shop for, purchase, and listen to Audiobooks on your Android device by:
1. Clicking on the Shopping Cart Icon from the My Library screen of the Audible App
2. Searching or browsing titles on the Shop Screen
3. Tapping on the book
4. Tapping on the title to play a sample, read details and see purchase options
If you are experiencing any issues with purchasing your Audiobooks, it is highly recommended you update your Audible app to the newest version available in the Google Play Store. " data-contact_us_ts2_d18_d21_d31_dyk="You can purchase audiobooks from your mobile device by visiting www.audible.com using your device's web browser. Newly purchased titles will then appear in the "Cloud" section of the Audible mobile app.
Note: You cannot purchase Audiobooks through the iOS app at this time. " data-contact_us_ts2_d500_3_dyk="You can shop for, purchase, and listen to audiobooks by:
1. Scrolling and tapping Audiobooks on the Home screen
2. Tapping Store
3. Searching or browsing titles
4. Tapping on the title to play a sample, read details and see purchase options " data-contact_us_ts2_d500_4_dyk="You can shop for, purchase, and listen to audiobooks by:
1. Go to Audible.com 2. Entering a title in the "Search for a great book" search box or by browsing from one of our categories
3. Clicking Add to Cart
4. Clicking Next Step
5. Clicking Complete Purchase
6. Checking your My Library to confirm purchase has been added
" data-contact_us_ts2_d500_5_dyk="You can shop for, purchase, and listen to audiobooks by:
1. Entering a title in the "Search for a great book" search box or by browsing from one of our categories
2. Clicking Add to Cart
3. Clicking Next Step
4. Clicking Complete Purchase
5. Checking your My Library to confirm purchase has been added
" data-contact_us_ts2_d500_7_dyk="You can shop for, purchase, and listen to audiobooks on your Windows Phone or tablet by:
1. Opening the Audible - Audiobooks app
2. Swiping your finger left or right until your reach Shop
3. Tapping shop in our mobile store
" data-contact_us_ts2_d500_8_dyk="You can purchase audiobooks from your Fire Phone by:
1. Opening the Audiobooks app
2. Swiping your finger from the left side of the screen toward the center
3. Tapping Shop " data-contact_us_ts2_d500_9_dyk="" data-contact_us_ts2_d700_dyk="Whispersync for Voice allows you to switch back and forth between reading a Kindle eBook and listening to the companion Audible audiobook without losing your place. You can also sync your Audible audiobooks between devices on your account, including the Cloud Player! Visit our FAQ for more information.
Immersion Reading allows you to read your Kindle eBook and listen to the professionally narrated audiobook simultaneously with real-time word highlighting. Visit our FAQ for more information. " data-contact_us_ts2_d800_dyk="Audio versions of your Kindle books can be played through the Kindle app. To listen to the audio you must own both the Kindle book and corresponding audio companion. You can browse all Kindle books with audio companions by clicking here." data-contact_us_ts1_d12_d25_d32_dyk="You can change or reset your password online.
• If you log-in to Audible using an email address or mobile phone number, (e.g. john123@email.com), click here.
• If you log-in to Audible using a username (e.g. john456) instead of an email address, click here.
Note: If you are not on the most updated app version on your device you may run into issues logging back in after signing out. Visit www.audible.com/getapp using your device's web browser to update your app. " data-contact_us_ts2_d1100_dyk="If you are using a Legacy Audible App (Android App lower than v1.46 or iOS App lower than v1.7.2) you will not be able to refresh your library with any new purchases. Audible no longer supports these versions however, you can avoid any interruption in listening by:
• Updating your app by visiting www.audible.com/getapp on your device
• Clicking here to have the app sent to your Android device
• Clicking here to have the app sent to your iOS device" data-contact_us_ts2_d1000_dyk="" data-contact_us_ts2_d1900_dyk="Some of our customers have reported an error when making a purchase through the Audible mobile store on iOS. If you would like to make a purchase on your iOS device, follow these steps:
1. Tap the hamburger menu at the top-left of the screen
2. Tap Sign out at the bottom of the screen
3. Tap the hamburger menu again
4. Tap Sign In
You will now be able to make a purchase on your iOS device." data-contact_us_ts3_d15_d21_dyk="The Kindle E-book must be purchased before your paired audiobook purchase in order for the discounted price to be applied." data-contact_us_ts3_d15_d22_dyk="" data-contact_us_ts1_d13_d23_d35_dyk="" data-contact_us_ts1_d14_d211_dyk="" data-contact_us_ts1_d17_dyk="You can check the status of your charges and refunds by visiting the:
• Purchase history page to check the status of an order
• Membership history page to check the status of membership charges
• Refund history page to check your refund status " data-contact_us_ts1_d18_dyk="Visit our FAQ page for other account-related questions." data-contact_us_ts1_d12_d28_d35_dyk="You can upgrade or downgrade your membership by:
1. Visiting the Switch Membership page.
2. Clicking Select under the plan you would like to be switched to. " data-contact_us_ts1_d11_d22_dyk="You can purchase a Gift Membership by visiting our Gift Center." data-contact_us_ts1_d11_d23_dyk="You can redeem a gift membership or gifted book by:
1. Visiting our Gift Center page
2. Entering the code for your gift membership or gifted book under "Need to redeem?"
3. Clicking Go" data-contact_us_ts1_d11_d24_dyk="" data-contact_us_ts1_d19_dyk="You can place your monthly membership on hiatus for up to three months. During this time you will not be billed your monthly membership fee. To place your account on hold, please contact Customer Care.
You will still have access to all of your benefits while on hold such as:
• Access to any unused credits
• 30% discount on any Audible purchases
• Great Listen Guarantee return policy
Note: Customers on an annual membership cannot put their account on hiatus.
Visit our FAQ for more information. " data-contact_us_ts1_d11_d25_dyk="" data-contact_us_ts1_d11_d26_dyk="Amazon gift cards may only be redeemed for purchases on amazon.com." data-contact_us_ts1_d12_d21_d31_dyk="" data-contact_us_ts1_d12_d210_dyk="" data-contact_us_ts1_d12_d21_d32_dyk="" data-contact_us_ts1_d15_dyk="Audible plan members can return books online with our Great Listen Guarantee.
Click here to make a return.
Note: For more information on the Great Listen Guarantee, visit our FAQ. For membership fee refunds, please proceed by contacting Customer Service. " data-contact_us_ts1_d12_d22_d31_dyk="Any purchases made on Audible.com are yours to keep and are accessible at any time on our website by going to "My Library" or by going to the cloud section of the Audible mobile application. Visit our listening page for more information on how to download your audiobooks. " data-contact_us_ts1_d12_d22_d32_dyk="Membership credits are one of the membership benefits to an Audible membership plan. If a customer decides to forgo their membership, any remaining Audible audio credits are forgone as well. Any purchases made on your account will be yours to keep and are always accessible however. To learn more about your membership benefits please visit: http://www.audible.com/mt/member-benefits" data-contact_us_ts1_d12_d22_d33_dyk="" data-contact_us_ts1_d12_d22_d34_dyk="" data-contact_us_ts1_d12_d23_dyk="" data-contact_us_ts1_d12_d24_dyk=" " data-contact_us_ts1_d12_d25_d32_dyk="You can change or reset your password online.
• If you log-in to Audible using an email address or mobile phone number, (e.g. john123@email.com), click here.
• If you log-in to Audible using a username (e.g. john456) instead of an email address, click here.
Note: If you are not on the most updated app version on your device you may run into issues logging back in after signing out. Visit www.audible.com/getapp using your device's web browser to update your app. " data-contact_us_ts1_d12_d25_d33_dyk="You can change or reset your password online. To change your current password:
1. Visit our Change Password page
2. Type in your current password
3. Enter your new password twice
4. Click Save
Note: For more information, visit our FAQ." data-contact_us_ts1_d12_d25_d31_dyk="You can change or reset your password online.
• If you log-in to Audible using an email address or mobile phone number, (e.g. john123@email.com), click here.
• If you log-in to Audible using a username (e.g. john456) instead of an email address, click here.
• If you did not receive your Amazon Security Code on your preferred or backup method, please contact Amazon customer support here.
Note: If you are not on the most updated app version on your device you may run into issues logging back in after signing out. Visit www.audible.com/getapp using your device's web browser to update your app. " data-contact_us_ts1_d12_d211_dyk="" data-contact_us_ts1_d12_d29_dyk="" data-contact_us_ts1_d12_d28_d31_dyk="" data-contact_us_ts1_d12_d28_d32_dyk="You can renew or reactivate your membership online by:
• Visiting our renewal page to renew your membership plan early
• Visiting our pick a plan page to reactivate your membership plan " data-contact_us_ts1_d12_d28_d33_dyk="" data-contact_us_ts1_d12_d212_d31_dyk="Your Audible purchases are yours to keep after canceling. You can view your audio purchases by:
• Visiting your Library on Audible.com
• Visiting the Cloud section of your mobile applications. " data-contact_us_ts1_d12_d212_d32_dyk="Credits are considered a membership benefit to Audible. All unused credits will be lost upon cancellation.
NOTE: This does not apply to complimentary or gift membership credits. " data-contact_us_ts1_d12_d28_d34_dyk="You can cancel your membership online in a few easy steps by going to your Account Details page and following the "Cancel my membership" link.
After completing the steps on the page above, you will receive an email confirmation.
For more information on cancelling your Audible membership, visit our FAQ." data-contact_us_ts1_d12_d28_d36_dyk="There are two different ways to put your membership on hold:
• Monthly plan members can place their account on hold for up to three months each calendar year
• By switching to a light annual plan for $9.95 / year, members can place the account on hold for one full year from the date the plan was switched
Note: For a monthly hold, your membership plan will resume immediately after the hold ends on your next scheduled billing date. For annual plan holds, you will receive an additional $9.95 charge every year on the day you switched to the light annual plan but can switch to another plan when you are ready to do so." data-contact_us_ts1_d12_d26_dyk="" data-contact_us_ts1_d12_d27_dyk="" data-contact_us_ts1_d13_d21_dyk="" data-contact_us_ts1_d13_d22_dyk="" data-contact_us_ts1_d13_d23_d31_dyk="Audible members can purchase extra credits at a discounted rate, as long as certain membership criteria are met:
• You must be a current Audible member
• You must have been a member for at least 3 months
• You must have 1 credit or less in your account
• If you are an annual member, your membership renewal date must be at least 30 days away
If eligible, you will see a "Purchase Extra Credits" link at the top of the screen under your name or login.
Note: For more information about Audible credits, visit our FAQ." data-contact_us_ts1_d13_d23_d32_dyk="All Audible memberships give you credits to purchase books. Any Audible audiobook can be purchased with one credit.
For more information, please visit our FAQ." data-contact_us_ts1_d13_d23_d33_dyk="Your credits will be displayed:
• On your Account Details page, under My Membership, next to Audiobook Credits
• Next to your log-in information at the top of the screen next to "Hi"
For more information, please visit our FAQ." data-contact_us_ts1_d13_d23_d36_dyk="If you are struggling to keep up with your monthly or annual plan audio credits, you may downgrade your membership plan or place it on hold." data-contact_us_ts1_d13_d23_d34_dyk="If you didn't receive your credits, your membership charge may not have processed yet. To check the status of a membership charge, visit your membership history page.
Note: For recently purchased or issued credits, refresh your browser.
For more information, please visit our FAQ." data-contact_us_ts1_d13_d24_dyk="" data-contact_us_ts1_d13_d25_dyk="" data-contact_us_ts1_d13_d25_dyk="" data-contact_us_ts1_d13_d26_dyk="" data-contact_us_ts1_d13_d27_dyk="" data-contact_us_ts1_d13_d28_dyk="" data-contact_us_ts1_d13_d29_dyk="" data-contact_us_ts1_d12_d212_d33_dyk="You can cancel online in a few easy steps. Click here to cancel online.
After completing the steps on the page above, you will receive an email confirmation." data-contact_us_ts1_d14_d21_dyk="" data-contact_us_ts1_d14_d22_dyk="The most common solutions are:
• Updating your credit card information by visiting Manage Payment Information on your Account Details page.
• Visiting Manage Payment Information and editing your billing address to exactly what you see on your billing statements.
Tip: Please do not use abbreviations when entering or editing your billing information such as "AVE" for avenue, or "ST" for street. " data-contact_us_ts1_d14_d23_dyk="" data-contact_us_ts1_d14_d24_dyk="" data-contact_us_ts1_d14_d25_dyk="Your charge may have been declined for several reasons, however you can make changes to your payment method by:
1. Visiting Manage payment information from your Account Details page
2. Clicking Edit or Remove next to your current payment methods, or by clicking Add a new card to add a new credit card to your account
Note: When adding or updating payment information, input your billing information exactly as it appears on your billing statements. This includes spelling out "Street," "Avenue," or "Apartment." " data-contact_us_ts1_d14_d26_dyk="" data-contact_us_ts1_d14_d27_dyk="" data-contact_us_ts1_d14_d28_dyk="" data-contact_us_ts1_d14_d29_dyk="" data-contact_us_ts1_d14_d210_dyk="Your card has not been charged.
A $1.00 hold will appear on your card after making a purchase with a debit or credit card. Once your Audible charge processes, this $1.00 charge will be removed from your account
Note: For more information, visit our FAQ. " data-contact_us_ts1_d14_d212_dyk="" data-contact_us_ts1_d15_d21_dyk="Audible plan members can return books, no questions asked, with our Great Listen Guarantee.
Members are allowed two online returns every six months as long as the audiobook was purchased in the last 12 months. You can make an online return by:
1. Visiting your Purchase History
2. Clicking Click Here to make a return or view order details. 3. Clicking Return.
NOTE: If you're not an Audible plan member, purchased the book more than 12 months ago, or have already returned two books in the past six months, please proceed to contact customer service for further assistance." data-contact_us_ts1_d15_d22_dyk="" data-contact_us_ts1_d15_d23_dyk="" data-contact_us_ts1_d15_d24_dyk="" data-contact_us_ts1_d15_d25_dyk="" data-contact_us_ts1_d16_d21_dyk="You can update your account information by:
1. Visiting the Change your account settings page
2. Clicking Edit next to the information you would like to update
3. Clicking Save on the next page
Note: For more information, visit our FAQ. " data-contact_us_ts1_d16_d22_dyk="" data-contact_us_ts1_d16_d23_dyk="" data-contact_us_ts1_d16_d24_dyk="" data-contact_us_ts1_d16_d25_dyk="You can set your default credit card by:
1. Visiting Manage Payment Information section of your Account Details page
2. Selecting Edit or Remove Card next to the card you would like to set as default
3. Clicking the checkbox Use this card for my Audible membership on the edit screen
4. Clicking Save Changes " data-contact_us_ts1_d16_d26_dyk="You can make changes to your payment information by:
1. Visiting the Manage Payment Information section of your Account Details page.
2. Clicking Edit or Remove Card next to the credit card you would like to edit.
3. Clicking Add new card to add a new form of payment.
Note: For more information, visit our FAQ. " data-contact_us_ts1_d16_d27_dyk="You can update your billing information by:
1. Visiting Manage Payment Information section of your Account Details page.
2. Clicking Edit or Remove Card next to the credit card you would like to update.
3. Clicking Save Changes to complete your edits.
Note: For security purposes, Customer Service cannot make changes to your payment information." data-contact_us_ts1_d16_d28_dyk="You can add a credit card to your account by:
1. Visiting Manage Payment Information section of your Account Details page.
2. Clicking the link on the screen to Add a new card.
3. Entering your billing information exactly as it appears on your billing statement.
4. Clicking Use this card for my membership check box to set this card as your default payment method.
5. Clicking Add Credit Card to finalize your newly added credit card.
Note: For security purposes, Customer Service cannot make changes to your payment information. " data-contact_us_ts1_d17_d21_dyk="" data-contact_us_ts1_d17_d22_dyk="" data-contact_us_ts1_d17_d23_dyk="" data-contact_us_ts1_d17_d24_dyk="" data-contact_us_ts3_d11_d21_dyk="" data-contact_us_ts3_d11_d22_dyk="" data-contact_us_ts3_d11_d23_dyk="You can find all of the Kindle Unlimited titles that come with free narration by clicking here." data-contact_us_ts3_d23_d100_dyk="The Great Listen Guarantee is an exclusive membership benefit for Audible members that allows you the ability to return Audiobooks you are unsatisfied with for any reason. Members can return Audiobooks using the online return tool - as long as they were purchased within the past 12 months.
Visit our FAQ for more information about returning audiobooks with our Great Listen Guarantee." data-contact_us_ts3_d23_d200_dyk="Audible members who have a monthly or annual membership are able to return Audiobooks using the Great Listen Guarantee. Any Audible Audiobook purchased within the past twelve months is eligible to be returned with the Great Listen Guarantee.
Click here to make a return." data-contact_us_ts3_d11_d24_dyk="" data-contact_us_ts3_d11_d25_dyk="You can learn more about getting started with Kindle Unlimited by clicking here." data-contact_us_ts3_d12_d21_dyk="" data-contact_us_ts3_d12_d22_dyk="You can redeem a promo code at any time by visiting our promo redemption page.
Note: If you are trying to redeem a gift membership or gifted book, you can only do so by visiting our Gift Center page." data-contact_us_ts3_d22_dyk="Being enrolled in an Audible membership gives you access to a number of exclusive benefits and promotional offers that save you money and improve your listening experience. If you are on a monthly or annual membership plan, you will receive the following benefits:
• Monthly or annual audio credits that can be redeemed for any content on our Web site
• 30% off Audible content purchases
• Great Listen Guarantee return policy
• Exclusive sales and promotions
• Complimentary audio subscription to The New York Times or The Wall Street Journal
For more information on membership benefits, visit our FAQ " data-contact_us_ts3_d15_d23_dyk="To check if your Audiobooks have Kindle eBook companions please follow these steps:
1. Go to your Library Page on the Audible desktop site.
2. Towards the right side of the page you will see eBook Companions
3. Any Audiobook that has an eBook companion will say Buy Matching Kindle Book
4. Click on Buy Matching Kindle Book
5. You will receive a pop-up on your screen that will show you the details of the eBook
6. Click Buy On Amazon.com
7. You will be redirected to the Amazon product detail page of the companion eBook needed for Whispersync/Immersion Reading
Visit our FAQ for more information about Whispersync for Voice and Immersive Reading." data-contact_us_ts3_d12_d23_dyk="Your promo code may not have worked for one of the following reasons:
• The promo code was not entered on the redemption page.
• The promo code was entered incorrectly.
• Your promotional code expired.
• You are ineligible for the offer.
• It has already been redeemed.
Note: If you are part of a Student or Enterprise program (i.e. Jack Welsh Management Institute, SAP) please call 1-800-337-2302. " data-contact_us_ts3_d12_d24_dyk="" data-contact_us_ts3_d12_d25_dyk="" data-contact_us_ts3_d12_d26_dyk="" data-contact_us_ts3_d13_d21_dyk="" data-contact_us_ts3_d13_d22_dyk="You can reset your password online.
• If you log-in to Audible using an email address or mobile phone number, (e.g. john123@email.com), click here.
• If you log-in to Audible using a username (e.g. john456) instead of an email address, click here.
Note: For more information, visit our FAQ." data-contact_us_ts3_d13_d23_dyk="The most common solutions for listening to Audiobooks through the Cloud Player are:
• Adjusting the volume on your computer
• Loading the Cloud Player from another web browser
• Checking your internet connection for optimal listening if you are experiencing buffering issues " data-contact_us_ts3_d13_d24_dyk="You can save your audiobook purchases for later by:
1. Clicking on your audiobook title
2. Clicking Add to Wish List
Items in your Wish List will remain there until you purchase or remove them." data-contact_us_ts3_d13_d25_dyk="The most common solution to view your purchased items are:
• Refreshing your Library page in your web browser
• Filtering the View By drop down menu in Library to "All Time"
• Clicking the triangle next to the Purchase Date column in your Library
• Making sure you are signed in to the correct account" data-contact_us_ts3_d13_d26_dyk="" data-contact_us_ts2_d17_d22_d31_dyk="" data-contact_us_ts2_d17_d22_d32_dyk="" data-contact_us_ts2_d12_d26_dyk="" data-contact_us_ts2_d11_d29_dyk="Whispersync for Voice allows you to switch back and forth between reading a Kindle book and listening to the companion Audible audiobook without losing your place.
As long as your Whispersync for Voice-ready device has access to the Internet, the playback position, bookmarks, and notes will be kept across devices without any action required. To manually sync you can tap and hold on a downloaded title and tap Sync position. " data-contact_us_ts2_d13_d27_dyk="Whispersync for Voice allows you to switch back and forth between reading a Kindle book and listening to the companion Audible audiobook without losing your place.
As long as your Whispersync for Voice-ready device has access to the Internet, the playback position, bookmarks, and notes will be kept across devices without any action required. To manually sync you can tap and hold on a downloaded title and tap Sync position.
Immersion Reading allows you to read your Kindle book and listen to the professionally narrated audiobook simultaneously with real-time word highlighting. " data-contact_us_ts3_d17_dyk="When you don't see a particular title or author available on Audible it's typically due to the complex nature of publishing rights. Due to the volume of requests we receive, we may not be able to keep you updated on the status of your requests but appreciate your suggestions. " data-contact_us_ts3_d18_dyk="We are always looking to improve our service. If you have a great idea about how to improve Audible's website or service, you can click the email button below. Due to the volume of requests we receive, we may not be able to keep you updated on the status of your requests, but appreciate your recommendations." data-contact_us_ts3_d19_dyk="We'd love to hear about your Audible experience! If you would like to share your story about how and when you use Audible, click our email button. Due to the volume of shared testimonials, we may not be able to respond to your individual experiences." data-contact_us_ts3_d20_dyk="" data-contact_us_ts2_d17_d22_d33_dyk="" data-contact_us_ts1="My Account" data-contact_us_ts1_d12_d25="Password Assistance" data-contact_us_ts1_d12_d25_d31="Trouble signing in" data-contact_us_ts1_d12_d25_d32="Forgot password" data-contact_us_ts1_d12_d25_d33="Change your password" data-contact_us_ts1_d15="Return or refund" data-contact_us_ts1_d12_d28="Change or cancel my membership" data-contact_us_ts1_d12_d28_d36="Put my account on hold" data-contact_us_ts1_d12_d28_d34="Cancel my membership" data-contact_us_ts1_d12_d28_d35="Upgrade/downgrade my membership" data-contact_us_ts1_d12_d28_d32="Renew/reactivate my membership" data-contact_us_ts1_d12_d28_d33="Other membership changes" data-contact_us_ts1_d12_d29="Audible credits" data-contact_us_ts1_d13_d23_d32="How do credits work?" data-contact_us_ts1_d13_d23_d33="How many credits do I have?" data-contact_us_ts1_d13_d23_d36="I cannot keep up with my credits" data-contact_us_ts1_d13_d23_d34="I did not receive my credits" data-contact_us_ts1_d13_d23_d31="Can I purchase additional credits?" data-contact_us_ts1_d13_d23_d35="Other credit questions" data-contact_us_ts3_d22="Membership Benefits" data-contact_us_ts1_d16="Update account information" data-contact_us_ts1_d16_d21="Update name, email address, or phone number" data-contact_us_ts1_d16_d26="Add, edit, or remove payment information" data-contact_us_ts1_d16_d25="Set default credit card" data-contact_us_ts1_d19="Pause Membership" data-contact_us_ts1_d14="Question about charge" data-contact_us_ts1_d14_d210="Why was my card charged $1.00?" data-contact_us_ts1_d14_d213="Why was I charged narration with my eBook?" data-contact_us_ts1_d14_d25="Declined charge" data-contact_us_ts1_d14_d211="Other charge-related questions" data-contact_us_ts1_d17="Order/refund status " data-contact_us_ts1_d18="Other account questions" data-contact_us_ts2="Tech Support" data-contact_us_ts2_d2000="iOS App crashing " data-contact_us_ts2_d1600="Audible Manager Update Error" data-contact_us_ts2_d1700="Audible Download Manager Error Message" data-contact_us_ts2_d100="Getting started" data-contact_us_ts2_d100_1="Android devices" data-contact_us_ts2_d100_2="Apple iOS devices (iPhone,iPad,iPod Touch)" data-contact_us_ts2_d100_4="Windows Computer" data-contact_us_ts2_d100_5="Mac Computer" data-contact_us_ts2_d100_7="Windows Phone or tablet" data-contact_us_ts2_d100_6="Apple iPod, MP3 player, or other devices" data-contact_us_ts2_d100_9="Getting started on another device" data-contact_us_ts2_d1200="Locate my titles" data-contact_us_ts2_d200="Titles not in My Library" data-contact_us_ts2_d200_1="Android devices" data-contact_us_ts2_d200_2="Apple iOS devices (iPhone,iPad,iPod Touch)" data-contact_us_ts2_d200_3="Kindle Fire or E-Reader" data-contact_us_ts2_d200_4="Windows Computer" data-contact_us_ts2_d200_5="Mac Computer" data-contact_us_ts2_d200_7="Windows Phone or tablet" data-contact_us_ts2_d200_8="Amazon Fire Phone" data-contact_us_ts2_d200_9="Other device library issue" data-contact_us_ts2_d300="Downloading" data-contact_us_ts2_d300_1="Android devices" data-contact_us_ts2_d300_2="Apple iOS devices (iPhone,iPad,iPod Touch)" data-contact_us_ts2_d300_3="Kindle Fire or E-Reader" data-contact_us_ts2_d300_4="Windows Computer" data-contact_us_ts2_d300_5="Mac Computer" data-contact_us_ts2_d300_7="Windows Phone or tablet" data-contact_us_ts2_d300_8="Amazon Fire Phone" data-contact_us_ts2_d300_9="Downloading to another device" data-contact_us_ts2_d400="Trouble playing my Audiobook" data-contact_us_ts2_d400_1="Android devices" data-contact_us_ts2_d400_2="Apple iOS devices (iPhone,iPad,iPod Touch)" data-contact_us_ts2_d400_3="Kindle Fire or E-Reader" data-contact_us_ts2_d400_4="Windows Computer" data-contact_us_ts2_d400_5="Mac Computer" data-contact_us_ts2_d400_7="Windows Phone or tablet" data-contact_us_ts2_d400_6="Apple iPod, MP3 player, or other devices" data-contact_us_ts2_d400_10="Amazon Echo" data-contact_us_ts2_d400_9="Trouble playing on another device" data-contact_us_ts2_d1300="Deactivate a device" data-contact_us_ts2_d1300_1="Android devices" data-contact_us_ts2_d1300_2="Apple iOS devices (iPhone,iPad,iPod Touch)" data-contact_us_ts2_d1300_3="Kindle Fire or E-Reader" data-contact_us_ts2_d1300_4="Windows Computer" data-contact_us_ts2_d1300_5="Mac Computer" data-contact_us_ts2_d1300_8="Amazon Fire Phone" data-contact_us_ts2_d1300_6="Apple iPod, MP3 player, or other devices" data-contact_us_ts2_d500="Purchasing an Audiobook" data-contact_us_ts2_d500_1="Android devices" data-contact_us_ts2_d500_2="Apple iOS devices (iPhone,iPad,iPod Touch)" data-contact_us_ts2_d500_3="Kindle Fire or E-Reader" data-contact_us_ts2_d500_4="Windows Computer" data-contact_us_ts2_d500_5="Mac Computer" data-contact_us_ts2_d500_7="Windows Phone or tablet" data-contact_us_ts2_d500_8="Amazon Fire Phone" data-contact_us_ts2_d500_10="Amazon Echo" data-contact_us_ts2_d500_9="Purchasing on another device" data-contact_us_ts2_d700="Whispersync & Immersion Reading" data-contact_us_ts2_d800="Kindle Reading App" data-contact_us_ts2_d900="Trouble logging into my account" data-contact_us_ts2_d1100="Cannot refresh library" data-contact_us_ts2_d1000="Other technical questions" data-contact_us_ts3="Something Else" data-contact_us_ts3_d14="Start an Audible Membership" data-contact_us_ts3_d22="Membership Benefits" data-contact_us_ts1_d11="Gifts" data-contact_us_ts1_d11_d21="How do I purchase a book to gift to a friend?" data-contact_us_ts1_d11_d22="How do I purchase a gift membership?" data-contact_us_ts1_d11_d23="How do I redeem a gift membership or a gifted book?" data-contact_us_ts1_d11_d26="Can I redeem my Amazon gift card toward an Audible purchase?" data-contact_us_ts1_d11_d25="Other gift questions" data-contact_us_ts3_d16="Return or refund" data-contact_us_ts3_d12="Promotions and Sales" data-contact_us_ts3_d12_d22="I want to redeem a promo code" data-contact_us_ts3_d12_d23="Cannot redeem my promo code" data-contact_us_ts3_d12_d26="Other promotion & sale questions" data-contact_us_ts3_d11="Kindle Unlimited" data-contact_us_ts3_d11_d25="Getting started" data-contact_us_ts3_d11_d23="I want to find a Kindle Unlimited book with free narration" data-contact_us_ts3_d11_d21="Other Kindle Unlimited questions " data-contact_us_ts3_d13="Website issues" data-contact_us_ts3_d13_d22="I need to reset my password" data-contact_us_ts3_d13_d23="I'm having trouble using the Cloud Player" data-contact_us_ts3_d13_d24="Titles are disappearing from my shopping cart" data-contact_us_ts3_d13_d25="My recent purchase isn't showing in my library" data-contact_us_ts3_d13_d27="I was redirected to a different Audible website" data-contact_us_ts3_d13_d26="Other website issues" data-contact_us_ts3_d24="Purchase without membership" data-contact_us_ts3_d23="Great Listen Guarantee" data-contact_us_ts3_d23_d100="What is the Great Listen Guarantee?" data-contact_us_ts3_d23_d200="How does the Great Listen Guarantee work?" data-contact_us_ts3_d15="Whispersync for Voice & Immersion Reading" data-contact_us_ts3_d15_d23="How can I know if titles are Whispersync for Voice ready?" data-contact_us_ts3_d15_d21="I don't see the discounted price for my Whispersync for Voice purchase" data-contact_us_ts3_d15_d22="Other Whispersync for Voice & Immersion Reading questions" data-contact_us_ts3_d17="Request new content" data-contact_us_ts3_d18="Great Ideas" data-contact_us_ts3_d19="Testimonials" data-contact_us_ts3_d20="Other">