Software as a Service
With our turnkey VIP platform, we take care of all the details such as uptime, maintenance, security, and support, so you can focus on producing your unique features, design, and content.
| Personal introductions to recommended third-party WordPress consultants | Access to WordPress experts. | Access to WordPress experts. |
| Unlimited VIP Support tickets | First Class troubleshooting. | First Class troubleshooting. |
| We manage the software and hardware so you don’t have to | Stay up to date with no extra work. | We’ll let you know when to update! |
| Optimization and security feedback on your site’s theme for a faster and more secure site | We’ve got your back. | Available as an Add-On. |
| Enterprise-level Akismet spam protection | You’re protected! | Available separately. |
| DDoS Protection | Advanced protection, out-of-the-box | Depends on your host. |
| Your site running on the WordPress.com grid: over 3000 servers in our SSAE 16 certified data centers | High traffic? No problem. | You run your own infrastructure. |
| Hundreds of features and certified plugins available for your site | Mobile, SEO, social—out of the box! | Your developers build these features. |
| Unlimited space and bandwidth | As much as you need. | Depends on your host. |
| Content Delivery Network and hourly backups | Never lose your content. | Depends on your host. |
| 24/7 IT support | We keep the servers going. | You run your own infrastructure. |
VIP Cloud Hosting
WordPress.com VIP allowed us to focus on the fan experience and front-facing content, instead of the servers powering it.
Todd Denis, Director, Brand Connections, Olympic.ca
As a WordPress.com VIP, you get all the benefits and features of WordPress’s continuously evolving platform and WordPress.com’s rock-solid infrastructure, without the burden of making sure the site is stable, maintained, and secure — that’s our job.
Starting at $5,000/monthApply Now
NY Post
Breaking news, sports, business, entertainment, opinion, real estate, culture, fashion, and more.
TechCrunch.com
TechCrunch is a leading technology media property, dedicated to obsessively profiling startups, reviewing new Internet products, and breaking tech news.
Features
Bullet-Proof
Traffic? Bring it on! We serve billions of page views per month on the WordPress.com grid: over 3000 servers in three SSAE16 certified data centers.
Unlimited Traffic
WordPress.com VIP accounts feature unlimited traffic, bandwidth, and storage. Our pricing is flat—quadruple your traffic at no additional cost.
Stability & Security
Our WordPress experts work with your developers to make sure your site’s code is optimized, secure, and fast.
24/7 IT Support
In case of emergency, we get the phone calls at 3am, not you.
Back-ups
We back-up your sites to multiple offsite locations on hourly and daily schedules, and test them regularly to ensure you never have to worry about data loss.
DDoS Protection
High profile sites are common targets for DDoS attacks. We prevent large DDoS attacks every day on behalf of our customers, for no additional cost.
Analytics
Every WordPress.com VIP account features out-of-the-box web analytics to measure your growth right from the WordPress dashboard.
User Engagement
Leverage our built-in content recommendation and social media tools to keep your audience engaged both on-site and off.
Pricing
-
One-Time Setup
- $15,000
- per site; if you’re working with one of our Service Partners, setup fees are only $5000/site.
- Setup fees include a top-to-bottom code review of your site, optimization, and content migration from your existing WordPress sites.
-
Hosting Prices are per month
-
- $3,000
- for up to 5 sites; additional sites are $600/month each.
- Monthly fees include hosting on the WordPress.com grid with unlimited traffic, bandwidth, and storage.
-
Developer Support Prices are per month per person; a minimum of one seat is required.
-
- $2,000
- Basic
- 1 business day response time
- $6,250
- Premium
- 12 hour response time
- Priority Support
- Dedicated Account Manager
- $12,500
- Platinum
- 6 hour response time
- Priority Support
- Dedicated Account Manager
- $20,850
- Enterprise
- 4 hour response time
- One escalation ticket w/1-hour response
- Priority Support
- Dedicated Account Manager
Add-ons
Site & Security Monitoring
Monitor your WordPress.com VIP sites for unauthorized access, and receive detailed notifications when users log into your WordPress dashboard from an unrecognized device. Read more »
$500 per month
Search
Build robust, search-driven web applications using the powerful + flexible elasticsearch software—hosted, managed, and supported by the WordPress.com VIP team. Read more »
$2500 setup
$1199 per month
Liveblog
Add instant live blog functionality to your site to handle those events and news stories which need up-to-the-second information delivered to your audience. Turn any post into a live blog with just a click! Read more »
$500 per month
Content Migration
Full service content migration from your existing content management system to WordPress.
$25,000 – $75,000
based on your data structure and current CMS.
VideoPress VIP
Quite possibly the easiest way to upload videos to your site.
$500 setup
Free up to 500GB/mo
$500/TB after that
Launch Boost
Launching a site is one of the most rewarding and important things to our clients, which is why we’re happy to offer a little extra assistance around that time. With the Launch Boost package your team will get more resources just when they need them. This package is intended for the month before and after a client’s launch date.
$25,000
- Priority queue tickets
- 3 1-hr response emergency tickets*
- Dedicated account manager
- Weekly check-in call and review of open issues
- Launch-day publicity from the WordPress.com VIP team
- Social and editorial features optimization review, post-launch
- Page-load optimization review for home page, post-launch
*VIP Support is clustered around EU & US business hours.
VIP Training
Editorial Training
Intensive editorial training for all experience levels. Custom training curriculum will train editors to optimize their editorial workflow within WordPress, utilize advanced formatting and methods, SEO, and WordPress social and mobile tools. Read more »
On-site: $15,000 for up to 4 attendees (one day) $3000 per additional attendee
Developer Training
Comprehensive developer training and certification. Will teach developers how to build for large-scale WordPress sites, tools for debugging and troubleshooting, and ways to future proof your site with proper coding “The WordPress Way.” Read more »
On-site: $30,000 for up to 4 attendees (one day) $7500 per additional attendee
User Training
From mastering media to sharing socially, or simply getting to know the WordPress dashboard, we take your users through the most popular features in WordPress so they can take their content to the next level. Read more »
On-site: $15,000 for up to 4 attendees (one day) $3000 per additional attendee
Superuser Training
We teach the teachers inside your organization; those who will get the rest of the team up to speed on WordPress and serve as internal experts and/or site administrators. Read more »
On-site: $15,000 for up to 4 attendees (one day) $3000 per additional attendee
VIP Training Days (small group training) available in various locations. Online training for current clients only.
FAQ
How do we qualify?
We ask for the following:
- That you have a rockstar in-house developer or work with a top consultant (we can recommend a partner)
- A “Powered by WordPress.com VIP” link on your site
- Standard hooks in your theme for our stats
- Custom or GPL compatible themes/plugins.
We can’t accept everyone who applies, but don’t be shy—if this sounds like a good fit, get in touch.
How does code review work?
Changes to your themes, plugins, and custom code are all managed using Subversion. Our VIP support team reviews every line of code you commit for feedback on performance optimizations, security, and best practices, and they handle all of your deployments as well. We have detailed technical documentation your team can review, and our team of engineers is available for guidance, too!
What if we need something deployed urgently?
Code is reviewed and deployed very quickly—around two hours from when it’s committed, on average. We’re also very happy to prioritize a particular change for you if you let us know it’s urgent; we work hard to make sure every site on WordPress.com VIP has bulletproof stability and security, without giving up the flexibility you need to be nimble and responsive to your customers.
Can we use plugins?
Of course! You can run most plugins, so long as they don’t modify database tables or manipulate the file system—neither of those are a good fit for our distributed architecture. And if a particular plugin isn’t a good fit, we’ll work with you to find a suitable alternative.
We also have dozens of popular plugins from the WordPress community and our Featured Partners pre-installed and ready for use.
What’s your uptime?
Pretty great! WordPress.com has 100% uptime most months — see for yourself on our status page, or this independently monitored availability report.
Is our custom code required to be licensed under the GPL?
No, custom code that you and your team have written from scratch does not require a license; however, we do require any WordPress community themes or plugins that you use on your website to be GPL licensed.
How do we register user accounts?
By default, users registered through VIP-hosted websites are created as WordPress.com users, which means that the millions of users logged in to WordPress.com will also be logged in on your domain, making it easier for them to comment on your site. If you’d like to be able to register your own user profiles or create custom registration fields you’ll need to use a 3rd-party registration service.
VIP Support
As the operator of WordPress.com — the world’s largest WordPress installation with millions of sites and hundreds of millions of monthly visitors — we are on the leading edge of all things WordPress.
If you’d like our team to support you as you build your own large-scale WordPress, bbPress, or BuddyPress project, VIP Support is for you.
Starting at $15,000 per yearApply Now
Features
Unlimited Support
Unlimited tickets and consultation via our support portal.
Expert Advice
Access to members of the WordPress development team to help you solve problems with your WordPress system.
Fast Response Times
We offer four tiers of support — pick the tier that best fits your business’s needs.
WordPress.com VIP and New Relic have teamed to help you ensure great performance across your WordPress sites — your VIP Support account now includes free New Relic Standard.
Pricing Prices are per support seat per year unless otherwise stated.
- When you sign up for WordPress.com VIP Support, you will designate a support contact who will have access on behalf of your organization.
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Basic
- $15,000
- 1 business day response time
-
Premium
- $75,000
- 12 hour response time
- Priority Support
- Dedicated Account Manager
-
Platinum
- $150,000
- 6 hour response time
- Priority Support
- Dedicated Account Manager
-
Enterprise
- $250,000
- 4 hour response time
- Also includes 6 escalation tickets with 1-hour response time
- Priority Support
- Dedicated Account Manager
- One-Time
- $5,000
- 1 business day response time
- Support for one incident for up to 15 business days
Add-ons
Content Migration
Full service content migration from your existing content management system to WordPress.
$25,000 – $75,000
based on your current data structure and CMS
Site Review
High-level review of your WordPress installation with a focus on diagnosing pain points and making recommendations on how to resolve them.
$55,000 per site
Scalability
Infrastructure setup assistance and best practice advice around server configuration, caching, and load balancing as it relates to running WordPress, including two on-site days.
$75,000 per year
Upgrades
WordPress point release upgrade testing and certification.
$15,000 per upgrade
Plugin Reviews
Plugin code review and certification for best practices, security, and performance.
$5,000 per plugin
Theme Reviews
Theme code review and certification for best practices, security, and performance.
$25,000 per theme
In-depth Security Review
In depth security review plus quarterly verifications of your entire WordPress site.
$75,000 per site
Site & Security Monitoring
Active Site Monitoring and security detection.
$6,000 per year
VIP Training
Editorial Training
Intensive editorial training for all experience levels. Custom training curriculum will train editors to optimize their editorial workflow within WordPress, utilize advanced formatting and methods, SEO, and WordPress social and mobile tools. Read more »
On-site: $15,000 for up to 4 attendees (one day) $3000 per additional attendee
Developer Training
Comprehensive developer training and certification. Will teach developers how to build for large-scale WordPress sites, tools for debugging and troubleshooting, and ways to future proof your site with proper coding “The WordPress Way.” Read more »
On-site: $30,000 for up to 4 attendees (one day) $7500 per additional attendee
User Training
From mastering media to sharing socially, or simply getting to know the WordPress dashboard, we take your users through the most popular features in WordPress so they can take their content to the next level. Read more »
On-site: $15,000 for up to 4 attendees (one day) $3000 per additional attendee
Superuser Training
We teach the teachers inside your organization; those who will get the rest of the team up to speed on WordPress and serve as internal experts and/or site administrators. Read more »
On-site: $15,000 for up to 4 attendees (one day) $3000 per additional attendee
VIP Training Days (small group training) available in various locations. Online training for current clients only.
FAQ
Who should use VIP Support?
Anyone who needs extra help or peace of mind running their WordPress installation, though we primarily expect corporate users and other large-scale WordPress deployments to sign up. VIP Support is also required for those who have VIP Hosting and need development support for their site.
Who provides the support?
The core development team behind the WordPress software and the WordPress.com hosted service which operates tens of millions of sites using the WordPress software.
How does support work?
When you sign up for VIP Support you get access to our private support portal, which you’ll use to initiate a support request.
How are bugs fixed?
If a bug in WordPress causes a problem that you report, we will assign a priority level to it which determines how soon we fix the bug. Level A: the bug causes the software to completely break. We will start fixing it within 24 hours and will get you a custom fix to the problem ASAP. Level B: the bug degrades the performance of the software but a work-around exists. Level C: the bug has a minor impact on the software. We may fix the bug in the next release.
How does the on-site visit work ?
We’ll fly out to your offices and meet directly with your developers for a full day. A week before the visit, you’ll send us an agenda and/or a list of questions that you’d like covered, and as long as it’s WordPress related, we’ll address them as we work with your team.
Which versions of WordPress are supported?
The current versions of WordPress as well as one version previous to the current release.
What does per seat mean?
One seat equals one contact person. When you sign up for a support contract you will specify a contact person who will be interacting with us. If you would like to have multiple people interact with us, you will need to buy multiple subscriptions. We prefer this model to one that charges per server or per number of sites that you are operating. With a single contact you may also specify an alternate for instances where your main contact is on vacation.
What issues aren’t covered by VIP Support?
We cover all issues directly related to WordPress and its plugins and themes, as long as they are either custom or GPL compatible. The goal is to work with your developers to troubleshoot any issues, help optimize your WordPress, and offer best practices. If you have systems issues that fall outside of WordPress—for example, a problem that is specific to your file storage configuration—we may not be able to assist.