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Help Topics
How do I return an item bought from Boots.com?
Why haven't I received my Boots Advantage Card?
I have had an allergic reaction to a product, what shall I do?
How do I change my address on my Boots Advantage Card online?
To help us deal wih your query, please call the most relevant number below. We aim to resolve the majority of queries on the first call, however, for more serious inquiries this may take longer.
For details on store opening times telephone numbers and locations use our store selector.
Store & Pharmacy
enquiries
This helpline is for:
Boots.com
enquiries
All enquiries to do with boots.com, including:
Boots Advantage
Card enquiries
Enquiries relating to Boots Advantage Card and loyalty schemes, it does not include queries regarding Boots Advantage Card points earned on a boots.com order.
Call 0345 124 4545Online Pharmacy
services
Enquiries relating to our online Pharmacy services, including:
Standard opening hours
Monday to Friday: 8:30am - 7pm
Saturday and Sunday: 8:45am - 5pm
Bank holidays: 9am - 4pm
Christmas Day and Easter Sunday: Closed
Please note all calls will be recorded or monitored for quality and training purposes.
Local rates apply from BT landlines in the UK, other provider's charges may vary. Please check with your provider for details.
We aim to respond to all emails within two working days, however, if your enquiry is urgent please call us on the appropriate telephone number above.
Click here to send us an email Click here to send us an emailAlternatively, you can use this email address Boots.customercare_team@boots.co.uk
To enable us to comply with the Data Protection Act 1998, it would help if you included sufficient information in your email to enable us to confirm your identity.
At this busy time of year it can take us longer to respond to emails, have you tried to contact us on the numbers above?
Copyright © The Boots Company PLC. All rights reserved. Boots.com is a trading name of Boots UK Limited. Registered office: Nottingham NG2 3AA.Registered in England: company number 928555. Registered VAT number 116300129. Registered pharmacy number 1092488.
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