Privacy Policy

Hello! This is where we keep our Privacy Policy. If you simply want to opt out from the anonymous analytics – then please use your device and click here and here.

Our Privacy Policy was last updated on April 19th, 2015.

About us:
At Toca Boca, our website (www.tocaboca.com) is just for parents, while our apps are designed for the whole family, including young children with parent supervision. We take privacy seriously at Toca Boca and this policy is designed to share what information we collect and how we use it.
We last updated the contents of this policy on April 19, 2015. Toca Boca may change or update the Privacy Policy at any time as we add new or different features, or as the law changes. Unless another date is given, the changes are effective upon posting. Thus, you should review the Privacy Policy frequently. This Privacy Policy is also part of the Terms of Service that explain your rights and responsibilities and Toca Boca’s when using Toca Boca’s services and sites. If you don’t agree with this Privacy Policy or the Terms of Service, you should not use the sites and services. If you have any questions please contact us at 
privacy@tocaboca.com.

PRIVO-Cert™ Safe Harbor Certification Program
Toca Boca is a Member of the PRIVO’s PRIVO-Cert™ Safe Harbor Certification Program (“the Program”). As a participating member in the Program, Toca Boca adheres to the strict information collection, use and disclosure requirements set forth by the Program. PRIVO is an independent, third-party organization committed to safeguarding children’s personal information collected online. PRIVO aims to help parents and their children exercise control over personal information while exploring the Internet. The PRIVO certification seal posted on this page indicates that Toca Boca has established COPPA compliant privacy practices and has agreed to submit to PRIVO’s oversight and consumer dispute resolution process. If you have questions or concerns about our privacy practices, please contact us at privacy@tocaboca.com. If you have further concerns after you have contacted us, you can contact PRIVO directly at privacy@privo.com.

What Kind of Information is Collected?
There are two types of data that may be collected. The first one is called personal data. This is personally identifiable information that identifies a user as an individual. Toca Boca does not collect
 personal data in any of its kids apps. Toca Boca may collect personal data that parents voluntarily provide on the website. The second type is non personal data which doesn’t directly identify an individual or which may have been personal information but has had the personally identifiable information removed. Toca Boca may collect non personal information about the use of the website and apps to help us improve our services.

More about Personal Data
We collect personal data when a parent makes a purchase through our online store, subscribes to a newsletter or alert, submits content to a forum or blog, or requests technical support. This data may include a name (screen or nickname), gender, birth date, email address, mailing or shipping address, telephone number, and payment information. This information may be used to provide services and the sites to you, to process and fulfill your orders, to contact parents about their orders and new services and features and to send push notifications if consent to receive them has been given. If you contact us for help we will only use your email address to reply to your question.
Please note that if a parent posts personal information about themselves in a community forum or blog in the parent section, in addition to being collected, this data is made public for others to see. The parent is responsible for the disclosure of any such data in those forums.

More about Non Personal Data

To help us provide you with the best service, we work with third party analytics providers Mixpanel and Crashlytics. Their respective Privacy Policies can be found at mixpanel.com/privacy and try.crashlytics.com/terms. These companies help us to understand your use of the site and apps. In association with them, we may collect your unique device identifier, IP address, mobile phone carrier, game progress, time spent playing, and achievements. This information is for internal use only and can’t be shared. It’s just for us to help us improve our services for you. We may use cookies and web beacons to help deliver and analyze our services (e.g., by counting the number of times a page or advert has been viewed).
Toca Boca may also use third parties from time to time to deliver a service, such as payment processing, sending emails, infrastructure and IT services, or helping with customer or technical support. We only work with companies that follow this privacy policy and agree not to use your information for any other purposes. If you’d like more information on this, please contact us at privacy@tocaboca.com.

A Word about What We Might Disclose
As you can see, we collect minimal personal data from parents who wish to provide it, and some nonpersonal data for internal use only or in conjunction with third parties to help us operate, analyze, and improve our sites and services. In addition, we may disclose your personal or nonpersonal information to additional parties if we believe we are required to by law, by a judicial proceeding, to protect Toca Boca’s rights and properties, or to investigate fraud, intellectual property
infringement, and any other conduct that might be illegal or expose Toca Boca or a user of its services to
legal liability. In addition, Toca Boca may disclose your information in the event of a change or proposed change in the ownership of the company; for example, a sale, a merger, or bankruptcy.

Parents may disclose information about themselves by posting in the public forums on the site. Toca Boca is not responsible for what parents say and post in these sections.

Tracking
We use Google Analytics Advertising Features to better understand the use of our website for parents. These features include Remarketing, Impression reporting, integration with DoubleClick and Demographic & Interest reporting. They use cookies and anonymous identifiers to collect information and help target advertising. We do not combine this information with any personally identifiable information you may have submitted when signing up to a newsletter for example. Our systems do not recognize browser “Do Not Track” signals; but, you can opt out of Google Analytics here :https://tools.google.com/dlpage/gaoptout. You can also configure your browser to accept or reject cookies. All browsers are different so go to the help section of your browser to find out how to do this.

Links
We may include links to third parties from our website or services. Toca Boca isn’t responsible for these companies and including a link to them doesn’t mean that Toca Boca endorses them. So be sure to check their privacy policies if you decide to visit them. And remember, your use of Toca Boca’s sites and services may also be subject to the terms and conditions and privacy policies of other services that Toca Boca doesn’t control such as mobile application stores, mobile software platforms, online social media sites, or payment processors.

Security:
Toca Boca uses generally accepted security measures and safeguards in an attempt to keep the data it collects secure and requires that the third parties it works with agree to do the same. The measures and safeguards include limiting access to the data to those persons who need it to complete their work for Toca Boca, using a fire-wall protected environment, and storing personal information in secure operating environments. That said, Toca Boca cannot and does not guarantee and does not accept liability for unintentional disclosure.

How to update or remove your information
Toca Boca keeps your content for as long as necessary in providing its services. If you want to opt out of services, or review or delete your information, please contact us at privacy@tocaboca.com.

Notice to California Residents:

If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by certain members of TOCA BOCA to third parties for the third parties’ direct marketing purposes. With respect to these entities, this Privacy Policy applies only to their activities within the State of California. To make such a request, please send an email to privacy@tocaboca.com or write us:

TOCA BOCA AB
848 Folsom Street
SAN FRANCISCO, CA 94107