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Adobe issues Lightroom 6.2 apology and update

Published Oct 12, 2015 | Brittany Hillen

Adobe has issued an apology over the 'significant crashing bug' introduced in Lightroom 6.2. The latest version of the software was released last Monday, and brought with it a redesigned import experience. That new experience, unfortunately, also introduced instability into Lightroom and removed some import functions; users reported issues with the software crashing and running poorly.

Adobe's Tom Hogarty issued the apology on Friday, revealing that Adobe was aware of the issues but due to 'the scope of the bug' being unclear, the company decided to ship the software regardless while continuing to 'search for a reproducible case.' Adobe issued a new update on Friday, version 6.2.1, that corrects the problem.

Hogarty also commented on the import changes, saying:

'We made decisions on sensible defaults and placed many of the controls behind a settings panel. At the same time we removed some of our very low usage features to further reduce complexity and improve quality. These changes were not communicated properly or openly before launch. Lightroom was created in 2006 via a 14 month public beta in a dialog with the photography community. In making these changes without a broader dialog I’ve failed the original core values of the product and the team.'

He promised that Adobe will 'work hard to earn your trust back' with future releases.

Source: Lightroom Journal

Tags: adobe, lightroom, software-news, update

Comments

Total comments: 227

6.2.1 has not "solved the problem".

Actually, in my case, the problems started precisely with 6.2.1.

Everything is extremely sluggish and a simple export of a Tiff-16 bit file takes 50 seconds (!)

I can rollback to 6.1 but, then and since the installation is made from outside the app manager, the system, while still displaying the installed version as a CC one under "system info" , will act if it is a prepetual license copy (i.e. the Dehaze function will not be available)

What a mess...

1 upvote

I'm using the new import for the first time today and all I can say is "wow".

For such a huge change in a .x update to software key to many pro workflows it's kind of incredible how much they changed the import.

Luckily I learned through discussions here that there is an option to turn off "add photos" and it gets you to something a little more similar to what we are used to. But still it's not there yet. For example what's with the huge check mark preventing you from seeing what photos are being imported?

It's a bit worrisome that adobe would so casually make such huge changes to the frontend without something to smooth the experience; for example an easy switch to put it back to the exactly the old way while you learn (or complain about) the new methods.

1 upvote

Sharpness issue: I'm wondering if anyone else has experienced any issues with imported images (mine are NEF converted to DNG on import) not rendering sharp? I did a session recently where all images were made on a tripod and 'appeared' to be perfectly focused in the camera both by my eye and the focus indicator (dot) but when I imported them into my workstation the majority of them showed that they were not sharp in the library module (ver. 6.1.1, BTW). So I opened a few in Windows explorer and the NEF files were indeed perfectly sharp. I almost discarded them thinking I'd screwed up! My next step is to re-import the NEFs as NEFs and not convert to see if they render as sharp as they really are.

0 upvotes

Thanks to those who protested the import changes and other problems encountered with the 6.2 update. As noted immediately below, things will revert in LR 6.

0 upvotes

Here is the latest post from Hogarty:
http://blogs.adobe.com/lightroomjournal/2015/10/lightroom-62-import-update.html

Adobe will restore the superior old Import screen with the next release!

0 upvotes

I’ve been an Adobe customer for the past 20 years and I am currently using Lightroom 5.7.1 and I’ve been using Lightroom since version 2. I had just purchased a box copy of Lightroom 6 last week when this entire latest debacle occurred. Fortunately I read the blogs and had not opened the box yet and I’m and still within in my return policy time frame. I’ve been waiting for the more meaningful response that Mr. Hogarty promised would happen this week.

Sadly, it’s Friday and the response never came.

I think I will just return version 6 back to the store I purchased it at and just move on to another photo editor. I’ve have downloaded Capture One’s trial version and it seems very good, however there seems to be a little bit of a learning curve. I’m also hopeful that other companies may view this as an opportunity to develop photo-editing programs that will offer Adobe some solid competition in the future.

0 upvotes

I have to ho to LR6 for Nikon D7200 support.
I will wIt til the product stabilizes. Compensation should be provided. An apology is nice but it cost nothing. A rebate on the next release for those who bought and a price break for upgrading. Now that would show real concern!!!

1 upvote

Apparently it's easy to get rid of the extra import screen, courtesy of a DPR respondent in France: "I turned off the 'Show "Add Photos" screen' option in Edit -> Preferences and everything seems to be back to normal."

I can't verify that as I went back to LR 6.1.1, and I also can't verify if that fixes any of the other problems with the 6.2 update.

0 upvotes

Yes, it does eliminate the extra screen, but it did not fix my problem with Synchronize Folders so I rolled back to 6.1.

1 upvote

I wondered. Thanks for informing everyone.

BAB

0 upvotes

Thanks for this. It's not the same at all but it's much closer to the old interface.

0 upvotes

I was going to upgrade till I heard about the new problems, so at this point, I'll stay with LR 6

0 upvotes

Once again Adobe proves that is not a customer-focussed organization. Dumping this bug-ridden release with significant UI changes (without wide consultation) is not the way to win loyalty.

It is too bad that up until now they have not had any serious completion in the Lightroom space. Come on software companies, there are lots of customers out here looking for any excuse to abandon Adobe.

7 upvotes

I believe there is serious competition for Lightroom. I switched from Lightroom to Capture One Pro last year. I was very frustrated dealing with Adobe CC bugs, update problems and dealing with their poorly-trained offshore support staff. There is, of course, a good bit of work involved in switching a large database of photos from Lightrom to Capture One, as well as a learning curve to get familiar with Capture One's interface, but it is well worth the effort.

I am also starting to use Affinity Photo as a replacement for Photoshop and am very impressed with it so far.

After seeing the hundreds of posts related to this latest Lightroom "update", I'm glad I am no longer an Adobe customer.

Comment edited 3 minutes after posting

1 upvote

Have you ever had any interactions with Capture One's (offshore?) support staff? Not a baited question, I'm just wondering if there's a difference. "Customer service" is a joke today.

0 upvotes

maybe when they get rid of cloud they can become good again...

I am like afraid to click something in cloud and install unwanted stuff or make unwanted changes: adware

1 upvote

From the Adobe forums, apparently one can revert to the version 6.1.1 using this link:

http://www.lightroomqueen.com/how-do-i-roll-back-to-lightroom-2015-1-1-or-lightroom-6-1-1/

If you wish to complain or make a suggestion (such as a button to opt out of the new LR6 import screen) go here:

http://feedback.photoshop.com/photoshop_family

I would suggest everyone using LR6 to at least make a complaint. Apparently the new screen is under "consideration." The more complaints the sooner it will be permanently "considered."

BAB

1 upvote

It can be turned off. Edit -> Preferences unclick 'Show Add Photos.
All of the old options apart from 'eject after import' seem to be in the advanced option. Yes it's different but it not worth making such a mountain out of it.

0 upvotes

True, as I indicated in another post in this thread. But some who tried this indicated it did not change other problems they were encountering after the 6.2.1 update. Search this thread for those posts.

Adobe has recently agreed to change things back, watch for that release.

0 upvotes

I've been using Lightroom since version 2 and this is the first time I found it unusable (even the .1 improved version hung on importing). Seems like they need to bring back extended beta periods, at least with major changes.

0 upvotes

Do I have to switch to Microsoft Paint now?

3 upvotes

That's why you should never upgrade to anything until a few months after the update.

2 upvotes

If Affinity can deliver a Photoshop alternative, Maybe they'll get the hint to start work on a Lightroom Killer. Need more of Affinity, less Adobe in my life.

1 upvote

"At the same time we removed some of our very low usage features to further reduce complexity and improve quality."

Now, this has to be put in the same league as the guy who explained that he switched from Nikon to Canon because his MacbookPro has the flat bottom.

Adobe should introduce subscription on every feature in the Lightroom. Just imagine how much more money you can make with charging for import feature alone, and how much more money lies in the free cursor movement from one screen end to another. So in the future, just block the 99% functions of the app for everyday users who paid the price just for having the app downloaded, and in a matter of days you will see how this type of charging will bring tons of bugs and problems to practically non existent level, so the need for the outrageously stupid and intelligence insulting "appologies" would be eradicated as well. Also, in the case that bugs are still present, you can introduce subscription on the apollogies as well.

7 upvotes

You forgot a subscription on the right to use subscriptions :)

2 upvotes

"import experience" - What pretentious buzzword talk

13 upvotes

I have discovered other serious bugs with LR 6.2.1. I have the standalone app and won't go to CC so Adobe won't answer any questions.

I am using a Mac with El Capitan. LR 6.2.1 solved the crashing problem with files from my Sony A7RII but I can't export anything. I am try to get 16-bit full res tiffs out but the app just freezes or outputs a few of the selected files as 0 byte tiffs. I need to deliver the job I have spent a lot of time editing.

First I would like to see Adobe fix this but then I would like them to restore support for stand alone customers. I don't think this stubborn, arrogant company will do the latter so I am currently looking at Phase One and other options. After 18 years of loyalty I am all but over giving money to a disrespectful company like Adobe.

1 upvote

Post on their Lightroom forum. They answer there.

3 upvotes

First El Capitan has issues, now Office 2016 for Mac. And we have Adobe fumbling around? No way will I be updating.

1 upvote

Could someone list what is missing from the new import dialogue. Its obviously not anything I use because I've not had a problem with it but I would be interested to know what's not there any more.

0 upvotes

I do hope they bring back the features of the old import UI... it wasn't perfect, but IMO it was much more robust AND easier to use. Now key features are hidden, confusingly placed, or just plain missing.

I think Tom Hogarty's comment about not communicating with their target base—professional photographers—really is key. The import redesign feels like something that belongs in Photoshop Elements or iPhoto, not a flagship professional photography tool. I'm really not a fan of dumbing-down professional software at the expense of features and usability, which is a trend I've been noticing over the past several years from the likes of Apple and Microsoft.

I'm all for software being elegant and user-friendly, and I do think there is room for improvement on the LR import process, but this was a huge mis-step. There is much Adobe can do to streamline the more repetitive tasks in workflows through the smarter use of presets and preset management.

12 upvotes

Please can somene tell me what's missing (as opposed to just moved/hidden)

0 upvotes

Hi BaldCol,
One option is "Eject After Import"... If it's still around, I can't find it :). Super nit-picky, I know, but provides one less thing to think about on a busy day.
I feel like there was less access to/usability of import presets, as well, but this seems to have been addressed with the newest release.
Hogarty states "we removed some of our very low usage features to further reduce complexity and improve quality". I'm not sure what else was "removed", but there are ways of achieving these goals without removing features. Just stick them in the new "Advanced" section or something if you must, but don't remove good features entirely. Imagine if they removed every "low usage feature" from Photoshop!
Having used the new import screen a few more times, I also find it to be very slow to load (while it scans local folders I will never import from), and do not care to see other people's random images in the background of the UI.

Comment edited 3 times, last edit 9 minutes after posting

2 upvotes

Having a hard time with the new import system. Maybe I have "learn" the old system too well and find it hard to change. Or the new one is just plain bad. Hard to tell from my own subjective pov. But wish they have not change what works (for me), wish there is a way to get back the old interface/system.

2 upvotes

How the heck does idiocy like this even happen? Try testing your software BEFORE you release it!!

7 upvotes

Testing doesn't necessarily increase the quality of a product, just the knowledge of the quality of the product. From the story it's apparent that they knew about the issue and shipped anyway. This sounds to me more like unreasonable release pressure from product or senior management.

6.2 doesn't represent a major release and so I don't suppose it was going to particularly increase their sales, so why did they put their reputation at risk instead of delaying long enough (a week as it transpires) for their engineering team to track this down and fix it? The shift to leasing rather than perpetual licences further reduces the impact of releases on their revenue flow, and just makes this seem bizarre and poorly managed.

3 upvotes

So a company made some changes to a program that it thought users would appreciate, but they didn't, and there were a couple of bugs which got fixed pretty quickly.

Seems a bit like all the über-angry comments are a bit disproportionate.

3 upvotes

It is far more than just a couple of bugs. There are still loads of unfixed bugs. For me the program will not launch. For others it crashes and for some it is much slower than it was.

7 upvotes

Sorry Fantastic but it's not that simple. First, whatever bug they fixed was not the major issue since most are reporting that their problems still exist. Second, with the changes in Import which they have not yet said will be rolled back or fixed, they introduced, as Stu pointed out, a number of bugs in functions that use Import such as Synchronize Folders. Both the 6.2 release and the 6.2.1 "fix" are major fails which removed functionality and introduced numerous bugs.

3 upvotes

They issued a crippled release that many people find unusable. Some cant run their businesses. It has been weeks now. The update helped only a little. Downgrading to the prior release works better for some than others.

1 upvote

I am a long time Lightroom user, and i like this product.

Those kind of things happen and are unfortunate. The subscription approach and no major version towards quicker mini release that the software industry has taken is interesting.

What is important is that Adobe resolve the bug in a timely manner and keep releasing new functions.

0 upvotes

after 2 days with a LADA NIVA i have uninstalled 6.2.1 and i have reinstalled 6.0 + update 6.1.1.... now is a Ferrari....

8 upvotes

Well, i was considering buying LR,now its clear for me.....

3 upvotes

I noticed that some third party plugins were affected also. Some no longer work.

2 upvotes

“At the same time we removed some of our very low usage features…”

The whole point of professional software is that it gives you lots of options. You may not use every feature every day. You may use some features only once a month. But the point is that the feature is there.

What manner of brain rot has infected this company?

28 upvotes

yeah, why not do like most software companies resorting to this logic who generally propose and "easy mode" vs an "advanced mode" with all functionalities.
They should be adding functionalities, not removing them ! Where are the layers, when will we see more advanced healing tools ?

Comment edited 2 minutes after posting

8 upvotes

The smartphone/P+S crowd seems to be their big aim currently.. I suspect they are slowly attempting to bring the desktop and the mobile versions of LR into parity.. they already pretty much have the enthusiast and pro market.

Adobe is looking for cash.. the only other option is the smartphone and novice crowd to grab.

4 upvotes

Agree smitty1... but, you have to wonder if that is the future of customers anyway... the "pro" crowd is a great market.. but opening yourself up to the "normal" crowd increases your market 1000 fold... having a "dumbed down" interface and sliders that "do the work for you (auto)" can bring in the everyday person who just want their photos to look that much better from auto mode.

1 upvote

As cameras are now in everyone's hands and the 'big' cameras are becoming more and more obtainable by momtog [who thinks she is instantly a quality, commercial shooter], Adobe is realizing there is more money in supporting the consumer/entry level market.

The same thing, to a degree, is occurring in the pro audio market where developers are now catering to the smartphone/tablet causal market over their already defined pro market (IK Multimedia and Apple [to a degree] are two examples)... shifting resources while still maintaining some foothold in their pro base.

The issue is UI's are generally the first thing to change as it helps funnel more buyers into their software ('user friendly')... then pro-casual features are added and the software becomes an amalgamation of serious and not-so-serious oriented design.

I'm still using LR4 (With the Google plugin suite) as a result. LR5 didn't show me much, LR6 showed me even less. Lens and Camera body profiles are about it for change.

0 upvotes

fuego6

The pros and amateurs are ready to pay for quality, that's what they do when they purchasea LR license for 130€ or 800€ for Photoshop.
The smartphone crowd are happy with a 0$ app with ads, or a 1$ app with minimal functionality.

It will take a lot of efforts to dumb down Lightroom to make it like "Photos" (app by Apple), and as good as "Photos" is... A lot and money too... for no gain...
Good luck Adobe.

1 upvote

This is a race to the bottom, and Adobe is stupid to join it. There’s no money to be made in this kind of software. Apple’s giving away Photos because they know the money is in hardware sales — iPhone cameras. Is Adobe planning to sell its own phone?

1 upvote

It is a cashgrab to the bottom.. to be more precise. haha

0 upvotes

How did this pass QA? DO ANY software companies do QA anymore?

3 upvotes

Why would they? Back in the day, when software was shipped on CD or (cough) floppy disk, they really had to 'get it right the first time'. These days the model is 'ship early and often' - delivery cycles are shortened, patching can be easily done via the internet, and one of the first things to get cut back is quality assurance.

Comment edited 50 seconds after posting

7 upvotes

The release is the QA. They just beta test on customers now and fix (not always) what surfaces.

0 upvotes

I just read that the latest LR update is being renamed to LR For Dummies in order to avoid the complexity of version numbers.

10 upvotes

No, the new name is: Shiteroom

1 upvote

Coming from PS CS5 (CS3 before that) LR always seemed a complex mess to work with and not easy to develop (pun intended) a reasonable work flow.

1 upvote

It's very easy to use.

6 upvotes

PS or ACR? ACR is not too complex. PS on the other hand can be quite intimidating to the average photographer.

2 upvotes

I found the learning curve for LR to be quite small, especially compared to PS. And for those already familiar with ACR, LR should seem like a dream come true :)

5 upvotes

My god--what an ongoing disaster. Adobe used to be top notch and now they messed it up completely. Who is doing the requirements engineering without the customers? Result: I'll stay with my old LR version and use it together with DxO Optics Pro.

11 upvotes

Unfortunately I am still not able to import new files into Lightroom version 6.2.1 so this update did not resolve any of my problems.

6 upvotes

Same to me with 6.2.1. Sometimes I get it to work by copying files manually to the filesystem and than sync the folders in LR. But this only work on folders with small files. When I sync my main folder (Pictures) with all it's subfolders in LR no images are imported. Simple when I sync a subfolderwith a few new pictures it will work.
Very buggy.

2 upvotes

Leif it would pay you for now to go back to version 6.1.

1 upvote

Same here. It's completely knackered. Does NOTHING. Seemed ok on the -1 version of the "fix" for import from card. This latest patch just looks at me and does naff all if importing some pictures from me iphone that I need. Apple's own software can do it... what a frustrating disaster. I'm so glad I gave up doing this for business...

0 upvotes

also it's been a pain just even booting up for a good couple of months. POOR. I'm paying for this monthly Adobe.

1 upvote

Doing this. Hooray. Nightmare gone away; "Try resetting Preferences as you open Lightroom: hold down the Shift and Alt/Opt keys as you open Lightroom, and when the dialog comes up, click on Reset Preferences. When Lightroom opens, in the top menu bar, go to Lightroom (Mac) or Edit (PC) > Preferences, and on the General tab, uncheck “Show Add Photos” screen." though I'm sure loads of you know this one!

0 upvotes

Yes most do and for many it makes no difference. LR2015.2 and 2015.2.1 are dogs. I've reverted to 2015.1.1
I just hope adobe sorts this out properly or many will stop updating and then cancel their subscriptions.

Comment edited 40 seconds after posting

3 upvotes

Just made a full switch from Aperture to Lightroom 6, have more or less mastered the not so intuitive user interface of LR, and now this... Doesn't feel good. Glad I'm not an early adopter. Will definitely stay with 6.1 for the time being. And will definitely look around for sensible alternatives again...

Comment edited 49 seconds after posting

4 upvotes

Give C1 a try. U will be amazed.

0 upvotes

Was very interested in C1, but found the user interface even less intuitive than LR's. Maybe I should give it a second try, however.

2 upvotes

U definitely should do. I attempted about 3 times, even before Aperture was discontinued. After Apple killed it there was no way I could use Lightroom, so I intensively learned C1, and to be honest, its not that hard. It seems so at the beginning, but when U start working in it you will love it. And layers…, man that feature alone is worth jumping into C1. Definately give it a second try.

Comment edited 40 seconds after posting

2 upvotes

You make me enthusiastic! :-) Phase One should hire you as a salesman... ;-)

1 upvote

Does C1 do nondestructive editing like Lightroom? Does it let you rank photographs and the filter the view by rank? Does it have profiles for the majority of lenses? Do you know of any important features that Lightroom has but are lacking in C1? I know that people often prefer the raw conversion of C1 and also C1 is universally preferred for tethering.

0 upvotes

nondestructive: yes
rank: yes
profiles: yes
important lightroom features lacking in C1: none

C1 gives you so much better control on the image. Images are lot more detailed in C1 than in Aperture or Lightroom. In my opinion Lightroom files just look soft in comparison. I red in one of the reviews of C1 that the Structure slider is just a "free" upgrade to your lens:) And I have to admit its true. I shoot RAW only, and the color and details C1 is able to deliver blew my mind. I tested almost every piece of softwrae out there, and nothing comes even close to C1 RAW render.

Yep, I worked a couple years ago as a Apple salesman:) Its easy to sell a product you believe in.

Comment edited 2 times, last edit 1 minute after posting

5 upvotes

This is where all the Capture One fans gang up. "Way sharper, better color, blah blah blah." It's nonsense. I recommend the Kelby Lightroom book and you'll be an expert in two weeks. Any high end software requires a bit of study to get slick with it.

1 upvote

I cancelled my Adobe Creative Cloud subscription last year and switched from Lightroom to Capture One. Learning Capture One’s interface and features and converting my photos to the Capture One catalog was a non-trivial effort, but it was time well spent. I am very happy with Capture One.

Prior to my cancelling Adobe's Creative Cloud subscription, I had spent many frustrating hours online with Adobe’s support folks, who were not equipped to resolve the numerous problems I encountered with Adobe's frequent and buggy software updates.

I also recently started using Affinity Photo as a replacement for Photoshop. Affinity Photo appears to be a very capable program.

I am so glad to no longer be an Adobe customer.

1 upvote

I was curious and downloaded the C1 trial version this past weekend. I consider myself fairly savvy with software, but I didn't find the C1 interface very intuitive. To my eyes I didn't notice any discernible difference over LR using the same RAW file.

1 upvote

It talks awhile to sink in, but once you get it, it's simpler than LR. It's also much more powerful. It's also kind of expensive and is slower than LR, and prone to misbehave on my Windows 7 machine. So I decided to bite the bullet and give PS CC a test drive, which upgraded LR and made an utter hash of my import practices.

0 upvotes

People who are used to the rigid, linear, modal Lightroom interface may find Capture One’s freeform approach daunting, but all you need to do is sit down with an open mind and USE the app for a few hours. It’s not hard to use. Aperture users will have an easier go of it than Lightroom users. Capture One feels more “pro” than Lightroom which has always struck me as solidly pro-sumer.

1 upvote

I hit a wall in Lightroom sometimes regarding editing capability and think I need to learn Photoshop as well. Does C1 end up pretty much covering all the editing functionality that a photographer will need (mostly portraits and I want to keep things REAL, not cartoonish ....). Do you C1 users end up switching to Photoshop once in a while?

0 upvotes

I have had no problems with my Mac, but boy the new import interface really sucks! Why???? What is the point? So irritating!

Comment edited 19 seconds after posting

5 upvotes

This is what makes me worry about big companies, that they prefer to launch a product they know is faulty, rather than waiting till the new version is bulletproof.

The sales department at VW wanted newer, better, engines, and when they realised that the new versions had issues, they simply fiddled with the software to make the problem as non-existing!

And here comes Adobe and does a VW, too!

I am off Lightroom for good, staying with Aperture (Photos is OK, but not for editing photos, which I thought was the basic reason for photo editing programs, but evidently not).

I'm an old fart, and nobody cares any more about people enjoying old tools, that has been honed to perfection through the years.

So, to be on the safe side, my iMac computer will no longer be updated. It is over half a decade old, thus very, very, ancient.

Bought in the first decade of this millennium, dear me, when men were men, and women women!

4 upvotes

Software contains bugs and needs (especially operating system) be updated regularly. If you want to use your good ol iMac as it is - do yourself a favor and take it off of the Internet.

0 upvotes

So I shouldn't be here, disturbing your circles?!

Why should I take my iMac off the internet, please tell me, sir?!

I am older than you, that must be the reason why!

My old iMac works excellently on the internet, uses the very latest browser software, but with photo editing software, it is quite another thing.

It runs the penultimate version of Aperture, the newest version of DxO Pro, alas, not he latest LR (thank god for that), and I use the current version of Final Cut Pro, and FRV (latest version). And it has three HDs, and a SSD, but naturally is a bit slower than the latest iMac.

I have numerous plug-ins for my version of Aperture, about five just concerning noise cancelling, which will be totally useless if I stop using Aperture, and only use LR 5.7.1, or Photos.

So tell me, dear sir, how would I do myself a favour by leaving the internet, but avoiding to be forced to listen to your utter disdain to people with a different background than you own?!

You hate us old, eh?

0 upvotes

Krylovsk,

I have 100/100 fibre, at home, while you got dial up on the taiga, is that it?! You're envious of me, a mere low income pensioner, poor kid!

Alexandr Krylovskiy, you're a pure, proud, Russsian, I believe, who joined GitHub when I bought my present iMac, that's, oh, ages ago! So you're pretty old, too!

Should you be off the net, too, being so darn old, that's the big question! Us old farts don't belong on the net, as you so friendly pointed out!

Da svidanya!

Comment edited 12 minutes after posting

0 upvotes

Tord,
I believe that Krylovsk, is simply suggesting, if you want to ensure your system remains unchanged, that you isolate your system from the internet to prevent it from automatic updates.

I didn't read it as an insult.

1 upvote

OK, OK!

But it is an attitude we older often gets from younger know-it-alls, that we should bury ourself somewhere away, as not to bother them in any way.

Alas, I was once a young know-it-all myself. Enthusiastic, and ignorant, in most walks of life, but my special interests, where I did actually know a bit.

Long past that now, happy to say. Proud of being honorary member of various organisations, including a photografic society, and a aircraft design group, where I was the junior member. All the others were retired pros: squadron leaders, test pilots, and aircraft designers, and I was just a young know-it-all, that I bet amused them a lot!

Very happy with my non-upgraded LR, by the way, although I prefer Aperture and DxO Optics Pro (used together, normally).

I might switch to Irident Developer soon, but haven't yet decided.

Comment edited 3 minutes after posting

0 upvotes

Tord,
sorry if my comment sounded insulting. It was not meant to be, although now reading it a day later I can understand your reaction.

It doesn't explain your research on my nationality and jokes about it though, but that's okay. It just proves that we're all humans and overreact at times, and it's my comment that provoked your overreaction, which makes me partially responsible for that.
To clarify: no, I'm not sitting on dial up in taiga envying your capitalistic broadband Internet connection :) I am in fact ashamed of what happens with Russia these days and how it antagonises the entire world, and I ensure you that many Russians do too. If we label every Russian an arrogant hypocrite - we won't make this situation any better, I hope we agree on this.

On the subject: see the follow-up comment.

0 upvotes

What I was trying to say is that if you don't keep your software up-to-date, your machine becomes vulnerable on the Internet. Having the latest Web Browser is a good idea, but it doesn't protect you against plenty of other attacks.
If you're still running the OS X 10.5 that came with your 2009 iMac, you should be aware that it's support has been discontinued in 2011. That is, long before things like Mac.OSX.iWorm for which Apple issues security updates shortly after their discovery.

While my comment was a reaction to your "I'm never going to update my Mac", Adobe CC actively uses your Internet connection to communicate with Adobe servers. The experience of the past shows that it's just a matter of time that someone discovers a vulnerability and steals private data, spoofs adobe servers to install malware, etc.

To the "young know-it-all", you might be right and I should watch myself. For what it's worth, I am a computer scientist, though not in the IT security field.

0 upvotes

Dear Alexandr,

Sorry for blowing my vents, but it happens on the net that people tell you to disappear, and it has happened to be before (a long time ago, though).

I simply googled your nom de guerre, once, that's all, and found it fun that the dates coincided!

I happen to live in a country that has been invaded by Russia, several times (we lost half our territory to Russia, not that long ago, historically, but still long before Soviet Union was created).

My step-son is in computer security for a US company, and my OS X is definitely the latest, but eventually the OS will not support my old Aperture, which I find eons better than Photos, if one's interest is to actually edit images, not just spreading them over all your Apple-branded machines.

Hopefully there will be an OS X emulator that will allow me to carry on with Aperture in the future.

Already I have software that no longer works, like Toast 10, but I rarely used it, so I really can't complain!

0 upvotes

It is indeed hard to give up on your habits, especially when it comes to tools for a hobby. My view on the computer software is that it is never truly stable or final and evolves over time and needs to be regularly updated, but we are all different.
I have encountered several people who had lost their valuable data / got their computers infected while using ancient software on the Internet. They wouldn't believe me that it's their fault of not taking care and updating their software.
It's a pity that Apple abandoned Aperture leaving the users without a proper alternative. I've got more seriously into photography after it already happened though.

0 upvotes

I have a good firewall, I tnink, and don't read unsolicited mail, but the risk is always there, specially if you use your phone connected to your computer system, as not many apps are infection-proof.

Hackers have shown that it is possible to take over a car's basic functions, like steering and throttle, through the car manufacturer's phone app, so phones and cameras with connectivity are very liable to be a source of infection.

------------

Haven't been around for a few days, a good friend died Friday, the day before his wife's 60th anniversary. Sigh!

0 upvotes

I rolled back to 6.1.1 as 6.2.1 was still broken. Plenty of pages on the net to tell you how to do this. Its pretty poor form from Adobe, lucky I actually think LR is good.

2 upvotes

I already mostly avoided .0 releases of Adobe, but now I have to be careful with subreleases (.x.x) too.

Comment edited 17 seconds after posting

3 upvotes

You know what I can't understand about these companies?

Adobe is repeating the same mistake that Microsoft made with Windows 8. Microsoft was 'listening' more to their software analytics rather than what actual users wanted!

And we all know what happened back then!

5 upvotes

WE NEED 6.2.2 NOW !!!!!!!!!!!! WTF I NEED WORKING NOT PLAY WITH STUPID USERFRIENDLY INTERFACE !!!!!!!!!! WWWWWWTTTTFFFFFF

5 upvotes

So while you are working hard on earning the trust back, how about putting feature parity to LightRoom 6 Stand Alone Edition as you promised that Lightroom would not go the way of an exclusive subscription product?

And how about putting the option a bit more clear on your website? That would earn some trust back.

23 upvotes

A promise by Adobe isn't worth anything.
It never was in the past, so I have no faith for the future either.

Even though Adobe is the industry standard in the creative world, they live for their stockholders and not for their target audience for whom they develop their software.

Comment edited 22 seconds after posting

2 upvotes

Umm they said it wouldn't go subscription only and it hasn't. They never promised anything about the retail version being up to date like the CC version.

3 upvotes

You'll get all the features when you BUY the next version. I really don't see why any software company should give away new features to poeple who have already bought the software. It was good enough for you to part with your cash at the time and its not got any worse. If you want the new features pay for them either in one go by buying LR 7 whenever that happens or take out a subscription now. Its about time that people got over this really.

Comment edited 21 seconds after posting

3 upvotes

"I really don't see why any software company should give away new features to people who have already bought the software."

Maybe to make people stay? There are plenty of good alternatives out there. (They should look at Fuji's "free" firmware updates and take that as an example.)

Comment edited 2 minutes after posting

5 upvotes

No point in people staying if they are not going to get any additional revenue from them.

0 upvotes

I would agree if there were no competition. Because every now and then Adobe rears its ugly face, people may just stop using their products and go to a company that does care about its customers.

Comment edited 14 minutes after posting

0 upvotes

@baldcol

We have to pay for the update of LR standalone version. It costed me 2/3 of the full version. I don't care so much for the haze tool. But in CC the localized tools get all the same sliders as the global tools. This is a very important update. Since I paid so much for the update, I don't see why it hasn't been included : all those sliders are already there for the global adjustments. So I really don't see why we don't get it too. My bet is that they retain that feature because they want to push standalone users to the CC.
It is all very frustrating. The improvements we got in the standalone version from the paid upgrade between 5.7 and 6.0 are so restricted that it wasn't worse it. It was a deep deception for me. I knew that I won't get the dehaze tool, but it wasn't clear to me that we won't get any of the improvements made to the localized tools.
I feel very frustrated, like I was robbed by Adobe.

BTW I'm happy that I didn't update to 6.2 and kept 6.1.1

Comment edited 2 times, last edit 3 minutes after posting

0 upvotes

Adobe had no problem giving these new bugs and worse import features to standalone license holders.

3 upvotes

They’ll get “additional revenue” when the next major update comes out. Small new feature additions included with point releases are good form, and a smart way to keep customers happy. Phase One does this.

1 upvote

@ justin23 & others - Retail versions get minor updates in the .xx numbers traditionally. If you notice, both are version 6, not 7. It is completely understandable missing a feature for a version 7, but not for a minor dot upgrade, and I am talking about the haze.

The only reason they are not up to parity is because Adobe clearly wants to push to the cloud- as evidenced by the very hard to find links o buy the stand alone version and the last confirmation dialog to do so trying to go subscription vs stand alone if you click on stand alone.

Worst case: if it's an important .dot feature, sell it as an upgrade. They aren't even doing that.

Comment edited 1 minute after posting

0 upvotes

Still causing major problems for me on both my machines.
Export fails often with Lightroom hanging up constantly.
And of course I have a deadline tomorrow to get a project out.
I have lost confidence in Adobe.
At the very least they should give ALL users two or more months free for this screwup.

1 upvote

Why are you complaining? It is not like you actually own this or anything ;)

4 upvotes

Fortunately I skipped this "update." Procrastination and avoidance sometimes does pay off handsomely. I have 6.1.1 and am standing pat.

Comment edited 24 seconds after posting

6 upvotes

First thing I did was turn off auto-update.

1 upvote

Sounds awful! I'm just back from 4 months in the field and using LR 6.0 with no problems.
Should I just ignore any and all updates at this point in time?

0 upvotes

I used to laugh at people who purposely stayed an update or two behind on software. Now I respect their wisdom.

18 upvotes

Yes

0 upvotes

I appreciate the reinforcement of concept.

0 upvotes

Quite happy using LR 5.7.1 still.

5 upvotes

Me too. Subscriptions are a trap for catching fools.

7 upvotes

Well, if you make your living in photography, you may be out of luck or options when all of the high end software goes to the subscription model. Unfortunately it is a side effect of technology and how quickly it changes. It really is the best solution for the software company and end user if quality is paramount.

0 upvotes

As evidenced by this Lightroom update.

2 upvotes

Why in the ever-lovin' world did they change the import screen? It worked, it was sensible, one always knew what one was getting after import. Not simple or pretty enough? Hey, this isn't Facebook, it's a tool used by millions of photographers, many of whom are pros and don't want to learn a new user interface. What about the import parameters? Why do I have to search through My Pictures to find the files I wish to import?

37 upvotes

Exactly. Don't fix what is not broken!

But there are so many managers and engineers that need to come up with a new "feature" in order to justify their raise or promotion or even the existence in the company.

5 upvotes

Is there a way to start a photographer's response campaign to bring back the old import dialogue?

2 upvotes

Total comments: 227

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