“We switched to Q4 Web Systems last August and have been very happy. We needed a company that could do responsive design, which they do very well. Now our site easily adjusts to desktop, tablet and mobile screens. The people at Q4 are excellent - they are truly hard workers and they are wonderfully innovative. Whenever we ran into a problem, they solved it even if it required fixing their software (which they have the capability to do unlike some of the other vendors). In addition to evaluating their IT platform and service capabilities, I gave Q4 a few challenges:
1) I asked them to create a way to provide editable infographics so that we would be able to update our infographics quickly and inexpensively -- without having to hire graphic designers to update them. For an example of the editable infographics, see: http://investors.fedex.com/company-overview/overview-of-company/default.aspx. Q4 worked very well with Oden (the design firm we hired) to create these infographics.
2) I asked Q4 to keep in mind that we would like to be able to automate as many of the update processes as possible to be able to make changes quickly and reliably throughout our site, especially since we have some files and images that appear on many pages. They did a wonderful job. Our earnings setup process is now much smoother and faster. As a result, we have enjoyed having a few more hours of sleep before our 6 a.m. return to the office for earnings. I had a long list of ideas for improvements to our site plus a goal to be able to spend more time working on IR and less on IT. Q4 has been incredible in their ability to meet all of my goals for our site and more. I can't say enough good things about my experience with them so far (which is high praise from someone who was formerly an engineer with some IT experience prior to finance and investor relations).”
Natalie Heard - Advisor, Investor Relations at FEDEX