The Etiquette Advantage in Business - The Emily Post Institute, Inc.

The Etiquette Advantage in Business, 3rd EditionPersonal Skills for Professional Success By Peter Post, Anna Post, Lizzie Post, Daniel Post Senning

The 3^rd edition of The Etiquette Advantage in Business (William Morrow; ISBN: 9780062270467; $30.00) touches on all aspects of business etiquette today, from why manners matter in the modern world to how ethical behavior and etiquette are intertwined. This new edition has advice for everyone from the job seeker to the C-Suite occupant. This update focuses on four areas that are particularly germane to the 21^st century: communications, dining etiquette, business travel, and relationships.

DIGITAL COMMUNICATIONS

Since the publication of the 2^nd edition of The Etiquette Advantage in Business in 2005, social networking and electronic communications have overtaken the business world. The 3^rdedition addresses this revolution with expanded, detailed coverage in a number of chapters, including:

“The Good Writer” focuses on the importance of email communications— one of The Emily Post Institute’s most requested seminar topics.
“On the Telephone” and a new chapter, “The Smartphone,” discuss the importance of using mobile devices considerately in today’s work world.
“Digital Communications” is an entirely new chapter that brings clarity to key etiquette issues for anyone who texts, blogs, comments, or emails with easy-to-remember tips.
“Social Networking” examines the issues employers and employees encounter as they interact on social media both professionally and personally.

DINING ETIQUETTE

The previous edition of The Etiquette Advantage in Business included two chapters on dining etiquette. Since it is the single most requested topic in Emily Post Business Etiquette Seminars, the 3^rd edition contains six chapters that break down dining etiquette into manageable and understandable advice for both hosts and participants. Examples of important topics covered are:

The One-Drink Rule
The importance of RSVPs
Whether a man should hold a chair for a woman
When it’s appropriate for talk to turn to business
How to successfully conduct business entertaining at home
Essential table manners and why they matter

TRAVEL ETIQUETTE

In the nine years since the last edition was published, business has become undeniably more global. Not only are executives traveling abroad, but workers at every level are, also, finding themselves being called on to travel regionally, nationally, and internationally. The 3^rd edition of Etiquette Advantage in Business highlights such aspects of travel as:

Airplane travel and hotel courtesies
Advice for business people who attend trade shows, conventions, and other off-site events, such as a company-sponsored gala or a visit to a client’s golf club
A new chapter titled “Doing Business in Another Country” stresses the importance of developing a positive, open-minded attitude toward different cultures and explores the ways business travelers can research their destinations so they represent themselves and their companies in the best light.

GENERATIONAL DIFFERENCES

For the first time, businesses have members of four different generations working together. Each generation has its own unique experience to draw on in developing its approach to the workplace and colleagues. The relationships between boss and employee and between coworkers are affected by generational and gender differences. A new chapter, “Gender and Generations in the Workplace,” gives advice on gender-related issues as well as generational disparities and how to navigate them.

The 3^rd edition of The Etiquette Advantage in Business is tied together with two new elements throughout the entire book that make the advice specific, relatable, and easy to internalize. “Tips” have been added to the text in each chapter to highlight specific actions readers can take to interact more successfully. “Question and Answer” boxes are used to illustrate specific real-world problems people have been asked in Emily Post Business Etiquette Seminars.

Unmatched as a trusted resource, The Etiquette Advantage in Business, 3^rd Edition is the go-to guide for handling any kind of situation in the workplace. This edition expands upon specific issues important to business in the 21^st century.

About the authors

PETER POST is the great-grandson of Emily Post and the managing director of The Emily Post Institute. As the creator of the Emily Post Business Etiquette seminars, he leads business seminars for companies both in the United States and abroad. Author of the New York Times bestseller Essential Manners for Men, he writes a weekly question-and-answer business etiquette advice column, “Etiquette at Work,” that appears in the Boston Sunday Globe.

ANNA POST is the great-great-granddaughter of Emily Post, and a co-author of Emily Post’s Etiquette, 18th edition. She is also the co-author of Great Get-Togethers and Emily Post’s Wedding Etiquette, 6th Edition and the author of Do I Have To Wear White? Anna conducts business etiquette seminars across the country.

LIZZIE POST is the great-great-granddaughter of Emily Post, and a co-author of Emily Post’s Etiquette 18th edition. She is also the co-author of Great Get-Togethers and Emily Post’s Wedding Etiquette, 6th Edition and the author of How Do You Work This Life Thing? She has spoken across the country sharing etiquette advice about technology, finance, and lifestyle.

DANIEL POST SENNING is the great-great-grandson of Emily Post and a co-author of Emily Post’s Etiquette, 18th edition. He is also the author of Manners in a Digital World: Living Well Online. Dan conducts business etiquette seminars across the country and internationally.