Membership Levels

Download certificates of certification for HDI credentials you have earned via the HDI Learning Center. Leverage the Notify My Manager option to have HDI inform others of HDI credentials that you hold.

Each year, HDI awards the highest honors to members in the technical service and support profession. These awards recognize the individuals, teams, and organizations that have most enhanced the image of the support industry by achieving and maintaining the highest standards of excellence in service and support.

• HDI Team Excellence Award
• HDI Analyst of the Year Award
• HDI Desktop Support Technician of the Year Award
• HDI Manager of the Year Award

Receive access to members-only online content, and the resources library, including, but not limited to:

• HDI Certification Standards
• HDI Support Center Standard
• HDI Research Corner reports
• Ask the Expert
• Books
• Glossary
• Tools and templates
• Toolbox
• Webinars
• White papers

Use the HDI Practices & Salary Reports to validate your current practices, benchmark your organization’s performance against like organizations, and compare IT support, help desk, and desktop support salaries at all levels.

• HDI Support Center Practices & Salary Report
• HDI Desktop Support Practices & Salary Report

HDI certification and training helps technical support and service management professionals develop their skillsets by improving their customer service skills and awareness of service management processes and best practices. HDI members receive discounts on HDI training courses. Discounts vary by course. Review the individual courses in the HDI Course Catalog to compare member price vs. list price to help you determine your discount.

If you are a Professional Plus member or above, you can purchase additional Professional Memberships for $395 each, which is a $100 discount on the list price. With discounts on additional Professional memberships, your whole team can take advantage of the benefits of HDI membership.

Do you have an outstanding team member that could benefit from having access to the latest research and publications in the HDI resource library? If you are a Professional Plus member, you receive a free Resources membership as one of your benefits. This membership should be given to someone else on your team to help keep them on the leading edge of the industry!

With this Professional Plus benefit, your team members can enjoy discounts on HDI conferences, professional development and training, the latest research, content and resources, and networking opportunities. This is a one-time discount, for up to ten employees at the Professional Plus member's location.

This benefit is available to the Leadership Connection package if you upgrade Leadership Connection to include a Professional Plus membership instead of a Professional membership. For more information, please contact our Customer Care Center via support@thinkhdi.com or 1.800.248.5667.

With this member benefit, all of the employees at the Team Package member's location can enjoy all of the perks of HDI membership, including discounts on professional development and training, the latest research and resources, and networking opportunities.

This benefit is available to the Leadership Connection package if you upgrade Leadership Connection to include a Team Package membership instead of a Professional membership. For more information, please contact our Customer Care Center via support@thinkhdi.com or 1.800.248.5667.

Follow along with the conversations happening in the HDI Forum groups. Members ask probing questions, share insights and observations, and generate thought leadership around support issues and challenges that are unique to their organizations, their roles, and the industry.

Nothing is more powerful than joining your peers in an open, noncompetitive environment to confront challenges, brainstorm solutions, and generate ideas that you can take back to your organization and implement immediately. The HDI Forums offer unparalleled access to peer-based learning and face-to-face networking opportunities. Leadership Connection members choose one HDI Forum group from the following:

• Desktop Support
• Executive
• Government
• Healthcare Providers
• Higher Education
• Law
• Retail
• Support Center Leadership

Find the HDI Forum that's right for you or contact your account manager to learn more

HDI Leadership Connection members receive a free Professional membership as a benefit in their Leadership Connection package. Leadership Connection members can upgrade this Professional membership to a Professional Plus membership for an extra $300 on their overall package price or they can upgrade to the Team Package membership for an extra $1500 on their overall package price.