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Shipping

Amazon customers trust that Amazon will deliver, literally. When a customer sees that the product they want to purchase is fulfilled by Amazon, customers know they can trust their items will arrive on time. And if anything goes wrong, Amazon's top-rated customer service team is standing by to help.

This translates into more customers being willing to buy your product sold on Amazon, because they know that the Amazon trusted delivery promise is a benchmark in the retail world.

As soon as the customer order comes in, highly automated pick-and-pack processes facilitate the safe and timely dispatch of orders on behalf of FBA sellers. The products are then packed on a truck and shipped out to customers on or ahead of schedule.

Inevitably some issues will arise, but Amazon looks out for both the seller and the customer. With FBA, Amazon provides support for customer returns processing. If, for some reason, a product is lost or damaged on the way to a customer and Amazon is at fault, we will reimburse both the seller and the customer. We believe that having a clear and reasonable customer returns policy is an important element for driving satisfaction and trust among sellers and customers alike.