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Need training for your project?
In-company training -
Custom tailored QFD for your organization/project, facilitation,
train-the-trainer, related methods including
Hoshin Planning, AHP,
Kansei Engineering, TRIZ.
Course
catalog. Details:
glenn@mazur.net.
Public training schedule -
for
QFD Green Belt®
and QFD Black Belt®.
Details: www.qfdi.org
Custom tailored QFD Training: integrated into your DFSS, Phase-Gates |
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1. Gemba Visits
See customers in action
to
understand their unknown unspoken
needs. Focus Groups and Surveys only address
what you know to ask. |
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2. Analyze VOC
Special
tools translate VOC into customer needs.
Produces
ratio,
not ordinal, scale prioritization, for Six Sigma precision. |
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3. Maximum Value table
Critical customer needs are mapped into functional
requirements, which are deployed end-to-end throughout the development process.
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Optional House
of Quality
HoQ is
classical QFD, but modern Blitz QFD® uses it only when extra detail is essential.
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4. Redesign Critical Components
Developers should
focus best efforts on maximizing customer value. |
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5. Prototype/ Test
The prototype is
used to
validate the design, not troubleshoot. |
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6. Launch
Ongoing QFD support until the product or service is launched. |
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7.QFD
Black Belt®
Team members
earn their
QFD Black Belt®
and their boss' respect. |
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