The events are started on different days for each region.  Depending on which server you play on depends on when keys will be sent out. Release dates are as followed:

• NA (US/CAN) and EU (HI-Rez) on Friday the 19th.  
• BR (Level Up) on Monday the 22nd.
• Latam (Level Up) on Tuesday the 23nd.

If you have played 5 (five) games of Smite already since Friday the 19th, you only need to play 1 (one) more game to receive a key for BR/Latam server.

After completing your required number of games using Curse Voice -- due to the amount of players, it can take the database a few to email you your key.  So receiving your key may not be instant (you should receive it within 24 hours*).

Make sure your email is up to date and is correct on both your Smite account and Curse Voice account.  Also make sure that you allow for emails from Curse (noreply@curse.com), and set a filter to prevent emails from Curse from being sent to your spam/junk box if you haven't already.

_{* if you region's event has started, and your GeoIP is in the same region as the server you play (e.g., US IP on HI-Rez server).}

REWARDS PAGE

If you haven't received your email you can also check the Curse Voice's Smite Rewards Page.

Just a quick reminder to everyone letting you know that the Support Team is going to be out of the office over the next few weeks, starting on Wednesday Dec. 24, to allow them time off to enjoy the winter holidays with family and friends.  Because of this reply times will be delayed.  So please allow several business days in addition to the normal 1-3 for a reply.  We will have abbreviated work hours after Christmas until we return to our normal business hours on Monday, January 5th, 2015; and we will respond to the tickets in the order that they were received.   

Please do not make multiple tickets or bump your tickets (unless you have additional information to add). We will then assist you as soon as we can once we're back! 

Thank you for your understanding.  Have a happy holidays and safe travels!  

For more information on our Support Team's Business Hours please check out [this post].

Also check out our Knowledge Base for some of the more common issues.

Greetings Mac users!  

Let our team notify you as soon as Curse Voice for Mac is ready for testing by opting into our notification.  Once Curse Voice for OSX is ready for testing we will send you an email directly to your inbox*.   

To opt in for this notification head over to the http://beta.cursevoice.com/downloads and click on the "Coming Soon" button.  Then accept the prompt.

_{* To help prevent your notification from getting eaten by gremlins make sure you are logged into your correct account with an email you have access to.  Also make sure you are allowing Curse.com emails and preventing them from going to your trash/junk box.}

Just a quick note to let everyone know that Support will be closed on Thursday, Nov 27^th - Friday, Nov 28^th to allow our team to spend the holiday weekend with their friends and family. Additionally, our Support Team does not work Saturday or Sunday. So, this may delay some response times to tickets. We will be picking up the normal business hours on Monday, December 1^st, and we will respond to the tickets in the order that they were received. Please do not make multiple tickets or bump your tickets (unless you have additional information to add). We will then assist you as soon as we can once we're back!

Thank you for your understanding.  Have a happy holiday and safe travels!  

For more information on our Support Team's Business Hours please check out [this post].

Also check out our Knowledge Base for some of the more common issues.