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Amazon Customer Service

Making things better for the Customer, every day

“It’s our job every day to make every important aspect of the customer experience a little bit better.” —Jeff Bezos, Founder and CEO

It can be your job too. Whatever your background or current area of expertise—whether it’s customer contact operations, representing the voice of the customer, or applying technology and systems to solve customer problems—Customer Service is a great place to be.

We empower our people to think like owners and solve problems right the first time. We have teams worldwide focused on continuously improving and setting new standards in customer support. No matter where you go in your career, your ability to influence and act as a leader will be a key factor in your success.

United StatesPlanning customer needs before they

What We Do

We forecast and plan for the number of people we'll need in all our Customer Cervice Centers

United StatesThere's always room for

What We Do

Known as ACES (which stands for "Amazon Customer Excellence System"), our continuous

United StatesThe voice of the

What We Do

At Amazon, the Customer Advocacy and Customer Experience teams work to ensure that we are

United StatesPowering Earth’s Best Customer

"We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make

United StatesHiring The

What We Do

Supporting the core Operations team, HR understands the business and supports its strategy and

United StatesCutting-edge customer

What We Do

Amazon's Global Kindle and Digital Media Services team uses the latest

United StatesBuilding the info for future Amazonians

What We Do

The CS Knowledge Management team exists to ensure our customers and Customer Service Associates

United StatesThe face of Amazon's Customer Service

What We Do

Our Amazon Contact Centers work towards a single goal: to deliver the best possible support

United StatesTaking the service to where the customer

What We Do

Amazon’s Social Customer Service (CS) team drives the

United StatesFootie pajamas are the new business

Would you like to save big on commuting costs and get back time in your week to enjoy doing what you like most, such

IndiaUnparalleled returns experience

Ease of returning an item purchased is cornerstone of customer’s trust in Amazon. We are obsessed with

IndiaObsessing over

Building on Amazon’s global mission of being the ‘Earth’s most customer-centric company’,

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Amazon Locations

Canada
Mexico
United States
Brazil
Costa Rica
Belgium
Czech Republic
Finland
France
Germany
Ireland
Italy
Luxembourg
Netherlands
Poland
Romania
Slovakia
Spain
Sweden
United Kingdom
Egypt
Morocco
South Africa
Australia
China
Hong Kong S.A.R., China
India
Israel
Japan
Singapore
South Korea

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