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White Papers by Company: BoxTone

Resources available: 4

Proactive IT Service Management (ITSM) for Mobility: A How To Guide for Mobilizing Your Workforce

This White Paper discusses how IT can use ITSM principles to best serve C-Suite and departmental heads eager to mobilize their workers and the business. Includes the critical success factors (CSFs) and key performance indicators (KPIs) behind all effective ITSM for mobility plans. Learn how to deliver reliable mobile IT Services at the lowest cost and risk while driving continuous improvement.

Forrester Consulting Mobility Study: Taking Control of Enterprise Mobile Device Diversity

As enterprise BlackBerry, iPhone and Android deployments grow, IT's ability to manage them is starting to suffer. This Study suggests that device diversity calls out for automated management tools that can actively monitor mobile performance, utilization, and overall user experience to ensure maximum productivity gains at the most reasonable cost.

What IT Must Do to Support Employee-Owned BlackBerry, iPhone and Android Mobile Devices

CIOs and IT management cannot stop the employee mobile device invasion. The better approach is to proactively establish a portfolio of supported mobile platforms, known as "enabled compliance." Learn how this approach, coupled with automated mobility management tools, can maximize mobile worker productivity while optimizing the balance of service quality, cost and risk.

How to Calculate ROI & TCO of Enterprise BlackBerry and iPhone Uses

To wring costs out of your BlackBerry or iPhone mobile platform, you must first understand its actual Return on Investment (ROI) and Total Cost of Ownership (TCO). This handbook shows how, using a typical environment of 2,000 mobile users. Includes analytical model for lowering TCO by 15-20 percent.

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