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Money British Gas said it always provides a full and immediate refund to customers for any sum owing to them 'whenever we can contact them'
Watchdog says the Big Six owe money to people who have switched supplier or moved house, reports Simon Read
Money
Manning the lifeboat: beware of the cost if lenders come to your financial rescue after the floods

If you've suffered because of the widespread floods and your bank or building society has offered financial help, check the small print before agreeing.

Money
Caroline Lucas says thousands of women will be doubly disadvantaged by the new Bill

Green MP Caroline Lucas has called on the Government to change rules that will leave up to 700,000 women worse off when they claim pensions.

Property
Safe as houses? Sir Peter Bottomley says there is a growing political will to protect leaseholders
Readers, property professionals and MPs back Independent on Sunday drive to legislate against dodgy practices that ensnare homeowners
Money
Compared with even the best ISA rates, regular savings accounts paying 6 per cent sound too good to be true and of course, in many ways they are
The tax-free choice for savers is losing its appeal with poor interest rates, but other accounts have drawbacks too, says Chiara Cavaglieri
Money
Shuffling the cards: grocers and banks are trading places
If rumours that Barclays is planning to open branches in Asda stores prove true its rivals may follow
Property
Phone home: The first house bought on a mobile using the Barclays Pingit app
Technology is an unavoidable part of the property market, but Barclays and auctioneer Savills have taken it a step further, says Chiara Cavaglieri
Money
Simon Read: A new plastic price war has erupted as rip-off balance transfer fees are slashed
Money
The country's woes have been at the heart of the downswing in emerging market investments

Investors should not flee from the continuing political unrest in Thailand, reckons emerging market stalwart Mark Mobius.

Money
Sting in the tale: Failing to pay-off an interest-free credit agreement on time can lead to huge charges
These deals may be tempting but they often have huge, hidden expenses, warns Chiara Cavaglieri
Money
Going round the houses: Young people seeking their first home are struggling for help
Young people, even high-earning professionals, suffer the most from a financial advice gap. Danielle Levy reports
Property
Snowball effect: The birthplace of the Games can claim its own legacy as investor interest increases
With Sochi under way, Richard Way looks at Chamonix, in the French Alps, where the first Winter Olympics were held
Money
A Government review of pension drawdown rules could leave many retired people out of pocket
Simon Read: Anyone looking to secure a retirement income is likely to miss out on the best option
Money
Dave Parker, a bass player and part of the jazz collective, wants to keep the Globe for musicians

Music lovers have been given the chance to invest in a new venue that will bring jazz to the North East and save a former 19th-century pub at risk of being redeveloped.

Money
Counter interrogation: Some customers seeking to take out large sums have been asked for explanations
... and watch out for 'vishing' expeditions, says the FOS
Money
Money down the drain: Could your finances cope if events like a flood left you facing a big bill?
If the worst happens, many people have no savings or insurance to cope. Make an emergency financial plan
Property
Hot property? As Rio de Janeiro gears up for the World Cup and Olympics, investors are being invited to buy a piece of the action in Brazil
As football’s World Cup nears, there’s a housing boom. But, Kate Hughes warns, investors should be cautious
Money
Governor of the Bank of England Mark Carney is expected to raise the base rate shortly after the 2015 general election
It might be time for a rethink, says Simon Read. Analysts think it's a year of opportunity for cheap borrowing
Your Money
Money
New research says women may be more likely to become homeless as a result of welfare changes, with a third of those looked after by St Mungo's having turned to prostitution
news
Money
Ross McEwan should be applauded for his reforms but RBS has a long way to go to restore its tattered reputation
comment
Money
Shoppers can pick up a bargain but that may not be the case in the float
comment
Money
Charity shops are adamant the price they charge for clothes remains reasonable
news
Money
Foot in the door: 'gullible oldies' are being targeted for cons. In one case an estate agent sought to cheat a victim out of hundreds of thousands of pounds on a property sale after being invited into his home
comment
Money
It’s better to change direction than walk into trouble: Mark Carney was correct to maintain flexibility on interest rates
comment
Money
Henrique is in the fortunate position of having no debts
advice
Money
Cut off: Flooded homes in the village of Wraysbury
advice
Money
Pylon the agony: the big suppliers to Britain's power grid have provoked millions of complaints
comment
Money
Long way home: mortgage applicants may face delays as banks try to readjust to the recovery in demand in the wake of the financial crisis
comment
Money
Schools are being encouraged to take in two-year-olds to ease places
consumer rights
Money
Movie scammers: Bradley Cooper and Christian Bale in American Hustle
advice
Money
Sir Michael Parkinson, and other well-known people, should think twice before fronting ads for financial products
comment
Money
The people’s lenders: The peer-to-peer services can be less bureaucratic and less bloody minded than the banks
comment
Money
Water torture: If valuable possessions are damaged or washed away in a flood, will your insurer honour your claim in the way you want?
advice
Money
Aside from debt, mental health problems can have associations with poor nutrition - and judgemental reactions from people who may not understand the issues
advice
Money
The eagle has flown: with Barclays saying that some traditional branches will go over time, communities may be the poorer as banks retreat
comment
Money
Book ahead for airport parking for maximum savings headroom
advice
Money
Fishwick papers: Dave’s programme is a call for social cohesion
comment
Money
Our experts warn that Laura needs to clear her debts first before she can start thinking about saving again
wealth check
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