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About Us Contact Us How to Advertise Getting Covered Editorial Calendar Reprints Newsletters CRM eWeekly CRM Event News Cloud Dashboard CRM Bulletin Subscribe Now! CRM Buyer's Guide View Listings Participate CRM Featured News ReachLocal Launches Open-Source Framework for Creating Hybrid Mobile Apps LigerMobile framework combines native app capabilities with cross-platform efficiency. Posted 26 Feb 2014 How to Inspire Customer Trust From contact center solutions to social media to building communities, here are some actionable steps to take to instill confidence in your company. (Featured on SmartCustomerService.com.) Posted 25 Feb 2014 Azuqua Creates Connections, Value Among Multiple SaaS Applications Start-up offers cloud-based business process optimization. Posted 25 Feb 2014 Oracle Buys Big Data Platform BlueKai to Extend Marketing Cloud BlueKai's data management platform will bring added personalization to Oracle's marketing programs. Posted 24 Feb 2014 More CRM Featured News | View by Topic Center Viewpoints (Web Exclusives) 3 Tips for Creating a Customer-Centric Business Connect back-office and front-office functions to enable a broader customer view. Growing Acceptance of SaaS Is Good News for CXM Companies find cost effectiveness, efficiency, and flexibility in expanded cloud offerings. Avoiding Social Media Blunders Lessons learned from Super Bowl marketers. More Viewpoints... CRM Magazine, February 2014 Subscribe | Current Issue | Past Issues 10 Social Customer Service Tips New channel interactions don't have to be complicated. The Future of Email Marketing Along with mobile, new tools and technologies are changing email marketing—is your brand ready? Sales Management Tools and Trends to Watch How to transform selling through coaching, collaboration technology, and sales analytics. Sponsored Videos IntelliResponse's Mike Hennessy, Vice President, Marketing The CRM Evolution 2013 Interview George Wright, Senior VP, & General Manager, Infor CRM The CRM Evolution 2013 Interview More Videos... Across the Wire Astute Previews ePowerCenter 9 Posted 26 Feb 2014 SAVO Releases CRM Opportunity Pro for Microsoft Dynamics CRM Posted 26 Feb 2014 Nimble Partners with Talkdesk to Create Social Call Center for Sales Teams Posted 26 Feb 2014 eWayDirect Enhances Its Calibr Marketing Platform Posted 26 Feb 2014 Avrick Direct Offers Lifestyle Change Marketing Posted 26 Feb 2014 More CRM Across the Wire CRM Web Events March 05: The new state of data quality: Improving data to boost customer engagement March 12: Unleash the Power of Your Big Voice Data March 26: How to Create an Intelligent Contact Center More Web Events... 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